Daniela Georgescu is a Romanian national living in Portugal with over 20 years of experience in customer service roles, including as a primary school teacher, waitress, hotel hostess, and supervisor for a cruise line. She has strong administrative, communication, and organizational skills and is fluent in English, Portuguese, and Italian with basic Spanish skills.

1. DANIELA CORNELIA GEORGESCU
15 SEPTEMBER 1975
(Cernavoda,Constanta,Romania)
Address : Rua Da Hortinha 74B,Edificio “Arco Iris”, 1C,
8400-250Ferragudo,Faro ,
PORTUGAL
Mobil: +351/ 914 235 164
Home : +351/ 282 034 850
dana_georgescu75@yahoo.com
danacgeorgescu@gmail.com
Skype : dana.georgescu75
LinkedIn : Daniela Georgescu
ORGANIZATIONAL/ MANAGERIAL SKILLS
• Strong administration skills: performing clerical and administrative functions ( drafting
correspondence, scheduling appointments, organizing and maintaining paper and electronic files, filing
and retrieving corporate documents, records and reports, make travel arrangements, managing calendar
and e-mails, ordering supplies, maintaining record database system, conducting research ,compiling
data and preparing documents using office tools/MS Office)

2. • Excellent communication skills, efficient organizer, meticulous, eye for details, pragmatic, open-
mind, committed
• Excellent phone etiquette, educated, polite, pleasant, persuasive.
• Strong Customer Service skills (quality service focused).
• Leadership skills-responsible for 20-30 people team.
• Sense of organization.
• Very good experience in project or team management (through training and work).
E D U C AT I O N A N D T R A I N I N G
PEDAGOGICAL COLLEGE “ELENA-CUZA”
15th of September 1990-17th of July 1995
BA PRIMARY SCHOOL TEACHER
W O R K E X P E R I E N C E
August 2014-July 2016
 REAL ESTATE CONSULTANT
Century21 & Soluções Ideais-Mediação Imobiliária/Real Estate Agency (AMI
5535,Albufeira,Faro,Portugal)
2010 - 2014
 ROOM SERVICE SUPERVISOR
ROYAL CARIBBEAN INTERNATIONAL CRUISE LINE,RCCL, MIAMI (UNITED STATES)
• Ensure the quality of the food and beverages delivered to the Guests staterooms .
• Able to describe all the food items, ingredients and preparation methods .
• Provide knowledge of wine and spirits Ensure the attitude of the employee is as per standards
(follow the service procedures).
• Select, train , evaluate, motivate, coach and discipline all employees in Room Service
Department to ensure that established cultural and core standards are met
• Able to be visible in the operation.
• Provide recognition, promote good public relations.
• Handle complaints, concerns or special requests for the Guests, clients or group contacts.
• Working closely with the Room Service Manager, Restaurant Operations Manager ,Head
Waiters, the Assistant Director Food & Beverage ,Director of Food & Beverage ,Executive
Chefs and Sous Chefs to design effective menu and amenity options while ensuring excellent
product quality.
• Attend regular operational meetings to ensure effective coordination and cooperation between
departments.
• Control labor and operating expenses through effective scheduling, budgeting, purchasing
decisions and inventory and cash control.
• Observe physical condition of facilities and equipment in the outlet and make recommendations
for corrections and improvements as needed. Assist with the service of food to Guests
(exceptional circumstances as for Guests with dietary needs, group meetings).
• Assist with the cleaning and organization of operational areas. Follow the core standards,

3. policies and standard operating procedures.
• Continuous improvement of knowledge about cost control, labor control, maintenance,
merchandising and accounting.
• Calculate and share the revenue (from amenities and sales) for the Room Service Attendants.
• Work directly with Financial Department, Crew Administration Office. Create menu Power
Point presentations of the menus. Perform clerical duties: correspondence (Lotus Notes system),
reports (for Room Service Manager, Maitre'd ,ROM ,F&B Director),evaluations.
•
11 February 2006- 2010
 TELEPHONE OPERATOR
RCCL ,MIAMI, USA
• Report to Room Service Supervisor Responsible for operating the Room Service switchboard to
take RS orders in a timely and accurate manner .
• Organize all room service orders, including special requests, relays them to the appropriate
venues for preparation and advice the room service attendants about the specifics of each order.
• Track Guests comments. Make sure the delivery time is within the limits set by the cruise line.
• Be the first person to respond to Guests complaints, take the appropriate measures in order to
resolve the situation in a polite and professional manner, then follow-up to make sure that the
Guest is satisfied with the service.
• Participate in F&B department meetings, job related and safety courses and training activities as
directed by the Room Service Supervisor, RS Manager, Maitre'D, F&B Director and Hotel
Director. Handover notes when my shift finished.
• Transfer calls to the appropriate department (Front Desk, Housekeeping, Restaurant
Reservations) Offer accurate information about the other departments, company policies, rules,
regulations.
• Keep up to date about everything is going on in the company, ship, and department.
• Handle clerical duties as correspondence, shift reports, team activities.
•
12/2/2005 – 11/1/2006
 WAITRESS
Catering Service Mittelhauserne , SWITZERLAND
Catering, restaurant-serving to the tables, setting the tables, taking orders, handling payments/POS
03/2004 – 01/2005
 HOSSTES & FRONT DESK ASSISTANT
Hotel Inn, Roma, ITALY
01 September 1995-02 February 2004
 PRIMARY SCHOOL TEACHER
School No 189 Älexandru Odobescu”,
Bucharest, ROMANIA
Teaching all the objects ,working with children 6-11 years old
01/06/2010 – 31/08/2010
 HOSTESS
Restaurant "Balau" ,

4. Portimão, PORTUGAL
2001-2003
 SALES REPRESENTATIVE
AVON,
Bucharest, ROMANIA
• Sale high-end beauty products for the face, body, hair and nails.
• Determinate customer needs and provide education.
• Conduct demonstrations and provide product samples to induce sales.
• Generate new clients accounts/ Contacting sales leads, setting appointments, quoting projects
and closing sales.
• Provide marketing consulting to existing clients .
• Investigate complaints and work to keep customers satisfied with the level of service provided
to encourage repeat business
• Answer customer's questions about products ,prices, availability, product uses and credit terms.
•
2002-2004
 SHOPASSISTANT
General Store, Bucharest (ROMANIA)
• Looking after all aspects of the shop while the Retail Manager was away.
• Handling payments, operating the till and accurately handling cash, checks and credit/debit
cards. Serving customers, making recommendations, helping, advising, directing and dealing
with enquiries. Managing stock availability, ordering stock, receiving deliveries, unpacking and
re-shelving and storing stock.
• Keeping the shop and displays clean and tidy at all times.
• Helping with special promotions.
•
P E R S O NAL S KIL L S
• Computer Skills : Word, Excel, PowerPoint, Lotus Notes, Internet
• Basic knowledge of graphic design applications -Adobe Illustrator ,Photo Shop POS
• Excellent communication, flexible, pleasant, emphatic, persuasive
LANGUAGES
ENGLISH- Fluent
PORTUGUESE- Fluent
ITALIAN – Fluent
SPANISH – Basic
***DRIVING LICENSE B *Clean Driving License 1994,Bucharest,Romania
***REFERENCES Available Upon Request