CoSN Director of Membership & Chapters, Dresden Farrand, walks us through how her and her team leveraged their components to see great increases in revenue, member retention, chapter acquisition and more.
Membership Series – Part 1: What can joint membership do for you?Billhighway
On-demand webinar available here: https://youtu.be/NAaIGl-MCzw
In part 1 of the membership series, we'll discuss the benefits, the pitfalls and how to get started and/or optimize your current joint membership process.
Rowing the Same Direction: How ACG Has Aligned Global & ChaptersBillhighway
On-demand available here: bit.ly/2iklNR2
Join us for our Q&A with Gary LaBranche, CEO at the Association for Corporate Growth. We discuss the challenges faced by ACG and how those challenges impacted relationships with chapters. As well as, the key resources, technologies and services essential to ACG’s successful transformation.
On-demand available here: http://bit.ly/2ipuM5N
In this week’s webinar, we’ll explore 5 ways to increase engagement at the chapter level by providing them with a foundation for success.
Chapter Dashboards – Part 2: Gather, rather than hunt for your dataBillhighway
On-demand recording available here: https://youtu.be/1UQKPiEh1A4
Learning Objectives:
- Identify the status of current data processes
- Steps to improve the data gathering process
-Tools other organizations are using
Looking for more resources? Check out our previous webinar slides and recordings: http://www.billhighway.co/knowledge-bank/association/
In this slide deck, we cover:
- Common obstacles that stand in the way of tracking ROI
- How others in the association space are tackling these challenges
- What drives ROI
- How to start tracking individual component performance
You can view the recording here: https://youtu.be/SuKQnBA3wzs
Membership Series – Part 2: Auto-Renewals & Monthly Installments Could be a M...Billhighway
On-demand webinar available here: https://youtu.be/10YsjbQk6MI
Auto-renewals and monthly installments could revolutionize the way members renew with your association. We'll discuss:
- The benefits of auto-renewal and offering monthly installments
- Any potential pitfalls
- How to get started or optimize current processes
You have a solid base for recruiting and training chapter volunteers that has worked well in the past. Then came the evidence-based research on volunteers challenging our percepts. Followed by the pandemic and increased volunteer burnout. Turns out our training programs need a new approach. What can you do? Let’s do a reboot on chapter volunteer training. Join us for a conversation on how to use volunteer motivations and personas to drive learning and rethink our approach so we can retain volunteers and develop future leaders. Ready to shift your volunteer training to get a better learning experience?
Chapter Collaboration - National & Chapters Are NOT On Different PlanetsBillhighway
View the recording here: https://youtu.be/1Pxf9bNNtis
Do you find communication to be a big obstacle for your chapter-based association? If so, join us as we walk through building and restoring trust in relationships between national and chapters.
Membership Series – Part 1: What can joint membership do for you?Billhighway
On-demand webinar available here: https://youtu.be/NAaIGl-MCzw
In part 1 of the membership series, we'll discuss the benefits, the pitfalls and how to get started and/or optimize your current joint membership process.
Rowing the Same Direction: How ACG Has Aligned Global & ChaptersBillhighway
On-demand available here: bit.ly/2iklNR2
Join us for our Q&A with Gary LaBranche, CEO at the Association for Corporate Growth. We discuss the challenges faced by ACG and how those challenges impacted relationships with chapters. As well as, the key resources, technologies and services essential to ACG’s successful transformation.
On-demand available here: http://bit.ly/2ipuM5N
In this week’s webinar, we’ll explore 5 ways to increase engagement at the chapter level by providing them with a foundation for success.
Chapter Dashboards – Part 2: Gather, rather than hunt for your dataBillhighway
On-demand recording available here: https://youtu.be/1UQKPiEh1A4
Learning Objectives:
- Identify the status of current data processes
- Steps to improve the data gathering process
-Tools other organizations are using
Looking for more resources? Check out our previous webinar slides and recordings: http://www.billhighway.co/knowledge-bank/association/
In this slide deck, we cover:
- Common obstacles that stand in the way of tracking ROI
- How others in the association space are tackling these challenges
- What drives ROI
- How to start tracking individual component performance
You can view the recording here: https://youtu.be/SuKQnBA3wzs
Membership Series – Part 2: Auto-Renewals & Monthly Installments Could be a M...Billhighway
On-demand webinar available here: https://youtu.be/10YsjbQk6MI
Auto-renewals and monthly installments could revolutionize the way members renew with your association. We'll discuss:
- The benefits of auto-renewal and offering monthly installments
- Any potential pitfalls
- How to get started or optimize current processes
You have a solid base for recruiting and training chapter volunteers that has worked well in the past. Then came the evidence-based research on volunteers challenging our percepts. Followed by the pandemic and increased volunteer burnout. Turns out our training programs need a new approach. What can you do? Let’s do a reboot on chapter volunteer training. Join us for a conversation on how to use volunteer motivations and personas to drive learning and rethink our approach so we can retain volunteers and develop future leaders. Ready to shift your volunteer training to get a better learning experience?
Chapter Collaboration - National & Chapters Are NOT On Different PlanetsBillhighway
View the recording here: https://youtu.be/1Pxf9bNNtis
Do you find communication to be a big obstacle for your chapter-based association? If so, join us as we walk through building and restoring trust in relationships between national and chapters.
The Chapter Playbook: Part 2 — Marketing, Membership and EventsBillhighway
Some call it a chapter toolkit, we call it a Chapter Playbook. In part 2 of this mini-series, we cover:
- Marketing, membership and event information you should consider when creating your Chapter Playbook.
- Key questions for you to ask yourself as you build out a toolkit for your chapters to follow to set them up for success.
- Best practices to arm your chapters with to help them optimize their membership and event efforts.
