Thanh Tuan Pham has experience in hotel sales and marketing, front desk operations, and travel agency work. He received a Bachelor's degree in Tourism and Hospitality Management from Niagara University in 2016. Currently, he works as a Sales & Marketing Coordinator for Flowers Hotel Group, where he manages contacts and sends invitations for trade shows. He is proficient in Microsoft Office, has strong customer service skills, and holds several hospitality industry certifications.
Profile:Multi-lingual Protocol Management & Guest Relations professional with 12+ years of diversified experience at leading hospitality companies in Saudi Arabia, Montenegro, UAE and Egypt .
Expertise: Hospitality, Protocol Management, Guest Relations Executive, Supervisor, Executive Butler
Education: Hospitality High School; Certified in Hospitality Service; Certified Supervisor & Manager
A dynamic, patient, self-motivated team player and customer-oriented who is interested and motivated to continue developing my career in the tourism field by setting higher goals for myself and making a positive contribution to my workplace.
In depth knowledge of the hospitality segment, ability to achieve budgets, B2B and B2C sales experience, as well as excellent communication and negotiation skills are some of the features which would help me in performing my duties with full efficiency.
Profile:Multi-lingual Protocol Management & Guest Relations professional with 12+ years of diversified experience at leading hospitality companies in Saudi Arabia, Montenegro, UAE and Egypt .
Expertise: Hospitality, Protocol Management, Guest Relations Executive, Supervisor, Executive Butler
Education: Hospitality High School; Certified in Hospitality Service; Certified Supervisor & Manager
A dynamic, patient, self-motivated team player and customer-oriented who is interested and motivated to continue developing my career in the tourism field by setting higher goals for myself and making a positive contribution to my workplace.
In depth knowledge of the hospitality segment, ability to achieve budgets, B2B and B2C sales experience, as well as excellent communication and negotiation skills are some of the features which would help me in performing my duties with full efficiency.
Accomplished attorney with extensive experience in managing outside counsel. Expert in representing Fortune 500 and international companies in multibillion-dollar business, corporate, and tax-related transactions and dispute resolution. Excels in mergers and acquisitions, divestitures, reorganizations, and post-acquisition integration processes for a wide variety of international entities. Knowledgeable in private practice, business consulting, government, and academic matters
1. THANH TUAN PHAM
928 N Western Avenue, Los Angeles, CA 90029; 818 849 1397
www.linkedin.com/in/stephenpham23 tpham@mail.niagara.edu
EDUCATION
Niagara University 05/2016
Bachelor of Science in Tourism and Hospitality Management
Concentration in Hotel & Restaurant – Luxury Hospitality Management
Honors/Awards: Niagara University President Scholarship, Dean’s List
Lewiston, NY
RELEVANT EXPERIENCE
Flowers Hotel Group – Los Angeles, CA
Sales & Marketing Coordinator 08/2016 – Present
• Managed two email addresses for the company
• Managed and organized business contacts
• Managed and organized travel agent list
• Managed and organized exhibitor list
• Sent out invitation to each and everyone in all the lists as well as followed up with detailed
information
• Special projects for the NYC Trade Show and LA Trade Show
Sirtaj Hotel – BeverlyHills, CA
Front Desk Intern 08/2016 – 10/2016
• Registered guests and assigned rooms, accommodated special requests whenever possible
• Processed guests check-out
• Took reservations as well as knew cancellation policy and procedures
• Worked closely with house keeping department in keeping room status up-to-date as well as
coordinated requests for maintenance and repair
• Used proper phone etiquette
• Had suggestive selling techniques to sell rooms and to promote other services of the property
Trails of Indochina – Newport Beach, CA
Travel Agent Intern 05/2013 – 07/2013
• Assisted daily in checking all incoming emails
• Provided phone support, front desk
• Stock room upkeep
• Research comparisons
• Researched, booked and made reservation for supervisor
• Reviewed website and online accessibility
• Prepared reports and remotely submitted to the director
CERTIFICATIONS
• ServSafe Food Protection Manager certification, expires 2/10/2020
• Managing Front Office Operations certification since 2015
• Certification in Hotel Industry Analytics (CHIA), expires 5/4/2021
• CPR certified, expires 3/2018
• Certified Hospitality Graduate since 5/2016
RELEVANT SKILLS
Word – Excel – Power Point – Customer Service – Event Planning – POS System