Aung Myo Htoo

1. C U R R I C U L U M V I T A E
Aung Myo Htoo CV Page 1
MR. AUNG MYO HTOO
No ( 23/3B ) ,
Ma Po Street, San Chung Tsp,
Yangon, Myanmar.
Mobile : 09421139022
: 09426499808
Email : maunghtoo2008@gmail.com
Apply for : Executive Housekeeper
Profile :-
Qualified and motivated 20 years of experience in Hotel as a Housekeeping ……….
1. Five years experience as Assistant Housekeeper in Espace Avenir Apartment.
2. Nine years experience as Executive Housekeeper in Asia Plaza Hotel.
3. Three years of experience as a laundry & store supervisor in Sharq Hotel -
( Saudi Arabia Country ).
4. Two years Of Experience as a housekeeping-supervisor in Oryx Rotana Hotel
( Qatar Country ).
5. Two years Of Experience as a Housekeeping manager in Green Leaf Hotel.
6. Three Years as a Assistant Executive Housekeeper in Rose Garden Hotel.
7. Two month of Experience as a Head of Housekeeping in Daw Aung San Su Kyi
Hotel Academy School Teaching experience.
8. Two years of Experience as a Executive Housekeeper in Vintage Luxury
Yacht Hotel.
Personal :-
Motivated , Punctual , Hard Working , Co-operative, Courteous, Team Work, Leadership,
Communication techniques and Fast Learner

2. C U R R I C U L U M V I T A E
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Education :-
1. Law ( LLB ) 2005
East of University Yangon , Myanmar.
Other qualification :-
1.Certificate of Rotana Hotel & Training 2011
2. Certificate of CVT Training In company Trainer course 2016
3. Certificate of LuxemBourg Training In company Trainer course 2016
4. Swiss contact Hotel Master assessor Training course 2016
5. Daw Khin Kyi Foundation Hotel assessor 2016
Career progression :-
1. Executive Housekeeper ( Vintage Luxury Hotel ) 2016 to 2017
2. Daw Khin Kyi Foundation Hotel Academy School 2016
3. Assistant.Exe Housekeeper ( Rose Garden Hotel ) 2013 to 2015
5. Housekeeping Manager ( Green Leaf Hotel ) 2012 to 2013
6. Room supervisor (Rotana Hotel in Qatar ) Over Sea Job 2011 to 2012
7. Room-supervisor (Sharq Hotel in Saudi Arabia)Over Sea Job 2008 to 2010
8. Executive Housekeeper (Asia Plaza Hotel) 2000 to 2008
9. Assistant.Exe Housekeeper ( Espace Avenir Apartment) 1996 to 2000
Computer Skills :-
Microsoft & Internet Application, I office skill.
Personal Details :-
Nationality Myanmar
Date of Birth 21st
December 1975.
Marital Status Married
Passport No MO16025
N R C No. 12/ Ya Ka Na ( N )003052
Languages English , Myanmar
Religious Buddhist

3. C U R R I C U L U M V I T A E
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DUTIES & RESPONSIBILITIES :
- Set departmental objectives for the staff and to assure the guest satisfaction.
- Do strategic planning and forecasting to monitor performance.
- Recommend policies and strategies to management to enhance business activity.
- Recommend a viable departmental budget to ensure expected profitability
Organizing
- Recommend an organization structure of the duty to the GM or owner that effectively
meets business needs.
- Develop job descriptions of front office staff assigning accountability, responsibility
and limits of authority.
- Develop Team to effectively handle the operations.
- Generate new ideas to keep competitive.
Directing
- Provide enlightened leadership to ensure teamwork, morale and motivation.
- Develop an effective communication system so that staff are up to date on policies and
standards, receive and act on staff grievances, suggestions etc.
- Develop an annual training plan to keep up date on knowledge and skills.
Controlling
- Develop effective system and procedure and ensure that staff adhere to the same.
- Set standards of operations to keep within budget.
- Conduct periodic departmental operational audits to ensure that standards, systems and
procedures are met.
Staffing
- Assist personnel office in selecting the right staff for front office
- Conducts such functions as interviewing, orientation, hiring in conjunction with Human
Resources and GM approval.
- Ensure that rules and regulations are followed in department and recommend
disciplinary action.
- Conduct staff appraisals and recommend increments, promotions and transfers.
- Counsel staff to address their grievances as well as improve their performances.
Authority
- Recommend authority for selection of staff.
- May entertain clients within budget.
- May offer discount to guest within policy.

