This document is a resume for Arjay Lyn Cads Tolentino. It summarizes her work experience in hospitality and customer service roles over 15 years, including her current role as a Reservation Clerk for Desert Rock Tourism LLC in Dubai. It also lists her education as a Bachelor of Hotel and Restaurant Management from Polytechnic University of the Philippines. Key skills highlighted include excellent communication, computer, and customer service abilities.

1. Arjay Lyn Cads Tolentino
Villa 2,Sikka 8 Al Badaa,Dubai, UAE
Contact #: 056- 4153271/055- 1533957
Passport No: EC32034493
Email Add: arjay_lyn0531@yahoo.com
Objective
Dynamic, self-motivated, committed and result oriented individual, dedicated to each task assigned.
Excellent analytical, verbal, and written communication skills in English and well versed in all aspects of
office jobs.
Profile
To work for a progressive organization in a highly motivating and challenging environment that
provides the best opportunities to grow and utilize my potential to the fullest to achieve the
organization’s goal while achieving my personal goals.
Skills
- Ability to work well as part of a team. 
- Ability to cope under pressure. 
- Good sales skills, both over the telephone and face-to-face. 
- Good interpersonal skills 
- With an attitude of confidence, flexibility & Enthusiasm. 
- Good oral and written skills 

- Knowledgeable with computer skills in Microsoft office ( Word , Excel, Power Point, Outlook )
Working Experience
Desert Rock Tourism LLC Reservation Clerk May 23, 2015 – Present
-Answering incoming calls in a courteous and friendly manner 
-Providing guests with the required information regarding tour services. 

-Making professional, accurate, cost effective travel arrangements for clients while providing excellent
customer service. 
-Drawing required formal information from guests and made the entries into computer system 
-Handling the daily correspondence and update day to day operations. 
-Managing daily arrangement for tour services 
-Providing guest’s daily and proper itinerary of tours. 
-Keeping clients up to date with any changes. 

-Answering all the queries and questions of the customers related to company products and customer
reservations 
-Helping out primary consumers and agents with their problems regarding reservations 

-Coordinating with other related departments in order to establish a healthy working environment 
-Collecting and processing payments advising clients on tour details. 
-Prepare Voucher & LPO / Invoices for Tour Operators. 

-Forward quotations/proposal for all queries for FITs, as per the rates approved by the management 
-Directly Reporting to Tours Supervisor & Managers. 
-Handle Inbound Tours – FIT & Groups 

-Handling other job responsibilities, assigned by the management as well as cover duties of other staff as and
when requested by the management. 
-Arranging Transfers,Airport transfer, Bookings & Tour arrangements for clients. 
-Maintaining supplier Contracted Rates up to date.

-Implementing ways that would maximize the revenue of the company and would help overcome the problems
and customers' complaints if any
-Coordinate with travel agencies / Suppliers

2. Captain Waitress Chelsea Group of Hotels, Dubai January 9, 2012 - March, 2015
- At Ramada Chelsea Hotel (Season Restaurant) and Chelsea Plaza Hotel (Pegasus Filipino Restaurant)
- Assisting the Supervisor to handle and guide all staff.
- Attending guest complaints and make the guest satisfied on the service.
- Monitor the stocks needed daily.
- Making Supervisor work if she's not around to help the Manager in daily the operation of the restaurant.
- Cashiering and bartending as well.
Account Associates Philippine Long Distance Company March 10, 2011- Sept. 2011
-Look for possible client to handle their company accounts
-Update the client for new product.
-Monitor the number or sales every month to get the target quota.
- Prepare pipeline for weekly meeting with the Heads.
-Invite the client for Techno-Updates event.
-Help all PLDT SME subscribers to find solution for their concern.
Dining Supervisor Al Batra Coffee Shop & Restaurant, Makati City June, 2010 – Feb.2011
- Supervise all the staff of the restaurant.
- Assisting the Manager to manage the restaurant.
- Attending guest complaints and make the guest satisfied on the service.
- Monitor the stocks needed daily.
- Making payroll for staff.
- Monitor the daily sales and deposit it in the bank.
- Cashiering as well.
Waitress/Room Service Opt. AL KHALEEJ Palace Hotel, Dubai UAE July 2007 – Dec2008
- Welcoming and assisting guest to their seats and give them a menu.
- Take the guest order and place it to the kitchen
- Entertaining guest inquiry and orders thru telephone.
- Prepare the set-up and maintain the cleanliness
- Monitor the stocks needed in the area
- Entertaining guest order thru phone calls
- Place the order in the kitchen and prepare the set-up
- Relay the order to the waiters to serve the food orders in the guest rooms.
- Work as cashiering as well. Make a bill using MICROS system.
- Monitor the stocks needed in daily basis
Inventory/Warehouse Assist. AQUAVENTURE WHITETIP DIVE SUPPLY Dec.’05- July, ‘07
- Manage warehouse operation and inventory management.
- Making sure all items are in right place for easy put away
- Updating/ Reviewing Daily Excel Inventory Report.
- Facilitate procedures using PEACHTREE accounting system.
- Consistent and periodically check the storage areas to maintain FIFO procedure.
- Entertaining telephone calls. Checking e-mail and fax .
- Making Documents for shipment (Export & Import)
- Making Purchase Order,Issuance and receiving report for the branches.
- Sending the items to respective branches thru different courier (DHL WG&A FEDEX, LBC,MBT etc.)
- Airway Bills making for cargo forwarders.
- Assisting on preparation inside the warehouse for branch stocks and bulk order for customers,
- Coordinate with SCUBAPRO personnelin Singapore for maintenance of computer watches.
- Transact with local and international brokers for the shipment of items.
- Assisting customers in the sales department (if needed)

3. Receptionist/Food Attendant KAMAYAN, DADS, SAISAKI, Manila July 1, 2004- July 1, 2005
- Welcoming and assisting guest to their seats and give them a menu (ala carte only)
- Ask for their drinks and assist them in buffet table.
- If ala carte,take the guest order and place it to the kitchen
- Entertaining guest inquiry and reservations
- Prepare the set-up and maintain the cleanliness
- Monitor the stocks needed in the area
Receptionist/Buffet Attendant CABALEN Restaurant, Makati City Oct. 17, 2001- Mar.16, 2003
- Welcoming and assisting guest to their seats and give them a menu (ala carte only)
- Ask for their drinks and assist them in buffet table.
- If ala carte,take the guest order and place it to the kitchen
- Entertaining guest inquiry and reservations
- Prepare the set-up and maintain the cleanliness of the area
- Monitor the stocks needed in the area
- Refilling of food in the buffet table
Education Attainment
POLYTECHNIC UNIVERSITY OF THE PHILIPPINES
Bachelor of Hotel and Restaurant Management (S.Y. 2000-2004)
TRAINING & CERTIFICATION
-Bootcamp Training – PLDT-March 2011
- Increasing F&B Sale through up selling-The LJC Group – August 23, 2005
- Dining Course 1- Triple V – Oct. 2004
- Housekeeping & Food & Beverage Training -WG&A Super ferry APEX - November 2003
- Cold Kitchen Helper - The Peninsula Manila - March 2003
-Food Attendant/ Kitchen Staff -CABALENRestaurant - July 2001
Personal Data-
Date of Birth : May 31, 1983
Civil Status : Single
Religion : Roman Catholic
Height : 5’4”
Weight : 140 Lbs
Birthplace : Manila
Nationality : Filipino
Languages : Filipino and English
Reference Available on request.
I hereby certify that the above statement is true and correct to the best of my knowledge.
Arjay Lyn C. Tolentino
Applicant