Sit back and enjoy this webinar where we decode crises we see (and feel) in chapters. We cover all kinds of troublesome scenarios, from chapter financial mismanagement, fraud, and cybersecurity attacks to AWOL or unprepared chapter officers and everything in between.
Your association’s approach to chapter crisis management and prevention depends entirely on your relationship with your components – in terms of both structure (subsidiary or independent) and your connection. While this webinar assumes chapters are subsidiaries, a situation that brings more risk to National and supposedly provides more control. Even if your components are independent, you (and your chapters) will benefit from this advice. Join us for some tips and best practices to help handle (or hopefully avoid) your next chapter crisis!
6 Habits to Build in Your Components (& for CRPs!)Billhighway
As James Clear states, “You do not rise to the level of your goals. You fall to the level of your systems.” When systems become outdated and ineffective, chapters fall into bad habits that inhibit their growth and endanger their future.
Join us to learn how to coach and support your chapters as they develop better habits. We share strategies to make small, sustainable changes.
Watch the webinar recording here >> https://youtu.be/A2dmqdT2r4U
This webinar is hosted by Billhighway & Mariner Management.
You started out with the best of intentions. Then things started to go wrong.
You wanted to deploy an intranet solution to improve communication and collaboration. You had dreams of engaged employees easily sharing and managing their content. But then things started to go wrong. If your intranet is failing, it's likely that your intentions were sound, but your expectations were unrealistic.
In this webinar Daniel Cohen-Dumani, founder and CEO of Portal Solutions and OneWindow Workplace, tells us about the 7 Signs Your Intranet is Failing (...And How to Fix It).
We discussed:
- The seven signs of a failing intranet
- Using the right tool(s) for your organization's needs
- Governance planning
- Setting goals and measuring ROI
- The overwhelming importance of having a plan
3 Ways to Tap Chapter Relevance in 2021Billhighway
We’re at the beginning of a new year, and opportunity abounds us. We know chapters are more relevant than ever. In many ways, the success in 2020 for components was tied to the fact that they were in a position to pivot more readily. We can harness that agility with the right support and permissions, so how do we tap chapters? Learn three lenses to view chapter relevance through and how to make a case to optimize chapters as part of your overall association success strategy in 2021.
10 Warning Signs a Chapter Restructure May Be In Your FutureBillhighway
On-demand available here: http://bit.ly/2oja77E
How do you know if your chapter network is in trouble? Have you heard whispers or rumors that change is needed? If you’re getting red flags or have a gut feeling but aren’t exactly sure what you should be looking for, then this webinar is for you.
Is it time to change your chapter structure? According to our Chapter Performance & Benchmarking Report, 1/3 of associations have made substantial chapter structure changes, while 1/3 are considering implementing changes.
We understand that change can be daunting. That’s why we’ll share various approaches, from small incremental adjustments to bold, transformative measures. Join us for an insightful webinar as we explore ways to adapt your chapters to meet the evolving needs of your members!
This webinar is hosted by Billhighway & Mariner Management.
Without an effective onboarding process, converting leads into clients and growing your practice can be challenging. So, how can you turn leads into clients who then become raving fans?
In this webinar, Director of Product & Enterprise Marketing, Elise Lambert shares her strategies for successfully boosting your firm's lead generation, referrals and conversions.
You have a solid base for recruiting and training chapter volunteers that has worked well in the past. Then came the evidence-based research on volunteers challenging our percepts. Followed by the pandemic and increased volunteer burnout. Turns out our training programs need a new approach. What can you do? Let’s do a reboot on chapter volunteer training. Join us for a conversation on how to use volunteer motivations and personas to drive learning and rethink our approach so we can retain volunteers and develop future leaders. Ready to shift your volunteer training to get a better learning experience?
6 Habits to Build in Your Components (& for CRPs!)Billhighway
As James Clear states, “You do not rise to the level of your goals. You fall to the level of your systems.” When systems become outdated and ineffective, chapters fall into bad habits that inhibit their growth and endanger their future.
Join us to learn how to coach and support your chapters as they develop better habits. We share strategies to make small, sustainable changes.
Watch the webinar recording here >> https://youtu.be/A2dmqdT2r4U
This webinar is hosted by Billhighway & Mariner Management.
You started out with the best of intentions. Then things started to go wrong.
You wanted to deploy an intranet solution to improve communication and collaboration. You had dreams of engaged employees easily sharing and managing their content. But then things started to go wrong. If your intranet is failing, it's likely that your intentions were sound, but your expectations were unrealistic.
In this webinar Daniel Cohen-Dumani, founder and CEO of Portal Solutions and OneWindow Workplace, tells us about the 7 Signs Your Intranet is Failing (...And How to Fix It).
We discussed:
- The seven signs of a failing intranet
- Using the right tool(s) for your organization's needs
- Governance planning
- Setting goals and measuring ROI
- The overwhelming importance of having a plan
3 Ways to Tap Chapter Relevance in 2021Billhighway
We’re at the beginning of a new year, and opportunity abounds us. We know chapters are more relevant than ever. In many ways, the success in 2020 for components was tied to the fact that they were in a position to pivot more readily. We can harness that agility with the right support and permissions, so how do we tap chapters? Learn three lenses to view chapter relevance through and how to make a case to optimize chapters as part of your overall association success strategy in 2021.
10 Warning Signs a Chapter Restructure May Be In Your FutureBillhighway
On-demand available here: http://bit.ly/2oja77E
How do you know if your chapter network is in trouble? Have you heard whispers or rumors that change is needed? If you’re getting red flags or have a gut feeling but aren’t exactly sure what you should be looking for, then this webinar is for you.
Is it time to change your chapter structure? According to our Chapter Performance & Benchmarking Report, 1/3 of associations have made substantial chapter structure changes, while 1/3 are considering implementing changes.
We understand that change can be daunting. That’s why we’ll share various approaches, from small incremental adjustments to bold, transformative measures. Join us for an insightful webinar as we explore ways to adapt your chapters to meet the evolving needs of your members!
This webinar is hosted by Billhighway & Mariner Management.
Without an effective onboarding process, converting leads into clients and growing your practice can be challenging. So, how can you turn leads into clients who then become raving fans?
In this webinar, Director of Product & Enterprise Marketing, Elise Lambert shares her strategies for successfully boosting your firm's lead generation, referrals and conversions.
You have a solid base for recruiting and training chapter volunteers that has worked well in the past. Then came the evidence-based research on volunteers challenging our percepts. Followed by the pandemic and increased volunteer burnout. Turns out our training programs need a new approach. What can you do? Let’s do a reboot on chapter volunteer training. Join us for a conversation on how to use volunteer motivations and personas to drive learning and rethink our approach so we can retain volunteers and develop future leaders. Ready to shift your volunteer training to get a better learning experience?
On-demand available here: http://bit.ly/2ipuM5N
In this week’s webinar, we’ll explore 5 ways to increase engagement at the chapter level by providing them with a foundation for success.
The 5 Most Important Metrics for Your ComponentsBillhighway
Are you ready to make your components more successful this year? Then, join us for this exclusive webinar to help your chapters build better habits and measure five essential metrics. We cover what you should monitor to stay ahead of the game.
