1. Fe Manigbas Dimaano
CAREER OBJECTIVE
To be part of a group that can effectively utilize and maximize my knowledge,
competencies and skills in business/document processing and to progress in the field of
quality auditing.
Hardworking and eager to learn, accepts directions easily and willing to invest time and
effort to complete a task.
SUMMARY OF QUALIFICATIONS
Has basic knowledge in MS Word, Excel, Database, PowerPoint, and Internet applications;
able to learn new programs. Knowledgeable in applications like MSP, Lenderlive, I-vault,
Agent Desktop and LPSD. Keen to details. Able to perform POC tasks effectively and
efficiently.
PROFESSIONAL EXPERIENCE
Business Analyst - MB PHL Ops BA I
JP Morgan Chase & Co. | October 2013 – Present
Line of Business:
Consumer & Community Banking
Mortgage Banking
Mortgage Production and Servicing
Loan Servicing & Default
Mortgage Banking Support
Philippine Global SVC CTR
• Partner with Site Operations
• Report, monitor, track and analyze Site Operations performance
• Evaluates and analyzes historical trends to make strategic and tactical operations
plans related to staffing needs
• Partner with leadership team to provide continuous improvement of department
process, procedures and functions
• Monitors real-time Site Operations performance statistics, adding and adjusting
schedules to secure staffing requirements and tracking
• Lead and participate in workforce management meetings as needed.
• Identify and research service level risks based on dynamic forecasts for problem
resolution and management notification
• Analyze interval forecasted loan volume to create optimal schedules to meet
interval staffing level objectives and make staffing adjustments
• Develop and maintain schedules for all events (adjustment, training, meetings,
etc.)
• Provide assistance and direction to Information Specialist
• Create proper contingency plans to ensure that staffing remains as constant as
possible in the event of an emergency.
• Answer phone calls and emails from contact center managers and business
partners and adjust schedules as needed
PERSONAL INFORMATION
Email: fe.dimaano28@gmail.com
Mobile: 0916-214-6158
Address: 133 Forsythia St. Blk. 6 Lot 17
L.E. Village II Villa Silangan Calamba City
Date of Birth: April 28, 1984
EDUCATIONAL BACKGROUND
Colegio de San Juan de Letran - Calamba
B.S. Information Technology Major in
Computer Science
Laguna College of Business and Arts
(LCBA)
General Education

2. Intake Operation – Internal Auditors (Internal Review Team)
JP Morgan Chase & Co. | May 2012 – October 2013
• Responsible for auditing the process flow of Intake.
• Ensures that all are met in accordance with Intake procedures
• Performs data entry on applicable line of business applications and analyze
documents for accuracy, review systematic updates and generate reviews within
service level expectations.
Operations Senior Specialist – Intake Operations (Default – Mortgage Banking)
JP Morgan Chase & Co. | March 2010 – May 2012
• Responsible for reviewing accounts that are going to foreclosure.
• Research for documents, account information, customer's mortgage history.
• Send emails and follow up/escalate issues when necessary
• Responsible for workbasket distribution and end of day reporting across 4 teams
• Responsible for reviewing accounts that are in default and imminent default
Executive Office / Escalation Res
JP Morgan Chase & Co. | May 2011 – March 2012
• The Executive Office (EO) analyst determines the modification file’s destination
daily after receiving a borrower’s complaint. The process begins when the Logging
team receives the borrower’s complaint and logs the complaint into the WebER
database. Then the EO analyst receives the complaint via the WebER database.
Finally, the EO analyst keeps and works the complaint or reassigns the complaint to
the appropriate Relationship manager (RM) after determining if the complaint is a
Mod Research, a Confirmed Decision, or a New Application.
SPECIAL PROJECTS:
Imminent Default Modification (Opening)
Internal Review
Executive Office Complaint
EMC
Internal Audit for Intake Operations Team
BA Apprenticeship Program (September 01, 2013 to September 30, 2013)
EXTERNAL
Amdatex Las Piñas Services, Inc.
(March 2009 - Apr 2010)
• Imaging Group - Responsible for uploading legal documents depending on the
specification that the customer is requesting.
• Order Entry Group - Responsible for executing services that a certain customer is
requesting and requiring in a short period of time.
FE MANIGBAS DIMAANO
CHARACTER REFERENCES
Bryan Malimban
JPMorgan Chase & Co.
Business Analyst II
(+63) 933-393-2303
(+63) 977-775-9191
Francis Anthony Tajan
JPMorgan Chase & Co.
Business Analyst I
(+63) 939-910-7097
Christian Anthony Puente
JPMorgan Chase & Co.
Business Manager I
(+63) 928-467-2065