1. Kameela Robinson Jenkins
North Little Rock, AR 72117
501-412-9781
kameelafw3@yahoo.com
Summary of Qualifications
Excellent leadership skills and training
Collaborate easily with co-workers and work well independently.
Excellent verbal and written communication skills.
Resourceful in solving problems and maximizing resources.
Ability to work in a fast-paced, intense environment smoothly
Skilled at interacting with customers of all socioeconomic
backgrounds.
Able and willing to assist co-workers, supervisors, and clients in a
cooperative manner.
Proven ability to gain customer’s confidence and trust.
Ability to balance books and handle finances in a responsible
manner.
Strong skills in organizing workflow, ideas, materials, people.
Responsible, dependable, punctual; take pride in work
Experience in computer software; Microsoft Office XP, Microsoft
Office 2000, Microsoft Office 1997, MS Word, MS Access, MS
Excel, Internet Explorer, Outlook, Outlook Express, PowerPoint,
Adobe Photoshop, Tandem, Peachtree, Quicken, QuickBooks,
QuickBooks Pro, PeopleSoft
Education
University of Arkansas at Little Rock
Bachelors of Business Administration, Human Resource Management
GPA 3.2, AACSB Accredited
Pulaski Technical College
Associate of Applied Sciences in Business, Accounting
North Little Rock, AR, GPA 3.5
Phi Theta Kappa International Honor Society
Professional Experience
Security Specialist
Pulaski County Special School District
August 2011 – Present
Routinely patrol all areas of school district property for illegal or
questionable activity.
Assist professional staff, police, and emergency personnel in
handling emergencies or disruptive situations
Report writing
Facilitate the resolution of problems among students, parents and
school staff to prevent violence and criminal activity.
Maintains confidential reports/documents
Build and maintain rapport with parents/students
2. Tax Professional Assistant/Customer Service Specialist
H&R Block
December 2010 - April 2011
Entered client data into proprietary computer system
Ensured great customer service while assisting clients with any
questions or concerns
Scheduled appointments
Secretary/Sub-Teacher
Pulaski County Special School District
November 2010 - June 2011
Filing and data entry
Substitute teacher for grades K-12 at various PCSD schools
Office Assistant & Bookkeeper
Tax Ladies, Bookkeeping and Tax
August 2009 - November 2010
Received inbound calls from customers
Operated Peachtree Accounting Software along with QuickBooks
which consisted of entering accounts payables, accounts
receivables, and payroll
Sales Representative
ADT Security Services
September 2008 - April 2009
Cold calls to new businesses in southeastern Arkansas
Business and residential visits to design security systems
Intermediate Customer Service Representative
US Foods
July 2005 - August 2008
Receive inbound calls and place outbound calls to customers in
order to provide information about products and services, to take
orders, or to obtain details of complaints
Respond promptly to customer phone calls and/or other methods of
communication, providing superior customer service.
Keep records of customer interactions and transactions, recording
details of inquiries, complaints, and comments, as well as actions
taken
Obtain and examine all relevant information in order to assess
validity of complaints and to determine possible causes
Recommend improvements in products, shipping, service, or billing
methods and procedures in order to prevent future problems.
Obtain and examine all relevant information in order to assess
validity of complaints and to determine possible causes
