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Lauri
Svendsen Experience
CIGNA SPECIALTY PHARMACY - Customer Service Sr. Rep
Dec. 2014 – Present
•	 Professional interaction with customers and business partners,
both internal and external.
•	 Capacity to retain and utilize information, facts, policies,
procedures, resources and codes to ensure accurate and
efficient responses.
•	 Ability to meet or exceed established goals for Inbound Call
Monitoring Audits, as well as Customer Surveys.
•	 Compliance with HIPAA regulations and CIGNA guidelines.
•	 Accuracy in relaying information concerning benefits according
to specified benefit plan design, and accurately document
content of the call.
•	 Ability to meet or exceed goals associated with Average Handle
Time, Schedule Adherence, and Quality, while using efficient
and appropriate work practices.
•	 Ability to service customers across all call platforms, as required
by business need.
•	 Participation in team and general Call Service meetings to
support organizational goals.
LAURI SVENDSEN PHOTOGRAPHY – Owner/Photographer
2006 - Present
•	 Photograph entertainment industry events/concerts for various
magazines and websites listed below).
•	 Current photography also includes senior portraits, bridal
showers, weddings, family portraits, band promos and CD
covers, youth sports, corporate events and private parties, and
engagement sessions. All on location photography utilizes a
full portable mobile studio, which includes White Lighting Ultra
1800 Lights, Canon EOS 7D, EOS Canon 6D, ProMaster FL1 Pro
Digital Flash for Canon, various styles and sizes of backdrops
and props.
•	 Handle promotion and marketing of Lauri Svendsen
Photography via print, digital and social medias. Photos have
been published and/or used by KNAC.COM, Unrated Magazine,
Honky Tonk Magazine, Arizona Republic/azcentral.com,
Geoff Tate/Three Rivers Winery’s Insania Wine 2010, various
international music publications and websites and automotive
vehicle wraps.
J LEVINE AUCTION & APPRAISAL / EJ’S AUCTION & CONSIGNMENT
July 2013 – April 2014
•	 Inventory/Catalog Specialist – responsible for daily catalog
maintenance, distribution of inventory, maintaining records,
and database entry.
•	 Maintain integrity of physical inventories and documentation,
ensure timely and accurate reconciliation and reporting of all
inventory transactions.
•	 Receive and verify accuracy of incoming and outgoing items
•	 Assist in tracking and management of all inventory items, and
maintain inventory security of all items.
•	 Photograph and catalog all inventory items.
Contact
T: 602-334-5320
lauri@laurisvendsenphotography.com	
www.laurisvendsenphotography.com
10408 W Willowcreek Circle
Sun City, AZ 85373
About
20+ Years Administrative/Exec-
utive Assistant/Office Manager
Experience
15+ Year Professional Photogra-
phy Experience
Extensive Experience in Microsoft
Office Suites - O365 (Word, Excel,
PowerPoint, etc.)
Office Administration Specialist – Customer Service
Expert - Team Lead/Supervisor - Problem Solver
Lauri
Svendsen
•	 Provide customer service on auction floor.
•	 Photograph special events for J Levine Auction & Appraisal, EJ's
Auction and Consignment, and Gallery J2.
GRADS PHOTOGRAPHY STUDIO – Lead Photographer
Feb 2012 – Mar 2013
•	 Collect and inventory all equipment for the day’s photo shoot.
Travel to shoot location, assemble sets and prepare equipment.
Photograph class and individual student portraits. Run end of
day photo session back-up. Photograph candid sports shots
for school yearbooks as well as senior portraits, graduation
candids, family portraits, and sports teams.
•	 Lead teams of up to 20 people during the shoot, ensure
all equipment functioning properly and ensure quality of
work. Provide training for new employees and supervise
photographers on location. Act as Liaison between client and
team and office staff.
SOUTHWEST PORTRAIT STUDIO - Photographer
2012 (Seasonal)
CHRISTIAN FAMILY CARE AGENCY
2007 – 2011
•	 Legal Assistant, Program Assistant for Pregnancy and Adoption,
Confidential Intermediary.
