Is it time to change your chapter structure? According to our Chapter Performance & Benchmarking Report, 1/3 of associations have made substantial chapter structure changes, while 1/3 are considering implementing changes.
We understand that change can be daunting. That’s why we’ll share various approaches, from small incremental adjustments to bold, transformative measures. Join us for an insightful webinar as we explore ways to adapt your chapters to meet the evolving needs of your members!
This webinar is hosted by Billhighway & Mariner Management.
Idea Swap: Helping Chapters Embrace ChangeBillhighway
We need chapter leaders to make changes. It could be huge like shifting structures, medium like embracing new volunteer models, support services, affiliate agreements, or easy like changing your schedule. Resistance to change is natural. Anytime you introduce a new process or technology, you have to think about change management from the very start. Unfortunately, we underestimate how our leader training can support us in leading that change. This idea swap will explore how we can use our current and future training opportunities to help chapters embrace change.
Hosted by Billhighway & Mariner Management.
In this slide deck, we cover:
- Common obstacles that stand in the way of tracking ROI
- How others in the association space are tackling these challenges
- What drives ROI
- How to start tracking individual component performance
You can view the recording here: https://youtu.be/SuKQnBA3wzs
20 Things You Can Do For Your Chapters in 2023Billhighway
2022 was a big year for moving forward with “the new normal,” but are you ready to take your chapters to the next level in 2023? How will you make your volunteers’ lives easier? What tools can you use to better support chapter leaders?
In case you didn’t hear, Mariner Management turned 20 in January! As a celebration of this accomplishment and in honor of Billhighway’s 23rd year of service to component-based organizations, we’ve gathered our favorite “Top 20” tips we’d love to share.
Join us to learn:
→ Our top 20 resources, tools, and tips for CRPs
→ How to support your chapters now so they can plan for the future
→ Bring your questions for an “Ask Me Anything” chat with Peggy Hoffman
This free webinar will provide ideas you can start implementing immediately.
3 Ways to Tap Chapter Relevance in 2021Billhighway
We’re at the beginning of a new year, and opportunity abounds us. We know chapters are more relevant than ever. In many ways, the success in 2020 for components was tied to the fact that they were in a position to pivot more readily. We can harness that agility with the right support and permissions, so how do we tap chapters? Learn three lenses to view chapter relevance through and how to make a case to optimize chapters as part of your overall association success strategy in 2021.
Tap Chapters as a Member Engagement ChannelBillhighway
Are you meeting your members where they’re at in their career? Are your chapters? We know depending on the stage of their career, your members have different needs and wants. This virtual workshop is a deep dive into what the data tells us on membership needs, loyalty and behavior. Tapping the data, we'll create a strategy you can share with your chapters to generate engagement and value based on their career stage. In this virtual workshop, we cover ways your chapters can better prepare volunteers to be the face of your association and engage the next big wave of individuals starting their careers or reinventing themselves.
How to Excite Your Executives About Online Community!Leader Networks
This session is designed to surface opportunities to excite leadership about the value your online community is delivering and offer insights into ways to spotlight the potential returns and benefits. Following this approach you will be able to answer the burning questions every executive asks and community leader faces:
How does the community align with the organizational strategy?
What is the business case?
How do we know we are making the right decisions (do we have the priorities)?
How are we measuring success?
What speaks to executives at various stages of a community's lifecycle?
You have a solid base for recruiting and training chapter volunteers that has worked well in the past. Then came the evidence-based research on volunteers challenging our percepts. Followed by the pandemic and increased volunteer burnout. Turns out our training programs need a new approach. What can you do? Let’s do a reboot on chapter volunteer training. Join us for a conversation on how to use volunteer motivations and personas to drive learning and rethink our approach so we can retain volunteers and develop future leaders. Ready to shift your volunteer training to get a better learning experience?
Idea Swap: Helping Chapters Embrace ChangeBillhighway
We need chapter leaders to make changes. It could be huge like shifting structures, medium like embracing new volunteer models, support services, affiliate agreements, or easy like changing your schedule. Resistance to change is natural. Anytime you introduce a new process or technology, you have to think about change management from the very start. Unfortunately, we underestimate how our leader training can support us in leading that change. This idea swap will explore how we can use our current and future training opportunities to help chapters embrace change.
Hosted by Billhighway & Mariner Management.
In this slide deck, we cover:
- Common obstacles that stand in the way of tracking ROI
- How others in the association space are tackling these challenges
- What drives ROI
- How to start tracking individual component performance
You can view the recording here: https://youtu.be/SuKQnBA3wzs
20 Things You Can Do For Your Chapters in 2023Billhighway
2022 was a big year for moving forward with “the new normal,” but are you ready to take your chapters to the next level in 2023? How will you make your volunteers’ lives easier? What tools can you use to better support chapter leaders?
In case you didn’t hear, Mariner Management turned 20 in January! As a celebration of this accomplishment and in honor of Billhighway’s 23rd year of service to component-based organizations, we’ve gathered our favorite “Top 20” tips we’d love to share.
Join us to learn:
→ Our top 20 resources, tools, and tips for CRPs
→ How to support your chapters now so they can plan for the future
→ Bring your questions for an “Ask Me Anything” chat with Peggy Hoffman
This free webinar will provide ideas you can start implementing immediately.
3 Ways to Tap Chapter Relevance in 2021Billhighway
We’re at the beginning of a new year, and opportunity abounds us. We know chapters are more relevant than ever. In many ways, the success in 2020 for components was tied to the fact that they were in a position to pivot more readily. We can harness that agility with the right support and permissions, so how do we tap chapters? Learn three lenses to view chapter relevance through and how to make a case to optimize chapters as part of your overall association success strategy in 2021.
Tap Chapters as a Member Engagement ChannelBillhighway
Are you meeting your members where they’re at in their career? Are your chapters? We know depending on the stage of their career, your members have different needs and wants. This virtual workshop is a deep dive into what the data tells us on membership needs, loyalty and behavior. Tapping the data, we'll create a strategy you can share with your chapters to generate engagement and value based on their career stage. In this virtual workshop, we cover ways your chapters can better prepare volunteers to be the face of your association and engage the next big wave of individuals starting their careers or reinventing themselves.
How to Excite Your Executives About Online Community!Leader Networks
This session is designed to surface opportunities to excite leadership about the value your online community is delivering and offer insights into ways to spotlight the potential returns and benefits. Following this approach you will be able to answer the burning questions every executive asks and community leader faces:
How does the community align with the organizational strategy?
What is the business case?
How do we know we are making the right decisions (do we have the priorities)?
How are we measuring success?
What speaks to executives at various stages of a community's lifecycle?
You have a solid base for recruiting and training chapter volunteers that has worked well in the past. Then came the evidence-based research on volunteers challenging our percepts. Followed by the pandemic and increased volunteer burnout. Turns out our training programs need a new approach. What can you do? Let’s do a reboot on chapter volunteer training. Join us for a conversation on how to use volunteer motivations and personas to drive learning and rethink our approach so we can retain volunteers and develop future leaders. Ready to shift your volunteer training to get a better learning experience?
Readiness - Innovation Audit for Change Feb 2014 IntroductionAssentire Ltd
While you are paying attention to the business, it is easy for soft-spots to develop without anyone noticing, result: ‘Strategic Drift’.
Organisations need to Innovate their Product and Service offering, either organically and/or through M&A. Understand which parts of the organization are ready and where additional support needs to be considered, ‘forewarned is forearmed’.
Get another perspective on Risk Assessment for the organization regarding Readiness for Change and Innovation Potential.
Unattended soft-spots reduce customer value, resulting in the organization only following the market.
Address your soft-spots and be able to drive the market, setting the bar by which others are judged.
Chapter Chat: How A CRP Helped Turn Around A 15-Year Membership DeclineBillhighway
With more than 1,500 clubs and 185,000 members, a membership drop of 2% year over year for 15 consecutive years can really impact your bottom line, leaving you with a crisis on your hands. Rick Rangel, Director of Growth at the Northern California Golf Association (NCGA) had chapters that were drowning. NCGA was at a crossroads. They’d been doing the same thing over and over again with their clubs and expecting different results. Rick realized they weren’t giving their chapter leaders the tools they needed to be successful.
- Club officers found one-off tools on their own, and their data did not automatically flow up to HQ.
- Onboarding processes and value propositions differed from club to club.
- Chapter websites were a huge pain and branding issues were rampant.
- On average, club officers easily put in 40 hours every quarter, volunteering their time and energy, so burnout happened often.
Sound familiar? From off-brand chapter websites to AWOL officers, Rick shares his chapters-in-crisis experience. Tune in to find out what tools, tips, and tricks he used to prevent major mayhem. Under Rick’s helm, NCGA has been able to correct course, now seeing 6% membership growth year over year since 2016. Regardless of your components' structure, you’ll benefit from the CRP advice we share in this webinar.
