2. Joshua Alik Thompson
1144 Sleepy Hollow Dr. Nixa, MO 65619
417-6553753
Joshua.alik@gmail.com
Objective
Ambitious to attain obtain a position in a technical environment that involves challenges and critical
thinking objectives with room for upward career growth.
Profile • Nearly 10 years’ experience in advanced technical fields from Healthcare software to hardware IT
installation and maintenance
• Experienced with Scrum/Agile methodology within Business Analyst/Project Manager role designing
and writing requirements
• Goal-oriented and resourceful individual with strong leadership skills capable of leading multiple teams
and achieving deadlines on time and within scope
• Organized, highly motivated, and detail-directed problem solver. Solution oriented
• Proven ability to work in unison with staff, volunteers, directors, as well as directly with clients
Education * Graduated from Republic High School
* Have proven self-taught and/or on the job experience in IT, Healthcare software, intermediate SQL and Asterisk
(VoIP telephony) programming languages, advanced networking knowledge troubleshooting and maintaining
VPNs, firewalls, codecs/compression, web cluster environments, virtual machines, and various client/server
installations. Home theater, satellite internet, VoIP phone system, and security systems installation
* Automotive degree and ASE Certification from Ozark Technical College(achieved while attending high school)
Relevant Experience & Accomplishments
Program Coordination
• Oversaw design, development, release schedules, and client interactions on multiple projects at once for
a web based SaaS vendor.
• Aided in establishing an Information Technology Outsourcing company, including picking store front
and marketing plan
• Skilled in building vast computer/phone networks that serve as a company’s technical backbone
• Experienced in building and maintaining client relations and references
Management/Supervision
• Able to execute large scale projects without supervision, timely, and within scope
• Trained, supervised, and evaluated staff from numerous viewpoints.
• Successfully refined and implemented new procedures to improve efficiency.
• Strong direction and eager to take ownership
Employment
Business Analyst , HEALTHCAREfirst, Springfield, MO
• Provided requirements for multiple teams of developers within the
agile/scrum methodology with an intimate technical knowledge of
software functionality
• Co-ordinated internal and external stakeholder meetings on
requirements and designs in order to incorporate feedback
• Designed and managed projects with scope ranging from providing
automated solutions for satisfying Medicare requirements to
innovation projects such as Android mobile point-of-care
applications
• Applied SQL statements and store procedures for data fixes to
correct client issues and custom queries to help mold designs
Customer Retention Specialist , Convergys, St. Louis, MO
• Outsourced by large mobile phone providers to prevent disgruntled
customers from cancelling service.
Sept. 2011-Dec. 2016
August 2009-March 2010

3. Honors & Awards
in out department.
• Coached disgruntled customers into logical solutions to problems
while maintaining their business and loyalty.
Sales Representative , Computer Renaissance, Springfield, MO
• Showed excellence in gaining residential customers as well as long-
term business contracts.
• Displayed business awareness by ensuring sound profit margins on
all sales.
• Showed diversity by picking up technician work in down time,
including on-site support.
IT Technician , Exodus Technologies, Springfield, MO
• Provide private professional aid for clients in need of IT solutions.
• Built and repaired personal computers and laptops.
• Expressed troubleshooting skills in complex network environments
• Customized and programmed VoIP phone systems for a variety of
businesses.
• Provided many business clients with custom home theatre
installation and guidance
• Worked in many adverse work environments
Store Manager, McAlister’s Deli, Nixa / Jefferson City, MO
• Oversaw daily restaurant operations and employees as manager
• Directed schedules, planned food orders, controlled inventory, and
maintained safety procedures.
Maintained customer relations through Chamber of Commerce and
other community events for marketing purposes.
Sales Representative, MCI, Springfield, MO
• Built company revenue by making outbound sales calls.
• Achieved a 167% of sales plan average for my entire career.
Won many awards for outstanding sales and was number one in the
nation in sales for two months.
November 2008- May 2009
February 2007-March 2008
2005-2007
2002-2004
Was hired as Tier I support technician and received 4 promotions in under 5
years while at HCF summating in Business Analyst role.
Boasted a 46% profit margin on sales accomplished at Computer Renaissance
Club MCI awards for outstanding sales (top 10% in company)
Graduated with a 4.36 cumulative GPA
ASE Automotive technician
Serve-Safe Certified
Achieved food cost and labor bonuses through restaurant operations