9 Key Responsibilities of Nonprofit Executive DirectorsTechSoup
The role of a nonprofit executive director (ED) is all-encompassing. The ED is literally in charge of everything, including the success of their board. And while every nonprofit is different, there are nine key areas that every ED should master. Don't count on your board to know what EDs actually do. By knowing the job, you can deliver for your mission, your board, and your career. In this 60-minute webinar, we will
Learn what high-performing EDs prioritize
Learn what can be delegated and what is your job
Get free tools and templates to make the job easier
Sending CRPs Some Love: Our Best Chapter ResourcesBillhighway
February is the month of love! And you know who we love most? CRPs! CRPs make a difference every day by helping their association and chapters solve the challenges in front of them. But where do CRPs turn for help? Your community of course…and Billhighway & Mariner!
We’re floored by the range of issues that component relations professionals (CRPs) address daily, so we want to help you manage stressful chapter situations and give you strategies to circumvent them.
In this webinar, we:
1. Address challenges that are unique to CRPs, from chapter succession issues to monitoring component performance, and everything in-between
2. Provide different approaches to solving these tough chapter issues
3. Highlight our favorite resources, best practices, and tips & tricks
We have many resources for your moment of need, so let’s use them to look ahead and move the needle in 2022.
This webinar was brought to you by Billhighway & Mariner Management.
We currently have 5 distinct generations in the workplace, including in internal audit and compliance departments. A recent Deloitte survey predicts that Millennials will make up 75% of the global workforce in the next few years, which includes our audit staff. From a management perspective, we need to blend the realities of the work we do with the challenges of working in a multigenerational staff.
This presentation will highlight the challenges faced by audit management when incorporating multiple generations into a department, and focus on approaches we can take to ensure each group has a successful integration into our multigenerational team.
• Establish a baseline understanding of differing generational skills
• Identify the skill gaps and training needs for generational inclusion
• List changes that may be necessary within our departments.
Knowledge Management is first and foremost a willingness and desire of people within the organisation to help each other make things better. If this desire is not truly there, all that your process and technology-related investments will lead to, are expensive and embarrassing white elephants.
Building an efficient law practice means digging deep and figuring out what works and what doesn’t. Stacey Burke has audited law firms of varying practice areas across the country. In this webinar she will give her top tips for running an efficient law practice by using appropriate technology and other best practices.
The Effective Director (Series: Board of Directors Boot Camp 2020) Financial Poise
While we think of a board as a functioning entity, much of the success of the board relies on the individual behavior of its directors. During this program, we talk about some of the productive and problematic behavior that can show up in the boardroom, and the effect that it can have on board effectiveness. We look at what’s expected of directors from ownership and management, and share examples of the ways that a highly effective director can help to meet or exceed those expectations and make a meaningful contribution to the company’s success.
To listen to this webinar on-demand, go to: https://www.financialpoise.com/financial-poise-webinars/the-effective-director-2020/
Forward Progress - How to Use Webinars to Promote Your BusinessSocial Jack
Learn how business coaches are retaining clients, filling events and locking in qualified appointments using Online Webinars!
In this in-depth FREE Training Overview, Dean DeLisle, Founder and CEO of Forward Progress – a Chicago based Coaching and Training Organization and a long-standing member with Worldwide Association of Business Coaches, will lead this webinar, guiding you through all the techniques YOU can use with online webinar conferences to build a better business coaching practice and maintain relationships and connections with your current clients!
Featured frequently in news publications, radio and television, Dean DeLisle has helped over 4,000 clients connect with over 25 million leads and close over a billion dollars in sales—all by helping them make the connections that count.
Learn how thousands of Business Coaching companies are leveraging these online webinars to help train their clients and attract new ones.
If you currently provide value and expertise in a specific field of Business Coaching and you already have content related to that expertise, then you absolutely need to watch this online review of how to leverage webinars.
Think about content you may already have:
● Power Points
● Articles
● Blogs
● Website Content
● Training Materials
● White Papers
All of these can be used within the scope of providing webinars – which are simply an online delivery mechanism for you to share your expertise with the world.
Getting new business is critical in today’s business world where every targeted lead counts! Join the thousands of people who have generated new business in the last few months just by simply attending these webinars!
PLEASE NOTE***If you cannot make the scheduled time, upon registering, you will automatically get access to the recording and materials.
We look forward to seeing you there!
The Bottom Line of Software Asset Managementhdicapitalarea
A successful Software Asset Management (SAM) program has many aspects to consider and does not stand alone from other organizational Service Management practices.
It’s one thing to sell to customers—it’s another to negotiate with business partners, corporate lawyers and investors. In this Entrepreneurship 101 lecture, we discuss the art of the sale in depth and give tips and tricks on how you can succeed when negotiating with various stakeholders.
Key topics covered: Partnerships, corporate agreements and negotiating.
Presented at KMWorld 2018 by Mary Little (Enterprise Knowledge) and Hasan Syed (Federal Home Loan Bank of Chicago), the presentation offers a case study from FHLBC on how they have communicated the value of KM to the senior leaders of FHLBC and gained their buy-in by aligning KM initiatives to FHLBC’s overall strategic plan. This presentation showcases how they developed a KM Leadership Team for the service desk and leveraged the Leadership Team to spread the word up and across the organization about the benefits that a well-designed taxonomy, content strategy, enterprise search, and culture of collaboration can have on the productivity and engagement of its workforce.
LinkedIn Talent Insights Launch Guide for Program ManagersPamela Foo
The way to a successful launch. This playbook will set your organization up for success as it rolls out Talent Insights.
1) Build awareness and support
2) Set your team up for success
3) Track and measure success
4) How we can work together
Revenue Revamp: 5 Game-Changing Fixes Help Chapters Increase Non-Dues Revenue...Billhighway
As an association exec, you’d love for 2024 to be a year of strong non-dues revenue growth – for you and your chapters. If sponsors, exhibitors, and advertisers believe your chapters can positively impact their bottom lines, chapters will convert more customers with less effort.
But most chapters (and some associations) inadvertently turn off those buyers because of website navigation, collateral, and messaging that leaves prospects confused and unconvinced. How can we help our chapters?
This fun session will outline simple changes that will help chapters to attract and convert sponsors, exhibitors, and advertisers efficiently and effectively including:
- How to quickly create a compelling case to invest money with your association
- Which stats and stories provide the most effective social proof of your value
- What information buyers need at various stages of their buying journey
We're diving into simple, game-changing fixes to help your chapters skyrocket their non-dues revenue. Think attracting sponsors, exhibitors, and advertisers like a pro!
More Related Content
Similar to 11 Ways to Help Chapters Avoid (Or handle) a Crisis
On-demand available here: http://bit.ly/2ipuM5N
In this week’s webinar, we’ll explore 5 ways to increase engagement at the chapter level by providing them with a foundation for success.
The 5 Most Important Metrics for Your ComponentsBillhighway
Are you ready to make your components more successful this year? Then, join us for this exclusive webinar to help your chapters build better habits and measure five essential metrics. We cover what you should monitor to stay ahead of the game.
9 Key Responsibilities of Nonprofit Executive DirectorsTechSoup
The role of a nonprofit executive director (ED) is all-encompassing. The ED is literally in charge of everything, including the success of their board. And while every nonprofit is different, there are nine key areas that every ED should master. Don't count on your board to know what EDs actually do. By knowing the job, you can deliver for your mission, your board, and your career. In this 60-minute webinar, we will
Learn what high-performing EDs prioritize
Learn what can be delegated and what is your job
Get free tools and templates to make the job easier
Sending CRPs Some Love: Our Best Chapter ResourcesBillhighway
February is the month of love! And you know who we love most? CRPs! CRPs make a difference every day by helping their association and chapters solve the challenges in front of them. But where do CRPs turn for help? Your community of course…and Billhighway & Mariner!