On-demand available here: http://bit.ly/2l4rNhs
In this webinar, we'll dive deep into leading and lagging KPIs and their importance in developing effective dashboards to monitor chapter performance.
Chapter Dashboards – Part 1: What’s Measured is RealBillhighway
Recording available here: https://youtu.be/2_KGW-_6sos
In Part 1, we’ll discuss:
- Process for identifying key metrics – what should your chapters be focusing on?
- What are the top metrics to track?
- Internal communication and buy-in for dashboards
Are you haunted by volunteer turnover and burnout? Billhighway
If volunteer turnover, burnout or challenges are part of your association's daily life, we're hear to tell you, there is a better way! Walk through the common causes of volunteer challenges along with tactics and strategies to help counteract and get ahead of them in the future.
Virtual Chapters: Should we or shouldn't we?Billhighway
There are lots of questions when it comes to virtual chapters. Do they provide value? Are they successful? How can we make existing ones stronger? If these are questions you are facing with your chapters, you should watch this webinar! We cover volunteer roles, technology, membership models, financial banking and ultimately, answer the question: how do your chapters go virtual?
Creating a Stellar Chapter Development PlanBillhighway
On-demand available here: http://bit.ly/2kZwxGd
In this webinar, we'll walk through an example of a chapter development plan created by a fellow CRP. You will leave with a template to create your very own chapter development plan.
On-demand available here: http://bit.ly/2k5YLkr
In this webinar, we'll provide you with key takeaways and resources that YOUR CRP PEERS indicated (in a survey) that they need, but can't find.
[Webinar] March Madness: Ask a Chapter ExpertBillhighway
We want YOU to help make this webinar awesome! Come with your hard-hitting chapter questions, as this webinar will be conducted in a panel game style. We’ll be drawing inspiration from Around the Horn, the ESPN show hosted by Tony Reali and feature four chapter gurus coming from different perspectives who will weigh in on tough chapter challenges.
The Chapter Panel consists of Peter Houstle from Mariner Management as a Chapter Executive Director, Mark Prevost from Billhighway as a chapter techie, Ed Bodensiek as a chapter leader for CXPA (who has a different chapter model) and Amy Burke as an association CEO for MCI USA. The lovable Peggy Hoffman from Mariner Management will play the moderator and will give points for well-made arguments and deduct points for those who inspire her to hit the `mute’ button. Gotta keep things fun, right?! It is March Madness after all…we hope you’ll choose to join us!
Any question is welcome and will be addressed in the open forum.
Chapter Benchmarking Report: What the Data, Success Stories & Opinions Tell UsBillhighway
Chapter membership takes on a significant value in an increasingly online world. Members seek face-to-face opportunities to connect, learn, volunteer, and socialize with their peers, mentors, and clients. Once upon a time, chapters were taken for granted, but many association leaders now have questions like.
- How does our chapter program compare to those of other associations?
- What are the standard practices regarding chapter membership, programming, requirements, and metrics?
- What support and services should we be giving chapters? Are other associations making changes to chapters?
- How do we assess the performance and value of our chapters?
- Are chapters still relevant?
In our latest Chapter Benchmarking Report, we explore these questions through industry data that helps associations benchmark their chapter programs against others. Join us for a webinar that fuels the dialogue on what makes an effective chapter—and an effective chapter/association relationship. We’ll share stories on what methods other associations have used to leverage their data, and how they have helped chapters and staff make better decisions.
10 Warning Signs a Chapter Restructure May Be In Your FutureBillhighway
On-demand available here: http://bit.ly/2oja77E
How do you know if your chapter network is in trouble? Have you heard whispers or rumors that change is needed? If you’re getting red flags or have a gut feeling but aren’t exactly sure what you should be looking for, then this webinar is for you.
Driving Member Engagement by Showing #VolunteerLoveBillhighway
Mark your calendars: National Volunteer Week is April 19-25th! It’s the perfect opportunity to start thinking about ways to show your chapter volunteers the appreciation they deserve all year-round. Volunteering is one of the stickiest forms of member engagement, and happy volunteers can keep your association chapters on track for years to come. Given that 20-25% of staff labor in associations come from volunteer members, it’s a worthwhile effort to utilize recognition in creating a supportive environment. Let’s draw from research and our own community for a dynamic discussion on ways to spotlight association volunteers and celebrate volunteering in all aspects!
Drive Chapter Behavior with Targeted BenchmarkingBillhighway
Benchmarking (count and compare) can serve many purposes, but the most important purpose is to define what’s most important! Everyone’s likely heard some variation on the business maxim, “you can’t manage what you don’t measure,” but the corollary consequence, “you tend to manage what’s being measured” is often overlooked. Bottom line, if we want our chapters to help us serve the members and move the mission, we need to benchmark those behaviors that help us achieve that end. In other words, let’s count the things that count…and, oh by the way, all the things that count can’t necessarily be counted!
Benchmarking also implies comparison, and here’s the other important purpose. When we measure and make comparisons on those metrics which are truly important, we can then identify our “bright spots” – the high achievers – and replicate those behaviors across the system. Win-win!!
We talk about what we’re benchmarking (or not) and why. While there’s no guarantee, experience suggests that “if you measure it, they will do it,” so let’s be sure we measure the right stuff.
National and Component Collaboration for Membership GrowthBillhighway
Join us as we walk through a case study with membership consultant, Scott Oser. Scott worked with the Hearth, Patio & Barbecue Association (HPBA) to develop a collaborative membership campaign that aimed at growing a specific membership type at both the affiliate and National level. We’ll cover challenges that arose through the process, how responsibilities were distributed and how the campaign was implemented as a joint effort that overcame the barriers that can often divide affiliates and Nationals.
