Harikrishna Gogineni is seeking a position that utilizes over 10 years of experience in hospitality hotel management and 4 months in healthcare BPO. He has expertise in business processes, technical development, presentations, user manuals, problem solving, decision making, and client/team relations. His academic background includes an Advanced Diploma in Hospitality Hotel Management and a Bachelor's degree in both Hotel Management and Commerce. He has over 10 years of experience in various housekeeping and managerial roles in hotels in India, Australia, and the UAE.

1. HARIKRISHNA GOGINENI
: +919676445328
Email: Harikrishnagogineni12@gmail.com
Objective
To achieve professional excellence and enhance my expertise in the relevant field by Joining with dynamic
and motivated team that works towards the growth of the Organization.
An overview
• Overall Experience of 10+ years in hospitality hotel management.
• 4 + months of experience in Healthcare BPO.
• Domain knowledge in US Health Care.
Areas of Expertise
• Good Understanding of both business processes and technical development.
• Proficient in preparation and executions of presentations and user manuals.
• Successful in meeting new challenges and finding solutions to meet the needs of the client.
• Systematic Approach and quick adaptability to new technologies.
• Fast learning, committed and able to work under pressure.
• Strong expertise in problem solving, decision making.
• Team Handling and Client Relations.
Academic Profile
• Advanced Diploma in Hospitality Hotel Management (commercial cookery).
The Meridian International Hotel School, 196-Flinders Street, Melbourne, Australia- 3000.
• Bachelor degree in Hotel Management International Institute of Hotel Management &Catering
Technology, India.
• Bachelor's degree in Commerce from Nagarjuna University, Guntur, AP.
Strengths
• Able to work in flexible schedule.
• Zeal to keep learning.
• Effective oral and written communication skills.
• Self motivated and optimistic.
• Quick Learner.
Technical Skills
• Operating Systems MS Dos, Windows 95/98/2000/XP, Windows/NT
• Applications MS Office viz. Word, Excel, Power Point, Access
• Type Writing English (Lower)
ROLES AND RESPONSIBILITIES
• Assists in the development of the Hotel business plan and ensures the department has an overall
understanding of its goals and objectives.
• At all times projects a favourable image of the Hotel to the public.
• Computer literate and excellent command of spoken and written English
• Good Communication and Team building skill, analytical skill, should have exposure to laundry
management in hospitality sector.
• Co-ordinates room availability with the Front Office Manager.
• Co-ordinates room maintenance with the Chief Engineer. Desired Profile .Determine appropriate
staffing levels for forecasted business and schedules employees accordingly.
• Develops and implements process for providing employees with customer. Service, technical and
safety training on an ongoing basis.
• Develops and implements strategies and practices which support employee engagement.
• Monitors the response on guest comment cards; identifies problem areas and formulates solutions.

2. • Develops and implements. Processes, procedures and standards for assigned departments which
support achievement of service and financial goals Prepares annual budget; monitors achievement
of budget and takes corrective steps as appropriate
• Inspects rooms, public areas and back-of-house areas continually
• Manages operation of (and/of) outsourced relationship with laundry
• Monitors assigned departments with compliance to safety standards
• Oversees inventory, purchasing, disbursement and cost control for all linens, cleaning supplies,
customer room and restroom supplies, laundry supplies etc
• Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of
significance.
• Maintains a favorable working relationship with all other hotel employees to foster and promote a
co-operative and harmonious working environment.
• Participates in the development of business strategies for the rooms division which are aligned with
the overall objectives of the Hotel.
• Manages the operation of the housekeeping, public space and laundry areas. Ensures that the rooms
and public areas are spotless and continually restocked and straightened.
• Performs all duties and responsibilities in a timely and efficient manner in accordance with
established company policies and procedures to achieve the overall objective of this position.
Employment History
 Working with INFOSYS as housekeeping Incharge (HOD) From March 2013 to till date
 Worked at katriya hotels as a executive housekeeper (HOD)
From sept2012 to. Feb2013
 Worked at ELLAA hotels as assistant manager housekeeping (HOD)
From July 2011 to Sept2012.
 Worked at HAMPSHIRE PLAZA hotels as housekeeping executive (HOD)
From July 2010 to JULY 2011.
 Worked at medina hotels as housekeeping supervisor, in Melbourne
From July 2008 to march2010.
 Worked at Lavanya & Lahari Restaurant and bar cheerala as manager (HOD)
From 1st July 2006 – 15th
September 2007
 Worked at Hotel Simhapuri Nellore as manager (HOD)
From 1st Jul 2005– 30th june2006
 Worked at Hotel ATRIA Bangalore as a floor supervisor
From 1st Apr2005- 30th Jun 2005
 Worked at Majorda beach resort GOA as a housekeeping room attendant
From 1st Jan 2005- 28th Mar 2005
 Worked at Lemeridean Hotel Ahmadabad as a housekeeping room attendant
From 1st Jan 1st May 2003- 30th Nov 2004.
Certification:-
1. Certified in coffee making & RSA.
2. Food Handlers certificate
Professional Developments & Achievements
• Received the “Letter of Appreciation” by the management.
Date:
Place: Hyderabad Harikrishnagogoneni