Ellen Camin has over 15 years of experience in customer service roles. She is currently seeking new opportunities and has a proven track record of providing excellent customer service, ensuring compliance with regulations and procedures, and assisting with training. She has experience working with clinical research organizations and various industries. Camin has an Associate's degree in Art Business and certificates in customer service, communication, and computer skills like Microsoft Windows and Excel.
Loyal, vibrant, and resourceful professional who values an active lifestyle. Highly organized and motivated self-starter. Proficient at multitasking individually and as part of a team. Confident public speaker who is passionate about providing excellent customer service and creating a productive and efficient work place.
To obtain a technical support position with a company that provides opportunities to serve the customer and the company utilizing strong technical and customer service skills and experience.
Loyal, vibrant, and resourceful professional who values an active lifestyle. Highly organized and motivated self-starter. Proficient at multitasking individually and as part of a team. Confident public speaker who is passionate about providing excellent customer service and creating a productive and efficient work place.
To obtain a technical support position with a company that provides opportunities to serve the customer and the company utilizing strong technical and customer service skills and experience.
Nonkel Henri laat duiventil herstellen op kosten VlamingThierry Debels
Er zijn werken bezig aan de Couthoflaan 50 in Poperinge, het adres van Henri d’Udekem, de oom van koningin Mathilde.
Uit een antwoord in het Vlaams parlement leiden we af dat er heel wat elementen op het domein gerestaureerd worden: een boothuisje, een duiventil, een bakoven, een serre, 2 siervazen. De kosten hiervoor zijn niet min en worden gedragen door de Vlaamse overheid.
My first Ignite talk presented during the 2013 Nonprofit Technology Conference Ignite Reception hosted by Change.org and yours truly. The history of change, from the Big Bang to right here and beyond.
Walmart is one of the biggest chain of retail stores in the US. It faces some serious economics issues as its market share goes on decreasing which force them to change their marketing strategies. The following presentation highlights some of the initiatives taken by the marketers of Walmart.
Identified as one of the nodes on the Bengaluru – Mumbai Economic Corridor from Karnataka, Haveri is of growing importance with potential growth. The district comprises of world famous chilly market at Byadagi and is a major export hub for Byadagi chilly. A 120 acre Spice Park is proposed to further spice up the affairs in the district.
The district is located right in the center of Karnataka equidistance from Bidar in North and Kollegal in South region. It has two sub-divisions namely Haveri and Savanur with seven taluks namely Hanagal, Shiggaon, Savanur, Haveri, Byadagi, Hirekerur, & Ranebennur. The district has a literacy rate of 77.60%
The impact of the Grand Paris project on the the Northeast area of Paris – Fo...JLL
The first release of JLL’s report “Grand Paris and commercial real estate: future trends” focuses on three major development projects, of which Northeast Paris (Claude Bernard / Macdonald district). Northeast Paris with 200 hectares is by far the largest development area in Paris.
In time, the area could see 1.3 million square metres of development as well as 28,000 residents and 15 to 20,000 workers. At the present time, one tenth of this territory is on the verge of completion – the new Claude Bernard / Macdonald district.
To read more about the the impact of the Grand Paris on commercial estate in Paris and its region, connect to our informative website : http://bit.ly/1A6c3P8
Versatile, reliable and hands-on employee with 10+ years of office experience.
Direct communicator with a reputation for problem solving, training and team building.
Human Resources expertise includes hiring training, scheduling, motivating and performance management.
Provider of excellent customer service to internal and external customers assuring courtesy, accuracy and timeliness.
Sales Support, Billing, Customer Service and Research & Development.
Technical skills: Six Sigma Green Belt, Visio, Microsoft Office (Word, Excel, Power Point, Access, Outlook)
Versatile, reliable and hands-on employee with 10+ years of office experience.
Direct communicator with a reputation for problem solving, training and team building.
Human Resources expertise includes hiring training, scheduling, motivating and performance management.
Provider of excellent customer service to internal and external customers assuring courtesy, accuracy and timeliness.
Sales Support, Billing, Customer Service and Research & Development.