•	 Prepare all legal petitions and pleadings for casework staff
and interface with attorneys throughout the process to assure
conformity of documents to applicable state laws.
•	 Maintain a working knowledge of rules and regulations
surrounding adoption subsidy, and process applications for
subsidy prior to the final adoption hearings to assure the needs
of the child and family are met.
•	 Maintain the court calendar and enter court dates for hearings,
severances, and other important events.
•	 Open and close cases in client databases, and generate
quarterly program reports.
•	 Process paperwork from completed home study packets
(reference letters, fingerprint cards, CPSCR forms).
•	 Upon certification, register waiting adoptive families with the
Central Adoption Registry, as appropriate.
DPHOTO - Photographer
2009 - 2011
SCHINDLER ELEVATOR CORPORATION
2002 - 2007
•	 Region Administration Specialist, Office Manager
•	 Inventory, equipment maintenance, mail distribution,
correspondence, customer service, shipping and receiving,
warehousing, 24/7 Service Superintendent / Supervisor
•	 Coordinate the onboarding process for new employees
•	 Accounts payable, accounts receivable, billing, field payroll,
reports, certified payroll, purchasing
•	 OSHA accident reporting, loss prevention accident
reporting, records retention, ISO 9000 audit official, contract
administration, insurance certificates, fleet administration, field
coordinator, configure communications – cell phones, pagers,
2-way radios
Contact
T: 602-334-5320
lauri@laurisvendsenphotography.com	
www.laurisvendsenphotography.com
10408 W Willowcreek Circle
Sun City, AZ 85373
About
20+ Years Administrative/Exec-
utive Assistant/Office Manager
Experience
15+ Year Professional Photogra-
phy Experience
Extensive Experience in Microsoft
Office Suites -O365 (Word, Excel,
PowerPoint, etc.)
Lauri
Svendsen
Skills
SOFTWARE EXPERIENCE / CERTIFICATIONS
•	 ISO 9000 Audit Certified, Nikon cameras, Canon cameras,
various lighting equipment including but not limited to Ultra
White Lightning, Alien Bees, etc., with and without grids, gels,
various softboxes, etc.
•	 Windows - SAP, Microsoft Office Suite 2003 – O365 (Word,
Outlook, Publisher, Excel), MailRx, Argus GUI, OneView, xRx
Portal, RX Claim Citrix, ICD-9 Codes, ICD-10 Codes, Adobe
Photoshop CS4/CS5/CS6/CC, Adobe Lightroom 3/4/5/CC,
Adobe CC, Microsoft Windows 2000 – Windows 10, TOPS,
Abacus, PClawJr, AS400, Manac, Quickbooks Pro, Frontline,
ClaimTrack; Magic Bullet PhotoLooks Filters for Photoshop,
Nik Software Filters for Photoshop, Tiffen Dfx v3 Filters for
Photoshop, Topaz Labs Filters for Photoshop
•	 Mac – OS X Lion/Mountain Lion, MS Office 2011, Adobe
Lightroom 3/4/5, Adobe Photoshop CS5/CS6/CC, Cash Receipts
Application via iPad/iPhone, Magic Bullet PhotoLooks Filters
for Photoshop, Nik Software Filters for Photoshop, Tiffen Dfx v3
Filters for Photoshop, Topaz Labs Filters for Photoshop
•	 Desktop Publishing, Event Coordination, Legal Familiarity,
Scheduling, Supervising, Travel Arrangements, Typing from
Dictation, Coordinating Video and Audio Conference Calls,
Vendor Coordination, Office Management, Training and
Development
•	 Strong Oral and Written Communication, Analytical Thinking,
Flexibility, Dependability, Organizational Skills, Problem
Solving/Crital Thinking, Attention to Detail, Accuracy and
Efficiency, Multi-Tasking, Prioritization, Time Management,
Interpersonal Skills, Self Motivation, Proactive Approach
Contact
T: 602-334-5320
lauri@laurisvendsenphotography.com	
www.laurisvendsenphotography.com
10408 W Willowcreek Circle
Sun City, AZ 85373
About
20+ Years Administrative/Exec-
utive Assistant/Office Manager
Experience
15+ Year Professional Photogra-
phy Experience
Extensive Experience in Microsoft
Office Suites - O365 (Word, Excel,
PowerPoint, etc.)

