1.
Virtual Idea Swap:
Coaching Chapter Leaders
for Success

2.
Billhighway is a Chapter Management Solution that
increases ROI across your entire organization by providing
technology tools to help chapters perform better; as well as
delivering member engagement and component
performance data to headquarters.
About the Hosts
Mariner is your partner for empowering
volunteers and building sustainable
chapter systems.
We love chapters and our goal
is powering associations to
better serve members and grow
by accelerating component
performance!
Our wish: we can all create the
greatest possible value for our
members and volunteers through
empowered chapters!

3.
Our Shared Purpose
To build community and connect
component-based organizations and
component relations professionals (CRPs).

4.
Save the Date
January 25, 26 & 27
1 – 2:30 pm EST each day
Workshop:
Chapter
Benchmarking
Unwrapped

5.
volunteers

6.
Give a man a fish
and he will eat for a
day. Teach a man
how to fish and you
feed him for a
lifetime.

7.
Level 1:
Internal
Listening
Level 2:
Focused
Listening
Level 3:
Global
Listening
Level 1
Listening to our own thoughts
Levels of Listening
Co-Active Coaching by Karen Kimsey-House, Henry Kimsey-House and Philip Sandahl
Level 2
Focused on the speaker’s meaning
Level 3
Tuned in to all that’s going on

8.
WHERE
CAN
I
LEARN
THEM
?
How will we
know our
own Level of
Listening?
What Questions are
Popping Up for You?
L1: Comparing to own
experiences, getting the facts,
wondering why
L2: Exploring the speaker’s
thoughts and motivations
L3: Articulating what’s happening
and co-creating the future
At L2 and L3, we are
more likely to ask
“Powerful Questions”

9.
Starts with
What or How
Is short What would help? What’s missing?
Is open ended What’s your perspective? (open)
instead of Do you agree? (closed)
Challenges current assumptions
Stimulates reflective thinking
Focuses on the future, rather than the past
What do you need to move forward?
Uses “Why” Carefully What led you to those
conclusions? Vs. Why did you think that?

10.
Can you tell me more?
Why? or Why not?
What else?
What’s important about that to you?
What would help you right now?
What will success look like? Or What will
change for you?
What opportunities do you see?
What options do you have?
What’s standing in your way?
What have you done to solve this problem?

11.
Let’s build a
go-to power
question list!

12.
Let’ talk
coaching in 2022!

13.
Save the Date
January 25, 26 & 27
1 – 2:30 pm EST each day
Workshop:
Chapter
Benchmarking
Unwrapped

14.
Thank You!