Tracking Chapter Effectiveness: Tips for Creating Powerful DashboardsBillhighway
How many of us struggle with getting chapter volunteers to submit reports? How many of us have a file folder full of individual spreadsheets or reports? Maybe you even have some great chapter data, but are you able to make this data meaningful for your chapters, your board or even your staff? When attempting to track chapter effectiveness, knowing what to measure is just one part of the equation. The other is knowing how to collect, store and share that data, in addition to recognizing and tracking the data trends.
Check out this webinar where we share tools and tips for creating benchmarking dashboards that give input to your chapters and staff. In this webinar, you’ll hear stories from other associations on what methods they have used to leverage their data, and how they have helped chapters and staff make better decisions about what’s needed to serve member needs.
Get Your Dues Process Under Control — Small steps towards solving a big chapt...Billhighway
On-demand available here: http://bit.ly/2muqKsI
Does your chapter dues process take too long? Cost too much money? And just to add a cherry on top, it’s a nightmare to manage? If you collect your dues or other payments at the local/chapter level, then this webinar is for you!
Leverage Chapters to Engage & Grow MembershipBillhighway
Whether you believe it or not – chapters can play a key role in membership and revenue growth for your association. But how do you get there? How do you set your chapters up for success? How can you support them?
We’ll cover how…
- You can leverage chapters as a channel to reach new audiences.
- You can tap into (and boost) chapters unique ability to provide community and optimize the member experience.
- You can leverage chapter experiences to drive community influencers.
We’ll dive into how you can lead, support and measure these initiatives. The results will be a stronger channel and your chapter network will be aligned to association membership goals.
#LeverageChapters
#GotChapters
Chapter Chat: How A CRP Helped Turn Around A 15-Year Membership DeclineBillhighway
With more than 1,500 clubs and 185,000 members, a membership drop of 2% year over year for 15 consecutive years can really impact your bottom line, leaving you with a crisis on your hands. Rick Rangel, Director of Growth at the Northern California Golf Association (NCGA) had chapters that were drowning. NCGA was at a crossroads. They’d been doing the same thing over and over again with their clubs and expecting different results. Rick realized they weren’t giving their chapter leaders the tools they needed to be successful.
- Club officers found one-off tools on their own, and their data did not automatically flow up to HQ.
- Onboarding processes and value propositions differed from club to club.
- Chapter websites were a huge pain and branding issues were rampant.
- On average, club officers easily put in 40 hours every quarter, volunteering their time and energy, so burnout happened often.
Sound familiar? From off-brand chapter websites to AWOL officers, Rick shares his chapters-in-crisis experience. Tune in to find out what tools, tips, and tricks he used to prevent major mayhem. Under Rick’s helm, NCGA has been able to correct course, now seeing 6% membership growth year over year since 2016. Regardless of your components' structure, you’ll benefit from the CRP advice we share in this webinar.
Watch on YouTube: https://www.youtube.com/watch?v=j73G4s5L4FM
Brought to you by 2019 CEX Sponsor: memberplanet (https://www.memberplanet.com/)
Chapter Dashboards – Part 3: Data Utilization – How to share & leverage your ...Billhighway
On-demand webinar available here: http://bit.ly/2eGNUfu
In this webinar, we'll discuss how to share the data you've already collected, how to leverage it to make data-driven decisions and provide examples of what other organizations are doing with their data.
Chapter Performance Reimagined: Taking Your Association's Growth to the Next ...Billhighway
Throughout COVID-19, we’ve seen a lot of associations wrestling with the impact of lower revenue and declining membership. But what if your components could help turn that around for you? In times like these, where many associations are not able to have large in-person conferences, chapters and affiliates can be used to deliver member-value locally in ways that National cannot. By empowering your components, associations can increase member engagement and retention, growing both revenue and membership. In this webinar, we touch on ways you can significantly mobilize your components to better serve members and create a win/win for your members, your chapters, and your association.
We traditionally focus on resources, tools, and insights that help you and your chapters without being a commercial for Billhighway. This webinar is different, so we want to be upfront about it. In times like these, associations need Billhighway more than ever. So we’re breaking with tradition and focusing this webinar on demonstrating how the Billhighway solution can help component-based associations solve the unique challenges of our current times. We wanted to share this detail with you ahead of time and encourage you to invite your executive director, CEO, CFO, and other senior-level leaders to hear a message they won’t want to miss.
Tap Chapters as a Member Engagement ChannelBillhighway
Are you meeting your members where they’re at in their career? Are your chapters? We know depending on the stage of their career, your members have different needs and wants. This virtual workshop is a deep dive into what the data tells us on membership needs, loyalty and behavior. Tapping the data, we'll create a strategy you can share with your chapters to generate engagement and value based on their career stage. In this virtual workshop, we cover ways your chapters can better prepare volunteers to be the face of your association and engage the next big wave of individuals starting their careers or reinventing themselves.
Even the worst attacks can have a silver lining – Australia’s journey from pa...Billhighway
On-demand webinar available here: http://bit.ly/2jBJ6te
In a time of drastic change in the labor space, isn’t it time we heard a story of hope? Join us as we sit down with John Dixon, General Secretary at New South Wales Teachers Federation (NSWTF). He’ll tell his story of the challenges the organization faced when losing payroll deductions and how they overcame them.
The Chapter Playbook: Part 2 — Marketing, Membership and EventsBillhighway
Some call it a chapter toolkit, we call it a Chapter Playbook. In part 2 of this mini-series, we cover:
- Marketing, membership and event information you should consider when creating your Chapter Playbook.
- Key questions for you to ask yourself as you build out a toolkit for your chapters to follow to set them up for success.
- Best practices to arm your chapters with to help them optimize their membership and event efforts.