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2017 Resume

  • 1. Lauri Svendsen Experience CIGNA SPECIALTY PHARMACY - Customer Service Sr. Rep Dec. 2014 – Present • Professional interaction with customers and business partners, both internal and external. • Capacity to retain and utilize information, facts, policies, procedures, resources and codes to ensure accurate and efficient responses. • Ability to meet or exceed established goals for Inbound Call Monitoring Audits, as well as Customer Surveys. • Compliance with HIPAA regulations and CIGNA guidelines. • Accuracy in relaying information concerning benefits according to specified benefit plan design, and accurately document content of the call. • Ability to meet or exceed goals associated with Average Handle Time, Schedule Adherence, and Quality, while using efficient and appropriate work practices. • Ability to service customers across all call platforms, as required by business need. • Participation in team and general Call Service meetings to support organizational goals. LAURI SVENDSEN PHOTOGRAPHY – Owner/Photographer 2006 - Present • Photograph entertainment industry events/concerts for various magazines and websites listed below). • Current photography also includes senior portraits, bridal showers, weddings, family portraits, band promos and CD covers, youth sports, corporate events and private parties, and engagement sessions. All on location photography utilizes a full portable mobile studio, which includes White Lighting Ultra 1800 Lights, Canon EOS 7D, EOS Canon 6D, ProMaster FL1 Pro Digital Flash for Canon, various styles and sizes of backdrops and props. • Handle promotion and marketing of Lauri Svendsen Photography via print, digital and social medias. Photos have been published and/or used by KNAC.COM, Unrated Magazine, Honky Tonk Magazine, Arizona Republic/azcentral.com, Geoff Tate/Three Rivers Winery’s Insania Wine 2010, various international music publications and websites and automotive vehicle wraps. J LEVINE AUCTION & APPRAISAL / EJ’S AUCTION & CONSIGNMENT July 2013 – April 2014 • Inventory/Catalog Specialist – responsible for daily catalog maintenance, distribution of inventory, maintaining records, and database entry. • Maintain integrity of physical inventories and documentation, ensure timely and accurate reconciliation and reporting of all inventory transactions. • Receive and verify accuracy of incoming and outgoing items • Assist in tracking and management of all inventory items, and maintain inventory security of all items. • Photograph and catalog all inventory items. Contact T: 602-334-5320 lauri@laurisvendsenphotography.com www.laurisvendsenphotography.com 10408 W Willowcreek Circle Sun City, AZ 85373 About 20+ Years Administrative/Exec- utive Assistant/Office Manager Experience 15+ Year Professional Photogra- phy Experience Extensive Experience in Microsoft Office Suites - O365 (Word, Excel, PowerPoint, etc.) Office Administration Specialist – Customer Service Expert - Team Lead/Supervisor - Problem Solver
  • 2. Lauri Svendsen • Provide customer service on auction floor. • Photograph special events for J Levine Auction & Appraisal, EJ's Auction and Consignment, and Gallery J2. GRADS PHOTOGRAPHY STUDIO – Lead Photographer Feb 2012 – Mar 2013 • Collect and inventory all equipment for the day’s photo shoot. Travel to shoot location, assemble sets and prepare equipment. Photograph class and individual student portraits. Run end of day photo session back-up. Photograph candid sports shots for school yearbooks as well as senior portraits, graduation candids, family portraits, and sports teams. • Lead teams of up to 20 people during the shoot, ensure all equipment functioning properly and ensure quality of work. Provide training for new employees and supervise photographers on location. Act as Liaison between client and team and office staff. SOUTHWEST PORTRAIT STUDIO - Photographer 2012 (Seasonal) CHRISTIAN FAMILY CARE AGENCY 2007 – 2011 • Legal Assistant, Program Assistant for Pregnancy and Adoption, Confidential Intermediary. • Prepare all legal petitions and pleadings for casework staff and interface with attorneys throughout the process to assure conformity of documents to applicable state laws. • Maintain a working knowledge of rules and regulations surrounding adoption subsidy, and process applications for subsidy prior to the final adoption hearings to assure the needs of the child and family are met. • Maintain the court calendar and enter court dates for hearings, severances, and other important events. • Open and close cases in client databases, and generate quarterly program reports. • Process paperwork from completed home study packets (reference letters, fingerprint cards, CPSCR forms). • Upon certification, register waiting adoptive families with the Central Adoption Registry, as appropriate. DPHOTO - Photographer 2009 - 2011 SCHINDLER ELEVATOR CORPORATION 2002 - 2007 • Region Administration Specialist, Office Manager • Inventory, equipment maintenance, mail distribution, correspondence, customer service, shipping and receiving, warehousing, 24/7 Service Superintendent / Supervisor • Coordinate the onboarding process for new employees • Accounts payable, accounts receivable, billing, field payroll, reports, certified payroll, purchasing • OSHA accident reporting, loss prevention accident reporting, records retention, ISO 9000 audit official, contract administration, insurance certificates, fleet administration, field coordinator, configure communications – cell phones, pagers, 2-way radios Contact T: 602-334-5320 lauri@laurisvendsenphotography.com www.laurisvendsenphotography.com 10408 W Willowcreek Circle Sun City, AZ 85373 About 20+ Years Administrative/Exec- utive Assistant/Office Manager Experience 15+ Year Professional Photogra- phy Experience Extensive Experience in Microsoft Office Suites -O365 (Word, Excel, PowerPoint, etc.)
  • 3. Lauri Svendsen Skills SOFTWARE EXPERIENCE / CERTIFICATIONS • ISO 9000 Audit Certified, Nikon cameras, Canon cameras, various lighting equipment including but not limited to Ultra White Lightning, Alien Bees, etc., with and without grids, gels, various softboxes, etc. • Windows - SAP, Microsoft Office Suite 2003 – O365 (Word, Outlook, Publisher, Excel), MailRx, Argus GUI, OneView, xRx Portal, RX Claim Citrix, ICD-9 Codes, ICD-10 Codes, Adobe Photoshop CS4/CS5/CS6/CC, Adobe Lightroom 3/4/5/CC, Adobe CC, Microsoft Windows 2000 – Windows 10, TOPS, Abacus, PClawJr, AS400, Manac, Quickbooks Pro, Frontline, ClaimTrack; Magic Bullet PhotoLooks Filters for Photoshop, Nik Software Filters for Photoshop, Tiffen Dfx v3 Filters for Photoshop, Topaz Labs Filters for Photoshop • Mac – OS X Lion/Mountain Lion, MS Office 2011, Adobe Lightroom 3/4/5, Adobe Photoshop CS5/CS6/CC, Cash Receipts Application via iPad/iPhone, Magic Bullet PhotoLooks Filters for Photoshop, Nik Software Filters for Photoshop, Tiffen Dfx v3 Filters for Photoshop, Topaz Labs Filters for Photoshop • Desktop Publishing, Event Coordination, Legal Familiarity, Scheduling, Supervising, Travel Arrangements, Typing from Dictation, Coordinating Video and Audio Conference Calls, Vendor Coordination, Office Management, Training and Development • Strong Oral and Written Communication, Analytical Thinking, Flexibility, Dependability, Organizational Skills, Problem Solving/Crital Thinking, Attention to Detail, Accuracy and Efficiency, Multi-Tasking, Prioritization, Time Management, Interpersonal Skills, Self Motivation, Proactive Approach Contact T: 602-334-5320 lauri@laurisvendsenphotography.com www.laurisvendsenphotography.com 10408 W Willowcreek Circle Sun City, AZ 85373 About 20+ Years Administrative/Exec- utive Assistant/Office Manager Experience 15+ Year Professional Photogra- phy Experience Extensive Experience in Microsoft Office Suites - O365 (Word, Excel, PowerPoint, etc.)