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EVANGELINE WILLIAM
+91-7259826822
evangeline.stalin@gmail.com
ProfessionalSummary
Around nine years of diverse experience in Information Technology with emphasis on Quality Assurance,
Research, Customer Support and Administrative duties
Involved in all phases of the Support Life Cycle, with timely delivery against aggressive deadlines.
Strong structured business system analysis skills (requirements definition and business process analysis),
Design, development and deployment. Exposure to best practices, change management, release
management.
Motivated team player and a good communicator with excellent interpersonal and organizational skills,
comfortable working with clients directly and with people at any level in the organization.
Educational Qualification:
PGDMA (MBA)
We School- Welingkar Education
B.Sc. Visual Communication
Dr M G R Educational & Research Institute
Higher secondary: C.S.I Bain School, March 2003
Secondary School: C.S.I Bain School, March 2001
Achievements
Awarded the Best Performer for the Quarter (Oct-Dec ‘06)
Graded as Research Associate of the month, January ‘07.
Versant Certified Trainer. 2011
Key Skills
Operating Systems Windows 95/98/NT/2000/XP
Languages Visual basic ,HTML
Software Adobe Illustrator, Photoshop, Corel Draw
Browsers Internet Explorer, Netscape Navigator, Google Chrome
Management Tools MS Word, MS Excel, PowerPoint, MS Project.MS
Office
Professional Experience
Working with Adobe Systems on Contract as Administrative Assistant from March ’16 till Date
• Provide high-level administrative support to five Directors and manage all essential tasks.
• Efficient calendar management, coordinating, planning & supporting day to day operational
functions.
• Sending mail and e-mails to clients and partners.
• Planning and organizing meetings, seminars, conferences and forums.
• Coordination of people involved.
• Logistics management.
• Provide comprehensive support to the executive-level staff in the Marketing, Human Resources,
Strategic & Sales Enablement and other various departments.
• Management of executive agendas.
• Interface with clients, accounts and other internal departments.
• Call screening.
• Organize & manage Overseas & Domestic travel.
• Organize visas for travel and track passport renewals.
• Settle expenses post travel.
• Employee Benefit Administration – Credit cards, Calling cards, Insurance, Food Coupons, Car
Maintenance and fuel bills
• Manage all business contacts with outlook.
• Handle claims and bill settlements.
• Filing and sorting of documents and reports.
• Maintaining a record of all correspondence from the Vice President’s desk.
• Support a team of 400 employees with administrative duties.
• Create PR for any additional equipment, third party consultant hiring
• Vendor onboarding
• Third party Consultant Onboarding
• Handle consultant onboarding and Induction
• Assign resources in AT Task and PSA
• Generate Weekly utilization reports for APAC, EMEA and NA regions
• Approve and maintain timesheets of employees
Working with Wipro Technologies on Contract as Executive assistant to the Vice President from
June ’14- Feb ‘16
Administrative & Secretarial Duties:
• Provide high-level administrative support to two Vice Presidents and manage all essential tasks.
• Efficient calendar management, coordinating, planning & supporting day to day operational
functions.
• Sending mail and e-mails to clients and partners.
• Planning and organizing meetings, seminars, conferences and forums.
• Coordination of people involved.
• Logistics management.
• Provide comprehensive support to the executive-level staff in the Marketing, Human Resources,
Strategic & Sales Enablement and other various departments.
• Management of executive agendas.
• Interface with clients, accounts and other internal departments.
• Call screening.
• Organize & manage Overseas & Domestic travel.
• Organize visas for travel and track passport renewals.
• Settle expenses post travel.
• Employee Benefit Administration – Credit cards, Calling cards, Insurance, Food Coupons, Car
Maintenance and fuel bills
• Manage all business contacts with outlook.
• Handle claims and bill settlements.
• Filing and sorting of documents and reports.
• Maintaining a record of all correspondence from the Vice President’s desk.
• Generate reports for Bi weekly reviews
Worked with Maintec Technologies Private Limited from November 2013 to March 2014
Roles and Responsibilities:
• Sending mail and e-mails to clients and partners.
• Planning and organizing meetings, seminars, conferences and forums.
• Organize & manage Overseas & Domestic travel for the CEO.
• Manage all business contacts with outlook.
• Filing and sorting of documents and reports.