4. C U R R I C U L U M V I T A E
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1. MANAGE HOUSEKEEPING OPERATION:
• Ensures that HK is staffed according to need by utilizing business forecast to schedule
employees
• Oversees and participates in the prompt and courteous check in and check out of guests
• Ensure guest needs and reasonable requests are met
• Influent in all HK procedures
• Maintain a high level of product and service knowledge in order to explain and sell
• Establish and maintain effective guest relations
• Manage the development and implementation of guest service strategies to exceed
guests expectations
• Identify VIP, regular and long staying guest, develop rapport to offer personalized
service and assistance
• Ensures that reception, lobby, main entrance, flags and sidewalk are kept in proper
order at all times
• Maximizes room & hotel revenue by using yield management
• Sell the hotel and products and services using up-selling and suggestive selling
techniques
• Prepares thorough report for morning briefings
• Utilizes leadership skills and motivation to maximize employee productivity and
satisfaction
• Anticipate economic business level fluctuations
• Recommends to GM how to improve and increase guest service and efficiency in HK
operations
• Prepare and manage a cost effective budget with measurable targets for the departments
within the financial parameters set down by the hotel budget
• Effectively monitors and analyze variations from the budget
• Prepare and manage departmental business plan
• Implement actions and activities as specified in the hotel business plan
• Participate in the creation of hotel business plan
• Continually develop sales and promotional strategies for the Hotel products and
services together with the Sales &Marketing Department
• Abide by the Guest Satisfaction System
• Communicate with guests in a manner which promotes goodwill, trust and satisfaction
• Take appropriate action to resolve guest complaints
• Maintains own working areas, and materials clean, tidy and in good shape; reports
defective materials and equipment to the person responsible
• Manage effectiveness of One Touch Service
• Accepts flexible planned work schedule necessary for uninterrupted service to hotel
guests.

5. C U R R I C U L U M V I T A E
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2. MANAGEMENT/ STRATEGIC/ PLANNING:
2.1 Manage Strategic Planning and Development
• Set up systems to monitor achievement of departmental goals and objectives
• Institute suitable processes to allow for the efficient and effective utilization for
departmental recourses
• Set up systems to capture guest feedback and report this to management on a regular
basis
• Manage the development of department operating plans and reports in order to improve
strengths, overcome weaknesses and capture opportunities
• Institute suitable processes to allow for introduction of managed change within the
department
• Design internal reporting systems required by the department
• Develop procedures for implementation and monitoring of reporting systems
2.2 Manage Legal Issues of the Department
• Ensure compliance with business operations laws
• Ensure compliance with hospitality operations laws
2.3 Manage Sales & Marketing Strategies for the Department
• Access sales and marketing data
• Oversee the preparation of sales and marketing plans
• Manage the development of new products and services
• Oversee the development of marketing strategies
• Promote products and services
2.4 Manage the Planning and Implementation of Quality Management Systems
• Develop quality management systems
• Measure the quality of service
• Manage quality improvement
• Establish benchmarking for the hotel
2.5 Consider Economic, Political, Social Issues Relevant to the Department
• Take into account external economic issues when planning and making decisions
• Anticipate economic business lever fluctuations
• Monitor information and trend in the industry
• Interpret economic data
• Consider political and social influences on business
2.6 Quality Management System
• Monitor the implementation of Quality Management Systems

