Antonio Ramon Pantoja has over 20 years of experience in office management, administrative assistance, and technical support roles. His objective is professional development and making himself indispensable through fully utilizing his abilities and experience. He has a certificate in Business Computer Programming from Albuquerque Technical-Vocational Institute and coursework in Arts & Sciences from University of New Mexico. His current role is Office Manager at Maxcare, Inc. where he performs various administrative duties on a daily, weekly, monthly, and yearly basis.

1. AntonioRamonPantoja
Objective My objective is not only that of professional development, but also to utilize my abilities and experience to
the fullest extent – making myself indispensable.
Education 1989 – 1991 Albuquerque Technical-Vocational Institute, Albuquerque, New Mexico
Certificate in Business Computer Programming Technology
Graduated with Honors, 3.7 GPA
90 earned credit hours; 24 credit hours in fundamental electronic courses and 66 credit hours in business
computer programming courses
1983 – 1989 University of New Mexico, Albuquerque, New Mexico
Arts & Sciences courses
56 earned credit hours
Experience Office Manager
February 2012 – Present – Maxcare, Inc., 1114 Pennsylvania Street NE, Albuquerque, NM
87110
Sara Burgie, Owner, Armida Medina, Program Director; Anita Ahrens, Administrative Director, 505-271-
2433 office, 505-237-0715 fax
Duties & Responsibilities:
Daily:
• Scan, edit, data base entry, & route pertinent documents to directors, residential managers, team
members & electronic media per state required DD waiver agency requirements
• Enter scheduled, completed, & emergency medical appointments in Therap service program
• Route information to staff as assigned from: BSC, SLP, OT, PT, & Nutritionists
• Create, print, & route General Event Reports to the State Department of Health, Incident Management
department and office team members as needed (within required time frame)
• Perform document searches as requested by quality improvement, state auditors, client team members
or other service providers
• Check voicemail system & distribute messages
• Check/respond/maintain email correspondence associated with business operations: Document
requests, ISPs, HCPs, MERPs, annual appointments, office & client supply orders, etc.
• Update: client face sheets; the Therap database; and employee, team member, & vendor information
on the company phone list
• Research, report, and place orders for office supplies, client supplies, and any special order requests
• Maintain paper, toner, and imaging supplies for all multipurpose printers/scanners/copiers/FAXs on site
and in homes
• Coordinate/arrange maintenance requests for all homes with proper vendors/contractors
• Create, print, & maintain client/employee badges
• Prepare conference room for any scheduled meetings
• Organize supply/file room – keeping it neat & tidy
• Maintain kitchen: supplies & overall cleanliness
• Maintain company forms & distribution boxes
• Call employees prior to dates of training as reminders not to miss state required trainings
• Create client binders as needed – new or replacements for homes & administrative office
• All other duties as requested by a director
Weekly:
• File – Permanent, Working, MAR, Prescription & Health Care Passport documents
• Run office errands to bank, CPA, US Post Office-certified mailings, & special requests
• Waters indoor plants
Monthly-Yearly:
• Prepare monthly document packets for all homes & customized community services
• File – House Managers monthly paperwork packets & agency vehicle documentation
2205 Ambassador Rd NE, #424
Albuquerque, New Mexico 87112
Telephone: 505-688-0130
Tony_Pantoja@hotmail.com