Watch on YouTube: https://www.youtube.com/watch?v=j73G4s5L4FM
Brought to you by 2019 CEX Sponsor: memberplanet (https://www.memberplanet.com/)
10 Warning Signs a Chapter Restructure May Be In Your FutureBillhighway
On-demand available here: http://bit.ly/2oja77E
How do you know if your chapter network is in trouble? Have you heard whispers or rumors that change is needed? If you’re getting red flags or have a gut feeling but aren’t exactly sure what you should be looking for, then this webinar is for you.
Chapter Performance & Benchmarking Unwrapped: Using Dashboards to Tell the Ch...Billhighway
Day 2 Agenda:
- Explore how to use benchmarking to create a dashboard about your chapter programs
- Share how your association can use a dashboard to monitor chapter health
View the workshop recording: https://youtu.be/sXj0oGXwhn4
Members seek face-to-face opportunities to connect, learn, volunteer, and socialize with their peers more than ever. CRPs are looking for ways to activate that member engagement at chapters. Around the country, they’re asking:
- Are associations changing how they manage and relate to their chapters?
- What support and services should we give our chapters?
- How should we evaluate our chapters?
- Are chapters still relevant?
Mariner Management and Billhighway conducted the third Chapter Benchmarking Study to explore these questions and more. We went out to CRPs, CEOs, and Chapter Leaders. The data analysis offers a resource for benchmarking, sharing innovations in chapter management, and starting conversations about the future of chapters. Join us as we unveil the 2022 Association Chapter Performance & Benchmarking Report, and more importantly, look at how you can use it to answer your questions and optimize your chapters! #leveragechapters #gotchapters
Components as Drivers of Recruitment, Retention and EngagementBillhighway
CoSN Director of Membership & Chapters, Dresden Farrand, walks us through how her and her team leveraged their components to see great increases in revenue, member retention, chapter acquisition and more.
On-demand available here: http://bit.ly/2ipuM5N
In this week’s webinar, we’ll explore 5 ways to increase engagement at the chapter level by providing them with a foundation for success.
Sending CRPs Some Love: Our Best Chapter ResourcesBillhighway
February is the month of love! And you know who we love most? CRPs! CRPs make a difference every day by helping their association and chapters solve the challenges in front of them. But where do CRPs turn for help? Your community of course…and Billhighway & Mariner!
We’re floored by the range of issues that component relations professionals (CRPs) address daily, so we want to help you manage stressful chapter situations and give you strategies to circumvent them.
In this webinar, we:
1. Address challenges that are unique to CRPs, from chapter succession issues to monitoring component performance, and everything in-between
2. Provide different approaches to solving these tough chapter issues
3. Highlight our favorite resources, best practices, and tips & tricks
We have many resources for your moment of need, so let’s use them to look ahead and move the needle in 2022.
This webinar was brought to you by Billhighway & Mariner Management.
HDI Capital Area Meeting March 2019 Next Step Quality: 5 Steps to Increasing ...hdicapitalarea
About the Program
You may have a great team of professional, courteous, customer-service oriented analysts, but that doesn't mean they'll always know how to resolve an issue. Attend this interactive presentation for a discussion of the many obstacles to service desk effectiveness and strategies for overcoming them. Leave motivated to begin implementing these strategies and increasing quality on your service desk right away!
Learn how to:
- Assess the quality of your current support
- Utilize in-house resources to tailor and deliver a comprehensive training program
- Leverage knowledge management
- Enforce policies to ensure information is retained and utilized
Thinking about building a local chapter network - or re-imagining yours? A few key questions and tips exploring principals and effective practices for developing a strong chapter program.
The Chapter Playbook: Part 2 — Marketing, Membership and EventsBillhighway
Some call it a chapter toolkit, we call it a Chapter Playbook. In part 2 of this mini-series, we cover:
- Marketing, membership and event information you should consider when creating your Chapter Playbook.
- Key questions for you to ask yourself as you build out a toolkit for your chapters to follow to set them up for success.
- Best practices to arm your chapters with to help them optimize their membership and event efforts.
In this webinar, Build Consulting expert Peter Mirus explains how to build a technology roadmap that will guide your organization to a successful future.
Peter draws on years of experience consulting with nonprofits on technology projects to give you practical steps to implement quickly.
Don’t miss this chance to learn how your organization can create a technology roadmap that is right for you.
As with all our webinars, this presentation is appropriate for an audience of varied IT experience.
Communication lies at the heart of every successful association, driving growth, engagement, and impact in today’s fast-paced world. For chapters, communicating effectively is paramount to their strength and success. Are you ready to take your chapter communications to new heights?
Now that SharePoint is Deployed, How do I Measure Success?Christian Buckley
Session from the June 20, 2016 Unity Connect Online conference. This session shares data from the #MeasureCollabSuccess initiative and discusses the planning issues surrounding the definition of collaboration success with SharePoint, and how to begin developing the right monitoring and measurement strategy.
Once available, you will find the session recording here: https://www.unityconnect.com/online/session/sessionid/463
Leverage Chapters to Engage & Grow MembershipBillhighway
Whether you believe it or not – chapters can play a key role in membership and revenue growth for your association. But how do you get there? How do you set your chapters up for success? How can you support them?
We cover how…
- You can leverage chapters as a channel to reach new audiences.
- You can tap into (and boost) chapters unique ability to provide community and optimize the member experience.
- You can leverage chapter experiences to drive community influencers.
We dive into how you can lead, support and measure these initiatives. The results will be a stronger channel and your chapter network will be aligned to association membership goals.
#LeverageChapters
#GotChapters
Why is this Program different from all of the others? We mentor and coach all individuals between sessions in a practical way to help them implement what was learned. Even at the end of the program, we will offer participants the opportunity to receive coaching and to review their development a year later.
Each session will provide participants with key learnings that are to be implemented before the next session. We walk with them through an individual developmental change process.
This is not a one-size fits-all approach to partner development. This program is customized with interactive sessions with instructors who have done what the participants do. We will have round table discussions so they will be able to ask questions and get straightforward answers. The virtual coaching is an opportunity to have one-on-one meetings with each of our instructor coaches.
The Executive Development Program process will give participants the opportunity to network, talk with people who are doing and have done what they do, and talk with leadership experts in guiding and leading the firm.
Revenue Revamp: 5 Game-Changing Fixes Help Chapters Increase Non-Dues Revenue...Billhighway
As an association exec, you’d love for 2024 to be a year of strong non-dues revenue growth – for you and your chapters. If sponsors, exhibitors, and advertisers believe your chapters can positively impact their bottom lines, chapters will convert more customers with less effort.
But most chapters (and some associations) inadvertently turn off those buyers because of website navigation, collateral, and messaging that leaves prospects confused and unconvinced. How can we help our chapters?
This fun session will outline simple changes that will help chapters to attract and convert sponsors, exhibitors, and advertisers efficiently and effectively including:
- How to quickly create a compelling case to invest money with your association
- Which stats and stories provide the most effective social proof of your value
- What information buyers need at various stages of their buying journey
We're diving into simple, game-changing fixes to help your chapters skyrocket their non-dues revenue. Think attracting sponsors, exhibitors, and advertisers like a pro!
More Related Content
Similar to Revamping Chapter Structures & Processes
Readiness - Innovation Audit for Change Feb 2014 IntroductionAssentire Ltd
While you are paying attention to the business, it is easy for soft-spots to develop without anyone noticing, result: ‘Strategic Drift’.
Organisations need to Innovate their Product and Service offering, either organically and/or through M&A. Understand which parts of the organization are ready and where additional support needs to be considered, ‘forewarned is forearmed’.
Get another perspective on Risk Assessment for the organization regarding Readiness for Change and Innovation Potential.
Unattended soft-spots reduce customer value, resulting in the organization only following the market.
Address your soft-spots and be able to drive the market, setting the bar by which others are judged.
Chapter Chat: How A CRP Helped Turn Around A 15-Year Membership DeclineBillhighway
With more than 1,500 clubs and 185,000 members, a membership drop of 2% year over year for 15 consecutive years can really impact your bottom line, leaving you with a crisis on your hands. Rick Rangel, Director of Growth at the Northern California Golf Association (NCGA) had chapters that were drowning. NCGA was at a crossroads. They’d been doing the same thing over and over again with their clubs and expecting different results. Rick realized they weren’t giving their chapter leaders the tools they needed to be successful.
- Club officers found one-off tools on their own, and their data did not automatically flow up to HQ.
- Onboarding processes and value propositions differed from club to club.
- Chapter websites were a huge pain and branding issues were rampant.
- On average, club officers easily put in 40 hours every quarter, volunteering their time and energy, so burnout happened often.