• Managing the correspondence from the CEO’s desk.
• Provided training to new employees and internal employees on Soft skills, Communication,
Behavior management.
• Created workshops on topics such as Team Building and Learning Styles for staff and college
students.
• Plan the training schedule effectively
• Ensure smooth and effective functioning of the training effects
• Ensuring appropriate supplies are on site for all events.
• Managing procurement of the trainers and the release of their POs
Worked with Wipro Technologies till from October 2012 to October 2013 (Contract)
Roles and Responsibilities:
• Liaise with the Project heads to obtain the client visit calendar and client details so that proper
planning is made in arranging the venue at the Executive Briefing Center (EBC).
• Ensure that the venue is well equipped and professionally managed with zero percent down time,
hospitality and guided tour facility, which helps in building the client’s confidence level in safety
and security of data, continued and uninterrupted customer service.
• Ensure all areas meet high standards and all operations are carried out in a secure way without
any breach of security.
• Responsible for maintaining and implementing systems for the EBC operations.
• Inspect the quality of food and refreshments before it is served to the clients.
• Assist in dinner reservations, cab bookings and procurement of marketing material.
• Maintain the inventory of pantry, stationary and gift items for all EBC locations in India and order
consumables accordingly. Update reports on consumption and send it to the management on a
regular basis.
• Verify invoices and submit them to the finance team.
• Handled the EBC Scheduler email and effectively managed conference room allocation pan India
based on requests received from coordinators and in accordance to the policy.
• Keep in mind the eco-eye policy of the organization and work towards preserving the
environment.
Worked as a Senior Soft Skills Quality Control Executive in Merit from Feb ’11 till July ‘12
Roles and Responsibilities:
• Barge calls and place mock calls
• Evaluate calls and conduct feedback sessions for the Engineers on Accent, Grammar,
• Customer satisfaction and Voice modulation
• Send feedback report to the Quality lead and the production lead on a daily basis
• Conduct refresher trainings
• Maintain the EOD tracker
• Manage weekly and monthly error report.
• Mange the team in the absence of the lead
• Conduct Calibration sessions
• Analyze CSAT scores.
Worked as a Senior Communications Trainer for Sutherland Global Services Chennai from March
’09 to June’09.
Roles & Responsibilities:
• Provided training to new employees and internal/external clients on solving issues.
• Managed a process comprising of three teams and conducted training classes for them on
computer skills (the internet, MS Office) and on-the-job training.
• Created workshops on topics such as Team Building and Learning Styles for staff and college
students.
• Conducted Voice and accent training for front line agents and training batches
• Created Training module on Communication Patterns.
• Barge calls and place mock calls.
• Provide feedback and training on areas of improvement
Worked as Sr.Customer Executive at Intelenet Global Services, Chennai from November ‘07 to
December ‘08. (Subject Matter Expert)
Roles & Responsibilities:
• Document all calls with regards to participant inquires accurately using Call Tracking System.
• Monitor Call Tracking for responses from administrative team so call returns are done in a timely
fashion.
• Follow-up with participants within a 24-hour period in regards to the initial phone call.
• Knowledge of products
• Provide quality customer service on every call.
• Communicate clearly and effectively with participants.
• Promote good listening skills.
• Manage length of calls.
• Recognizing and managing assertive customer calls.
• Promote teamwork and call center success.
Worked as Research Associate with RR Donnelley previously called as Office Tiger from July 2006
to July 2007
Roles & Responsibilities:
• Responsible for performing analysis on doctors for medicine called Lipitor.
• Responsible for planning, organizing and conducting the Research.
• Responsible for development of plans for the shortlisted doctors for cadet positions.
• Responsible for maintaining the client interaction and discussing the findings with other personnel
to evaluate validity of the findings.
• Responsible for maintenance of the master data.
• Responsible for the administration of the production floor.
• Responsible for maintaining clear logs of the minutes of the meeting and client interactions.
• Acted as the bridge between the Client and the production floor.