We’re floored by the range of issues that component relations professionals (CRPs) address daily, so we want to help you manage stressful chapter situations and give you strategies to circumvent them.
In this webinar, we:
1. Address challenges that are unique to CRPs, from chapter succession issues to monitoring component performance, and everything in-between
2. Provide different approaches to solving these tough chapter issues
3. Highlight our favorite resources, best practices, and tips & tricks
We have many resources for your moment of need, so let’s use them to look ahead and move the needle in 2022.
This webinar was brought to you by Billhighway & Mariner Management.
We currently have 5 distinct generations in the workplace, including in internal audit and compliance departments. A recent Deloitte survey predicts that Millennials will make up 75% of the global workforce in the next few years, which includes our audit staff. From a management perspective, we need to blend the realities of the work we do with the challenges of working in a multigenerational staff.
This presentation will highlight the challenges faced by audit management when incorporating multiple generations into a department, and focus on approaches we can take to ensure each group has a successful integration into our multigenerational team.
• Establish a baseline understanding of differing generational skills
• Identify the skill gaps and training needs for generational inclusion
• List changes that may be necessary within our departments.
Knowledge Management is first and foremost a willingness and desire of people within the organisation to help each other make things better. If this desire is not truly there, all that your process and technology-related investments will lead to, are expensive and embarrassing white elephants.
Building an efficient law practice means digging deep and figuring out what works and what doesn’t. Stacey Burke has audited law firms of varying practice areas across the country. In this webinar she will give her top tips for running an efficient law practice by using appropriate technology and other best practices.
The Effective Director (Series: Board of Directors Boot Camp 2020) Financial Poise
While we think of a board as a functioning entity, much of the success of the board relies on the individual behavior of its directors. During this program, we talk about some of the productive and problematic behavior that can show up in the boardroom, and the effect that it can have on board effectiveness. We look at what’s expected of directors from ownership and management, and share examples of the ways that a highly effective director can help to meet or exceed those expectations and make a meaningful contribution to the company’s success.
To listen to this webinar on-demand, go to: https://www.financialpoise.com/financial-poise-webinars/the-effective-director-2020/
Forward Progress - How to Use Webinars to Promote Your BusinessSocial Jack
Learn how business coaches are retaining clients, filling events and locking in qualified appointments using Online Webinars!
In this in-depth FREE Training Overview, Dean DeLisle, Founder and CEO of Forward Progress – a Chicago based Coaching and Training Organization and a long-standing member with Worldwide Association of Business Coaches, will lead this webinar, guiding you through all the techniques YOU can use with online webinar conferences to build a better business coaching practice and maintain relationships and connections with your current clients!
Featured frequently in news publications, radio and television, Dean DeLisle has helped over 4,000 clients connect with over 25 million leads and close over a billion dollars in sales—all by helping them make the connections that count.
Learn how thousands of Business Coaching companies are leveraging these online webinars to help train their clients and attract new ones.
If you currently provide value and expertise in a specific field of Business Coaching and you already have content related to that expertise, then you absolutely need to watch this online review of how to leverage webinars.
Think about content you may already have:
● Power Points
● Articles
● Blogs
● Website Content
● Training Materials
● White Papers
All of these can be used within the scope of providing webinars – which are simply an online delivery mechanism for you to share your expertise with the world.
Getting new business is critical in today’s business world where every targeted lead counts! Join the thousands of people who have generated new business in the last few months just by simply attending these webinars!
PLEASE NOTE***If you cannot make the scheduled time, upon registering, you will automatically get access to the recording and materials.
We look forward to seeing you there!
The Bottom Line of Software Asset Managementhdicapitalarea
A successful Software Asset Management (SAM) program has many aspects to consider and does not stand alone from other organizational Service Management practices.
It’s one thing to sell to customers—it’s another to negotiate with business partners, corporate lawyers and investors. In this Entrepreneurship 101 lecture, we discuss the art of the sale in depth and give tips and tricks on how you can succeed when negotiating with various stakeholders.
Key topics covered: Partnerships, corporate agreements and negotiating.
Presented at KMWorld 2018 by Mary Little (Enterprise Knowledge) and Hasan Syed (Federal Home Loan Bank of Chicago), the presentation offers a case study from FHLBC on how they have communicated the value of KM to the senior leaders of FHLBC and gained their buy-in by aligning KM initiatives to FHLBC’s overall strategic plan. This presentation showcases how they developed a KM Leadership Team for the service desk and leveraged the Leadership Team to spread the word up and across the organization about the benefits that a well-designed taxonomy, content strategy, enterprise search, and culture of collaboration can have on the productivity and engagement of its workforce.
LinkedIn Talent Insights Launch Guide for Program ManagersPamela Foo
The way to a successful launch. This playbook will set your organization up for success as it rolls out Talent Insights.
1) Build awareness and support
2) Set your team up for success
3) Track and measure success
4) How we can work together
Similar to 11 Ways to Help Chapters Avoid (Or handle) a Crisis (20)
Revenue Revamp: 5 Game-Changing Fixes Help Chapters Increase Non-Dues Revenue...Billhighway
As an association exec, you’d love for 2024 to be a year of strong non-dues revenue growth – for you and your chapters. If sponsors, exhibitors, and advertisers believe your chapters can positively impact their bottom lines, chapters will convert more customers with less effort.
But most chapters (and some associations) inadvertently turn off those buyers because of website navigation, collateral, and messaging that leaves prospects confused and unconvinced. How can we help our chapters?
This fun session will outline simple changes that will help chapters to attract and convert sponsors, exhibitors, and advertisers efficiently and effectively including:
- How to quickly create a compelling case to invest money with your association
- Which stats and stories provide the most effective social proof of your value
- What information buyers need at various stages of their buying journey
We're diving into simple, game-changing fixes to help your chapters skyrocket their non-dues revenue. Think attracting sponsors, exhibitors, and advertisers like a pro!
Communication lies at the heart of every successful association, driving growth, engagement, and impact in today’s fast-paced world. For chapters, communicating effectively is paramount to their strength and success. Are you ready to take your chapter communications to new heights?
Drive Member Engagement through Revitalized Chapter EventsBillhighway
Are your chapter events struggling to capture member interest? Do you face challenges in creating impactful experiences that resonate and keep members coming back? Join us for an engaging webinar as we delve into the art of planning chapter events that drive participation and cultivate a thriving community.
This webinar is hosted by Billhighway & Mariner Management.
20 Things You Can Do For Your Chapters in 2023Billhighway
2022 was a big year for moving forward with “the new normal,” but are you ready to take your chapters to the next level in 2023? How will you make your volunteers’ lives easier? What tools can you use to better support chapter leaders?
In case you didn’t hear, Mariner Management turned 20 in January! As a celebration of this accomplishment and in honor of Billhighway’s 23rd year of service to component-based organizations, we’ve gathered our favorite “Top 20” tips we’d love to share.
Join us to learn:
→ Our top 20 resources, tools, and tips for CRPs
→ How to support your chapters now so they can plan for the future
→ Bring your questions for an “Ask Me Anything” chat with Peggy Hoffman
This free webinar will provide ideas you can start implementing immediately.