Sound familiar? From off-brand chapter websites to AWOL officers, Rick shares his chapters-in-crisis experience. Tune in to find out what tools, tips, and tricks he used to prevent major mayhem. Under Rick’s helm, NCGA has been able to correct course, now seeing 6% membership growth year over year since 2016. Regardless of your components' structure, you’ll benefit from the CRP advice we share in this webinar.
Watch on YouTube: https://www.youtube.com/watch?v=j73G4s5L4FM
Brought to you by 2019 CEX Sponsor: memberplanet (https://www.memberplanet.com/)
10 Warning Signs a Chapter Restructure May Be In Your FutureBillhighway
On-demand available here: http://bit.ly/2oja77E
How do you know if your chapter network is in trouble? Have you heard whispers or rumors that change is needed? If you’re getting red flags or have a gut feeling but aren’t exactly sure what you should be looking for, then this webinar is for you.
Chapter Performance & Benchmarking Unwrapped: Using Dashboards to Tell the Ch...Billhighway
Day 2 Agenda:
- Explore how to use benchmarking to create a dashboard about your chapter programs
- Share how your association can use a dashboard to monitor chapter health
View the workshop recording: https://youtu.be/sXj0oGXwhn4
Members seek face-to-face opportunities to connect, learn, volunteer, and socialize with their peers more than ever. CRPs are looking for ways to activate that member engagement at chapters. Around the country, they’re asking:
- Are associations changing how they manage and relate to their chapters?
- What support and services should we give our chapters?
- How should we evaluate our chapters?
- Are chapters still relevant?
Mariner Management and Billhighway conducted the third Chapter Benchmarking Study to explore these questions and more. We went out to CRPs, CEOs, and Chapter Leaders. The data analysis offers a resource for benchmarking, sharing innovations in chapter management, and starting conversations about the future of chapters. Join us as we unveil the 2022 Association Chapter Performance & Benchmarking Report, and more importantly, look at how you can use it to answer your questions and optimize your chapters! #leveragechapters #gotchapters
Components as Drivers of Recruitment, Retention and EngagementBillhighway
CoSN Director of Membership & Chapters, Dresden Farrand, walks us through how her and her team leveraged their components to see great increases in revenue, member retention, chapter acquisition and more.
On-demand available here: http://bit.ly/2ipuM5N
In this week’s webinar, we’ll explore 5 ways to increase engagement at the chapter level by providing them with a foundation for success.
Sending CRPs Some Love: Our Best Chapter ResourcesBillhighway
February is the month of love! And you know who we love most? CRPs! CRPs make a difference every day by helping their association and chapters solve the challenges in front of them. But where do CRPs turn for help? Your community of course…and Billhighway & Mariner!
We’re floored by the range of issues that component relations professionals (CRPs) address daily, so we want to help you manage stressful chapter situations and give you strategies to circumvent them.
In this webinar, we:
1. Address challenges that are unique to CRPs, from chapter succession issues to monitoring component performance, and everything in-between
2. Provide different approaches to solving these tough chapter issues
3. Highlight our favorite resources, best practices, and tips & tricks
We have many resources for your moment of need, so let’s use them to look ahead and move the needle in 2022.
This webinar was brought to you by Billhighway & Mariner Management.
HDI Capital Area Meeting March 2019 Next Step Quality: 5 Steps to Increasing ...hdicapitalarea
About the Program
You may have a great team of professional, courteous, customer-service oriented analysts, but that doesn't mean they'll always know how to resolve an issue. Attend this interactive presentation for a discussion of the many obstacles to service desk effectiveness and strategies for overcoming them. Leave motivated to begin implementing these strategies and increasing quality on your service desk right away!
Learn how to:
- Assess the quality of your current support
- Utilize in-house resources to tailor and deliver a comprehensive training program
- Leverage knowledge management
- Enforce policies to ensure information is retained and utilized
Thinking about building a local chapter network - or re-imagining yours? A few key questions and tips exploring principals and effective practices for developing a strong chapter program.
The Chapter Playbook: Part 2 — Marketing, Membership and EventsBillhighway
Some call it a chapter toolkit, we call it a Chapter Playbook. In part 2 of this mini-series, we cover:
- Marketing, membership and event information you should consider when creating your Chapter Playbook.
- Key questions for you to ask yourself as you build out a toolkit for your chapters to follow to set them up for success.
- Best practices to arm your chapters with to help them optimize their membership and event efforts.
In this webinar, Build Consulting expert Peter Mirus explains how to build a technology roadmap that will guide your organization to a successful future.
Peter draws on years of experience consulting with nonprofits on technology projects to give you practical steps to implement quickly.
Don’t miss this chance to learn how your organization can create a technology roadmap that is right for you.
As with all our webinars, this presentation is appropriate for an audience of varied IT experience.
Communication lies at the heart of every successful association, driving growth, engagement, and impact in today’s fast-paced world. For chapters, communicating effectively is paramount to their strength and success. Are you ready to take your chapter communications to new heights?
Now that SharePoint is Deployed, How do I Measure Success?Christian Buckley
Session from the June 20, 2016 Unity Connect Online conference. This session shares data from the #MeasureCollabSuccess initiative and discusses the planning issues surrounding the definition of collaboration success with SharePoint, and how to begin developing the right monitoring and measurement strategy.
Once available, you will find the session recording here: https://www.unityconnect.com/online/session/sessionid/463
Leverage Chapters to Engage & Grow MembershipBillhighway
Whether you believe it or not – chapters can play a key role in membership and revenue growth for your association. But how do you get there? How do you set your chapters up for success? How can you support them?
We cover how…
- You can leverage chapters as a channel to reach new audiences.
- You can tap into (and boost) chapters unique ability to provide community and optimize the member experience.
- You can leverage chapter experiences to drive community influencers.
We dive into how you can lead, support and measure these initiatives. The results will be a stronger channel and your chapter network will be aligned to association membership goals.
#LeverageChapters
#GotChapters
Why is this Program different from all of the others? We mentor and coach all individuals between sessions in a practical way to help them implement what was learned. Even at the end of the program, we will offer participants the opportunity to receive coaching and to review their development a year later.
Each session will provide participants with key learnings that are to be implemented before the next session. We walk with them through an individual developmental change process.
This is not a one-size fits-all approach to partner development. This program is customized with interactive sessions with instructors who have done what the participants do. We will have round table discussions so they will be able to ask questions and get straightforward answers. The virtual coaching is an opportunity to have one-on-one meetings with each of our instructor coaches.
The Executive Development Program process will give participants the opportunity to network, talk with people who are doing and have done what they do, and talk with leadership experts in guiding and leading the firm.
Similar to Revamping Chapter Structures & Processes (20)
Revenue Revamp: 5 Game-Changing Fixes Help Chapters Increase Non-Dues Revenue...Billhighway
As an association exec, you’d love for 2024 to be a year of strong non-dues revenue growth – for you and your chapters. If sponsors, exhibitors, and advertisers believe your chapters can positively impact their bottom lines, chapters will convert more customers with less effort.
But most chapters (and some associations) inadvertently turn off those buyers because of website navigation, collateral, and messaging that leaves prospects confused and unconvinced. How can we help our chapters?
This fun session will outline simple changes that will help chapters to attract and convert sponsors, exhibitors, and advertisers efficiently and effectively including:
- How to quickly create a compelling case to invest money with your association
- Which stats and stories provide the most effective social proof of your value
- What information buyers need at various stages of their buying journey
We're diving into simple, game-changing fixes to help your chapters skyrocket their non-dues revenue. Think attracting sponsors, exhibitors, and advertisers like a pro!
Drive Member Engagement through Revitalized Chapter EventsBillhighway
Are your chapter events struggling to capture member interest? Do you face challenges in creating impactful experiences that resonate and keep members coming back? Join us for an engaging webinar as we delve into the art of planning chapter events that drive participation and cultivate a thriving community.
This webinar is hosted by Billhighway & Mariner Management.
6 Habits to Build in Your Components (& for CRPs!)Billhighway
As James Clear states, “You do not rise to the level of your goals. You fall to the level of your systems.” When systems become outdated and ineffective, chapters fall into bad habits that inhibit their growth and endanger their future.
Join us to learn how to coach and support your chapters as they develop better habits. We share strategies to make small, sustainable changes.
Watch the webinar recording here >> https://youtu.be/A2dmqdT2r4U
This webinar is hosted by Billhighway & Mariner Management.
The 5 Most Important Metrics for Your ComponentsBillhighway
Are you ready to make your components more successful this year? Then, join us for this exclusive webinar to help your chapters build better habits and measure five essential metrics. We cover what you should monitor to stay ahead of the game.