Technical skills: Six Sigma Green Belt, Visio, Microsoft Office (Word, Excel, Power Point, Access, Outlook)
1. ELLEN CAMIN
706 White Oak Drive
Cary, North Carolina 27513
(919) 928-6487
Ellencamin123@gmail.com
PROFESSIONAL EXPERIENCE:
PAREXEL International, Durham, NC August 2007 – February 2014
Research Operations Assistant (ROA) (1/2012 – 3/2014)
Prepared, distributed, stored and archived study files, as applicable. Assist with technical preparation of
audits. Prepared study-specific documents, including tracking, scanning, coding and filing.
• Helped translate study documents and study level signatures and managed the distribution to sites.
• Assisted with the organization of internal and external meetings / trainings
• Setup GRO team members and investigators travel arrangements and expense in a timely manner.
• Maintained a working knowledge and ensure compliance with applicable ICH-GCP Guidelines, local
regulatory requirements and company SOP and stud specific procedure
• Received documents: 1572, regulatory documents, FDF, Investigator Brochures, CDA’s, named and
uploaded to PMED
Senior Customer Service Representative/Team Lead (11/2010 – 1/2012)
Assured CSR adherence to call center policies and procedures. Assisted in training CSRs on new projects
and provided training to guidance and support to less experienced Customer Service Reps new hires.
• In the absence of the Call Center Supervisor, served as a point of contact for CSR inquiries.
• Assisted with reporting of Call Center stats i.e. HI Path ProCenter, Rapids, and other types of call
center reporting systems as designated.
• Maintained call volume stats by tracking the performance of Customer Service Representatives
against pre-determined objectives, analyzing results, and identifying trends.
Customer Service Representative (8/2007 – 11/2010)
Represented clients on various clinical-related projects via inbound and outbound communications.
Maintained excellent quality and productivity standards for all client programs.
• Adhered to program scripts, guidelines, SOP’s and GCP regulations.
• Maintained call volume stats by tracking the performance of Customer Service Representatives against
pre-determined objectives, analyzing results, and identifying trends, and issues of management.
Brenntag Southeast, Durham, NC February 2005 – August 2007
Customer Service
Customer Service support receiving orders over the phone, fax along with orders that are e-mail, EDI and
Xign. Updated customer base profile with pricing and special notations for shipping requirements.
• Working with shipping, internal sales, and buyers for product availability
• Shipment processing of all BOL that have shipped the same day (billing function).
2. CAMIN, ELLEN PAGE 2 OF 2
Glass Doctor, Raleigh, NC October 2003– February 2005
Customer Service
Took orders over the phone/quoting auto and flat glass on the phone. Insurance calls and booking.
Working with dispatch to make sure orders are scheduled. Calling on quotes to secure orders.
Delta Consolidated, Raleigh, NC March 2000 – November 2002
Customer Service Specialist
Customer Service Specialist for support including receiving orders, price checks, order entry and keeping
up with special reports. Interfaced with customers and worked in the shipping department.
• Supplying pricing and availability on products.
• Including phone assistance, dealing with truckers picking up shipments.
• Billing, back orders, all assets of dealing with shipping.
Powerware/Exide, Raleigh, NC March 1994 – February 2000
Customer Service Specialist
Customer Service Specialist for IBM. Customer Service support including receiving orders, price checks,
order entry and missed shipments. Supply pricing and availability on products and expedite shipments.
• Interfaced with customers, manufacturing, shipping and buyers for order tracking and shipment
information.
• Performed logistics services, including phone assistance, customer visits, extended contracts, special
customer reporting and initiation of field service.
• Acted as the Customer Service representative for Latin America.
• Maintained support for auditing orders, tracking shipments, freight quotes, special reports as
required, shipping information, phone interfacing and change orders.
Skills
• Excel
• Microsoft Windows
• Impact Harmony
• PMED
• AS 400
EDUCATION
Associates Degree Art Business, University of Phoenix
PROFESSIONAL TRAINING & CERTIFICATES
• Basics of Knock-Your-Socks-Off Customer Service (June 1995)
• [30] Thirty Hours of Spanish of Conversation, Wake Technical Community College (May 1996)
• How to Satisfy Every Customer Every Time (May 1996)
• Communicating with Diplomacy & Tact (November 1998)
• What's UPS Certificate of Completion (August 1994)
• How to Become a Great Communicator, Fred Pryor Seminars (October 1999)
• Self-Assured, Relaxed & In Control (March 1999)