Tina Kocevar is a multilingual receptionist from Slovenia seeking a front desk position who has over 7 years of experience in hotel reception work, accounting, and retail, with skills in customer service, communication, organization, and Microsoft Office programs. She is looking to leverage her qualifications and experience to obtain a new role where she can continue providing excellent hospitality. Her resume details her educational background and work history at various hotels and shops in Slovenia.

1. Tina Kocevar
Dolga reber 33, 6000 Koper, Slovenia / cell phone: 00386 41 584 333 / e-mail:
tina_kocevar@hotmail.com
OBJECTIVE: Hardworking front desk receptionist with excellent communication skills and
a pleasant personality, can multi-task efficiently and adjust as per changing environments.
SUMMARY OF QUALIFICATIONS
• Over 7 years’ progressive experience in performing reception and front desk activities
• Multilingual: Slovenian, English, German, Italian, Spanish, Serbian
• Demonstrated ability to greet residents and clients and guide them
• Highly skilled in answering and forwarding phone calls
• Hands-on experience in receiving, sorting and routing mail
RELEVANT SKILLS
• Demonstrate excellent hospitality and customer service skills
• Anticipate guest needs and work to fulfill it immediately
• Good personal appearance and friendly nature
• Excellent written and verbal communication skills
• Effective organizational skills
• Possess total commitment to guest satisfaction
TECHNICAL SKILLS
• MS Office: Word, PowerPoint, Excel and Outlook
• Software: Laser Line, Oracle • Fax and copier machines
PROFESSIONAL EXPERIENCE
Bernardin Group
• Accounting department 1 Nov 2014 – Present
Financial Controls – Financial controls include reconciliations, dividing the
responsibilities and following the standards of accounting principles, all of which are
implemented with view toward compliance, fraud and theft prevention. The role of
the Controller is to ensure procedures are set up properly to manage that process
without errors.
• Hotel Histrion ****, Portoroz, Slovenia Jul 2011 – 1 Nov 2014
Receptionist

2. • Greet guests appropriately as they arrive and depart
• Route customers to appropriate places within the hotel
• Make reservations on phone and in person
• Take messages and route appropriately
• Review accounts and charges during check out
• Arrange tours and transportation for guests as required
• Manage wake up calls
• Handle incoming calls
Kompas Shop, Skofije, Slovenia Oct 2007 – Feb 2011
Shop Assistant
• Greeted customers and assisted them in selecting and locating items
• Managed window displays and shelf stocking activities
• Performed activities related to inventory procedures
• Resolved customer issues and complaints
• Received deliveries and unpacked items for display purposes
• Operated the cash register when necessary
• Assisted in stock checking and annual stock taking activities
Adria Ankaran ***, Ankaran, Slovenia Jul 2005 – Sep 2007
Receptionist
LifeClass Hotels & Spas *****, Portoroz, Slovenia Jan 2004 – Dec 2004
Receptionist
EDUCATION
• 2003 High School for Tourism and Catering Slovenia
GCSEs (Slovenian equivalent), Final Grade B (Equivalent to 2-1 in the UK)
• 2014 English Certificate, Stage 6 on Cambridge Academy