11 Ways to Help Chapters Avoid (Or handle) a CrisisBillhighway
Sit back and enjoy this webinar where we decode crises we see (and feel) in chapters. We cover all kinds of troublesome scenarios, from chapter financial mismanagement, fraud, and cybersecurity attacks to AWOL or unprepared chapter officers and everything in between.
Your association’s approach to chapter crisis management and prevention depends entirely on your relationship with your components – in terms of both structure (subsidiary or independent) and your connection. While this webinar assumes chapters are subsidiaries, a situation that brings more risk to National and supposedly provides more control. Even if your components are independent, you (and your chapters) will benefit from this advice. Join us for some tips and best practices to help handle (or hopefully avoid) your next chapter crisis!
Can You Hear Me? Effective Practices in Communicating with Chapter LeadersBillhighway
Good old-fashioned communication is one of the best ways to build successful relationships with your chapters. Communication is a two-way street, but not everyone communicates in the same way.
Have you ever been frustrated by the lack of transparency between you and your chapters? Or felt like your communication revolved around administrative asks instead of resources and advice? Maybe it’s time to Mari Kondo your chapter communications.
Peggy Hoffman from Mariner Management — with help from some super communicator CRPs —shares advice and examples on creating effective chapter communication practices.
Speakers:
- Peggy Hoffman, Mariner Management
- Michele Champion, California Association of Marriage and Family Therapists (CAMFT)
- Jennifer Steffan, National Institute of Governmental Purchasing (NIGP)
- Wesley Carr, American Inns of Court
Hosted by Billhighway & Mariner Management.
The Webinar You Need to Get Your Leaders On Board with New TechBillhighway
When you discover a new tech tool, do you sign right up? Sit back and wait? Shake your head?
More than 130,000 new apps hit mobile platforms every month, and thousands of new startups target us with ads…all promising to be the best tech you’ve ever used. And the subconscious way you approach new tech can greatly impact the way you can leverage today’s biggest advancements.
Join Beth Z, Your Nerdy Best Friend, to discover your Technology Psychology. You’ll take a self-assessment to find out your Technology Psychology Persona to help you understand the benefits and limitations of your approach to new technology. You’ll also see the new tech world from other perspectives so you can understand why it’s so tough to get everyone on the same digital page when it comes to tech solutions.
JOIN BETH Z’S BRAND-NEW PROGRAM TO…
- Identify how you subconsciously approach new technology
- Gain insight into other views of technology to find common ground to be more productive
- Discover techniques that make new technology work better for you, no matter your Technology Psychology
- Leave with new tech tool ideas that you can use right away!
MEET YOUR NEW NERDY BEST FRIEND…
Beth Ziesenis: Author. Speaker. Nerd.
Since her first Motorola RAZR flip phone, Beth has made a verb out of the word “nerd.” She’s here to help you filter through thousands of apps, gadgets, widgets and doodads to find the perfect free and bargain technology tools for work and home. Although the only real trophy she ever won was for making perfect French fries at McDonald’s in high school, Beth Z has been featured on Best Speaker lists by several organizations that write best speaker lists. She has written a whole shelf of books on apps and has spoken to more than 100 thousand audience members just like you. And if you’re puzzling over why she goes by “Beth Z”… it’s because she only finds about three people a year who can pronounce her last name.
Hosted by Billhighway, Mariner Management & Your Nerdy Best Friend
Idea Swap: Ways to Celebrate & Appreciate Our VolunteersBillhighway
Don’t let National Volunteer Week (#NVW) sneak up on you! National Volunteer Week is April 17th through April 23rd. So go ahead and mark your calendars now! It’s an opportunity to shine a light on the people who tirelessly serve our associations. Volunteers represent a large portion of our organizations and keep our chapters thriving, making them critical to our ability to meet member needs and move our missions. We’d be lost without them.
The question is, how do we authentically reward, recognize and support our chapter volunteers? To celebrate, we’ve compiled our favorite ways to show appreciation now or at any time of the year. In reality, we don’t need a month or week designated to thank our volunteers; instead, we should be showing our appreciation all year long. So join us for an idea swap with your CRP peers chocked full of ideas and inspiration to show your volunteers some love.
Hosted by Billhighway & Mariner Management.
Chapter Performance & Benchmarking Unwrapped: Creating a Compelling Chapter S...Billhighway
Day 3 Agenda:
- How to build and create a compelling story about the value of your chapters
- How to find bright spots, tell stories, and what tech to use
View the workshop recording: https://youtu.be/XBzt76UwD7w
Members seek face-to-face opportunities to connect, learn, volunteer, and socialize with their peers more than ever. CRPs are looking for ways to activate that member engagement at chapters. Around the country, they’re asking:
- Are associations changing how they manage and relate to their chapters?
- What support and services should we give our chapters?
- How should we evaluate our chapters?
- Are chapters still relevant?
Mariner Management and Billhighway conducted the third Chapter Benchmarking Study to explore these questions and more. We went out to CRPs, CEOs, and Chapter Leaders. The data analysis offers a resource for benchmarking, sharing innovations in chapter management, and starting conversations about the future of chapters. Join us as we unveil the 2022 Association Chapter Performance & Benchmarking Report, and more importantly, look at how you can use it to answer your questions and optimize your chapters! #leveragechapters #gotchapters
Chapter Performance & Benchmarking Unwrapped: How Associations View ChaptersBillhighway
Day 1 Agenda:
- Overview of how associations view chapters from 3-levels: CRP (operations); CEO (strategy); Chapter Leader (volunteer experience on the ground)
- The findings of the 2022 Chapter Performance and Benchmarking Study
- Share how your association can use the data and findings
View the workshop recording: https://youtu.be/Mh3uxdlf3vs
Members seek face-to-face opportunities to connect, learn, volunteer, and socialize with their peers more than ever. CRPs are looking for ways to activate that member engagement at chapters. Around the country, they’re asking:
- Are associations changing how they manage and relate to their chapters?
- What support and services should we give our chapters?
- How should we evaluate our chapters?
- Are chapters still relevant?
Mariner Management and Billhighway conducted the third Chapter Benchmarking Study to explore these questions and more. We went out to CRPs, CEOs, and Chapter Leaders. The data analysis offers a resource for benchmarking, sharing innovations in chapter management, and starting conversations about the future of chapters. Join us as we unveil the 2022 Association Chapter Performance & Benchmarking Report, and more importantly, look at how you can use it to answer your questions and optimize your chapters! #leveragechapters #gotchapters
Virtual Idea Swap: Coaching Chapter Leaders for SuccessBillhighway
What would we do without chapter volunteers? They’re our everything! Year after year, volunteers step up, take on chapter leadership roles, then step aside for the next set of leaders. So how do we ensure our volunteers have what they need to contribute? How can we inspire them?
In this chapter virtual idea swap—Coaching Chapter Leaders for Success—you'll be able to collaborate with your CRP peers on essential coaching skills aimed at attracting and motivating volunteer leaders.
Billhighway: A Solution for Better Chapter Performance Billhighway
Do you ever wonder if there are ways you can help your chapters be more effective? Chapter leaders are typically not association management experts. They’re not financial whizzes, compliance professionals, database managers, technologists, or website administrators. The responsibilities of managing a chapter take many of them far outside their comfort zone and can limit their effectiveness in serving members.
The good news is you and your chapter leaders don’t have to put up with this frustrating situation. The solution is out there, but you might not know about it yet. Everyone’s familiar with AMS, LMS, event registration platforms, and other tools used for chapter management. But do you know that Billhighway unifies all that functionality into one solution that helps to significantly improve chapter performance, increase member retention, and grow revenue? Join us to learn more about how you can dramatically increase the performance of your chapters and why your chapter leaders and Executive Director will love you for it.
We traditionally focus on resources, tools, and insights that help you and your chapters without being a commercial for Billhighway. This webinar is different, so we want to be upfront about it. In times like these, associations need Billhighway more than ever. So we’re breaking with tradition and focusing this webinar on demonstrating how the Billhighway solution can help component-based associations solve the unique challenges of our current times.
Prepping for 2022: Chapter Virtual Idea SwapBillhighway
With 2021 winding down, what’s ahead for chapters? COVID will still be “a thing” and, for some, budgets will still be in flux. We can expect there will be challenges and new opportunities galore. So we put our collective heads together to think positively and proactively about 2022. We offered some tips based on 2021 and collaborated on how to prepare for next year. Participants shared lessons learned, ideas tried and solutions found.
Drive Chapter Behavior with Targeted BenchmarkingBillhighway
Benchmarking (count and compare) can serve many purposes, but the most important purpose is to define what’s most important! Everyone’s likely heard some variation on the business maxim, “you can’t manage what you don’t measure,” but the corollary consequence, “you tend to manage what’s being measured” is often overlooked. Bottom line, if we want our chapters to help us serve the members and move the mission, we need to benchmark those behaviors that help us achieve that end. In other words, let’s count the things that count…and, oh by the way, all the things that count can’t necessarily be counted!
