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EXPERIENCE Operational Management Supervisor August 2008 - Present UPS – Deerfield Beach, FL • Participated in the development of a new International, Domestic and CWT services where explored benefits and business opportunity • Evaluate customer needs and establish solutions to create lasting business partnerships • Managed Take Charge, Business Center International product and Coordinate Service Provider Helpers International Supervisor November 1990 – August 2008 UPS - Buffalo, NY • Operational Development, assessed accounting system structure, helped convert pricing department with PeopleSoft • Data Organization – Classified recorded and summarized number an