1. FOZIAH M. ALAWI
669 NW 46th Avenue · Deerfield Beach, FL 33442
falawi@comcast.net · (716) 510-5225
QUALIFICATIONS:
An enthusiastic,confident,andprofessionalbusiness graduate focusedon completingprojects to the highest ofquality.
Internationalleadership with a vision to brings creativity andquality to allbusiness projects andopportunities.
ACQUIRED SKILLS
Leadership
• Active alumnimember of the International Institute ofBuffalo,NY
• Federal–Certified Language Specialist
Communication
• Ability to communicate accurately with externalcustomers
• Communicate operationalconcerns with employees
• Successfulteamworkin creating newprojects andmaintaining existing work
Computer Skills
• Experienced in Microsoft Office,Oracle,ES9000, AS400, Visio 5, Fort Dox and Ami Pro
• Internet,Lotus,andWordPerfect
• Fluent efficient typist by preparing contracts andlegaldocuments
• Data Capture changesanalyzed andreviewed with employees
Professional Experience
• UPS – OperationalManagementSupervisor,InternationalSupervisor,Origin Data Capture Supervisor, Pricing
Administrative Assistant,ScanningRoomAssistant
• James P. Davis Law Firm – Senior Legal Administrative Assistant
• FederalInterpreter- Federal court independent contractor
• District Interpreter– District court independent contractor
Adjudication Assistant-to-Adjudication Representative Trainee May 2013-present
Under direct supervision of a licensed pharmacy professional (i.e. RPH, Pharm.D, RPhT), assist with
timely and accurately reporting of receivables in accordance with company policies, practices and
procedures. Capable of multi-tasking with interruptions, assist with resolving some pharmacy claim
rejections issues, and knowledgeable on how to track information as needed to create and manage
pharmacy prior authorizations.
MAJOR DUTIES AND RESPONSIBILITIES:
• Prepare profiles for pharmacy claim adjudication
• Manage faxes, handle inbound and outbound phone calls and directs call and/or answers
questions
• Efficiently, timely and accurately accept and updates patient information (i.e. demographics,
insurances)
• Identifies and flags DPS or Pharmacy personnel as needed
• Researches unidentifiable payments
• Capable of calling payer/ PBM to obtain information
• Work collaboratively with manager and other staff to identify trends and solutions to improve
efficiency and accuracy
• Identifies and follows appropriate protocol to correct payments and billing discrepancies
• Assist department with locating necessary documents
• Performs additional duties as assigned
EDUCATION
Bachelor of Science May 1996
Buffalo State College,Buffalo,NY
MinorConcentrations: InternationalBusiness

2. CertifiedLanguage Specialist at the InternationalInstitute Buffalo,NY July2002
EXPERIENCE
Operational Management Supervisor August 2008 - Present
UPS – Deerfield Beach, FL
• Participated in the development ofa newInternational,Domestic and CWT services where explored benefitsand
businessopportunity
• Evaluate customerneedsand establishsolutions to create lasting business partnerships
• ManagedTake Charge,BusinessCenterInternationalproduct andCoordinate Service ProviderHelpers
International Supervisor November 1990 – August2008
UPS - Buffalo,NY
• OperationalDevelopment, assessed accounting systemstructure, helped convert pricing departmentwith
PeopleSoft
• Data Organization – Classified recorded and summarized numberand financialdata forcompany records
• BusinessDevelopment /CustomerService Representative –Ability to communicate by phone and address
inquires forUPS services with internaland externalcustomergroups
Federal Interpreter July2002 – August2008
International Institute – Buffalo,NY
• Client referrals for interpreting FederalJudicialsystem
• Client referrals for interpreting District Judicialsystem