Can You Hear Me? Effective Practices in Communicating with Chapter LeadersBillhighway
Good old-fashioned communication is one of the best ways to build successful relationships with your chapters. Communication is a two-way street, but not everyone communicates in the same way.
Have you ever been frustrated by the lack of transparency between you and your chapters? Or felt like your communication revolved around administrative asks instead of resources and advice? Maybe it’s time to Mari Kondo your chapter communications.
Peggy Hoffman from Mariner Management — with help from some super communicator CRPs —shares advice and examples on creating effective chapter communication practices.
Speakers:
- Peggy Hoffman, Mariner Management
- Michele Champion, California Association of Marriage and Family Therapists (CAMFT)
- Jennifer Steffan, National Institute of Governmental Purchasing (NIGP)
- Wesley Carr, American Inns of Court
Hosted by Billhighway & Mariner Management.
Idea Swap: Helping Chapters Embrace ChangeBillhighway
We need chapter leaders to make changes. It could be huge like shifting structures, medium like embracing new volunteer models, support services, affiliate agreements, or easy like changing your schedule. Resistance to change is natural. Anytime you introduce a new process or technology, you have to think about change management from the very start. Unfortunately, we underestimate how our leader training can support us in leading that change. This idea swap will explore how we can use our current and future training opportunities to help chapters embrace change.
Hosted by Billhighway & Mariner Management.
The Webinar You Need to Get Your Leaders On Board with New TechBillhighway
When you discover a new tech tool, do you sign right up? Sit back and wait? Shake your head?
More than 130,000 new apps hit mobile platforms every month, and thousands of new startups target us with ads…all promising to be the best tech you’ve ever used. And the subconscious way you approach new tech can greatly impact the way you can leverage today’s biggest advancements.
Join Beth Z, Your Nerdy Best Friend, to discover your Technology Psychology. You’ll take a self-assessment to find out your Technology Psychology Persona to help you understand the benefits and limitations of your approach to new technology. You’ll also see the new tech world from other perspectives so you can understand why it’s so tough to get everyone on the same digital page when it comes to tech solutions.
JOIN BETH Z’S BRAND-NEW PROGRAM TO…
- Identify how you subconsciously approach new technology
- Gain insight into other views of technology to find common ground to be more productive
- Discover techniques that make new technology work better for you, no matter your Technology Psychology
- Leave with new tech tool ideas that you can use right away!
MEET YOUR NEW NERDY BEST FRIEND…
Beth Ziesenis: Author. Speaker. Nerd.
Since her first Motorola RAZR flip phone, Beth has made a verb out of the word “nerd.” She’s here to help you filter through thousands of apps, gadgets, widgets and doodads to find the perfect free and bargain technology tools for work and home. Although the only real trophy she ever won was for making perfect French fries at McDonald’s in high school, Beth Z has been featured on Best Speaker lists by several organizations that write best speaker lists. She has written a whole shelf of books on apps and has spoken to more than 100 thousand audience members just like you. And if you’re puzzling over why she goes by “Beth Z”… it’s because she only finds about three people a year who can pronounce her last name.
Hosted by Billhighway, Mariner Management & Your Nerdy Best Friend
Idea Swap: Ways to Celebrate & Appreciate Our VolunteersBillhighway
Don’t let National Volunteer Week (#NVW) sneak up on you! National Volunteer Week is April 17th through April 23rd. So go ahead and mark your calendars now! It’s an opportunity to shine a light on the people who tirelessly serve our associations. Volunteers represent a large portion of our organizations and keep our chapters thriving, making them critical to our ability to meet member needs and move our missions. We’d be lost without them.
The question is, how do we authentically reward, recognize and support our chapter volunteers? To celebrate, we’ve compiled our favorite ways to show appreciation now or at any time of the year. In reality, we don’t need a month or week designated to thank our volunteers; instead, we should be showing our appreciation all year long. So join us for an idea swap with your CRP peers chocked full of ideas and inspiration to show your volunteers some love.
Hosted by Billhighway & Mariner Management.
Chapter Performance & Benchmarking Unwrapped: Creating a Compelling Chapter S...Billhighway
Day 3 Agenda:
- How to build and create a compelling story about the value of your chapters
- How to find bright spots, tell stories, and what tech to use
View the workshop recording: https://youtu.be/XBzt76UwD7w
Members seek face-to-face opportunities to connect, learn, volunteer, and socialize with their peers more than ever. CRPs are looking for ways to activate that member engagement at chapters. Around the country, they’re asking:
- Are associations changing how they manage and relate to their chapters?
- What support and services should we give our chapters?
- How should we evaluate our chapters?
- Are chapters still relevant?
Mariner Management and Billhighway conducted the third Chapter Benchmarking Study to explore these questions and more. We went out to CRPs, CEOs, and Chapter Leaders. The data analysis offers a resource for benchmarking, sharing innovations in chapter management, and starting conversations about the future of chapters. Join us as we unveil the 2022 Association Chapter Performance & Benchmarking Report, and more importantly, look at how you can use it to answer your questions and optimize your chapters! #leveragechapters #gotchapters
Chapter Performance & Benchmarking Unwrapped: Using Dashboards to Tell the Ch...Billhighway
Day 2 Agenda:
- Explore how to use benchmarking to create a dashboard about your chapter programs
- Share how your association can use a dashboard to monitor chapter health
View the workshop recording: https://youtu.be/sXj0oGXwhn4
Members seek face-to-face opportunities to connect, learn, volunteer, and socialize with their peers more than ever. CRPs are looking for ways to activate that member engagement at chapters. Around the country, they’re asking:
- Are associations changing how they manage and relate to their chapters?
- What support and services should we give our chapters?
- How should we evaluate our chapters?
- Are chapters still relevant?
Mariner Management and Billhighway conducted the third Chapter Benchmarking Study to explore these questions and more. We went out to CRPs, CEOs, and Chapter Leaders. The data analysis offers a resource for benchmarking, sharing innovations in chapter management, and starting conversations about the future of chapters. Join us as we unveil the 2022 Association Chapter Performance & Benchmarking Report, and more importantly, look at how you can use it to answer your questions and optimize your chapters! #leveragechapters #gotchapters
Chapter Performance & Benchmarking Unwrapped: How Associations View ChaptersBillhighway
Day 1 Agenda:
- Overview of how associations view chapters from 3-levels: CRP (operations); CEO (strategy); Chapter Leader (volunteer experience on the ground)
- The findings of the 2022 Chapter Performance and Benchmarking Study
- Share how your association can use the data and findings
View the workshop recording: https://youtu.be/Mh3uxdlf3vs
Members seek face-to-face opportunities to connect, learn, volunteer, and socialize with their peers more than ever. CRPs are looking for ways to activate that member engagement at chapters. Around the country, they’re asking:
- Are associations changing how they manage and relate to their chapters?
- What support and services should we give our chapters?
- How should we evaluate our chapters?
- Are chapters still relevant?
Mariner Management and Billhighway conducted the third Chapter Benchmarking Study to explore these questions and more. We went out to CRPs, CEOs, and Chapter Leaders. The data analysis offers a resource for benchmarking, sharing innovations in chapter management, and starting conversations about the future of chapters. Join us as we unveil the 2022 Association Chapter Performance & Benchmarking Report, and more importantly, look at how you can use it to answer your questions and optimize your chapters! #leveragechapters #gotchapters
Virtual Idea Swap: Coaching Chapter Leaders for SuccessBillhighway
What would we do without chapter volunteers? They’re our everything! Year after year, volunteers step up, take on chapter leadership roles, then step aside for the next set of leaders. So how do we ensure our volunteers have what they need to contribute? How can we inspire them?