2. Experience
Continued
• Generate/distribute new Health Passports for all clients
• Archive/purge client files per state requirements
Administrative Assistant
February 2006 – June 30, 2011 Center for the Education & Study Diverse Populations at
New Mexico Highlands University – Albuquerque Office, 4501 Indian School Road NE, Suite
203 West, Albuquerque, New Mexico 87110
Dr. Paul E. Martinez, Director; Cyndee Gustke, Supervisor/Associate (505) 243-4442 or 505 440-9785
Over the past five years I have worked as the sole Administrative Assistant for CESDP’s
Albuquerque office.
Duties & Responsibilities:
• Provide administrative, secretarial, and graphic design support to designated directors and staff; plan,
prioritize, organize and complete assigned tasks to accomplish stated goals; resolution of day-to-day
administrative and operational problems
• Serve as office receptionist/screen phone calls and route to appropriate personnel; greet and assist visitors
• Operate personal computer to compose, transcribe, type, and edit correspondence, memoranda, forms,
letters, flyers, postcards, reports, technical material, tables, charts, and graphs
• Compose correspondence in response to routine or basic inquiries; search files/records/materials and
assist in preparation of reports, surveys and questionnaires; maintain office/department filing systems
(classifying, coding, purging, and disposing), maintain inventory records
• Requisition/Procure all office supplies including materials for printers, fax, copier, scanner and other
document producing equipment (i.e. binding, laminating, tagging, etc.)
• Establish, maintain, and update files, databases, records, special and departmental budgets; prepare and
process purchase orders, work orders, travel requests and vouchers, payroll timesheets, check requests
and similar documents
• Schedule and coordinate meetings, events, interviews, appointments, conference calls and other similar
activities for employees, including coordinating travel and lodging arrangements.
• Sort, screen, review, and distribute incoming and outgoing mail; operate mail metering devices and provide
mass mailing support
• Act as office liaison between various vendors and staff (i.e. property management companies, printer and
copier support companies, and supply ordering web sites, etc.)
• Help plan, arrange and coordinate large special events (300+ attendees)
• Provide audio visual/pc/laptop technical support for the office as well as for special events
• Be available to travel for work and stay late hours prior to special events or printing deadlines
• Proactively identifies solutions for problem solving, project planning and development, for growth in
technology/office space, and other anticipated projects to meet established objectives
• Provide assistance in electronic preparation of files to be routed to professional vendors (printing
companies & web designers) and staff
• Perform miscellaneous job-related duties as assigned
Administrative Assistant
July 2004 – January 2006 Snelling Personnel Services, 5659 Jefferson NE, Suite E,
Albuquerque, New Mexico 87109
Jennifer Brown, CSP, Manager, Tewana Bell, Account Representative (505) 345-3334
Summary: Over the past two years I have held a couple of Administrative Assistant positions honing my office
skills. Duties include memo/document creation, monthly sales reports/statements, weekly sales bulletin creation
& distribution, software and hardware troubleshooting, regular & email management, travel arrangements,
manual checks (petty cash), special events organization, faxing, typing, coping, filing, etc. Graphics & word
processing specialist.
Package Liquor Sales
November 2003 – May 2004 Blue Spruce Lounge & Package, Albuquerque, New Mexico
Gary Bitsuie, Manager, Tel- (505) 261-4445
Summary: Package liquor sales – evening, cashier and stocking of the bar & package store product.
Administrative Assistant
July 2002 – October 2002 Greater Albuquerque Chamber of Commerce Albuquerque, New Mexico
Wendy Forbes, Vice President of Education and Workforce, Tel- (505) 764-3733, Lisa McCulloch, Director
of Workforce Programs, Tel- (505) 764-3747

3. Summary: Provides support to the Vice President of Education and Workforce and the Director of
Workforce Programs as directed. Executes tasks in a timely, efficient manner through the exercising of
strong organization skills. Coordinates completion of multiple tasks within time frames specifically defined
by supervisors.
Customer Care Representative
November 2001 – April 2002 Voice Stream Wireless, Albuquerque, New Mexico
Michael Sedillo, Customer Care Supervisor, Tel- (505) 998-3600 x2778, PCS (505) 450-1434
Email: michael.sedillo@voicestream.com
Summary: Inbound call center for Voice Stream Wireless general customer care. Duties included
customer account review & changes, billing inquires, price plan inquires/changes, account payments,
delayed payments, handset trouble shooting, programming & replacements and voicemail troubleshooting
& testing. General, Handset, VIP & Billing queues.
Customer Care Representative
March 2001 – August 2001 Sprint PCS Call Center, Rio Rancho, New Mexico
William R. Velasquez, Team Lead, Collections Department - (505) 771-7649, PCS (505) 280-4988
Tanya Vigil, Operations Manager, TRC Staffing Services – (505) 821-5558
Summary: Answer inbound collections calls as a contract for hire employee from TRC Temporary staffing.
Technical Support Specialist
February 1991 – October 1999 Albuquerque Tech.-Voc. Institute, 525 Buena Vista SE,
Albuquerque, New Mexico 87106
Jennifer Cornish, Supervisor, Computer Information Technology Department - (505) 224-3183
Summary: Under indirect supervision I served as lead technician for the Health Occupations department, Trades
and Services Occupations department and the Open Computer lab (60+ clients on a NT network open to
students and the public). I planned and managed local area networks including two servers (Novell 4.1x-3.1x &
Windows NT); designed, evaluated, standardized, implemented, troubleshot and maintained client/server
network operating systems and workstations (hardware and software). Provided guidance and support whenever
needed.
Training: Windows NT Server 4.0: 1 week long training seminar from Data Management Systems, Ltd.,
Albuquerque New Mexico; TCP/IP Internet Protocol: 8 hour training seminar from Microsoft, Albuquerque New
Mexico; A+ Certification: 1 week long training seminar from Data Management Systems, Ltd., Albuquerque
New Mexico; Dealing with Difficult Personalities: 8 hour training seminar from Fred Pryor Seminars; and
Adobe InDesign: Beginning Fast Track: 8 hour training seminar from UNM Continuing Education,
Albuquerque New Mexico.
Supervisory Responsibilities: Served as lead to lower level technical support staff and supervised work-study
employee.