Customer Service Representative with over 10 years of experience of telephone and face to face sales, Problem Solving, Data entry (Alpha/Numeric), Scheduling and Administrative. Possesses diploma/college credits and knowledge of medical terminology.

1. Starla Fuqua
(323) 331 0551 starlafuqua36@hotmail.com
Objective
Customer Service Representative with over 10 years of experience of telephone and face to face
sales, Problem Solving, Data entry (Alpha/Numeric), Scheduling and Administrative. Possesses
diploma/college credits and knowledge of medical terminology.
Professional Profile
• Motivated and self-driven professional with over 10 years of sales, customer service
success; winner of several awards.
• 6+ years of experience as a college admission representative.
• Genuinely enjoy helping people through consultative sales.
• Known for ability to Build productive relationships and educate customers, resulting in
customer satisfaction, retention, and increased sales.
• Advanced knowledge working with Medical Terminology/ billing/ ICD-9 Coding
Education
Business Management – Associate of Arts (In Progress)
Coastline Community College, Fountain Valley CA
Medical Assistant – Certificate (July 2002)
Casa Loma College, Hawthorne CA
High School – Diploma (June 1996)
Hamilton High School, Los Angeles CA
Employment History
Online/Campus Sr. Admission Representative 10/09 – 06/16
ICDC College, Huntington Park, Ca.
• Maintained a reputation for constantly meeting or exceeding recruiting goals.
• Maintained a high level of production activity, conversion rates and start rates.
• Inform and assist prospective students and their parents about academic programs and
admissions requirements.
• Managed a team of 7 Admissions Representatives while developing & implementing
staff trainings.
• Heavy outbound phone prospecting to company-provided and self-generated leads.
• Assisted admissions director in putting together large events at high schools/Job fairs.
• Scheduled on-campus and off-campus visits and tours.
Human Resource Assistant 07/07 – 09/09
Teledyne Relays, Hawthorne, Ca.
• Assist employees with routine personal related questions as the first point of contact for
employee related issues.
• Typed memos, surveys, payment vouchers, position codes, and other materials.
• Entered personnel changes into payroll computer system.
• Perform office services such as filing of documents, duplication, stocking of supplies.
• Prepared new employee files/packages’
• Assisted HR Manager with recruitment process.
• Scheduled job interviews and assisting in interview process
UCLA Medical Center 10/02 – 06/07
Administration, Los Angeles, Ca.
• Handled the tasks of scheduling, staffing, record-keeping, accounting and maintenance
of necessary supply levels.
• Managed activities related with patients operations, financial operations and solved
personnel issues.
• Operated busy switchboard and fielded calls from diverse clients.
• Handled the tasks of maintaining financial records and ensured timely clearance of
debit/credit activities.

2. • Made and confirm appointments with patients and also admitted patients
• Routinely used office equipment including:
-MS Office Suite
-Ten-key calculator by touch
-typing 50 WPM accurately