In this chapter virtual idea swap—Coaching Chapter Leaders for Success—you'll be able to collaborate with your CRP peers on essential coaching skills aimed at attracting and motivating volunteer leaders.
Billhighway: A Solution for Better Chapter Performance Billhighway
Do you ever wonder if there are ways you can help your chapters be more effective? Chapter leaders are typically not association management experts. They’re not financial whizzes, compliance professionals, database managers, technologists, or website administrators. The responsibilities of managing a chapter take many of them far outside their comfort zone and can limit their effectiveness in serving members.
The good news is you and your chapter leaders don’t have to put up with this frustrating situation. The solution is out there, but you might not know about it yet. Everyone’s familiar with AMS, LMS, event registration platforms, and other tools used for chapter management. But do you know that Billhighway unifies all that functionality into one solution that helps to significantly improve chapter performance, increase member retention, and grow revenue? Join us to learn more about how you can dramatically increase the performance of your chapters and why your chapter leaders and Executive Director will love you for it.
We traditionally focus on resources, tools, and insights that help you and your chapters without being a commercial for Billhighway. This webinar is different, so we want to be upfront about it. In times like these, associations need Billhighway more than ever. So we’re breaking with tradition and focusing this webinar on demonstrating how the Billhighway solution can help component-based associations solve the unique challenges of our current times.
Prepping for 2022: Chapter Virtual Idea SwapBillhighway
With 2021 winding down, what’s ahead for chapters? COVID will still be “a thing” and, for some, budgets will still be in flux. We can expect there will be challenges and new opportunities galore. So we put our collective heads together to think positively and proactively about 2022. We offered some tips based on 2021 and collaborated on how to prepare for next year. Participants shared lessons learned, ideas tried and solutions found.
Drive Chapter Behavior with Targeted BenchmarkingBillhighway
Benchmarking (count and compare) can serve many purposes, but the most important purpose is to define what’s most important! Everyone’s likely heard some variation on the business maxim, “you can’t manage what you don’t measure,” but the corollary consequence, “you tend to manage what’s being measured” is often overlooked. Bottom line, if we want our chapters to help us serve the members and move the mission, we need to benchmark those behaviors that help us achieve that end. In other words, let’s count the things that count…and, oh by the way, all the things that count can’t necessarily be counted!
Benchmarking also implies comparison, and here’s the other important purpose. When we measure and make comparisons on those metrics which are truly important, we can then identify our “bright spots” – the high achievers – and replicate those behaviors across the system. Win-win!!
We talk about what we’re benchmarking (or not) and why. While there’s no guarantee, experience suggests that “if you measure it, they will do it,” so let’s be sure we measure the right stuff.
Chapter Events: Deciding on In-Person, Hybrid, or VirtualBillhighway
What’s the outlook for in-person chapter events in 2021 and how do we help chapter leaders decide whether to host an in-person, hybrid, or virtual event?
For nearly a year, CRPs and chapter leaders have focused on virtual. As the vaccine rolls out across the country, the focus is shifting to when chapters can resume in-person meetings (and indeed some already have). But should chapters plan on in-person meetings this year? Can they provide a safe experience? Will members be ready? What about hybrid—the word on everyone’s mind? Is that a viable possibility?
Like you, we had more questions than answers so we tapped one of the brightest minds we know on association and chapter events. Join us as we provide expert advice on how to help chapters make the right event decisions.
Hosted by Billhighway and Mariner Management.
Chapter Performance Reimagined: Taking Your Association's Growth to the Next ...Billhighway
Throughout COVID-19, we’ve seen a lot of associations wrestling with the impact of lower revenue and declining membership. But what if your components could help turn that around for you? In times like these, where many associations are not able to have large in-person conferences, chapters and affiliates can be used to deliver member-value locally in ways that National cannot. By empowering your components, associations can increase member engagement and retention, growing both revenue and membership. In this webinar, we touch on ways you can significantly mobilize your components to better serve members and create a win/win for your members, your chapters, and your association.
We traditionally focus on resources, tools, and insights that help you and your chapters without being a commercial for Billhighway. This webinar is different, so we want to be upfront about it. In times like these, associations need Billhighway more than ever. So we’re breaking with tradition and focusing this webinar on demonstrating how the Billhighway solution can help component-based associations solve the unique challenges of our current times. We wanted to share this detail with you ahead of time and encourage you to invite your executive director, CEO, CFO, and other senior-level leaders to hear a message they won’t want to miss.
Chapter Tech Edition: A Few of Our Favorite Chapter Tools for 2021Billhighway
The shift to virtual has placed an even greater emphasis on the importance of leveraging technology at the local level. In this session, we’ll share specific tools to help maximize chapter performance in this new reality. Peter Houstle & Peggy Hoffman from Mariner Management will be your Tech Emcees and share how CRPs are leveraging these chapter tech tools on the job and why they’re recommending them to their chapter leaders. These tools come straight from other CRPs, so we’re sure they can work for your association too!
Pivoting Your Chapter Leadership Conference to VirtualBillhighway
As the world begins to open back up in the coming months, one question will continue to remain on the minds of many chapter leaders–what now? Can they still count on your association to provide the leadership resources they need to continue to bring community and education to members? The future is still uncertain, but what’s clear is that chapters will need to change how they deliver value to members.
While we figure it all out, there is no doubt that this is an excellent opportunity to introduce your chapter leaders to different forms of virtual education. The best way to learn is through experience. Join in as we explore how to turn your chapter leader training to virtual meetings that create engaging connections in unexpected ways.
Brought to you by 2019 CEX Sponsor, Community Brands!
https://www.communitybrands.com/
How to Make a Field invisible in Odoo 17Celine George
It is possible to hide or invisible some fields in odoo. Commonly using “invisible” attribute in the field definition to invisible the fields. This slide will show how to make a field invisible in odoo 17.
Biological screening of herbal drugs: Introduction and Need for
Phyto-Pharmacological Screening, New Strategies for evaluating
Natural Products, In vitro evaluation techniques for Antioxidants, Antimicrobial and Anticancer drugs. In vivo evaluation techniques
for Anti-inflammatory, Antiulcer, Anticancer, Wound healing, Antidiabetic, Hepatoprotective, Cardio protective, Diuretics and
Antifertility, Toxicity studies as per OECD guidelines
The Roman Empire A Historical Colossus.pdfkaushalkr1407
The Roman Empire, a vast and enduring power, stands as one of history's most remarkable civilizations, leaving an indelible imprint on the world. It emerged from the Roman Republic, transitioning into an imperial powerhouse under the leadership of Augustus Caesar in 27 BCE. This transformation marked the beginning of an era defined by unprecedented territorial expansion, architectural marvels, and profound cultural influence.
The empire's roots lie in the city of Rome, founded, according to legend, by Romulus in 753 BCE. Over centuries, Rome evolved from a small settlement to a formidable republic, characterized by a complex political system with elected officials and checks on power. However, internal strife, class conflicts, and military ambitions paved the way for the end of the Republic. Julius Caesar’s dictatorship and subsequent assassination in 44 BCE created a power vacuum, leading to a civil war. Octavian, later Augustus, emerged victorious, heralding the Roman Empire’s birth.