Benchmarking also implies comparison, and here’s the other important purpose. When we measure and make comparisons on those metrics which are truly important, we can then identify our “bright spots” – the high achievers – and replicate those behaviors across the system. Win-win!!
We talk about what we’re benchmarking (or not) and why. While there’s no guarantee, experience suggests that “if you measure it, they will do it,” so let’s be sure we measure the right stuff.
Chapter Events: Deciding on In-Person, Hybrid, or VirtualBillhighway
What’s the outlook for in-person chapter events in 2021 and how do we help chapter leaders decide whether to host an in-person, hybrid, or virtual event?
For nearly a year, CRPs and chapter leaders have focused on virtual. As the vaccine rolls out across the country, the focus is shifting to when chapters can resume in-person meetings (and indeed some already have). But should chapters plan on in-person meetings this year? Can they provide a safe experience? Will members be ready? What about hybrid—the word on everyone’s mind? Is that a viable possibility?
Like you, we had more questions than answers so we tapped one of the brightest minds we know on association and chapter events. Join us as we provide expert advice on how to help chapters make the right event decisions.
Hosted by Billhighway and Mariner Management.
Chapter Performance Reimagined: Taking Your Association's Growth to the Next ...Billhighway
Throughout COVID-19, we’ve seen a lot of associations wrestling with the impact of lower revenue and declining membership. But what if your components could help turn that around for you? In times like these, where many associations are not able to have large in-person conferences, chapters and affiliates can be used to deliver member-value locally in ways that National cannot. By empowering your components, associations can increase member engagement and retention, growing both revenue and membership. In this webinar, we touch on ways you can significantly mobilize your components to better serve members and create a win/win for your members, your chapters, and your association.
We traditionally focus on resources, tools, and insights that help you and your chapters without being a commercial for Billhighway. This webinar is different, so we want to be upfront about it. In times like these, associations need Billhighway more than ever. So we’re breaking with tradition and focusing this webinar on demonstrating how the Billhighway solution can help component-based associations solve the unique challenges of our current times. We wanted to share this detail with you ahead of time and encourage you to invite your executive director, CEO, CFO, and other senior-level leaders to hear a message they won’t want to miss.
Chapter Tech Edition: A Few of Our Favorite Chapter Tools for 2021Billhighway
The shift to virtual has placed an even greater emphasis on the importance of leveraging technology at the local level. In this session, we’ll share specific tools to help maximize chapter performance in this new reality. Peter Houstle & Peggy Hoffman from Mariner Management will be your Tech Emcees and share how CRPs are leveraging these chapter tech tools on the job and why they’re recommending them to their chapter leaders. These tools come straight from other CRPs, so we’re sure they can work for your association too!
Pivoting Your Chapter Leadership Conference to VirtualBillhighway
As the world begins to open back up in the coming months, one question will continue to remain on the minds of many chapter leaders–what now? Can they still count on your association to provide the leadership resources they need to continue to bring community and education to members? The future is still uncertain, but what’s clear is that chapters will need to change how they deliver value to members.
While we figure it all out, there is no doubt that this is an excellent opportunity to introduce your chapter leaders to different forms of virtual education. The best way to learn is through experience. Join in as we explore how to turn your chapter leader training to virtual meetings that create engaging connections in unexpected ways.
Brought to you by 2019 CEX Sponsor, Community Brands!
https://www.communitybrands.com/
Driving Member Engagement by Showing #VolunteerLoveBillhighway
Mark your calendars: National Volunteer Week is April 19-25th! It’s the perfect opportunity to start thinking about ways to show your chapter volunteers the appreciation they deserve all year-round. Volunteering is one of the stickiest forms of member engagement, and happy volunteers can keep your association chapters on track for years to come. Given that 20-25% of staff labor in associations come from volunteer members, it’s a worthwhile effort to utilize recognition in creating a supportive environment. Let’s draw from research and our own community for a dynamic discussion on ways to spotlight association volunteers and celebrate volunteering in all aspects!
Synthetic Fiber Construction in lab .pptxPavel ( NSTU)
Synthetic fiber production is a fascinating and complex field that blends chemistry, engineering, and environmental science. By understanding these aspects, students can gain a comprehensive view of synthetic fiber production, its impact on society and the environment, and the potential for future innovations. Synthetic fibers play a crucial role in modern society, impacting various aspects of daily life, industry, and the environment. ynthetic fibers are integral to modern life, offering a range of benefits from cost-effectiveness and versatility to innovative applications and performance characteristics. While they pose environmental challenges, ongoing research and development aim to create more sustainable and eco-friendly alternatives. Understanding the importance of synthetic fibers helps in appreciating their role in the economy, industry, and daily life, while also emphasizing the need for sustainable practices and innovation.
The Roman Empire A Historical Colossus.pdfkaushalkr1407
The Roman Empire, a vast and enduring power, stands as one of history's most remarkable civilizations, leaving an indelible imprint on the world. It emerged from the Roman Republic, transitioning into an imperial powerhouse under the leadership of Augustus Caesar in 27 BCE. This transformation marked the beginning of an era defined by unprecedented territorial expansion, architectural marvels, and profound cultural influence.
The empire's roots lie in the city of Rome, founded, according to legend, by Romulus in 753 BCE. Over centuries, Rome evolved from a small settlement to a formidable republic, characterized by a complex political system with elected officials and checks on power. However, internal strife, class conflicts, and military ambitions paved the way for the end of the Republic. Julius Caesar’s dictatorship and subsequent assassination in 44 BCE created a power vacuum, leading to a civil war. Octavian, later Augustus, emerged victorious, heralding the Roman Empire’s birth.
Under Augustus, the empire experienced the Pax Romana, a 200-year period of relative peace and stability. Augustus reformed the military, established efficient administrative systems, and initiated grand construction projects. The empire's borders expanded, encompassing territories from Britain to Egypt and from Spain to the Euphrates. Roman legions, renowned for their discipline and engineering prowess, secured and maintained these vast territories, building roads, fortifications, and cities that facilitated control and integration.
The Roman Empire’s society was hierarchical, with a rigid class system. At the top were the patricians, wealthy elites who held significant political power. Below them were the plebeians, free citizens with limited political influence, and the vast numbers of slaves who formed the backbone of the economy. The family unit was central, governed by the paterfamilias, the male head who held absolute authority.
Culturally, the Romans were eclectic, absorbing and adapting elements from the civilizations they encountered, particularly the Greeks. Roman art, literature, and philosophy reflected this synthesis, creating a rich cultural tapestry. Latin, the Roman language, became the lingua franca of the Western world, influencing numerous modern languages.
Roman architecture and engineering achievements were monumental. They perfected the arch, vault, and dome, constructing enduring structures like the Colosseum, Pantheon, and aqueducts. These engineering marvels not only showcased Roman ingenuity but also served practical purposes, from public entertainment to water supply.
Acetabularia Information For Class 9 .docxvaibhavrinwa19
Acetabularia acetabulum is a single-celled green alga that in its vegetative state is morphologically differentiated into a basal rhizoid and an axially elongated stalk, which bears whorls of branching hairs. The single diploid nucleus resides in the rhizoid.
June 3, 2024 Anti-Semitism Letter Sent to MIT President Kornbluth and MIT Cor...Levi Shapiro
Letter from the Congress of the United States regarding Anti-Semitism sent June 3rd to MIT President Sally Kornbluth, MIT Corp Chair, Mark Gorenberg
Dear Dr. Kornbluth and Mr. Gorenberg,
The US House of Representatives is deeply concerned by ongoing and pervasive acts of antisemitic
harassment and intimidation at the Massachusetts Institute of Technology (MIT). Failing to act decisively to ensure a safe learning environment for all students would be a grave dereliction of your responsibilities as President of MIT and Chair of the MIT Corporation.
This Congress will not stand idly by and allow an environment hostile to Jewish students to persist. The House believes that your institution is in violation of Title VI of the Civil Rights Act, and the inability or
unwillingness to rectify this violation through action requires accountability.
Postsecondary education is a unique opportunity for students to learn and have their ideas and beliefs challenged. However, universities receiving hundreds of millions of federal funds annually have denied
students that opportunity and have been hijacked to become venues for the promotion of terrorism, antisemitic harassment and intimidation, unlawful encampments, and in some cases, assaults and riots.
The House of Representatives will not countenance the use of federal funds to indoctrinate students into hateful, antisemitic, anti-American supporters of terrorism. Investigations into campus antisemitism by the Committee on Education and the Workforce and the Committee on Ways and Means have been expanded into a Congress-wide probe across all relevant jurisdictions to address this national crisis. The undersigned Committees will conduct oversight into the use of federal funds at MIT and its learning environment under authorities granted to each Committee.