On-demand available here: http://bit.ly/2l4rNhs
In this webinar, we'll dive deep into leading and lagging KPIs and their importance in developing effective dashboards to monitor chapter performance.
Chapter Dashboards – Part 1: What’s Measured is RealBillhighway
Recording available here: https://youtu.be/2_KGW-_6sos
In Part 1, we’ll discuss:
- Process for identifying key metrics – what should your chapters be focusing on?
- What are the top metrics to track?
- Internal communication and buy-in for dashboards
Are you haunted by volunteer turnover and burnout? Billhighway
If volunteer turnover, burnout or challenges are part of your association's daily life, we're hear to tell you, there is a better way! Walk through the common causes of volunteer challenges along with tactics and strategies to help counteract and get ahead of them in the future.
Virtual Chapters: Should we or shouldn't we?Billhighway
There are lots of questions when it comes to virtual chapters. Do they provide value? Are they successful? How can we make existing ones stronger? If these are questions you are facing with your chapters, you should watch this webinar! We cover volunteer roles, technology, membership models, financial banking and ultimately, answer the question: how do your chapters go virtual?
Creating a Stellar Chapter Development PlanBillhighway
On-demand available here: http://bit.ly/2kZwxGd
In this webinar, we'll walk through an example of a chapter development plan created by a fellow CRP. You will leave with a template to create your very own chapter development plan.
On-demand available here: http://bit.ly/2k5YLkr
In this webinar, we'll provide you with key takeaways and resources that YOUR CRP PEERS indicated (in a survey) that they need, but can't find.
[Webinar] March Madness: Ask a Chapter ExpertBillhighway
We want YOU to help make this webinar awesome! Come with your hard-hitting chapter questions, as this webinar will be conducted in a panel game style. We’ll be drawing inspiration from Around the Horn, the ESPN show hosted by Tony Reali and feature four chapter gurus coming from different perspectives who will weigh in on tough chapter challenges.
The Chapter Panel consists of Peter Houstle from Mariner Management as a Chapter Executive Director, Mark Prevost from Billhighway as a chapter techie, Ed Bodensiek as a chapter leader for CXPA (who has a different chapter model) and Amy Burke as an association CEO for MCI USA. The lovable Peggy Hoffman from Mariner Management will play the moderator and will give points for well-made arguments and deduct points for those who inspire her to hit the `mute’ button. Gotta keep things fun, right?! It is March Madness after all…we hope you’ll choose to join us!
Any question is welcome and will be addressed in the open forum.
Chapter Benchmarking Report: What the Data, Success Stories & Opinions Tell UsBillhighway
Chapter membership takes on a significant value in an increasingly online world. Members seek face-to-face opportunities to connect, learn, volunteer, and socialize with their peers, mentors, and clients. Once upon a time, chapters were taken for granted, but many association leaders now have questions like.
- How does our chapter program compare to those of other associations?
- What are the standard practices regarding chapter membership, programming, requirements, and metrics?
- What support and services should we be giving chapters? Are other associations making changes to chapters?
- How do we assess the performance and value of our chapters?
- Are chapters still relevant?
In our latest Chapter Benchmarking Report, we explore these questions through industry data that helps associations benchmark their chapter programs against others. Join us for a webinar that fuels the dialogue on what makes an effective chapter—and an effective chapter/association relationship. We’ll share stories on what methods other associations have used to leverage their data, and how they have helped chapters and staff make better decisions.
10 Warning Signs a Chapter Restructure May Be In Your FutureBillhighway
On-demand available here: http://bit.ly/2oja77E
How do you know if your chapter network is in trouble? Have you heard whispers or rumors that change is needed? If you’re getting red flags or have a gut feeling but aren’t exactly sure what you should be looking for, then this webinar is for you.
Driving Member Engagement by Showing #VolunteerLoveBillhighway
Mark your calendars: National Volunteer Week is April 19-25th! It’s the perfect opportunity to start thinking about ways to show your chapter volunteers the appreciation they deserve all year-round. Volunteering is one of the stickiest forms of member engagement, and happy volunteers can keep your association chapters on track for years to come. Given that 20-25% of staff labor in associations come from volunteer members, it’s a worthwhile effort to utilize recognition in creating a supportive environment. Let’s draw from research and our own community for a dynamic discussion on ways to spotlight association volunteers and celebrate volunteering in all aspects!
Drive Chapter Behavior with Targeted BenchmarkingBillhighway
Benchmarking (count and compare) can serve many purposes, but the most important purpose is to define what’s most important! Everyone’s likely heard some variation on the business maxim, “you can’t manage what you don’t measure,” but the corollary consequence, “you tend to manage what’s being measured” is often overlooked. Bottom line, if we want our chapters to help us serve the members and move the mission, we need to benchmark those behaviors that help us achieve that end. In other words, let’s count the things that count…and, oh by the way, all the things that count can’t necessarily be counted!
Benchmarking also implies comparison, and here’s the other important purpose. When we measure and make comparisons on those metrics which are truly important, we can then identify our “bright spots” – the high achievers – and replicate those behaviors across the system. Win-win!!
We talk about what we’re benchmarking (or not) and why. While there’s no guarantee, experience suggests that “if you measure it, they will do it,” so let’s be sure we measure the right stuff.
National and Component Collaboration for Membership GrowthBillhighway
Join us as we walk through a case study with membership consultant, Scott Oser. Scott worked with the Hearth, Patio & Barbecue Association (HPBA) to develop a collaborative membership campaign that aimed at growing a specific membership type at both the affiliate and National level. We’ll cover challenges that arose through the process, how responsibilities were distributed and how the campaign was implemented as a joint effort that overcame the barriers that can often divide affiliates and Nationals.