Core Skills:
• Analytical/Problem Solving
• Able to react, think and produce results in disaster scenarios
• Investigate and innovate, providing improved capabilities and reliability, reducing costs wherever
possible
• Dynamic, Result oriented and Hard working
• Undergone Internship with an Ad agency and done product photography
• Undergone Internship with Raj TV
• Projects Executed with product photography
• Possess Leadership skills and works well within the group

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Evangeline resume

  • 1. EVANGELINE WILLIAM +91-7259826822 evangeline.stalin@gmail.com ProfessionalSummary Around nine years of diverse experience in Information Technology with emphasis on Quality Assurance, Research, Customer Support and Administrative duties Involved in all phases of the Support Life Cycle, with timely delivery against aggressive deadlines. Strong structured business system analysis skills (requirements definition and business process analysis), Design, development and deployment. Exposure to best practices, change management, release management. Motivated team player and a good communicator with excellent interpersonal and organizational skills, comfortable working with clients directly and with people at any level in the organization. Educational Qualification: PGDMA (MBA) We School- Welingkar Education B.Sc. Visual Communication Dr M G R Educational & Research Institute Higher secondary: C.S.I Bain School, March 2003 Secondary School: C.S.I Bain School, March 2001 Achievements Awarded the Best Performer for the Quarter (Oct-Dec ‘06) Graded as Research Associate of the month, January ‘07. Versant Certified Trainer. 2011 Key Skills Operating Systems Windows 95/98/NT/2000/XP Languages Visual basic ,HTML Software Adobe Illustrator, Photoshop, Corel Draw Browsers Internet Explorer, Netscape Navigator, Google Chrome Management Tools MS Word, MS Excel, PowerPoint, MS Project.MS Office
  • 2. Professional Experience Working with Adobe Systems on Contract as Administrative Assistant from March ’16 till Date • Provide high-level administrative support to five Directors and manage all essential tasks. • Efficient calendar management, coordinating, planning & supporting day to day operational functions. • Sending mail and e-mails to clients and partners. • Planning and organizing meetings, seminars, conferences and forums. • Coordination of people involved. • Logistics management. • Provide comprehensive support to the executive-level staff in the Marketing, Human Resources, Strategic & Sales Enablement and other various departments. • Management of executive agendas. • Interface with clients, accounts and other internal departments. • Call screening. • Organize & manage Overseas & Domestic travel. • Organize visas for travel and track passport renewals. • Settle expenses post travel. • Employee Benefit Administration – Credit cards, Calling cards, Insurance, Food Coupons, Car Maintenance and fuel bills • Manage all business contacts with outlook. • Handle claims and bill settlements. • Filing and sorting of documents and reports. • Maintaining a record of all correspondence from the Vice President’s desk. • Support a team of 400 employees with administrative duties. • Create PR for any additional equipment, third party consultant hiring • Vendor onboarding • Third party Consultant Onboarding • Handle consultant onboarding and Induction • Assign resources in AT Task and PSA • Generate Weekly utilization reports for APAC, EMEA and NA regions • Approve and maintain timesheets of employees
  • 3. Working with Wipro Technologies on Contract as Executive assistant to the Vice President from June ’14- Feb ‘16 Administrative & Secretarial Duties: • Provide high-level administrative support to two Vice Presidents and manage all essential tasks. • Efficient calendar management, coordinating, planning & supporting day to day operational functions. • Sending mail and e-mails to clients and partners. • Planning and organizing meetings, seminars, conferences and forums. • Coordination of people involved. • Logistics management. • Provide comprehensive support to the executive-level staff in the Marketing, Human Resources, Strategic & Sales Enablement and other various departments. • Management of executive agendas. • Interface with clients, accounts and other internal departments. • Call screening. • Organize & manage Overseas & Domestic travel. • Organize visas for travel and track passport renewals. • Settle expenses post travel. • Employee Benefit Administration – Credit cards, Calling cards, Insurance, Food Coupons, Car Maintenance and fuel bills • Manage all business contacts with outlook. • Handle claims and bill settlements. • Filing and sorting of documents and reports. • Maintaining a record of all correspondence from the Vice President’s desk. • Generate reports for Bi weekly reviews Worked with Maintec Technologies Private Limited from November 2013 to March 2014 Roles and Responsibilities: • Sending mail and e-mails to clients and partners. • Planning and organizing meetings, seminars, conferences and forums. • Organize & manage Overseas & Domestic travel for the CEO. • Manage all business contacts with outlook. • Filing and sorting of documents and reports. • Managing the correspondence from the CEO’s desk. • Provided training to new employees and internal employees on Soft skills, Communication, Behavior management. • Created workshops on topics such as Team Building and Learning Styles for staff and college students. • Plan the training schedule effectively
