1. Samantha M. Crum
410 Oakwood Ave. #26
Hot Springs, AR 71913
(501) 838-4615 (home)
crum320@gmail.com
Objective
Seeking an administrative assistant position where my computer knowledge, communication skills,
and attention to detail will make a positive contribution to the operation of a professional office.
Summary of Qualifications
• Over 15 years’ experience in office administration and customer service
• Excellent word processing skills
Proficient in MS Word, Excel, Access,PowerPoint, Microsoft Office 10, including Outlook &
Quickbooks
• Office skills include: 10- key (by touch) type 70 wpm, multi-phone line
• Quick learner- able to grasp instruction accurately and complete tasks as requested
• Works well with peers on and off team projects
• Accounting Data Entry Skills, General Math Skills, Knowledge of Financial Software
Education
Associate ofApplied Science Degree - Office Administration – Graduation Date - May, 2013
National Park Community College, Hot Springs, AR 71901
Performed various job duties through the college’s Work Study program
Completed 135 hours during an Internship at the Hot Springs Housing Authority – May 16 through
July 7, 2011
Certified,CPI Training (Non-violent Crisis Prevention Intervention) Casey Bright, Executive
Director Quapaw House,November 2, 2011
Certified,R.A.D.D. Training (Regional Alcohol Drug Detoxification) Suzi Dennis, RN-LPN
November 10, 2011
Certificate, Computer Office Specialist – Computer Information Systems- November, 1996
United Education Institute- Los Angeles, CA 90002
Career Readiness Certificate- National Park Community College, June 14, 2011
Employment
Superior Senior Care - Hot Springs, Ar - Accounts Receivable 12/2013 – Present
•Posting customer payments by recording cash, checks,and credit card transactions.
•Posted revenues by verifying and entering transactions form lock box and local bank deposits.
•Responsible for setting up new accounts; Private Pay and Medicaid clients
•Posted MediCaid payments from the State.
•Verified validity of account discrepancies by obtaining and investigating information from sales,
trade promotions, customer service departments, and from customers;
•Resolved valid or authorized deductions by entering adjusting entries.
•Resolved invalid or unauthorized deductions by following pending deductions procedures.
•Resolved collections by examining customer payment plans, payment history, credit line;
coordinating contact with collections department.
•Responsible for formatting and distributing MediCaid payment reports (MARS) to over 16 offices in
Arkansas

2. Accent Marketing – Hot Springs,AR Service Engagement Specialist 10/2012 - 11/2013
Employee of the month (September)
Assisted in in and outbound calls to assist customer with technical issues, network issues, or any
billing issues
Assisted in several labs as a lab SME for numerous new hire trainees
Assisted with floor support for engagement specialist, call containments and issue resolve
Maintain 96.4% with stats since my employment began
No occurencees,(attendance issues)
Quapaw House – Hot Springs, AR Client Service Technician 10/2011 - 6//2012
• Distributing and keeping accurate medication count of all doctor prescribed medications
• Logging activities of the clients and ensuring the safety of the facility
• Maintaining records of clients interactions with their children for court purposes
• Conducting positive choice groups
• Processing client intake forms and enforcing program rules
Magic Springs and Crystal Falls - Hot Springs, AR 5/2010 – 9/2011
Human Resources Clerk/ SLTS – Seasonal Labor Tracking Systems
• Responsible for clocking in and out all seasonallabor through a computer/time slip based clock-
in system
• Answered telephone calls from various departments and re-routed calls to their appropriate
extensions
• New team member processing (made ID badges, nametags, uniform sales, orientation for new
employees
• Maintained accurate records of team member who called in
• Conducted audits of all minor team members to prevent labor law violations
Hot Springs Housing Authority – Hot Springs, AR 5/2011 –8/2011
Administrative Assistant- Maintenance Department
• Maintained unit status reports
• Maintained monthly inventory inspections
• Processed work orders for new move-ins
• Maintained accurate records of materials used
• Received telephone calls for work orders processed
National Park Community College (Arkansas Career Pathways grant) Hot Springs, AR
10/2010 - 1/ 2011
Grant program student worker
• Served as a receptionist for office waiting area
• Assisted students in computer lab
• Scheduled appointments for professional staff
• General filing for professional staff
• Documented contacts/services in student file folders
Goody’s Department Store – Hot Springs,AR
Customer service Representative
2/2005- 4/2009
• Conducted inventory control duties
• Stocked the shelves
• Operated cash register (P.O.S)
• Handled customer complaints

3. Samantha M. Crum
740 Spring Street #22
Hot Springs, AR 71901
(501) 838-4615 (home)
crum320@gmail.com
REFERENCES
Mr. Qunicy Hurst, V.P. Marketing
Superior Senior Care
835 Central Avenue Ste. 201
Hot Springs, AR 71913
(501) 32-11743
Ms. Amanda Vaughn, Program Manager
Accent Marketing
1601 Albert Pike Blvd
Hot Springs, AR 71901
(501) 545-7668
Mr. Allen Dodd- Maintenance Director
Administrative Building
Hot Springs Housing Authority
1004 Illinois Street
Hot Springs, AR 71901
(501) 623-9699
Mrs. Kathy Muse,Director
Arkansas Career Pathways
National Park Community College
101 College Dr.
Hot Springs, AR 71913
(501) 760-4384