Tracking Chapter Effectiveness: Tips for Creating Powerful DashboardsBillhighway
How many of us struggle with getting chapter volunteers to submit reports? How many of us have a file folder full of individual spreadsheets or reports? Maybe you even have some great chapter data, but are you able to make this data meaningful for your chapters, your board or even your staff? When attempting to track chapter effectiveness, knowing what to measure is just one part of the equation. The other is knowing how to collect, store and share that data, in addition to recognizing and tracking the data trends.
Check out this webinar where we share tools and tips for creating benchmarking dashboards that give input to your chapters and staff. In this webinar, you’ll hear stories from other associations on what methods they have used to leverage their data, and how they have helped chapters and staff make better decisions about what’s needed to serve member needs.
Get Your Dues Process Under Control — Small steps towards solving a big chapt...Billhighway
On-demand available here: http://bit.ly/2muqKsI
Does your chapter dues process take too long? Cost too much money? And just to add a cherry on top, it’s a nightmare to manage? If you collect your dues or other payments at the local/chapter level, then this webinar is for you!
Leverage Chapters to Engage & Grow MembershipBillhighway
Whether you believe it or not – chapters can play a key role in membership and revenue growth for your association. But how do you get there? How do you set your chapters up for success? How can you support them?
We’ll cover how…
- You can leverage chapters as a channel to reach new audiences.
- You can tap into (and boost) chapters unique ability to provide community and optimize the member experience.
- You can leverage chapter experiences to drive community influencers.
We’ll dive into how you can lead, support and measure these initiatives. The results will be a stronger channel and your chapter network will be aligned to association membership goals.
#LeverageChapters
#GotChapters
Chapter Chat: How A CRP Helped Turn Around A 15-Year Membership DeclineBillhighway
With more than 1,500 clubs and 185,000 members, a membership drop of 2% year over year for 15 consecutive years can really impact your bottom line, leaving you with a crisis on your hands. Rick Rangel, Director of Growth at the Northern California Golf Association (NCGA) had chapters that were drowning. NCGA was at a crossroads. They’d been doing the same thing over and over again with their clubs and expecting different results. Rick realized they weren’t giving their chapter leaders the tools they needed to be successful.
- Club officers found one-off tools on their own, and their data did not automatically flow up to HQ.
- Onboarding processes and value propositions differed from club to club.
- Chapter websites were a huge pain and branding issues were rampant.
- On average, club officers easily put in 40 hours every quarter, volunteering their time and energy, so burnout happened often.
Sound familiar? From off-brand chapter websites to AWOL officers, Rick shares his chapters-in-crisis experience. Tune in to find out what tools, tips, and tricks he used to prevent major mayhem. Under Rick’s helm, NCGA has been able to correct course, now seeing 6% membership growth year over year since 2016. Regardless of your components' structure, you’ll benefit from the CRP advice we share in this webinar.
Watch on YouTube: https://www.youtube.com/watch?v=j73G4s5L4FM
Brought to you by 2019 CEX Sponsor: memberplanet (https://www.memberplanet.com/)
Chapter Dashboards – Part 3: Data Utilization – How to share & leverage your ...Billhighway
On-demand webinar available here: http://bit.ly/2eGNUfu
In this webinar, we'll discuss how to share the data you've already collected, how to leverage it to make data-driven decisions and provide examples of what other organizations are doing with their data.
Chapter Performance Reimagined: Taking Your Association's Growth to the Next ...Billhighway
Throughout COVID-19, we’ve seen a lot of associations wrestling with the impact of lower revenue and declining membership. But what if your components could help turn that around for you? In times like these, where many associations are not able to have large in-person conferences, chapters and affiliates can be used to deliver member-value locally in ways that National cannot. By empowering your components, associations can increase member engagement and retention, growing both revenue and membership. In this webinar, we touch on ways you can significantly mobilize your components to better serve members and create a win/win for your members, your chapters, and your association.
We traditionally focus on resources, tools, and insights that help you and your chapters without being a commercial for Billhighway. This webinar is different, so we want to be upfront about it. In times like these, associations need Billhighway more than ever. So we’re breaking with tradition and focusing this webinar on demonstrating how the Billhighway solution can help component-based associations solve the unique challenges of our current times. We wanted to share this detail with you ahead of time and encourage you to invite your executive director, CEO, CFO, and other senior-level leaders to hear a message they won’t want to miss.
Tap Chapters as a Member Engagement ChannelBillhighway
Are you meeting your members where they’re at in their career? Are your chapters? We know depending on the stage of their career, your members have different needs and wants. This virtual workshop is a deep dive into what the data tells us on membership needs, loyalty and behavior. Tapping the data, we'll create a strategy you can share with your chapters to generate engagement and value based on their career stage. In this virtual workshop, we cover ways your chapters can better prepare volunteers to be the face of your association and engage the next big wave of individuals starting their careers or reinventing themselves.
Even the worst attacks can have a silver lining – Australia’s journey from pa...Billhighway
On-demand webinar available here: http://bit.ly/2jBJ6te
In a time of drastic change in the labor space, isn’t it time we heard a story of hope? Join us as we sit down with John Dixon, General Secretary at New South Wales Teachers Federation (NSWTF). He’ll tell his story of the challenges the organization faced when losing payroll deductions and how they overcame them.
Is it time to change your chapter structure? According to our Chapter Performance & Benchmarking Report, 1/3 of associations have made substantial chapter structure changes, while 1/3 are considering implementing changes.
We understand that change can be daunting. That’s why we’ll share various approaches, from small incremental adjustments to bold, transformative measures. Join us for an insightful webinar as we explore ways to adapt your chapters to meet the evolving needs of your members!
This webinar is hosted by Billhighway & Mariner Management.
