1. FAELUNSFORD
OBJECTIVE To find a position in a business environment that offers a greater challenge, personalized customer
interaction, and the opportunity to help the company advance efficiently and productively.
EDUCATION Ferris State University
2010 : BS in Business Administration
Dean’s List, Fall 2010
Southwestern Michigan College
2007-2010 : Accountancy major
Savannah College of Art and Design
2006-2007 : Fashion Photography major
SKILLS Strong communication skills with an ability to think quickly. Comfortable in fast, high-pressure environ-
ments. Ability to multi-task with great attention to detail.
Windows XP, Vista, 7 | Microsoft Office | Norton Ghost | Typing speed: 70wpm
EXPERIENCE SimplexGrinnell
Addison, IL | February 2011 - present
Regional Systems Integrity Representative - Chicago, IL; Peoria, IL; Springfield, MO
Sep 2013 - present
Evaluate customer fire alarm and sprinkler inspection reports to determine deficiency. Perform adminis-
trative tasks of logging reports in multiple databases/customer files. Draft labor and material proposals
for SimplexGrinnell service technicians. Follow up on open proposals with customers via phone/email,
and send reminder letters at appropriate intervals. Maintain approval and determine necessary course
of action, including collection of part information and scheduling of service with the customer.
Logistics Coordinator
Feb 2011 - Sep 2013
Managed electronic warehouse and technician’s trunk inventory. Helped correct potential negative or
improper balances through call and part history research. Ordered and received parts for warehouse
and technicians. Helped forecast potential fluctuations in business cycle to ensure inventory prepared-
ness. Updated service calls with return tasks and notations to maintain proper scheduling. Assisted
other branches with part sourcing.
Fifth Third Bank
New Buffalo, MI | June 2010 - November 2011
Customer Service Representative
Executed bank operations quickly and accurately. Cross-referenced customer needs with additional
services offered by the company. Balanced drawers and vault amounts. Processed night deposits. An-
swered phones and consistently provided exceptional customer service.
1498 N Oakmont Rd. • Hoffman Estates, IL 60169
Cell : 574.220.3491 | E-mail : flunsford@simplexgrinnell.com