Baldev Raj
Personal Information
Organization / Workplace
Aegis BPO Services LtdLocation
Bhopal Area, India IndiaOccupation
Senior Operations Manager at Aegis BPO Services LtdIndustry
Telecom / Mobile
About
SENIOR MANAGER PROFESSIONAL 1)- A “Performance Driven Professional” with over 14 years of demonstrated excellence in leading and developing contact centers with virtuous Customer Service, Collections, Retention, Customer Relationship Management and Team Management. 2)- Remarkable experience in managing multiple business operations with an aim to accomplish company plans & goals successfully. 3)- Experience in leading collection & verification process as well. 4)- Handled outsourced call center interactions. 5)- Familiarity to the life cycle management of prepaid/postpaid subscriber-usage & retention activity by providing promotional offers to customers and enhancing...