Sara Anderson has over 10 years of experience in customer service, administrative, and hospitality roles. She has worked as a waitress, administrative assistant, customer service representative for AT&T, and hostess at the Four Seasons. She speaks English, Arabic, and Italian fluently and has a bachelor's degree in Greek and Roman archeology from Alexandria University in Egypt.
REF:APPLICATION FOR A POSITION OF RECEPTIONIST, CUSTOMER SERVICE REPRESENTATI...DORCAS ATIENO
Dear Sir/Madam,
I am writing to you with regards to the Receptionist and customer service position i saw on your career website.
I am currently working as a customer Service Receptionist and Call center agent in Toyota Alfuttaim Motors where I have spent the past three years providing excellent customer service. I am passionate about service and would love to transfer those skills to the biggest Automotive Company in the world.
I have spent the past seven years working in the hospitality and automotive industry and am now looking to broaden my horizons and my skill-set. It has been a long term career aspiration to work for your company as a customer representative or Contact center agent so that I can combine my love for service and hospitality with the passion for your services.
Please find attached my current CV, which further details my experience along with my skills and qualifications and why I feel I would make an excellent ambassador for you.
I have skills and experience required to competently take on this role and I am confident that I would work to exceed your expectations.
I very much look forward to hearing from you and thank you for considering my application
Yours Sincerely.
Dorcas Awino Atieno
REF:APPLICATION FOR A POSITION OF RECEPTIONIST, CUSTOMER SERVICE REPRESENTATI...DORCAS ATIENO
Dear Sir/Madam,
I am writing to you with regards to the Receptionist and customer service position i saw on your career website.
I am currently working as a customer Service Receptionist and Call center agent in Toyota Alfuttaim Motors where I have spent the past three years providing excellent customer service. I am passionate about service and would love to transfer those skills to the biggest Automotive Company in the world.
I have spent the past seven years working in the hospitality and automotive industry and am now looking to broaden my horizons and my skill-set. It has been a long term career aspiration to work for your company as a customer representative or Contact center agent so that I can combine my love for service and hospitality with the passion for your services.
Please find attached my current CV, which further details my experience along with my skills and qualifications and why I feel I would make an excellent ambassador for you.
I have skills and experience required to competently take on this role and I am confident that I would work to exceed your expectations.
I very much look forward to hearing from you and thank you for considering my application
Yours Sincerely.
Dorcas Awino Atieno
1. Sara Anderson e-mail : sara_archeologia@yahoo.com Tel : 502-533-6838
1 - PROFESSIONAL EXPERIENCE
WAITRESS / CASHIER Maugus Restaurant , PapaRazzi , La Riviera Gourmet Wellesley, MA DEC 2013 - PRESENT
• Provide top quality customer service in person and on the phone
• Successfully upsell food / drinks
• Accurately handle payment transactions and prepare daily cash reports
ADMINSTRATIVE ASSISTANT Mega Mobile Boston, MA MAR 2013 - NOV 2013
• Provided administrative assistance to CEO & President
• Documented and filed sensitive materials and correspondences with customers and vendors to make
available for future reference
• Provided professional correspondence to current customers and vendors through emails, mail & fax
• Professionally Administered all incoming calls , took messages or redirected callers as appropriate
• Ordered office supplies as well as sales materials and maintained monthly billing arrangements
and package handling
• Scheduled daily / weekly / monthly office agenda
• Arranged all travel, reconciled expenses reports, booked flights and hotel reservations
• Set up and facilitated meetings (internal / external )
• Compiled and entered sales data (weekly / monthly / YTD) into Excel spreadsheets for CEO and office
manager to review sales numbers and performance
• Created sales proposals for new vendors
• Managed accounts receivable , processed checks , credit card payments and bank deposits
SENIORCUSTOMERSERVICEREPRESENTATIVEAT&T SutherlandGlobal Services Alexandria,EgyptDec2010 – Dec 2012
• Attracted potential customers by answering questions, offering information about AT&T services
(U-VERSE & CELL PHONES)
• Opened and maintained customer accounts (new provides , upgrades )
• Resolved service problems by expediting corrections and /or adjustments and following up to ensure
resolution and customer satisfaction
• Maintained financial accounts by analyzing and answering billing questions and collecting payments
• Acted as a SME (Subject Matter Expert ) handled escalations from team members
• Acted as a team leader by coaching other team members on sales and CR!FT
• Provided daily reports to upper management about team members performance
• Created training presentations ( sales and tech support ) for on floor employees
• Created presentations to teach AT&T Core standards and customer service experience to trainees
CUSTOMER SERVICE REPRESENTATIVE Mobinil, Alexandria, Egypt JUN 2010 – DEC 2010
• Served customers by providing products / service information and resolving product/ service problems.
MAIN RESTAURANTHOSTESS( KALA ) FourSeasonsHotels and Resorts at San Stefano, Alexandria,EgyptJUL2008 – JUN 2010
• Ordered office/restaurant supplies , updated bulletin board ,made weekly staffscheduling , checked
servers uniforms before opening
2. • Maintained restaurant hygiene , flowers , temperature , lights and buffet tags
• Trained new servers and hostesses
• Handled booking reservations
• Assigned tables to expected guests
• Greeted and escorted guests to their pre-assigned tables
• Made quality checks , received guests feedback , communicated feedback to restaurant manager and
restaurant chef
• Communicated with other departments ( pastry , flower , room service, etc) creating memorable
guest experience for inhouse guests ( birthdays, anniversaries, surgical operations, etc)
2 - EDUCATION AND CERTIFICATION
• Massbay Certified Arabic Medical Interpreter in the state of MA as of 5/14/2015
• Alexandria University , Alexandria , Egypt Bachelor of Arts, Greek and Roman Archeology 2004 - 2008
• Arab Academy For Science and Technology, June 2000 (Microsoft Office : Word, Excel, ower Point, Outlook )
3 - LANGUAGES WRITTEN AND SPOKEN
• Excellent English, Arabic, and Italian
• Good French, Latin, and Ancient Greek
4 - COMPUTER SKILLS & SYSTEMS
• Excellent Command of Windows, Internet and Microsoft Office ( word, Excel, power point, outlook)
• Video Editing Programs (U-lead, Adobe Premiere Pro, Movie Maker)
• Audio Editing (Cool Edit)
• CRM; System-X; Micros; Aloha; Adelo
5 - PERSONAL SKILLS
• Pro-active, Active Listener, Energetic, Fast learner, Enthusiastic, Outgoing, Multi-tasker,
Analyzing Information, Quality Focus, Customer Service, Phone Skills , Resolving Conflict,
Problem Solving, Product Knowledge, Documentation Skills
6 - HONORS AND AWARDS
• Overall Top Performer (CR!FT, sales, new provides, quality, attendance, adherence) Sutherland – Q3 2012
• Best Team Member award (Sutherland) – Q1 2012
• Best Team Member award (Sutherland) – Q4 2011
• Employee of the Month (Four Seasons) – Feb 2010
• Employee of the Month (Four Seasons) – Aug 2009
• Four Seasons guests thank you letters (USA Army, Royal Family in Qatar, return guests and regular guests)