1. CURRICULUM VITAECURRICULUM VITAE
Name : Firoz Ahmed
Address : Plot No 69 F Block,
Qutub Vihar, New Delhi India.
PIN – 110071
Mobile No. : 0566625801 (UAE)
E-mail : firozseekingjob1@gmail.com
Hotel Management graduate having 13 years of experience with reputed Facility
Management Organizations, seeking assignments to Sr. Manager, AGM Operations
Facility Services with a front line organization in the service industry.
SUMMARY
Facility operations Professional with 13 years of experience and a multi-tasking team player with
excellent analytical, communication, problem solving & interpersonal skills, accurate and
counseling skills, ability to motivate and guide the team, high result orientation, good mediation
skills, good follow through skills, punctual and ability to interact easily with people of diverse
backgrounds, cultures and professional levels.
Key Skills Summary:
• Managed Multi Facility Management Operations.
• Managed approx 10 million square feet of area with a team of approx. 3200 employee
• Led the team of Area Managers & Territory Managers.
• Demonstrated experience in managing large team
• Develop and maintain excellent client relationships.
• Develop and monitor the service delivery plans in conjunction with contract team and
client units.
• Establish, monitor and supplement resource levels to comply with contract requirements.
• Facilitate the development of robust ‘risk management’ processes and procedures.
• Produce performance reports against contractual and strategic performance indicators.
• Support the continuous improvement program and identify issues to drive forward
contract development.
• Identify and develop organic growth opportunities and working closely with the BD team.
• Successful track record of working in international corporate businesses.
• Review existing Facility Management contract
• P&L responsibility for contract, setting and adhering to budget.
• Assist in the development and monitoring of operating expense and capital expense
budgets.
• Ability to work at pace, dynamically, whilst focusing on core deliverables, with regular re-
prioritization and an ability to deliver under pressure.
• Organizational skill to develop, personnel management, commercial and resource
development, and strategic planning.
• Manage day to day running of all the FM contracts, developing KPI’s & SLA’s
• Ensure multi site KPI’s are managed and achieved and service standards are met.
• Project management and mobilization of contract.

2. • Over see all operational activity across the contract.
• Driving and promoting processes and high standards to the team.
• Relationship, Team, People and Performance Management
• EHS Training & Development..
Professional Experiences:
 Working as a Manager Facility Operations with “TPC Integrated Facility Management ”
(Bhatia Brother Group company Abu Dhabi UAE ) in the Facility Operations department
since December 2015 to Present
 Worked as Sr.Manager Operations with “ISS Facility Services India Pvt. Ltd.” (A world
leading Facility Services Company) in the Facility Operations department since May 2013
to December2015.
 Worked as Manager Operations soft service “Nimbus Harbor Facility Management Pvt.
Ltd.” (An India’s leading Facility Management Company,) in the Facility Operations
department, at its corporate office since June 2008 to May 2013.
 Worked as Facility Operations Executive “Master Facility Management India Pvt.Ltd.” In
the Facility Operations department since Aug 2005 to May 2008.
 Worked as Accommodation operation Supervisor “Hotel Arabian Court Bur Dubai UAE ”
in the Housekeeping Department, since Nov 2004 to June 2005.
Job Profile Synopsis
 Facility Operations scope of work
• Involved in the preparation of budgets and forecasting of Operation related expenses.
• Ensure team members are continually improving levels of service delivery, drawing on
industry best practice.
• Setting a high benchmark for the FM’s to deliver to in each respective area.
• Ensure continual client focus across all areas.
• Provide governance and strategic oversight, ensuring compliance to the Master Service
Agreement.
• Direct the team in implementing standard procedures and a cycle of continuous
improvement.
• Be the primary strategic and operational support point for the Accounts.
• Oversee all operational activity across the contract.
• Oversee and fulfill all client reporting activities.
• Manage the team to transparent set of shared objectives.
• Manage talent recruitment and retention, including training requirements and
performance management.
• Drive superior account performance to support the client business and contractual
objectives, develop short and long term objectives to enhance service delivery levels,
measure, delivery and report against these.
• Ensure full contract compliance on operational, risk, and compliance matter.

3. • Measure the contract’s performance against agreed targets and score card compliance.
• Lead by example in all supply partner relationships, ensuring all team members are
managing and partnering with vendors professionally and efficiently, building best in class
relationships.
• Ensure organization technology platform is optimized to support the client’s operational
need and commercial value.
• Provide leadership and day to day management of the infrastructure functions of the
business, with functional leads reporting in.
• Ensure functional objectives are aligned with the client priorities and the wider functional
priorities of the organization.
• Excellent commercial acumen, with the ability to drive both revenue and value with in a
multi-million account.
• Assist sales team for the site survey
• Well versed with office administration, billing management, vendor management,
resource management (manpower & material) and capable of undertaking of different
task assigned.
• Responsible for managing and leading the team of managers dedicated to key accounts
provide guidance and support to the FM delivery team
• Mapping business requirements and coordinating in developing & implementing
processes in line with pre-set guidelines abilities in overcoming complex business
challenges and making high stakes decisions
• Optimization Operating Costs, keeping in mind, SOW Compliance and SLA Green meet,
assigned financial targets
• Developing need based training modules for developing multi skilled work force for cross
utilization within sub processes for optimum efficiency; mentoring the new team
members to come up the learning curve
• Proficient in managing, motivating site teams for ensuring development of employees for
achieving the SLA criteria and exceeding the Customer Satisfaction as per the
organization’s set parameters/SLA
• Conducting training to team member for better operation performance excellence and
assigning of work to team as per their priority.
• Vendor Development that includes developing various vendors for the supply of
manpower and material.
• Administration of entire staff at site, ensuring discipline and maintaining policies.
• Overall responsible for all operational activities inclusive of Audits/Business connect and
Co-ordination with other departments like IT/Security/Landlord/Compliance/Procurement
for smooth functioning.
• Cost Measurement & ensuring the proper utilization of existing team by their
Performance analysis
• Mapping business requirements and coordinating in developing & implementing
processes in line with pre-set guidelines abilities in overcoming complex business
challenges and making high stakes decisions
• Optimization Operating Costs, keeping in mind, SOW Compliance and SLA Green meet,
assigned financial targets
• Developing need based training modules for developing multi skilled work force for cross
utilization within sub processes for optimum efficiency; mentoring the new team
members to come up the learning curve
• Managing dashboard/PPT for weekly and monthly calls with the Client, Reports consisting
like Process/Cross training/Major Projects, Compliance documents, Audit reports data and
trackers etc

4. MAJOR CLIENT SEGMENT FACILITY SERVICES MANAGED
 Commercial offices
 Hotels
 Retail
 Hospitals
 Institutional
 Manufacturing Industry
 Airport
 Malls
 Residential
 Multiplexes
 Govt. Buildings Etc.
INDUSTRIAL TRAININGS
 Industrial Training at 5 star Hotel Jay Pee Palace Agra India.
 Industrial Training at 5 star Hotel Leela Palace Bangalore India.
EDUCATIONAL QUALIFICATION
• Technical Qualification
 3 Years Diploma in Hotel Management from Srinivas College of Hotel
Management Institute, Manglore Karnataka India.
 3 Years Graduation from CSJM University Kanpur UP India.
COMPUTER SKILLS:
Package: MS Windows, MS-Office & Internet
Personal Details:
Father’s Name : Mr. Tahir
Ali
Date of Birth : 25-04-80
Marital Status : Married
Nationality : Indian
Languages Known : English,
Hindi & Urdu