Under Augustus, the empire experienced the Pax Romana, a 200-year period of relative peace and stability. Augustus reformed the military, established efficient administrative systems, and initiated grand construction projects. The empire's borders expanded, encompassing territories from Britain to Egypt and from Spain to the Euphrates. Roman legions, renowned for their discipline and engineering prowess, secured and maintained these vast territories, building roads, fortifications, and cities that facilitated control and integration.
The Roman Empire’s society was hierarchical, with a rigid class system. At the top were the patricians, wealthy elites who held significant political power. Below them were the plebeians, free citizens with limited political influence, and the vast numbers of slaves who formed the backbone of the economy. The family unit was central, governed by the paterfamilias, the male head who held absolute authority.
Culturally, the Romans were eclectic, absorbing and adapting elements from the civilizations they encountered, particularly the Greeks. Roman art, literature, and philosophy reflected this synthesis, creating a rich cultural tapestry. Latin, the Roman language, became the lingua franca of the Western world, influencing numerous modern languages.
Roman architecture and engineering achievements were monumental. They perfected the arch, vault, and dome, constructing enduring structures like the Colosseum, Pantheon, and aqueducts. These engineering marvels not only showcased Roman ingenuity but also served practical purposes, from public entertainment to water supply.
A Strategic Approach: GenAI in EducationPeter Windle
Artificial Intelligence (AI) technologies such as Generative AI, Image Generators and Large Language Models have had a dramatic impact on teaching, learning and assessment over the past 18 months. The most immediate threat AI posed was to Academic Integrity with Higher Education Institutes (HEIs) focusing their efforts on combating the use of GenAI in assessment. Guidelines were developed for staff and students, policies put in place too. Innovative educators have forged paths in the use of Generative AI for teaching, learning and assessments leading to pockets of transformation springing up across HEIs, often with little or no top-down guidance, support or direction.
This Gasta posits a strategic approach to integrating AI into HEIs to prepare staff, students and the curriculum for an evolving world and workplace. We will highlight the advantages of working with these technologies beyond the realm of teaching, learning and assessment by considering prompt engineering skills, industry impact, curriculum changes, and the need for staff upskilling. In contrast, not engaging strategically with Generative AI poses risks, including falling behind peers, missed opportunities and failing to ensure our graduates remain employable. The rapid evolution of AI technologies necessitates a proactive and strategic approach if we are to remain relevant.
Operation “Blue Star” is the only event in the history of Independent India where the state went into war with its own people. Even after about 40 years it is not clear if it was culmination of states anger over people of the region, a political game of power or start of dictatorial chapter in the democratic setup.
The people of Punjab felt alienated from main stream due to denial of their just demands during a long democratic struggle since independence. As it happen all over the word, it led to militant struggle with great loss of lives of military, police and civilian personnel. Killing of Indira Gandhi and massacre of innocent Sikhs in Delhi and other India cities was also associated with this movement.
2024.06.01 Introducing a competency framework for languag learning materials ...Sandy Millin
http://sandymillin.wordpress.com/iateflwebinar2024
Published classroom materials form the basis of syllabuses, drive teacher professional development, and have a potentially huge influence on learners, teachers and education systems. All teachers also create their own materials, whether a few sentences on a blackboard, a highly-structured fully-realised online course, or anything in between. Despite this, the knowledge and skills needed to create effective language learning materials are rarely part of teacher training, and are mostly learnt by trial and error.
Knowledge and skills frameworks, generally called competency frameworks, for ELT teachers, trainers and managers have existed for a few years now. However, until I created one for my MA dissertation, there wasn’t one drawing together what we need to know and do to be able to effectively produce language learning materials.
This webinar will introduce you to my framework, highlighting the key competencies I identified from my research. It will also show how anybody involved in language teaching (any language, not just English!), teacher training, managing schools or developing language learning materials can benefit from using the framework.
Introduction to AI for Nonprofits with Tapp NetworkTechSoup
Dive into the world of AI! Experts Jon Hill and Tareq Monaur will guide you through AI's role in enhancing nonprofit websites and basic marketing strategies, making it easy to understand and apply.
Read| The latest issue of The Challenger is here! We are thrilled to announce that our school paper has qualified for the NATIONAL SCHOOLS PRESS CONFERENCE (NSPC) 2024. Thank you for your unwavering support and trust. Dive into the stories that made us stand out!
11 Ways to Help Chapters Avoid (Or handle) a Crisis
1. 11 Ways to Help Chapters
Avoid (Or handle) a Crisis
2. What tech tools will help lessen
the administrative burden on
my chapter leaders?
How do I build more resilient
components and volunteers?
Ask the Hosts…
6. To build a trusting relationship, regularly
communicate and provide helpful resources:
#1 Continually work on
your relationship with
chapter leaders.
Schedule regular check-in calls or web meetings.
Send out chapter leader newsletters with helpful
information.
Have an ‘open door’ policy to make it easy for
leaders to contact you.
7. Help chapter leaders save time, avoid errors, provide
a better member and user experience, and stay in
alignment with HQ.
#2 Support chapters with
time-saving technology.
Provide limited access to your AMS or CRM
software.
Provide website templates, email marketing
software, and chapter banking technology.
8. Education is the best prevention.
#3 Provide online training
for chapters.
Break trainings down into small bits, easier to
digest!
Create short videos; use your LMS or YouTube
channel
Mix up your training content (short articles, tip
sheets, webinars, virtual roundtables, online
courses)
Use your LMS to track member participation.
9. Help leaders get to know, support, and learn from each
other.
#4 Host peer education &
networking sessions.
An online community to ask questions, provide
advice, and share resources; just be sure to have
ambassadors on hand.
Host chapter leader meet-ups
11. Encourage (or require) chapters adopt policies and
procedures you develop.
#5 Create chapter
policies and procedures.
Never assume chapter leaders know the right
things to do!
Provide policies and procedures on:
• Cybersecurity
• Financial controls
• Data privacy
• Conflict of interest
12. Sometimes chapters need more assistance than a
policy, video, or checklist can provide.
#6 Offer chapter
consulting services.
Assess or audit a chapter function; work with them
to develop a plan.
Offer website audits to show chapters how to
improve user experience & HQ branding.
Offer 1:1 coaching with an independent coach or
SME.
13. Let’s shift from watchdog to coach as a better
approach to gaining compliance.
#7 Use a chapter self
assessment.
Invite chapters to evaluate how well they meet
‘best practice’ criteria.
Embed instructional evaluation
Expand with a data-sharing analysis project.
14. Identify the chapter activities you want to encourage
and provide a budget match for them.
#8 Provide a budget match
to chapters.
With a dollar match, the chapter has some skin in
the game!
A match demonstrates HQ’s commitment to their
success.
15. Provide a handy reference for chapter leaders in
areas of higher risk or association priorities.
#9 Distribute how-to
resources.
Target areas where chapters have highest risk.
Highlight examples from chapters.
Highlight resources available, connection to
minimum or legal requirements.
Engage leaders in developing.
16. A list of vetted professional service providers ensures
that chapters know where to turn when they need
help and minimizes the likelihood of conflicts of interest.
#10 Identify local/regional
professional services.
