1. Lauren Poirier
57 Vernon Street
Woburn, MA 01801
781-640-7678
Lauren.Poirier24@yahoo.com
OBJECTIVE: Responsible and mature adult seeking a full-time position.
RELEVANT SKILLS:
• Proficient computer skills
• Excellent communication and interpersonal skills
• Able to work independently and as part of a team
• Quickly learns new technology
• Works well with a diverse population
• Customer Service representative
WORK EXPERIENCE:
DRG Billing Solutions Waltham, MA
Account Manager/Insurance Specialist
 Maintain established communication with clients 2015-Current
 Process Insurance claims through Masshealth provider system
 Make phone calls to multiple insurances with any issues
 Credentialing for clients
 Multitasking and prioritizing work flow in a timely manner
 Maintaining multiple client accounts by making sure they’re accurate and up to
date
 Work multiple software programs the cliental uses
 Process EDI batches
 Put together spreadsheets showing clients their revenue/deposits every week
Lahey Hospital & Medical Center Burlington, MA
Registration & Scheduling 2015-2016
• Answer phone calls accordingly
• Extremely efficient computer skills
• Check in patients for their appointments with various departments
• Make phone calls to patients to coordinate appointments for specific departments
• Efficiently register patients in Epic

2. • Input and confirm insurance information
• Maintain courteous and effective interactions with colleagues and patients
• Multitasking in a timely manner
• Maintain strict adherence to the Lahey Health Confidentiality policy
Colonial Nissan of Medford Medford, MA
Service Advisor 2014-2015
• Answer phone calls accordingly
• Excellent computer skills
• Prepare paper work for technicians
• Communicate with customers in a professional manner
• Make phone calls to outside companies for claims
Hyatt House Boston/Burlington Burlington, MA
Front Desk Agent/Sales Coordinator
2012-2014
• Answer phone calls and direct them to the correct department
• Process a plethora amount of paperwork
• Make sure proper billing is in order/correct format
• Accounting duties
• Handling and assisting with sales inquiries
• Daily organizing and keeping everything clean
• Handle deliveries on a daily basis
• Providing assistance with any problems and following through with the correct
department that the issue pertains to
• Provide excellent customer support
• Multitasking in a timely manner
• Prioritizing tasks accordingly
• Create proper documents using Microsoft Word and Excel
EDUCATION:
Name of School Woburn, Massachusetts
Class of 2011 / 3.4 GPA
AVAILABILITY:
Monday-Friday Open – Close
Saturday/Sunday Open – Close

3. Lauren Poirier
57 Vernon Street
Woburn, MA 01801
Phone: 781-640-7678
Email: Lauren.poirier24@yahoo.com
References
Nick Bell
Director of Sales
2 Van De Graaff Drive
Burlington, Ma 01803
781-270-0800 ext 510
Lisa Gallagher
Supervisor
DRG Billing Solutions
375 Totten Pond Road Suite 100
Waltham, Ma 02451
617-957-7276
Dan Lynch
Maintenance Manager
Hyatt House
2 Van De Graff Drive
Burlington, MA 01803
781-270-0800