3 Ways to Tap Chapter Relevance in 2021Billhighway
We’re at the beginning of a new year, and opportunity abounds us. We know chapters are more relevant than ever. In many ways, the success in 2020 for components was tied to the fact that they were in a position to pivot more readily. We can harness that agility with the right support and permissions, so how do we tap chapters? Learn three lenses to view chapter relevance through and how to make a case to optimize chapters as part of your overall association success strategy in 2021.
Idea Swap: Helping Chapters Embrace ChangeBillhighway
We need chapter leaders to make changes. It could be huge like shifting structures, medium like embracing new volunteer models, support services, affiliate agreements, or easy like changing your schedule. Resistance to change is natural. Anytime you introduce a new process or technology, you have to think about change management from the very start. Unfortunately, we underestimate how our leader training can support us in leading that change. This idea swap will explore how we can use our current and future training opportunities to help chapters embrace change.
Hosted by Billhighway & Mariner Management.
20 Things You Can Do For Your Chapters in 2023Billhighway
2022 was a big year for moving forward with “the new normal,” but are you ready to take your chapters to the next level in 2023? How will you make your volunteers’ lives easier? What tools can you use to better support chapter leaders?
In case you didn’t hear, Mariner Management turned 20 in January! As a celebration of this accomplishment and in honor of Billhighway’s 23rd year of service to component-based organizations, we’ve gathered our favorite “Top 20” tips we’d love to share.
Join us to learn:
→ Our top 20 resources, tools, and tips for CRPs
→ How to support your chapters now so they can plan for the future
→ Bring your questions for an “Ask Me Anything” chat with Peggy Hoffman
This free webinar will provide ideas you can start implementing immediately.
Positioning Your RDO for the Future: Executive Director Training nado-web
This session could almost be called “The How-to Workshop”— it is designed to help RDO executive directors, those new to
the position as well as those who’ve been at the helm for a while, learn how to seek active participation from the private
sector; identify and recruit “good” board members; secure new pots of funding; recruit and train talent; deal with problem
staff; motivate staff to be a team; propose, and get, a member dues increase; and other valuable management concerns.
Attendees will hear from the trainer, as well as engage in peer-to-peer problem solving.
Steve Etcher, Manager, Location Strategies, MarksNelson, Kansas City, MO
The Association Component Exchange (CEX) is the only conference designed exclusively for component relations professionals (CRPs).
It's no secret that there's currently a gap in education for associations that operate in a component model. So Billhighway and Mariner Management came together to build a community and connect component-based organizations and component relations professionals (CRPs). This manifested itself in CEX. CEX is a learning community where you get together with peers to share your successes, struggles, strategies, tactics, ideas, and insights.
Designed for EDD executive directors—seasoned, new, or those on course to assume a leadership role—this interactive
session will focus on three key factors for assuring a strong EDD: an active and engaged board, a strong and committed
team of professionals, and a state association that advocates for EDDs at the state level and provides resources to EDDs
directly.
• Steve Etcher, Manager, MarksNelson, Kansas City, MO
The 5 Most Important Metrics for Your ComponentsBillhighway
Are you ready to make your components more successful this year? Then, join us for this exclusive webinar to help your chapters build better habits and measure five essential metrics. We cover what you should monitor to stay ahead of the game.
Communication lies at the heart of every successful association, driving growth, engagement, and impact in today’s fast-paced world. For chapters, communicating effectively is paramount to their strength and success. Are you ready to take your chapter communications to new heights?
4 Constraints Strategy Canvas–challenges the team to assess the organization’s track record to-date for how each of the 4 constraints is affecting the organization and where we stand in each of these constraints. Through debate and discussion, the team seeks to develop a graphic representation of the current state regarding the degree to which each of 4 constraints is focused on during the launch and implementation of a major change initiative
Revenue Revamp: 5 Game-Changing Fixes Help Chapters Increase Non-Dues Revenue...Billhighway
As an association exec, you’d love for 2024 to be a year of strong non-dues revenue growth – for you and your chapters. If sponsors, exhibitors, and advertisers believe your chapters can positively impact their bottom lines, chapters will convert more customers with less effort.
But most chapters (and some associations) inadvertently turn off those buyers because of website navigation, collateral, and messaging that leaves prospects confused and unconvinced. How can we help our chapters?
This fun session will outline simple changes that will help chapters to attract and convert sponsors, exhibitors, and advertisers efficiently and effectively including:
- How to quickly create a compelling case to invest money with your association
- Which stats and stories provide the most effective social proof of your value
- What information buyers need at various stages of their buying journey
We're diving into simple, game-changing fixes to help your chapters skyrocket their non-dues revenue. Think attracting sponsors, exhibitors, and advertisers like a pro!
Drive Member Engagement through Revitalized Chapter EventsBillhighway
Are your chapter events struggling to capture member interest? Do you face challenges in creating impactful experiences that resonate and keep members coming back? Join us for an engaging webinar as we delve into the art of planning chapter events that drive participation and cultivate a thriving community.
This webinar is hosted by Billhighway & Mariner Management.
6 Habits to Build in Your Components (& for CRPs!)Billhighway
As James Clear states, “You do not rise to the level of your goals. You fall to the level of your systems.” When systems become outdated and ineffective, chapters fall into bad habits that inhibit their growth and endanger their future.
Join us to learn how to coach and support your chapters as they develop better habits. We share strategies to make small, sustainable changes.
Watch the webinar recording here >> https://youtu.be/A2dmqdT2r4U
This webinar is hosted by Billhighway & Mariner Management.
11 Ways to Help Chapters Avoid (Or handle) a CrisisBillhighway
Sit back and enjoy this webinar where we decode crises we see (and feel) in chapters. We cover all kinds of troublesome scenarios, from chapter financial mismanagement, fraud, and cybersecurity attacks to AWOL or unprepared chapter officers and everything in between.