Identify a nonprofit attorney to help chapters with
legal issues.
Provide a list of vetted association management
companies (AMCs) or consultants for:
• Meeting planning
• Administration
• HR
• Marketing/PR
• Advocacy
• Website development/design
17. This is the root of the problem.
#11 Address the
volunteer drain.
Help chapters embrace micro, ad hoc & episodic
volunteering
Reduce the requirements for boards/committees
giving chapters flexibility
Be a volunteer recruiter
Develop a reward program for chapter volunteers
Spotlight chapter volunteers
Alleviate burden of being a chapter members
Replace checklists with impact measures
18. Communication
Get beyond emails, embed
education in all you do like
consulting services that
educate.
Education
Think at the moment-of-need &
go beyond standard “how to
your role” checklist.
Support
Lay groundwork for a trusting
relationship through on-
demand support strategy.
3 Recurring Themes
20. Billhighway Mariner Management
• Current financial reporting
• Chapter member engagement
data
• Number of events they’re hosting
• Types of events they’re hosting
• Percentage of members and non-
members attending
• Discovering your chapter ROI
• Innovating your chapter structure
• Rethinking your volunteer strategy
• Training & developing chapters
leaders
• In-depth & quick bites
Tap
us
for…
With Billhighway, you can see chapter
performance data in real time—no
more nagging chapters for:
Want more? Contact us for a 15
minute chat.
Your chapters need help? You
need help with your chapters?
Want more? Contact us for a 15
minute chat.
Sit back and enjoy this new series of posts about chapters in crisis. We’ll cover all kinds of troublesome scenarios from chapter financial mismanagement and fraud to AWOL chapter officers and everything in between. We want to help you manage stressful chapter challenges and give you strategies to prevent them.
In this series, we assume chapters are subsidiaries, a situation that brings more risk to National, but also supposedly provides more control. Even if your components are independent, you (and your chapters) will benefit from this advice.
We’re sharing 11 strategies for preventing chapter crises. To refresh your memory, here are the eleven crises we’ve covered in this series:
Financial mismanagement
Financial fraud
Compliance issues
Cybersecurity
Data privacy
Website disasters
Struggling chapter leaders
Leadership succession challenges
Outsourcing and hiring issues
Legal risks and liabilities
Natural disaster
Let's Meet the Team – This webinar is brought to you by the fab partnership of illhighway & Mariner Management! In fact this topic comes out of our work. You may think you are buying a tech solution from BH or a chapter solution from MM but you are also bringing in change management. We’ve discovered something about that – we’ll call Chapter’s Change Readiness Quotient that drives today’s conversation.
@Billhighway – Chapter Management Solution. We increase ROI across your entire organization by providing technology tools to help chapters perform better; as well as delivering member engagement and component performance data to headquarters.
@Peggy – Mariner - Let’s create the greatest possible value for your members and volunteers!
Our Shared Purpose
To build community the component relations community and connect CRPs.
What’s your relationship with chapters?
Separately Incorporated Chartered
Separately Incorporated Affiliates
Wholly-owned Subsidiaries
Other (explain in chat)
How much authority do you have over chapters?
Substantial
Limited
Little
Let’s just say none
What’s the prevalent crisis?
Financial mismanagement/fraud
Compliance issues
Cybersecurity
Data privacy
Website disasters
Struggling chapter leaders
Leadership succession challenges
Outsourcing and hiring issues
Legal risks and liabilities
Natural disaster
11 common crisis
Financial mismanagement – training, provide p&p, provide financial services
Financial fraud – training, financial control checklist, you provide systems or services; get your CPA involved
Compliance issues – training, putting links on your website, reminders, have a portal for uploading all documents
Cybersecurity – training, develop clear policies and protocols, regular reminders
Data privacy - disclaimer or opt-in on the registration form about sharing information with event sponsors and/or exhibitors, data privacy policy & protocols; control the data
Website disasters – training, host or provide website, website audit as a service
Struggling chapter leaders – training & be a partner in volunteer recruitment
Leadership succession challenges – simplify and alleviate admin burdens, create r&r for being a chapter volunteers
Outsourcing and hiring issues – train, templates, hep vet
Legal risks and liabilities – training, checklists, insurance
Natural disaster – have fund (NAIOP), Provide templates for a business continuity/disaster recovery
Do you have:
Chapter Conflict of Interest Policy/procedures
Chapter Non-compliance Policy/procedures
Affiliation Agreement – reviewed annually
Affiliation Agreement – standing
Chapter IP/Branding policy
Policy/procedures for closing/sanctioning
11 common crisis
Financial mismanagement – training, provide p&p, provide financial services
Financial fraud – training, financial control checklist, you provide systems or services; get your CPA involved
Compliance issues – training, putting links on your website, reminders, have a portal for uploading all documents
Cybersecurity – training, develop clear policies and protocols, regular reminders
Data privacy - disclaimer or opt-in on the registration form about sharing information with event sponsors and/or exhibitors, data privacy policy & protocols; control the data
Website disasters – training, host or provide website, website audit as a service
Struggling chapter leaders – training & be a partner in volunteer recruitment
Leadership succession challenges – simplify and alleviate admin burdens, create r&r for being a chapter volunteers
Outsourcing and hiring issues – train, templates, hep vet
Legal risks and liabilities – training, checklists, insurance
Natural disaster – have fund (NAIOP), Provide templates for a business continuity/disaster recovery
In our post on chapter financial mismanagement, we pointed out a frustrating trait of chapter staff and volunteer leaders: they won’t ask for help unless they’re completely comfortable admitting their ignorance or pointing out something that doesn’t look or feel right. Chapter leaders must sense in their bones that you’re on their side and always pulling for their success. They’ll only do this if they trust you.
To build a trusting relationship with members that shuffle in and out of leadership positions, you need to regularly communicate with them and provide helpful resources to them from the moment they start climbing the leadership ladder.
Exercise your empathy muscle by putting yourself in their shoes. They’re busy volunteers, not association experts, who have a different focus than you because they’re thinking of their chapter first. Listen carefully to their insight, ideas, and concerns.
Schedule regular (at least monthly) check-in calls or web meetings with chapter officers.
Send out chapter leader newsletters that provide helpful information and keep them in the loop so they know what’s going on at HQ and can answer member questions. You don’t want any chance of a rumor mill starting.
Have an ‘open door’ (inbox, message, or phone call) policy. Make it easy for leaders to contact you. Be responsive when they do.
Automating repetitive tasks, eliminating or minimizing reporting = more time on programming and member services > NIGP, WOCN, AADE,
Left to their own devices, chapters will tackle administrative and operational challenges each in their own way—and not always the best way. By providing technology outright or subsidizing their technology investment, you can help chapter leaders save time, avoid errors, provide a better member and user experience, and stay in alignment with HQ standards.
Many associations provide chapter leaders limited access to their association management system (AMS) or customer relationship management (CRM) software. We’ve also seen associations provide website templates, email marketing software, and chapter banking technology.
In our post on financial fraud, we described how associations use chapter banking software to ensure chapters follow sound financial management practices. This technology automates repetitive tasks and eliminates the chapter’s financial and data reporting burden, giving them more time to focus on programming and member engagement.
education is the best prevention. Leaders make mistakes that turn into crises because often they don’t know any better. They’re running a small membership organization without the benefit of years of experience and training.
