Meredith Makowski has over 20 years of experience in administrative, customer service, and project management roles. She is skilled in areas such as scheduling, recruiting, marketing, and customer service. Makowski most recently worked as an Administrative Assistant and Office Manager for Advantage Data Inc., where she organized travel, researched companies, administered benefits, and assisted clients. Prior to that, she spent over 5 years as an Administrative Assistant for Sovereign Bank, assisting managers and compiling budget information. Makowski is proficient in Microsoft Office, Salesforce, and other computer programs. She holds a B.A. in Sociology from UMass Amherst and a medical secretarial certificate from The Salter School.

1. MEREDITH MAKOWSKI
83 Walnut Street, Apt 2 ∙ Newtonville, MA, 02460
(508) 527-7111∙ m.mak0640@gmail.com
https://www.linkedin.com/in/m- makowski-56b9509
SKILLS: Experienced in Information technology, banking, consumer, and medical fields. Project Management,
Complex scheduling, Hiring, Research and Investigating, Accounts Payable, Administered HR Benefits, Training,
providing excellent customer service to internal and external customers, Liaison between different entities, Preparation
of marketing and branding materials
COMPUTER PROGRAMS: Word, Excel, LinkedIn, Salesforce, PowerPoint, Internet, E-Verify
Experience
7/07 to Present Advantage Data Inc Boston, MA
Administrative Assistant, Personal Assistant, Office Manager
Organized Vacation Calendar and Business Travel
Researched companies and former client information
Administered benefits for the company: Health, Dental, Commuter, Life and Disability Insurance
Worked on disability claims
Administered background checks and verified I-9 status
Recruiter: Reviewed resumes and interviewed candidates
Assisted
Client Liaison
Purchased and Reviewed inventory for the company
Prepared marketing material and catering for business conferences
Organized contractors for office estimates and repairs
Sovereign Bank Boston, MA
3/01 to 1/07 Administrative Assistant/Junior Credit Analyst
Assisted two senior vice presidents and three managers.
Skilled in handling time sensitive projects.
Worked with Community Banking to compile budget information.
Responsible for reporting on deposits and withdrawals in checking and loan accounts.
Investigated and reviewed fee increases in New England and Mid-Atlantic checking accounts.
Trained team members on banking programs such as.
Researched loan information and invoice information for account reconciliation.
Organized domestic travel plans for team members.
Scheduled meetings and vital training sessions.
Greeted visitors and filed security passes.
Facilitated team member volunteer opportunities and social events.
12/98 to 2/01 Cellular One/Cingular Wireless Westwood, MA
Personalized Service Representative
Investigated reason for cancellation and attempted to retain customers by offering current promotions. Negotiated
pricing for equipment upgrades for existing customers using a pricing matrix.
Responsible for processing equipment orders for either a pickup at Cellular One Service Center or shipping the
equipment to the customer.
Assisted company’s authorized agents in the external upgrade program by approving or denying upgrades based upon
review of customer history through incoming calls.
New Accounts Representative
Responsible for screening for Cellular One services, activating all customers quickly and accurately, and answering all
calls received efficiently with a strong sense of customer service.
Entered data from customer/business contracts and transmitted the information to the credit bureaus.
Reviewed applicants who were denied automatic approval and made decisions whether the customer was approved or
required to pay a deposit.
Answered consumer/commercial credit related questions from agents and salespeople.Helped customers change cellular
phone responsibility from one cellular customer to another.

2. Customer Care Representative
Responsible for dealing with customers over the phone and occasionally in person, and customer correspondence
through the mail concerning billing and service questions, complaints, payment issues, trouble shooting, and
suggestions about the company.
Assisted customers in all aspects of their cellular service.
EDUCATION The Salter School Worcester, MA
1996 to 1997 Medical Secretarial Certificate
Specialized skills: medical transcription, shorthand, typing, computer software, dictation,
business communications, accounting, and mathematics. (Internship at St. Vincent Hospital,
Worcester, MA.)
1991 University of Massachusetts, Amherst, MA
B.A. in Sociology