  • 4. • Ensure smooth and effective functioning of the training effects • Ensuring appropriate supplies are on site for all events. • Managing procurement of the trainers and the release of their POs Worked with Wipro Technologies till from October 2012 to October 2013 (Contract) Roles and Responsibilities: • Liaise with the Project heads to obtain the client visit calendar and client details so that proper planning is made in arranging the venue at the Executive Briefing Center (EBC). • Ensure that the venue is well equipped and professionally managed with zero percent down time, hospitality and guided tour facility, which helps in building the client’s confidence level in safety and security of data, continued and uninterrupted customer service. • Ensure all areas meet high standards and all operations are carried out in a secure way without any breach of security. • Responsible for maintaining and implementing systems for the EBC operations. • Inspect the quality of food and refreshments before it is served to the clients. • Assist in dinner reservations, cab bookings and procurement of marketing material. • Maintain the inventory of pantry, stationary and gift items for all EBC locations in India and order consumables accordingly. Update reports on consumption and send it to the management on a regular basis. • Verify invoices and submit them to the finance team. • Handled the EBC Scheduler email and effectively managed conference room allocation pan India based on requests received from coordinators and in accordance to the policy. • Keep in mind the eco-eye policy of the organization and work towards preserving the environment. Worked as a Senior Soft Skills Quality Control Executive in Merit from Feb ’11 till July ‘12 Roles and Responsibilities: • Barge calls and place mock calls • Evaluate calls and conduct feedback sessions for the Engineers on Accent, Grammar, • Customer satisfaction and Voice modulation • Send feedback report to the Quality lead and the production lead on a daily basis • Conduct refresher trainings
  • 5. • Maintain the EOD tracker • Manage weekly and monthly error report. • Mange the team in the absence of the lead • Conduct Calibration sessions • Analyze CSAT scores. Worked as a Senior Communications Trainer for Sutherland Global Services Chennai from March ’09 to June’09. Roles & Responsibilities: • Provided training to new employees and internal/external clients on solving issues. • Managed a process comprising of three teams and conducted training classes for them on computer skills (the internet, MS Office) and on-the-job training. • Created workshops on topics such as Team Building and Learning Styles for staff and college students. • Conducted Voice and accent training for front line agents and training batches • Created Training module on Communication Patterns. • Barge calls and place mock calls. • Provide feedback and training on areas of improvement Worked as Sr.Customer Executive at Intelenet Global Services, Chennai from November ‘07 to December ‘08. (Subject Matter Expert) Roles & Responsibilities: • Document all calls with regards to participant inquires accurately using Call Tracking System. • Monitor Call Tracking for responses from administrative team so call returns are done in a timely fashion. • Follow-up with participants within a 24-hour period in regards to the initial phone call. • Knowledge of products • Provide quality customer service on every call. • Communicate clearly and effectively with participants. • Promote good listening skills.
  • 6. • Manage length of calls. • Recognizing and managing assertive customer calls. • Promote teamwork and call center success. Worked as Research Associate with RR Donnelley previously called as Office Tiger from July 2006 to July 2007 Roles & Responsibilities: • Responsible for performing analysis on doctors for medicine called Lipitor. • Responsible for planning, organizing and conducting the Research. • Responsible for development of plans for the shortlisted doctors for cadet positions. • Responsible for maintaining the client interaction and discussing the findings with other personnel to evaluate validity of the findings. • Responsible for maintenance of the master data. • Responsible for the administration of the production floor. • Responsible for maintaining clear logs of the minutes of the meeting and client interactions. • Acted as the bridge between the Client and the production floor. Core Skills: • Analytical/Problem Solving • Able to react, think and produce results in disaster scenarios • Investigate and innovate, providing improved capabilities and reliability, reducing costs wherever possible • Dynamic, Result oriented and Hard working • Undergone Internship with an Ad agency and done product photography • Undergone Internship with Raj TV • Projects Executed with product photography • Possess Leadership skills and works well within the group
  • 7. Personal Details: • Date of Birth : July 20, 1986. • Languages Known : English, Hindi, Tamil, and French (Read, Write and Speak) Evangeline William