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Now that SharePoint is Deployed, How do I Measure Success?
Beezy is an enterprise collaboration solution that enhances Microsoft Office 365 and SharePoint, focusing on improving user experience. The document highlights the need for effective collaboration strategies and emphasizes that true success involves understanding and measuring success, engaging employees, and fostering transparency among teams. It also notes the impact of customer engagement on business performance and offers guidance for implementing collaboration initiatives.
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Now that SharePoint is Deployed, How do I Measure Success?
- 2. Christian Buckley Chief MarketingOfficer @buckleyplanet cbuck@beezy.net www.buckleyplanet.com
- 3. Beezy is thepremier enterprise collaboration solution for Microsoft Office 365 and SharePoint, extending the feature set and improving the user experience for on-premises, cloud, and hybrid deployments. We are on a mission to transform the way people work, and to help employees be more connected, innovative, and happy. Learn more at www.beezy.net or @FollowBeezy on Twitter.
- 4. 4 1. The mostcommon failure in SharePoint implementation has nothing to do with the technology 2. Few organizations have taken the time to understand the measurable value that SharePoint creates 3. You cannot claim success if • You cannot monitor it • You cannot measure it • You do not have mechanisms in place to manage change There are certain SharePoint “truths”
- 5. Why is smallteam collaboration easy?
- 8. How do youdefine successful collaboration?
- 9. 9 The goal ofthis community initiative is to understand how organizations define, measure, and implement successful collaboration strategies. We have divided our efforts into three areas: 1. How do organizations define success? 2. How do organizations measure success? 3. How do organizations effectively implement these strategies? #MeasureCollabSuccess
- 10. Are your employeesengaged? And if not, do you know why?
- 11. 11 Customers who arefully engaged represent a 23% premium in terms of share of wallet, profitability, revenue, and relationship growth over the average customer. And when we look at engagement in specific industries, we find even more evidence of its impact. For example: • Retail banking customers who are fully engaged bring 37% more annual revenue to their primary bank than actively disengaged customers. • Consumer electronics shoppers who are fully engaged spend 29% more per shopping trip than actively disengaged customers. • Hotel guests who are fully engaged spend 46% more per year than actively disengaged guests. • Companies that successfully engage their B2B customers realize 63% lower customer attrition, 55% higher share of wallet, and 50% higher productivity. • And here's something you have to know: Simply "satisfying" customers doesn't have the same effect as engaging them. Traditional customer satisfaction programs don't work. As the world's leading authority on customer behavioral economics, Gallup can provide your company with strategies to explode your number of true believers and drive organic growth. According to Gartner http://www.gallup.com/services/169331/customer-engagement.aspx
- 12. Be sure todownload the whitepaper http://hubs.ly/H03lxlP0 Don’t miss this great community feedback with insights from our panel of experts on: • Common success drivers for enterprise collaboration • Creating a shared definition around collaboration success • Insights into large vs. small team issues • Guidance on best practices for your own strategy
- 13. How successful hasyour organization been in deploying and supporting collaboration?
- 15. How well dopeople within your organization collaborate?
- 17. Have the goalsand benefits of collaboration been clearly defined and articulated within your organization?
- 19. How well arecollaboration efforts aligned with the needs of the business?
- 22. 22 Form somekind of a governance body, giving you the change management infrastructure needed to take action It is NOT about the governance body you form It is NOT about the methodology you use It IS about starting a dialog The goal is to provide transparency for the various business teams and stakeholders, as well as the technical teams delivering solutions Cross-team participation is essential Step 1: Break down the communication silos
- 24. 24 Every SharePointdeployment begins as a business analyst activity You need to begin with a clear picture of what you are trying to achieve – before you attempt to achieve it Don’t jump to solutions until you can agree on what is to be solved Prioritization can be hard, but do it anyway Leverage data from your system How are people using the system today? How are they leveraging alternate technologies and systems today? What is the request backlog? Step 2: Develop a shared understanding
- 25. 25 Need toestablish core reporting, so you can monitor usage patterns What the data shows you today will change your priorities for tomorrow Develop dashboards for your leadership, but be prepared to change based on what you see As you iterate and refine based on what you learn, there will be less change – and more innovation Change = course correction, adaptation, refining what you know Innovation = leveraging what you know to do something new that pushes the business forward Step 3: Wash, rinse, repeat (Iterate!)
- 26. Remember: You cannotmanage what you cannot measure.
- 27. 27 • Specific • Meaningful •Action-Oriented • Realistic • Timely SMART Goals What do you want to achieve in your area of focus? Why is this goal important to you? What steps will you take to achieve it? How do you know that you can achieve this goal? By when do you want to achieve this goal?
- 28. 28 Wider array ofmetrics and Integration with AD profiles and User Groups. Measurable. Advanced comparison over time and vs areas of site etc. Easier to improve based upon SP integration and help of vendor know-how. Relevant. Wide array of metrics to align business and IT objectives. Scheduled reports, sent to specific stakeholders. Alerts that trigger workflows. How an advanced analytics solution can help: • Specific • Meaningful • Action-Oriented • Realistic • Timely
- 29.
- 30. Be sure todownload the whitepaper http://hubs.ly/H03lxlP0
- 31.
Editor's Notes
- #8 Ask most information workers whether they feel their own organization does a good job at collaboration, and you’ll likely receive a wide array of mostly positive answers. But ask them to articulate their company’s definition of collaboration, and provide details as to why they think their company is successful, and their reasoning begins to break down. What companies need is a shared understanding of what constitutes successful collaboration, and guidance on how to implement and measure those guidelines.
- #12 Tal may Jump In: These are great examples to bring the often abstract concept of enterprise collaboration to life. We tend to forget that employees ARE these same consumers, employees still want to be engaged, recognized and want an easy way to communicate within the organization. If you look at many strategies to improve customer engagement, most will include a perfected social media strategy. This applies to improving employee engagement through unique and encompassing social collaboration. At the end of the day Nothing predicts organic growth like customer engagement, when we talk of enterprise collaboration, nothing predicts organic growth like employee engagement.
- #29 So how does an advanced analytics solution help with this shift? Data and garnering insights from data, finding certainty in the data, can create a blueprint for your organization. This is true in the collaboration space as much as it is in any other space within the organization. So how do we find certainty? 1 – The advanced analytics solutions. 2 – Creating SMART metrics that take advantage of the advanced features.