6. C U R R I C U L U M V I T A E
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3. FINANCE MANAGEMENT:
3.1 Manage Department Finances
• Prepare and manage a cost effective budget with measurable targets for the department
within the financial parameters set down by the hotel budget
• Effectively monitor and analyze variations from the department
• Develop systems that measure the cost effectiveness of the department
• Develop procedures that track, report on, and control the running cost of the department
4. PURCHASING/ STOCK:
4.1 Manage Purchasing & Stock Control
• Manage purchasing and stock control in conjunction with the Purchasing Manager
• Assess tenders for goods and services
• Establish economical order quantities
• Develop stock control procedures
4.2 Purchasing
• Purchase stock/ inventory according to stock control procedures
4.3 Stock control
• Handle and store stock according to stock control procedures
5. HUMAN RESOURCES:
5.1 Manage Work Operations
• Leads HK team
• Develop performance standards for operations
• Prepare plans to implement change when required
• Co-ordinate operations between other departments/ units and cultivates good working
relations
• Monitor productivity of the department
5.2 Manage Relations
• Prevent and resolve disputes
• Council staff and prevent work related problems
• Discipline staff when necessary
5.3 Staff Management
• Determine and plan for future staffing needs
• Recruit staff together with Human Recourses Department
• Prepare staff rosters to meet business demands
• Facilitate multi-skill and job combination
• Maintain up-to date staff records
• Customize position job descriptions for your area of responsibility using the Human
Resources Management System
• Manage staff training and develop by the Human resources Management System
• Assist with the planning and delivery of orientation programs
• Implement staff performance appraisals
• Manage succession planning
5.4 Leadership Staff

7. C U R R I C U L U M V I T A E
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• Provide ongoing advice and support to staff under your supervision
• Supervise staff performance
• Implement appropriate management practices that provide staff motivation and
communication
• Conduct and follow up staff evaluations which include review of job description
6. GUEST SEVICE/SALES:
6.1 Manage Guest Services
• Manage the delivery of high quality service to guests
• Manage the development and implementation of guest service strategies
• Manage Yes I Can, Making it Right and 100% Guest satisfaction
6.2 Manage the Sale and Promotion of Products and Services
• Continually develop sales and promotional strategies for the Hotel’s products and
services
7. COMPUTING:
• Maintain Computer Systems in conjunction with Information Systems Manager
• Maintain security of data
• Ensure effective plans are in place in case of computer break down
• Resolve systems and equipment problems
8. SAFETY/CLEANING/MAINTENANCE:
8.1 Safety & Security
• Follows established hotel security and safety policies as required and be familiar with
property safety, current first aid and fire emergency procedures
• Ensures that guest details are not disclosed
• Maintains high confidentiality in regards to guests privacy
• Notifies other departments regarding HK;s lost and found things
• Fully understands: Hotel fire, emergency and bomb procedures
• Hotel safety policies and procedures
• Works in a safe manner that does not harm or injure self and others
• Supports a safe hotel by applying hotel regulations
• Be aware of duty care, and adhere to occupational health and safety legislation, policies
and procedures
• Initiate action to correct a hazardous situation and notify supervisors/managers of
potential danger
• Log security incidents and accidents in according with hotel requirements
8.3 Cleaning/Maintenance Programs
• Adhere to hotel cleaning and maintenance programs

8. C U R R I C U L U M V I T A E
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9. COMMUNICATION/GENERAL:
9.1 Develop Communication/ Administration Systems and Procedure
• Develop, implement and monitor hotel communication systems and procedures
• Develop appropriate administrative policies and procedures in accordance with hotel
goals and guidelines
9.2 Manage Working Relationships
• Prepare and conduct meeting and group presentations to keep staff, management, other
parties informed of hotel operations and other relevant issues
• Plan team systems and structures
• Set team goals in consultation with team members according to hotel/department goals,
policies and practices
• Manage cross communication in the department and to other departments
9.3 Maintain and Implement Effective Interpersonal Skills
• Maintain personal presentation to hotel standards
• Demonstrate professional attitude and behavior at all times
• Analyze, evaluate and improve your personal performance on a continual basis
9.4 Quality Systems
• Apply hotel quality assurance principles
9.5 Comply with all Hotel and Corporate Guidelines
• Abide by the hotel Code of Conduct
• Abide by the hotel Employee Handbook
• Abide by the hotel policies and procedures
• Always maintain a “Yes I Can” attitude
9.6 Communication
• Interact with department and hotel staff in a professional and positive manner to foster
good rapport, promote team spirit and ensure effective two-way communication
• Deal effectively with guests and workplace colleagues from a variety of cultures
• Work effectively in a team
9.7 Administration Procedures
• Prepare and maintain files, reports, letters, memorandums and other relevant business
documentation
• Ensure all reporting and servicing deadlines are met on a timely basis