Your association’s approach to chapter crisis management and prevention depends entirely on your relationship with your components – in terms of both structure (subsidiary or independent) and your connection. While this webinar assumes chapters are subsidiaries, a situation that brings more risk to National and supposedly provides more control. Even if your components are independent, you (and your chapters) will benefit from this advice. Join us for some tips and best practices to help handle (or hopefully avoid) your next chapter crisis!
Can You Hear Me? Effective Practices in Communicating with Chapter LeadersBillhighway
Good old-fashioned communication is one of the best ways to build successful relationships with your chapters. Communication is a two-way street, but not everyone communicates in the same way.
Have you ever been frustrated by the lack of transparency between you and your chapters? Or felt like your communication revolved around administrative asks instead of resources and advice? Maybe it’s time to Mari Kondo your chapter communications.
Peggy Hoffman from Mariner Management — with help from some super communicator CRPs —shares advice and examples on creating effective chapter communication practices.
Speakers:
- Peggy Hoffman, Mariner Management
- Michele Champion, California Association of Marriage and Family Therapists (CAMFT)
- Jennifer Steffan, National Institute of Governmental Purchasing (NIGP)
- Wesley Carr, American Inns of Court
Hosted by Billhighway & Mariner Management.
The Webinar You Need to Get Your Leaders On Board with New TechBillhighway
When you discover a new tech tool, do you sign right up? Sit back and wait? Shake your head?
More than 130,000 new apps hit mobile platforms every month, and thousands of new startups target us with ads…all promising to be the best tech you’ve ever used. And the subconscious way you approach new tech can greatly impact the way you can leverage today’s biggest advancements.
Join Beth Z, Your Nerdy Best Friend, to discover your Technology Psychology. You’ll take a self-assessment to find out your Technology Psychology Persona to help you understand the benefits and limitations of your approach to new technology. You’ll also see the new tech world from other perspectives so you can understand why it’s so tough to get everyone on the same digital page when it comes to tech solutions.
JOIN BETH Z’S BRAND-NEW PROGRAM TO…
- Identify how you subconsciously approach new technology
- Gain insight into other views of technology to find common ground to be more productive
- Discover techniques that make new technology work better for you, no matter your Technology Psychology
- Leave with new tech tool ideas that you can use right away!
MEET YOUR NEW NERDY BEST FRIEND…
Beth Ziesenis: Author. Speaker. Nerd.
Since her first Motorola RAZR flip phone, Beth has made a verb out of the word “nerd.” She’s here to help you filter through thousands of apps, gadgets, widgets and doodads to find the perfect free and bargain technology tools for work and home. Although the only real trophy she ever won was for making perfect French fries at McDonald’s in high school, Beth Z has been featured on Best Speaker lists by several organizations that write best speaker lists. She has written a whole shelf of books on apps and has spoken to more than 100 thousand audience members just like you. And if you’re puzzling over why she goes by “Beth Z”… it’s because she only finds about three people a year who can pronounce her last name.
Hosted by Billhighway, Mariner Management & Your Nerdy Best Friend
Idea Swap: Ways to Celebrate & Appreciate Our VolunteersBillhighway
Don’t let National Volunteer Week (#NVW) sneak up on you! National Volunteer Week is April 17th through April 23rd. So go ahead and mark your calendars now! It’s an opportunity to shine a light on the people who tirelessly serve our associations. Volunteers represent a large portion of our organizations and keep our chapters thriving, making them critical to our ability to meet member needs and move our missions. We’d be lost without them.
The question is, how do we authentically reward, recognize and support our chapter volunteers? To celebrate, we’ve compiled our favorite ways to show appreciation now or at any time of the year. In reality, we don’t need a month or week designated to thank our volunteers; instead, we should be showing our appreciation all year long. So join us for an idea swap with your CRP peers chocked full of ideas and inspiration to show your volunteers some love.
Hosted by Billhighway & Mariner Management.
Sending CRPs Some Love: Our Best Chapter ResourcesBillhighway
February is the month of love! And you know who we love most? CRPs! CRPs make a difference every day by helping their association and chapters solve the challenges in front of them. But where do CRPs turn for help? Your community of course…and Billhighway & Mariner!
We’re floored by the range of issues that component relations professionals (CRPs) address daily, so we want to help you manage stressful chapter situations and give you strategies to circumvent them.
In this webinar, we:
1. Address challenges that are unique to CRPs, from chapter succession issues to monitoring component performance, and everything in-between
2. Provide different approaches to solving these tough chapter issues
3. Highlight our favorite resources, best practices, and tips & tricks
We have many resources for your moment of need, so let’s use them to look ahead and move the needle in 2022.
This webinar was brought to you by Billhighway & Mariner Management.
Chapter Performance & Benchmarking Unwrapped: Creating a Compelling Chapter S...Billhighway
Day 3 Agenda:
- How to build and create a compelling story about the value of your chapters
- How to find bright spots, tell stories, and what tech to use
View the workshop recording: https://youtu.be/XBzt76UwD7w
Members seek face-to-face opportunities to connect, learn, volunteer, and socialize with their peers more than ever. CRPs are looking for ways to activate that member engagement at chapters. Around the country, they’re asking:
- Are associations changing how they manage and relate to their chapters?
- What support and services should we give our chapters?
- How should we evaluate our chapters?
- Are chapters still relevant?