Mix up your delivery of training content. Besides videos, use short articles (or blog posts), tip sheets, webinars, virtual roundtables, webinar and conference session recordings, and online courses made up 10-minute lessons.
If you use your LMS for online leadership training, you can track member participation. If you don’t have an LMS, post training content on a web page devoted to chapter leader resources.
Even if chapter leaders attend your annual leadership summit, all the information you provide there might be quickly forgotten unless you reinforce it over time. But remember, this training must fit into a chapter leader’s busy life. If you break the information down into small bites (microlearning), it is easier for a leader to read or watch when they have a few minutes—and easier to digest and recall.
For example, create a series of short videos on federal and state compliance issues. Translate the basics of tax-exempt status or remind them when and how to file taxes. These videos don’t have to be fancy. Record them on your phone and group them with other compliance training resources in your learning management system (LMS) or on your chapter leader web page. Take a look at the short video Charlotte and Peggy recorded on Zoom and emailed to CEX first-timers. Simple and effective!
Mix up your delivery of training content. Besides videos, use short articles (or blog posts), tip sheets, webinars, virtual roundtables, webinar and conference session recordings, and online courses made up 10-minute lessons.
If you use your LMS for online leadership training, you can track member participation. If you don’t have an LMS, post training content on a web page devoted to chapter leader resources.
By facilitating a network for chapter leaders, you provide the opportunity for them to get to know, support, and learn from each other—an invaluable resource, especially since chapter leaders are often more receptive to advice coming from their peers than from HQ.
Dedicate a private group in your online community to chapter leaders where they can ask questions, provide advice, and share resources and success stories.
Host monthly chapter leader web meetings to discuss common or timely issues. As mentioned in our post on struggling chapter leaders, you can use these meetings to discuss prickly leadership problems in a general way without having to call a particular leader out for their behavior. Post recordings of these meetings on your chapter leader web page along with a description of topics covered so leaders can easily find them.
Use these meetings as a training tool. For example, if the monthly topic is microvolunteering, ask chapter leaders to share examples of the microvolunteering opportunities they’re offering. Then, you can discuss how microvolunteering can help alleviate a leader’s workload (the cause of many crises) and grow the chapter’s volunteer and leadership pipeline.
You can never assume chapter leaders know the right thing to do. They may operate in an entirely different workplace culture than you and not be aware of association best practices. You can help them stay on the right path by encouraging (or requiring, if they’re subsidiaries) them to adopt policies and procedures developed by your association.
By following cybersecurity policies and procedures, for example, a clear procedure for payment and money transfer requests, chapter leaders are less likely to fall for social engineering scams.
Chapters also benefit from having a:
Financial controls checklist
Data privacy policy
Conflict of interest policy
Get beyond the service of strategic planning … dive deeper into specific areas that will make a difference.
Sometimes chapters need more assistance than a policy, video, or checklist can provide. You can provide a valuable service by assessing or auditing a chapter function and working with them to develop a plan that gets them on the right track. Bonus you build a trusting relationship with these busy and dedicated volunteers. Once you’ve established that trust, chapters are more likely to turn to you for the type of guidance that prevents a chapter crisis.
In our post on data privacy, we described how a data governance plan helps chapters follow best practices for data management, stay in compliance with new data privacy regulations, and minimize the risk of data privacy complaints. Your consulting service can help chapters get their hands around the data they’re collecting and improve how they’re using and securing that data.
You could also offer website audits as a chapter consulting service. Every few years, show chapters how to improve their website’s user experience and align it with HQ branding.
By providing the support and resources that chapter leaders need to manage their chapter and provide a valuable membership experience, you build a trusting relationship with these busy and dedicated volunteers. Once you’ve established that trust, chapters are more likely to turn to you for the type of guidance that prevents a chapter crisis.
We explored this in detail in the in-person workshops. The goal is to get compliance and build sustainability in the chapter. How this works: With a self-assessment, chapters evaluate how well (on a scale) they meet ‘best practice’ criteria.
You can also use a checklist or self-assessment for a more in-depth and instructional evaluation of specific chapter functions. For example, a website checklist assesses a chapter on how well their site meets information requirements, provides functionality needed for an optimal user experience, and complies with procedures for domain renewal and other important deadlines.
Associations usually approach compliance with the chapter affiliation agreement in one of two ways. Traditionally, chapters complete and submit an annual checklist. But another option is becoming popular: a chapter self-assessment.
With a self-assessment, chapters evaluate how well (on a scale) they meet ‘best practice’ criteria. The assessment can also include open questions about their biggest successes and challenges, and ask chapters to assess your association’s support in different areas.
You can also use a checklist or self-assessment for a more in-depth and instructional evaluation of specific chapter functions. For example, a website checklist assesses a chapter on how well their site meets information requirements, provides functionality needed for an optimal user experience, and complies with procedures for domain renewal and other important deadlines.
Identify the chapter activities you want to encourage and provide a budget match for them. For example, you could match the dollars a chapter invests in leadership development, thus ensuring a healthy leadership succession plan. CPAs, PMI,
A match could be used for other initiatives, such as technology investment. With a dollar match, the chapter has some skin in the game. A match also demonstrates HQ’s acknowledgement of the chapter’s limited resources and its commitment to the chapter’s success.
Toolkits and quick-start guides provide a handy reference for chapter leaders who are taking on a new project or figuring out a new task. For example, chapter leaders and staff most likely need help with understanding best practices for outsourcing, contracting services, and hiring employees. The toolkit can include:
Checklists for hiring vendors for website, IT, meeting planning, and/or marketing/PR services
Vendor due diligence questions and red flags
Questions for vendor reference checks
You may also want to develop toolkits for preparing a budget, building a website, making site visits, and negotiating contracts.
Templates developed by your association give chapters a head start, so they don’t have to reinvent the wheel. They can take one of your templates, for example, a template for a business continuity/disaster recovery plan, and customize it to their chapter’s needs.
Other examples of useful templates for chapters include membership marketing copy for their website, new member onboarding emails, data privacy policy, and speaker contracts.
Continuity/disaster recovery plan
Membership marketing content
New member onboarding emails
Data privacy policy
Speaker contracts
A list of vetted professional service providers ensures that chapters know where to turn when they need help. The list also minimizes the likelihood of conflicts of interest.
For example, to help chapters deal with legal issues, identify a nonprofit attorney with association experience for each state and share this list with your chapters.
You could also provide a list of vetted association management companies (AMCs) or consultants with association experience for meeting planning, administration, HR, marketing, PR, advocacy, and website development/design.
Looking back on these 11 strategies, a few recurring themes are evident: communication, support, and education. If you stay in touch with chapter leaders, learn about their needs, and provide resources that help them do their ‘job,’ you will lay the groundwork for establishing a trusting relationship.
Chapter leaders will become more receptive to your advice and more willing to ask for help before a potential problem turns into a full-blown crisis.
Any questions? Thank you!
https://www.surveymonkey.com/r/CEXpoll
Billhighway
Software like Billhighway allows for a healthy balance of association visibility and chapter autonomy. You can see chapter performance data in real time—no nagging required. For example, with Billhighway, you can see the:
Full financial picture of chapters
Insight into member data
Number of events chapters are hosting
Types of events they’re hosting
Percentage of members attending
Percentage of non-members attending
Mariner
We are all about optimizing your local presence, whether it’s the traditional chapter or something else. We help you empower volunteers, improve the member experience, answer tough questions about components.