Annastasia R. Smith has over 5 years of experience in customer service, administrative support, and human resources. She holds a Master's Degree in Business Administration with a concentration in Human Resources from Bethel University. Currently she works as a Processor III/Team Lead at First Horizon National Bank where she ensures loan documentation is complete, meets productivity goals, and resolves issues. She is skilled at learning new concepts quickly and communicating effectively.

1. Annastasia R. Smith
(731)-514-2413
arsmith1201@gmail.com
Summary ● More than 5 years’ experience in customer service and support with recognized
strengths in account maintenance, problem-solving and conflict resolution, data
entry/processing, and administrative support.
● Possess solid computer skills with a working knowledge using Microsoft Excel,
Outlook and Word, ALS (banking system), SharePoint, CBESS, ARX
(archiving/imaging system), and Computron (Accounts Payable System).
● Skilled at learning new concepts quickly, working well under pressure, and
communicating ideas clearly and effectively.
● A team player
● Seeking employment within human resources field with a growing organization
Education Masters Degree in Business Administration
Bethel University, Mckenzie, TN
Concentration in Human Resource Management
2016
B.A. Degree in Psychology
University of Memphis, Memphis, TN
Graduated cum laude
2013
High School Diploma
Greenfield High School, Greenfield, TN
2007
Career History & Accomplishments
Processor III/Team Lead, First Horizon National, Loan Operations
● Ensure all required documentation has been received prior to
distributing loan disbursements and process loan files appropriately
● Meet productivity goals within established time frame
● Quickly and efficiently resolve any issues or discrepancies with
participating banks and/or agents
● Maintain quality control/satisfaction records, constantly seeking new
ways to improve customer services
● Knowledge of procedures of the ALS system to properly process
participation loans, both sold and purchased
● Document prep, scanning, and indexing
● Reconciliation of accounts
● Post tickets to general ledgers via Etransaction online transaction
journal
● Reporting of daily SPW numbers
● Daily reports
● Supervisory of processors
● Escalation of issues, suggestions, and ideas to manager
● Attendance of meetings regarding various operational functions
Processor II, First Horizon National, Loan Operations
● Ensure all required documentation has been received prior to
2015-
present
2013-
2015

2. distributing loan disbursements and process loan files appropriately
● Meet productivity goals within established time frame
● Quickly and efficiently resolve any issues or discrepancies with
internal and external customers
● Maintain quality control/satisfaction records, constantly seeking
new ways to improve customer services
● Knowledge of procedures of the ALS system to properly process
participation loans, both sold and purchased
● Document prep, scanning, and indexing
● Reconciliation of accounts
● Post tickets to general ledgers via Etransaction online transaction
journal
Processor I, First Horizon National
● Receive , review, and process invoices from vendors
● Contact internal/external departments to resolve payment issues
● Approve payments for vendor invoices, payments, and employee
reimbursements
● Respond to vendor inquiries
● Document prep, scan, and indexing to Computron System for
processing
● Research vendors
2011-
2013
Volunteer Services Representative, A.L.S.A.C./ST.JUDE
● Inbound/outbound cold calls to individuals to recruit participation for
fundraising events for St. Jude Children’s Research Hospital
● Data entry
● Record Confidential information
● Handle multi-line telephone
● Marketing and sales of St. Jude brand
Secretary/Administrative Assistant to Program Director, Boys & Girls
Club of Greater Memphis (John Dustin Buckman location)
● Handled administrative functions for the Director and Program
Director
● Filing and records management
● Process membership application
● Cash handling
● Assisted in preparing membership contracts and promotions for club
members and parents
● Established reports to track membership attendance
2011-
2011
2008-
2010