• The Committee on Education and the Workforce has been investigating your institution since December 7, 2023. The Committee has broad jurisdiction over postsecondary education, including its compliance with Title VI of the Civil Rights Act, campus safety concerns over disruptions to the learning environment, and the awarding of federal student aid under the Higher Education Act.
• The Committee on Oversight and Accountability is investigating the sources of funding and other support flowing to groups espousing pro-Hamas propaganda and engaged in antisemitic harassment and intimidation of students. The Committee on Oversight and Accountability is the principal oversight committee of the US House of Representatives and has broad authority to investigate “any matter” at “any time” under House Rule X.
• The Committee on Ways and Means has been investigating several universities since November 15, 2023, when the Committee held a hearing entitled From Ivory Towers to Dark Corners: Investigating the Nexus Between Antisemitism, Tax-Exempt Universities, and Terror Financing. The Committee followed the hearing with letters to those institutions on January 10, 202
Model Attribute Check Company Auto PropertyCeline George
In Odoo, the multi-company feature allows you to manage multiple companies within a single Odoo database instance. Each company can have its own configurations while still sharing common resources such as products, customers, and suppliers.
Embracing GenAI - A Strategic ImperativePeter Windle
Artificial Intelligence (AI) technologies such as Generative AI, Image Generators and Large Language Models have had a dramatic impact on teaching, learning and assessment over the past 18 months. The most immediate threat AI posed was to Academic Integrity with Higher Education Institutes (HEIs) focusing their efforts on combating the use of GenAI in assessment. Guidelines were developed for staff and students, policies put in place too. Innovative educators have forged paths in the use of Generative AI for teaching, learning and assessments leading to pockets of transformation springing up across HEIs, often with little or no top-down guidance, support or direction.
This Gasta posits a strategic approach to integrating AI into HEIs to prepare staff, students and the curriculum for an evolving world and workplace. We will highlight the advantages of working with these technologies beyond the realm of teaching, learning and assessment by considering prompt engineering skills, industry impact, curriculum changes, and the need for staff upskilling. In contrast, not engaging strategically with Generative AI poses risks, including falling behind peers, missed opportunities and failing to ensure our graduates remain employable. The rapid evolution of AI technologies necessitates a proactive and strategic approach if we are to remain relevant.
Introduction to AI for Nonprofits with Tapp NetworkTechSoup
Dive into the world of AI! Experts Jon Hill and Tareq Monaur will guide you through AI's role in enhancing nonprofit websites and basic marketing strategies, making it easy to understand and apply.
Palestine last event orientationfvgnh .pptxRaedMohamed3
An EFL lesson about the current events in Palestine. It is intended to be for intermediate students who wish to increase their listening skills through a short lesson in power point.
3. What tech tools will help lessen
the administrative burden on
my chapter leaders?
How do I build more resilient
components and volunteers?
Who We Are
4. Change is on many minds
50%
Chapter
structure change
in progress
57%
Process
change in
process
29%
Process
changed
completed
11%
Chapter
structure change
completed
8. Reno #1
Centralizing Administration
LEARN MORE
Goal: Reduce siloed systems. Lessen the
administrative burden. Eliminate the risk of
fraud. Gain insight into chapter performance.
Concept: RIMS invests in Billhighway, a
chapter-in-a-box solution, that provides tech
tools to help chapters perform better.
Bonus: Alignment in brand and standard
processes which positively impact member
experience, improved data.
9. Reno #2
Flattening oversight structure
LEARN MORE
Goal: Get global staff closer to chapter &
create more support at regional level
Concept: Regional boards to support
chapters within an area; committees focus on
key chapter functions.
Bonus: Able to adjust training, create new
volunteer pathway, bring chapters & subject
matter communities closer
11. Remodel #1
Adding Options
LEARN MORE
Goal: Meet needs of different
communities
Concept: Evolved in two phases moving
from underperforming chapters to
supported state network to focus on
industry segments vs. geography.
Bonus: Open door for future change
12. Remodel #2
Adding Options
LEARN MORE
Goal: Meet needs of struggling affiliates
through membership option & structure option
Concept: Subsidiary chapter model to provide
operational support as an alternative to state
affiliate; dual membership option for individuals.
Bonus: Established a success matrix; boosted
member retention
14. Rebuild
A New Model
LEARN MORE
Goal: Build a new model to serve a clarified
purpose
Concept: Chapter Leadership Council
oversees 10 regions to plan facility tours and
networking events. Tapping national
programming committee and national staff.
Bonus: Create new pathways for
engagement & volunteering
15. Identify the
why &
impact
01
Access the
program
against the
why
02
Go deeper –
use the
reflection
questions
03
Create the
business
case
04
Charge a
design team
05
Test the
concept – in
dialog, in
pilot
06
Build a
blueprint for
implementation
07
Take the first
step
08
Navigating the Waters
16. Who will be affected and how? How can each
best support the process?
Areas to engage:
Id necessary or preferred requirements for
the new system
How it should be designed
How it should be rolled out and integrated
Id/create training methods and plans
Give customer and employee feedback
Id potential obstacles or risks
Engaging
Stakeholders
17. What do members want from the
association?
Where do they want to access
those things?
What are they willing to do to get
them?
Do we need change?
Ask members:
18. What are we offering to members?
Where are they most effectively
provided (locally vs nationally)?
Where are chapters producing
measurable value?
How do we measure success? How
are measuring up?
What is the least restrictive
structure needed?
Do we need change?
Ask staff:
19. Do we need change?
Deep reflective questions…
Look at your mission and goals, is there
a unique role that chapters serve?
Where is the opportunity in having chapters?
Brand-extenders? Incubators? Engagement?
Marketing? Governing?
If you could net the same results
from collaborations/partnerships rather than
chapters, which would you choose?
20. Do we need change?
Deep reflective questions…
How can your association
assess the “business opp” of chapters?
Are self-forming groups a possibility? (LinkedIn,
Book Clubs, Google Groups, Meet-Up, etc.)
What do your members need to
form communities? What are the make-or-break
elements?
If you were to build a community from scratch,
what would it look like?
21. Dig Deeper
Future Models Whitepaper
Chapter of the Future Whitepaper
Join our New Options work group;
forming late October *
Join our peer-to-peer change in
progress study group; forming in
October *
* Email phoffman@marinermanagement.com
24. Billhighway Mariner Management
• Current financial reporting
• Chapter member engagement
data
• Number of events they’re hosting
• Types of events they’re hosting
• Percentage of members and non-
members attending
• Discovering your chapter ROI
• Innovating your chapter structure
• Rethinking your volunteer strategy
• Training & developing chapters
leaders
Tap
us
for…
With Billhighway, you can see chapter
performance data in real time—no
more nagging chapters for:
Want more? Contact us for a 15
minute chat.
Your chapters need help? You
need help with your chapters?
Want more? Contact us for a 15
minute chat.
Change is difficult though so there are a number of ways to approach it from small incremental changes to pull the band aid off.
We’ll look at what types of changes associations can/should consider and share a few roadmaps for getting started on the road to change.
Let’s record - Yes, we’re recording this webinar!
We’ll share the slide deck, chat & recording in a follow-up email
Attending live earns you 1 CAE credit
Please fill out our post-webinar survey
Let’s Meet the Team – This webinar is brought to you by the fab partnership of Billhighway & Mariner Management! In fact this topic comes out of our work. You may think you are buying a tech solution from BH or a chapter solution from MM but you are also bringing in change management.
@Billhighway – Chapter Performance Solution. We increase ROI across your entire organization by providing technology tools to help chapters perform better; as well as delivering member engagement and component performance data to headquarters.
@Peggy - Mariner – Let’s create the greatest possible value for your members and volunteers!
Our Shared Purpose
To build community the component relations community and connect CRPs.
In Benchmarking Report, 1/3 (37%) said they made a substantial change and more than 1/3 (37%) said they expected to make changes.
Our latest survey shows even more change afoot: 50% have a change in process in their chapter structure and 39.2% in a chapter process while 11% have made the change.
POLL: What are we changing?
Processes
Policies
Centralization of operations
Consolidation
Governance models
Shift from geographic to interest/issue/discipline
Structures
Affiliation Agreements
Other
POLL: Why are we changing?
Inactive chapters or SIGs
Address expressed chapter/SIG challenges
Lagging ROI
Mismatch with strategic priorities
Change in why we have member communities
Other
Reno, Remodel or Rebuild?
In housing speak, a renovation focuses more on restoring something old into good repair essentially retaining its purpose, a remodel changes the form, design and functionality, and new build starts from scratch and asks fundamental why and how questions.
