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Change Management
Change Management
The Role of Effective Communication in
Change Management
Change is the only constant
Change is the only constant
1.  Communicate	the	threat	of	NOT	changing	
2.  Involve	your	team	in	decision	making	(when	possible)	
3.  Minimize	uncertainty		
4.  Celebrate	successes	with	goals	achieved	
5.  Keep	explaining	the	reason	for	change			
6.  Be	transparent		
7.  Be	compassionate	of	team	members
How to communicate big change to
employees…
10 Tips for Effective Change
Management Communication
How to lead
Change Management
How Effective Change Communication,
Influences Employees
How Effective Change Communication,
Influences Employees
Source: Catherinescareercorner.com
Vision
Motivation
Knowledge
Action Plan
Resources
5Elements
People	process	information	and	
situations	in	a	highly	individual	way.		
	
This	influences	how	“the	same	
situation	and	communication	may	
be	interpreted	differently”	
•  ease	of	understanding	
•  preferences	for	media/channel	
•  relative	importance	
•  timing
Why good leaders
make you feel safe? -
Simon Sinek, TED Talks
A Case Study
ROLE	PLAY:	THE	CEO	TOWN	HALL
Session 2
A Case Study
ROLE	PLAY:	THE	CEO	TOWN	HALL	ROLE	PLAY:	THE	CEO	TOWN	HALL	
Case	Study	Presentation
What is culture and how
does it work?
Some	powerful	stories
What is culture
•  Culture	is	the	character	and	personality	of	your	organization.	It's	what	
makes	your	business	unique	and	is	the	sum	of	its	values,	traditions,	
beliefs,	interactions,	behaviors,	and	attitudes.	Positive	workplace	
culture	attracts	talent,	drives	engagement,	impacts	happiness	and	
satisfaction,	and	affects	performance.	
•  Having	great	company	culture	is	no	longer	just	an	option.	Today’s	
workers	consider	it	as	much	as	they	consider	salary	and	benefits.	In	
fact,	fantastic	company	culture	is	almost	expected	along	with	other	
traditional	benefits.
IKEA
•  KEA	culture	reflects	Swedish	roots	-	hard-working,	down-to-earth,	
help	each	other	and	live	in	a	close	contact	with	nature	around.	These	
aspects	are	translated	into	IKEA	values	which	form	the	basics	of	IKEA	
culture.	
	
•  The	IKEA	Culture	and	Values	shape	everything	they	do.	
	
•  Says	the	founder	“Maintaining	a	strong	IKEA	culture	is	one	of	the	
most	crucial	factors	behind	the	continued	success	of	the	IKEA	
Concept”	Ingvar	Kamprad,	IKEA	founder
GOOGLE
•  Google	has	been	synonymous	with	culture	for	years,	and	sets	the	tone	for	
many	of	the	perks	and	benefits	startups	are	now	known	for.	Free	meals,	
employee	trips	and	parties,	financial	bonuses,	open	presentations	by	high-
level	executives,	gyms,	a	dog-friendly	environment	and	so	on.	Googlers	are	
known	to	be	driven,	talented	and	among	the	best	of	the	best.	
	
•  As	Google	has	grown	and	the	organization	has	expanded	and	spread	out,	
keeping	a	uniform	culture	has	proven	difficult	between	headquarters	and	
satellite	offices,	as	well	as	among	the	different	departments	within	the	
company.	The	larger	a	company	becomes,	the	more	that	culture	has	to	
reinvent	itself	to	accommodate	more	employees	and	the	need	for	
management.
TWITTER in the US
•  Employees	of	Twitter	can’t	stop	raving	about	the	company’s	culture.	
Rooftop	meetings,	friendly	coworkers	and	a	team-oriented	
environment	in	which	each	person	is	motivated	by	the	company’s	
goals	have	inspired	that	praise.	
	
•  Employees	can’t	stop	talking	about	how	they	love	working	with	other	
smart	people.	Workers	rave	about	being	part	of	a	company	that	is	
doing	something	that	matters.
FACEBOOK
•  Facebook	is	a	company	that	has	exploded	in	growth	as	well	as	being	synonymous	with	
unique	company	culture.	
•  Facebook	offers,	as	do	many	similar	companies,	lots	of	food,	stock	options,	open	office	
space,	a	focus	on	teamwork	and	open	communication,	a	competitive	atmosphere	that	
fosters	personal	growth	and	learning	and	great	benefits.	
•  Facebook	has	the	same	struggles	as	similar	companies:	a	highly	competitive	industry	
leads	to	a	sometimes	stressful	and	competitive	workplace.	To	meet	these	challenges,	
Facebook	has	created	conference	rooms,	has	separate	buildings,	lots	of	outdoor	roaming	
space	for	breaks	and	has	management	(even	CEO	Mark	Zuckerberg)	working	in	the	open	
office	space	alongside	other	employees.		
•  It’s	an	attempt	at	a	flat	organizational	culture	using	the	buildings	and	space	itself	to	
promote	a	sense	of	equality	among	the	competition.
Communifix Communication Pvt. Ltd.
the ideas lab
Brand Strategy I Creative I Digital Marketing I Content I Films & Videos
Krishanu Datta
Ideas Partner & CEO
+91 9811634746
krishanu@communifix.in
Krishanu.communifix@gmail.com
New Delhi & Mumbai Offices
New Delhi HQ Office: C1/146, 3rd Floor, Lajpat Nagar, Part 1 (near DefCol Flyover), New Delhi - 110024
Mumbai Branch Office Address: Riveira Building , 7th Floor, near WTF, (near police beat Chowki), 4 Buglows, Versova, Mumbai - 400061

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