We’re going beyond building out basic supports (resource portals, templates, tools, training, individual tech).
Let’s look at a few examples.
In housing speak, a renovation focuses more on restoring something old into good repair essentially retaining its purpose.
Solution: Reno aka Centralizing administration
Goal: Gain efficiencies in operations to reduce operating costs and reduce the admin burden on volunteers or minimally staffed chapters.
Concept: RIMS wanted to help chapters get rid of their siloed systems by offering an efficient chapter-in-a-box solution that provides the member data chapters need in real time.
Bonus: alignment in brand and processes which positively impact member experience, improved data
Case Study: BH Client – RIMS, the risk management society
https://www.billhighway.co/transforming-volunteer-leadership-how-rims-billhighway-empower-chapters/
Leslie Whittet, Chief Membership Experience Officer at RIMS
Annette Homan, Chief Operating Officer at RIMS
RIMS goals
Help chapters end their reliance on inefficient and siloed systems
Volunteer leaders had the best intentions when choosing technology to manage chapter operations. But they ended up with a mix of siloed systems: QuickBooks, PayPal, online banking, databases, event registration platforms, and websites.
None of these chapter systems talked with each other or with RIMS’ association management system (AMS).
Drastically reduce the time chapter leaders spend on administration and finances
Chapter leaders had to manually update their databases with the monthly membership list from RIMS, so member data was never current. New chapter members weren’t always recognized until the monthly list arrived. In many chapters, the event registration system couldn’t distinguish members from non-members, so everyone paid the same rate.
Eliminate the risk of intentional and unintentional chapter fraud
Annette remembers one chapter treasurer who lost their job and access to their work computer where chapter data was stored.
Gain valuable insight into member engagement and chapter performance
RIMS had very limited visibility into how members engaged at the chapter level and how effectively chapters served members.
The Billhighway Chapter-in-a-Box Solution
“The reception to Billhighway has been phenomenal,” said Annette, Chief Operating Officer at RIMS. “Start with the chapters who complain the most about everything they have to do. Make it easy for them via Billhighway, and they will become your biggest advocates.”
An all-inclusive, automated system takes care of chapter administrative and financial tasks
With chapter-in-a-box software, chapters have access to real-time member data, which allows them to generate more revenue from non-members and convert more of them to member status.
Billhighway’s automation handles all their time-consuming tasks, such as bank reconciliations, journal entries, and backup. By taking these administrative chores, including data entry, off their plate, Billhighway makes the chapter leader’s job much easier and less time consuming so they can spend less time on admin and more time on serving members.
“With Billhighway, chapter leaders have everything they need in one place to run a chapter,” said Annette. “It integrates with our AMS so chapters have access to real-time membership data. Plus, all member and non-member chapter engagement data is visible to us at HQ.” - Annette Homan, Chief Operating Officer at RIMS
Chapter leaders switch their focus to membership value delivery Recruiting chapter leaders becomes easier
“With Billhighway easing their workload, it’s easier than ever to recruit volunteers and officers because leadership stops being such an onerous task,” said Leslie.
RIMS standardizes chapters’ financial operations and eliminates the risk of fraud
The RIMS team are eager for chapters to adopt Billhighway’s standard operating procedures (SOPs). They no longer have to worry about SOPs residing only in a volunteer’s head or work computer. RIMS gains insight into member engagement and chapter performance “We never received data like this before,” said Annette. “We now have insight into what people are doing, not just on the Society level but also on the chapter level. Instead of nagging chapters for reports, we can spot at-risk chapters, share best practices, and help them all improve performance.”
Billhighway helps RIMS improve their relationship with chapters
“Billhighway brings the organization together as one. It helps us build trust with chapters as we’re reviewing data and making decisions together—all rowing in the same direction.”RIMS isn’t the only organization to see their relationship with components transformed thanks to the help of Billhighway. Contact Mark Prevost to learn how Billhighway can help solve your component and volunteer leadership challenges.
SWE Case Study - https://www.billhighway.co/the-society-of-women-engineers-strengthens-its-support-of-global-and-domestic-components-with-billhighway/
Solution: Reno aka Flattening oversight structure
Goal: get global staff closer to the chapter; create more support at regional level
Bonus: able to adjust training, create new volunteer pathway and address hijacking
SUSAN MOSEDALE
ASIS ASISONLINE.ORG
The governance model for our chapters has changed in Europe and North America and soon Latin America Caribbean and Asia Pacific Oceania with the advent of regional boards and flattening of the regional oversight structure.
Issue was seeing chapters hijacked by member or being down to 5 because we (national) was too far removed … really 3 layers of volunteers - Asst regional, regional VP, SVP; staff gets to the volunteer leader when others don’t respond. This matched the overall hierarchal structure - our members are largely military & law enforcement.
Overall flattening governance; continued transition to a global governance structure that allows ASIS to better serve its members at the local, regional, and global levels.
Regional board in Europe and North America and soon Latin America Caribbean and Asia Pacific Oceania. Each has committees that focus on one of 4 areas: membership, chapter chr/vp, finance & BD (in Europe finance & governance), learning & events; these become resources for the chapters in the region as well as a volunteer level for cultivating volunteers. Ex: NA Regional board 12 people > 120 chapters
Additional changes:
Training & development was focused on the “chair” and now looking to decentralize training across chapter operations to cultivate leaders in major position.
Put in term limits after we ran a report chair more than 5 yrs - this is your last yr.
Testing a smaller or chapter lite in some places (think hub and spoke) which let’s us right-size the volunteer role.
Why?
Fighting for relevance and we need regional to be aligned but we’re open for flex.
What we do know if the chapter doesn’t have good leadership no prayer so changed focus on how we talk with, support & develop volunteers
If chapter doesn’t stay connected, they don’t stay connected with ASIS even though they have to join through national. We believe in chapters and this is to support the grassroots in real way. But we also know that with different age groups and not coming in through security and law enforcement - build value at 3 levels.
Remodel changes the form, design and functionality.
Solution: Remodel aka Adding Options
Goal: Meet the needs of different communities by offering more than one chapter model
Bonus: Open the door for more substantive change over time by introducing members to options
Case Study: ASA
REMODEL
Haley Jones, American Staffing Association
https://americanstaffing.net/asa-chapters/
Changed chapter structure & SIG structure
Offers the story of remodel in phases, through not initially intended. In 2019, introduced a second geographical option as an alternative to their affiliate model: State Network launched in 2019 with the intent to have in-person networking events and a virtual event here and there, as well as 2 regional conferences. State Networks - used to be chapters, lack of funds and volunteers crumbled so brought them in house as regl councils. All in person until COVID. This model was supported by staff, who assisted in all areas. Grounded in the fact that a singular success element was having staff and these groups didn’t. They were not independent, weren’t held to the affiliation chapter requirements.
COVID: Tried virtual with them. From a 50% no show to 75% no show. Everything off sponsor dollars; had budget for $5000 ea but need sponsor. Post COVID: tried in-person, but all we heard is there a virtual option? One went over limit (HH) but we weren’t there to control. no one wanted to be in-person and the councils weren't even engaged.
Have 6 industry segments so switched to having them be lead. Still do 3 section calls so all get one call every other month. Launched owners peer groups and IDEI (very active), Women in Leadership - gave birth to Thrive. From under 50 to now 900 and 225 in the room.
We switched to focus on virtual networking for our six industry sectors. We also added role-specific or topic-specific networking calls. It has proven to be extremely successful. We now offer more than 200 FREE virtual 1-hour networking opportunities for our members per year.
MARTHA HUCKABY
MGMA www.mgma.org
Chapter structure & process changed & in progress
Change 1: all to offer (not require so LMOs, NO still available) dual membership for individuals however its more about marketing though data says its about renewal and for chapters about acquisition. Was piloted in 3 ys ago with 6, now 18 (of 44) and soon all in program; dual so both take 12.5% off and MGMA collects, process and distributes no admin fee. Results: Retention rate for both is amazing and states get more new members.
Change 2: Creating a chapter add-on. Basically to assist struggling (fading, dying) affiliates, established a model for becoming subsidiaries of MGMA which takes over financial/operational. Current system - fully independent under affiliation agreement with non-contingent membership model; offers individual and organizational memberships. Chapter triggered by failing to meeting newly established KPIs by YE23.
Established State matrix, requested financial documents and created kpis:
Financial stability - per ASAE ttl revenue / expendable funds over ttl exp ratio against benchmark
Membership retention - based on marketing general
Membership growth -- if reported any new members
Member engagement -- provided the required benefits that each state provides (e.g., 12 hr interactive edu)
Out of 100 pts - scorecard
Under 64 pts - red state because had serious concerns, usually big concern
65-85 yellow state
Above 85 -- green; Many green because they had reserve
Catalyst - we’re losing states. Coming to us 11th hour, we can’t get into our bank account, don’t know where leaders went, about to close doors. We didn’t have a good handle and could only see from afar. Hadn’t reqd financial info in past. So, we wanted to make dual mandatory - no downside, members can still choose local or national or dual.
Change 3: We changed conference model, which feels threatening as states feel less oppty for non-dues revenue. The idea is to have MGMA regional conferences be more of a partnership oppty for state with revenue sharing on registrations, but no requirement for sponsor or exhibitors.
New build starts from scratch and asks fundamental why and how questions.
Solution: Rebuild aka it’s a new model
Goal: Build a model based on a clarified purpose tied to the organization’s strategic priorities
Bonus: Create new pathways for member engagement an volunteering
Case Study: MHI-WERC, also see ADCES
REBUILD
JoAnna Leon, MHI-WERC
https://werc.org/
Change in progress: chapter structure & process
Current: 10 WERCouncils – regional chapters
Integrated membership
We are making a complete overhaul in the way our chapters look and how they operate: a tear them down and build them back up approach.
New Model: Chapter Leadership Council that oversees all 10 regions with a focus on getting at least one volunteer in each state (branches) to act as host for facility tours and networking events. Tapping national programming committee and national staff.
Go back 3 years, 2020 WERC is acquired by MHI, the nation’s largest material handling, logistics, and supply chain association and becomes a division of MHI. Shut them down we were acquired; are a line item on the chapter budget; some had money which shows, others not. I was given $25k to support councils that didn’t have resources to put on events. COVID all went to sleep and while intent to re-open, no volunteer energy. So the big change is happening organically because of COVID & the acquisition is the “cover”.
We knew that trying to rebuild same way post COVID we’ll put more staff resources in and it won’t work … so need to do something different. Idea came from IAAP. Lightbulb at ASAE.
Goal – bringing education & engagement opportunities closer to home without heavy lift by volunteers; continue to streamline the planning, operations etc.
Goal -- 4 regional education & 6 facility tours so something is every region. We do the planning & was handling a lot anyway so continuing not an issue. Did a heat map – where the people are in US and Canda … work with highest and work down. 4 highest population regions get ed, the rest a facility tour; flip next year and get on a rotation. As regl start of building back up they can form a subcommittee of the leadership council to plan more events in the areas.
Shifted the education programming decisions/planning to the org main edu committee and it will remain there. For the 1st year, we get so many responses to the call for session proposals so ask them to choose some for chapter events. After June conf, we’ll take 3 highest ratings and road show; bundle into a half-day as another education offering in addition to the 4 planned.
Leaving option for as each Chapter moves from beginner stage to healthy stage they can then request to operate on their own again. Leaving the Chapter Leadership Council to eventually act in an advisory capacity to all chapters. The Leadership Council will also be responsible for planning 4-5 educational events that will rotate through the chapter regions each year leaving the branches to focus on networking.
Expected to go back to normal … surprised that people don’t get that it’s won’t happen. No time to volunteer because members are short-staffed. We even have focused at annual meeting on the tribal knowledge sharing – this is how you transition, how you capture their knowledge. Mentality has been just watch and learn; not going to work.
crawl, walk, run phase. Year 3 goal one person for every region; need to rebuild a succession plan.
Funding – Right now it’s an investment so don’t have to profit; can offset in year one; look to make $$.
So every region powered by MHI. Up until this year, self-supporting – not meant to make or lose. $25k budget to support some. Strategic Directive: we’ll put money into WERC … budget every year and then one where if $$ wasn’t an issue. I’m a team of 1! And what would it look like to hire another … chapter role, membership role, admin role. Told EC will get 3 positions.
Generic Roadmap
Identify the why and the relevant metrics which confirm impact
Assess the program against the why
Gather voices
Tap data
Go deeper - use the reflection questions
Create the business case
Charge a design team
Test the concept - in dialog, in pilot
Build a blueprint for implementation
Take the first step
POLL
The Role of Stakeholders
Id the stakeholders and then answer how should they be engaged. Think about should they engage on
necessary or preferred requirements for the new system
how it should be designed
how it should be rolled out and integrated
training methods and plans
customer and employee feedback
potential obstacles or risks
If you're looking at fixing your broken chapters or simply finding a way to maximize your chapters, consider these questions:
Ask these questions of staff:
What are you offering to members?
Where are these provided—locally, nationally?
Where are they most effectively (and efficiently) provided (locally versus nationally)?
Where are chapters producing measurable value?
What is a less restrictive structure needed to deliver those services locally?
How do we measure success? How are measuring up?
Are we training, recognizing, and rewarding based on those measures of success?
Additional reflection questions to go deeper:
Looking at your mission and goals, is there a relevant role that chapters uniquely serve?
Where is the opportunity for the association in having chapters? As brand-extenders? As incubators for new products, new business lines, new strategies? As new avenues and types of member engagement?
As new marketing strategies? As new governing strategies?
If you could net the same results from forging collaborations or partnerships rather than chapters, which would you choose?
How can your association assess the “business opportunity” in having chapters?
Self-forming groups abound (e.g., LinkedIn, Google Groups, Meet-Up, giving circles), Chapter Lite (e.g., ASID), teams, local networking groups (e.g., book clubs, travel clubs, Chat, Chew, Chocolate), corporate model (e.g., Starbucks, franchises) abound … are these formats possibilities for your association?
What do your members need to form communities? What are the make-or-break elements for their
success?
If you were to build a member community from scratch, what would the new model look like?
If you're looking at fixing your broken chapters or simply finding a way to maximize your chapters, consider these questions:
Ask these questions of staff:
What are you offering to members?
Where are these provided—locally, nationally?
Where are they most effectively (and efficiently) provided (locally versus nationally)?
Where are chapters producing measurable value?
What is a less restrictive structure needed to deliver those services locally?
How do we measure success? How are measuring up?
Are we training, recognizing, and rewarding based on those measures of success?
Additional reflection questions to go deeper:
Looking at your mission and goals, is there a relevant role that chapters uniquely serve?
Where is the opportunity for the association in having chapters? As brand-extenders? As incubators for new products, new business lines, new strategies? As new avenues and types of member engagement?
As new marketing strategies? As new governing strategies?
If you could net the same results from forging collaborations or partnerships rather than chapters, which would you choose?
How can your association assess the “business opportunity” in having chapters?
Self-forming groups abound (e.g., LinkedIn, Google Groups, Meet-Up, giving circles), Chapter Lite (e.g., ASID), teams, local networking groups (e.g., book clubs, travel clubs, Chat, Chew, Chocolate), corporate model (e.g., Starbucks, franchises) abound … are these formats possibilities for your association?
What do your members need to form communities? What are the make-or-break elements for their
success?
If you were to build a member community from scratch, what would the new model look like?
If you're looking at fixing your broken chapters or simply finding a way to maximize your chapters, consider these questions:
Additional reflection questions to go deeper:
Looking at your mission and goals, is there a relevant role that chapters uniquely serve?
Where is the opportunity for the association in having chapters? As brand-extenders? As incubators for new products, new business lines, new strategies? As new avenues and types of member engagement? As new marketing strategies? As new governing strategies?
If you could net the same results from forging collaborations or partnerships rather than chapters, which would you choose?
Deep reflective questions (continued)…
How can your association assess the “business opportunity” in having chapters?
Self-forming groups abound (e.g., LinkedIn, Google Groups, Meet-Up, giving circles), Chapter Lite (e.g., ASID), teams, local networking groups (e.g., book clubs, travel clubs, Chat, Chew, Chocolate), corporate model (e.g., Starbucks, franchises) abound … are these formats possibilities for your association?
What do your members need to form communities? What are the make-or-break elements for their success?
If you were to build a member community from scratch, what would the new model look like?
We can’t cover it all here however you do have resources – future models paper, chapter of the future white paper
https://marinermanagement.com/wp-content/uploads/2018/11/The-Evolution-of-the-Chapter-10_2017.pdf
https://marinermanagement.com/wp-content/uploads/2015/05/chptofthefuture15.pdf
The Billhighway CRP Roundtables are back!
If you’re in the DC/VA area, join us for a free lunch. These events are for anyone who wants the knowledge and benefits of group discussions with fellow professionals from associations with chapters, components, sections, branches, or state affiliates.
These events are low-key and designed for busy professionals like you. They are peer-driven jam-sessions, not lectures. You’ll leave with actionable ideas, insights, and inspirations you can put to work right away.
Hope to see you in October >> https://www.billhighway.co/events/category/chapter-roundtable/
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Share registration links.
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Billhighway
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Full financial picture of chapters
Insight into member data
Number of events chapters are hosting
Types of events they’re hosting
Percentage of members attending
Percentage of non-members attending
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