Mariner Management and Billhighway conducted the third Chapter Benchmarking Study to explore these questions and more. We went out to CRPs, CEOs, and Chapter Leaders. The data analysis offers a resource for benchmarking, sharing innovations in chapter management, and starting conversations about the future of chapters. Join us as we unveil the 2022 Association Chapter Performance & Benchmarking Report, and more importantly, look at how you can use it to answer your questions and optimize your chapters! #leveragechapters #gotchapters
Chapter Performance & Benchmarking Unwrapped: Using Dashboards to Tell the Ch...Billhighway
Day 2 Agenda:
- Explore how to use benchmarking to create a dashboard about your chapter programs
- Share how your association can use a dashboard to monitor chapter health
View the workshop recording: https://youtu.be/sXj0oGXwhn4
Members seek face-to-face opportunities to connect, learn, volunteer, and socialize with their peers more than ever. CRPs are looking for ways to activate that member engagement at chapters. Around the country, they’re asking:
- Are associations changing how they manage and relate to their chapters?
- What support and services should we give our chapters?
- How should we evaluate our chapters?
- Are chapters still relevant?
Mariner Management and Billhighway conducted the third Chapter Benchmarking Study to explore these questions and more. We went out to CRPs, CEOs, and Chapter Leaders. The data analysis offers a resource for benchmarking, sharing innovations in chapter management, and starting conversations about the future of chapters. Join us as we unveil the 2022 Association Chapter Performance & Benchmarking Report, and more importantly, look at how you can use it to answer your questions and optimize your chapters! #leveragechapters #gotchapters
Chapter Performance & Benchmarking Unwrapped: How Associations View ChaptersBillhighway
Day 1 Agenda:
- Overview of how associations view chapters from 3-levels: CRP (operations); CEO (strategy); Chapter Leader (volunteer experience on the ground)
- The findings of the 2022 Chapter Performance and Benchmarking Study
- Share how your association can use the data and findings
View the workshop recording: https://youtu.be/Mh3uxdlf3vs
Members seek face-to-face opportunities to connect, learn, volunteer, and socialize with their peers more than ever. CRPs are looking for ways to activate that member engagement at chapters. Around the country, they’re asking:
- Are associations changing how they manage and relate to their chapters?
- What support and services should we give our chapters?
- How should we evaluate our chapters?
- Are chapters still relevant?
Mariner Management and Billhighway conducted the third Chapter Benchmarking Study to explore these questions and more. We went out to CRPs, CEOs, and Chapter Leaders. The data analysis offers a resource for benchmarking, sharing innovations in chapter management, and starting conversations about the future of chapters. Join us as we unveil the 2022 Association Chapter Performance & Benchmarking Report, and more importantly, look at how you can use it to answer your questions and optimize your chapters! #leveragechapters #gotchapters
Virtual Idea Swap: Coaching Chapter Leaders for SuccessBillhighway
What would we do without chapter volunteers? They’re our everything! Year after year, volunteers step up, take on chapter leadership roles, then step aside for the next set of leaders. So how do we ensure our volunteers have what they need to contribute? How can we inspire them?
In this chapter virtual idea swap—Coaching Chapter Leaders for Success—you'll be able to collaborate with your CRP peers on essential coaching skills aimed at attracting and motivating volunteer leaders.
Billhighway: A Solution for Better Chapter Performance Billhighway
Do you ever wonder if there are ways you can help your chapters be more effective? Chapter leaders are typically not association management experts. They’re not financial whizzes, compliance professionals, database managers, technologists, or website administrators. The responsibilities of managing a chapter take many of them far outside their comfort zone and can limit their effectiveness in serving members.
The good news is you and your chapter leaders don’t have to put up with this frustrating situation. The solution is out there, but you might not know about it yet. Everyone’s familiar with AMS, LMS, event registration platforms, and other tools used for chapter management. But do you know that Billhighway unifies all that functionality into one solution that helps to significantly improve chapter performance, increase member retention, and grow revenue? Join us to learn more about how you can dramatically increase the performance of your chapters and why your chapter leaders and Executive Director will love you for it.
We traditionally focus on resources, tools, and insights that help you and your chapters without being a commercial for Billhighway. This webinar is different, so we want to be upfront about it. In times like these, associations need Billhighway more than ever. So we’re breaking with tradition and focusing this webinar on demonstrating how the Billhighway solution can help component-based associations solve the unique challenges of our current times.
Prepping for 2022: Chapter Virtual Idea SwapBillhighway
With 2021 winding down, what’s ahead for chapters? COVID will still be “a thing” and, for some, budgets will still be in flux. We can expect there will be challenges and new opportunities galore. So we put our collective heads together to think positively and proactively about 2022. We offered some tips based on 2021 and collaborated on how to prepare for next year. Participants shared lessons learned, ideas tried and solutions found.
Chapter Events: Deciding on In-Person, Hybrid, or VirtualBillhighway
What’s the outlook for in-person chapter events in 2021 and how do we help chapter leaders decide whether to host an in-person, hybrid, or virtual event?
For nearly a year, CRPs and chapter leaders have focused on virtual. As the vaccine rolls out across the country, the focus is shifting to when chapters can resume in-person meetings (and indeed some already have). But should chapters plan on in-person meetings this year? Can they provide a safe experience? Will members be ready? What about hybrid—the word on everyone’s mind? Is that a viable possibility?
Like you, we had more questions than answers so we tapped one of the brightest minds we know on association and chapter events. Join us as we provide expert advice on how to help chapters make the right event decisions.
Hosted by Billhighway and Mariner Management.
Chapter Tech Edition: A Few of Our Favorite Chapter Tools for 2021Billhighway
The shift to virtual has placed an even greater emphasis on the importance of leveraging technology at the local level. In this session, we’ll share specific tools to help maximize chapter performance in this new reality. Peter Houstle & Peggy Hoffman from Mariner Management will be your Tech Emcees and share how CRPs are leveraging these chapter tech tools on the job and why they’re recommending them to their chapter leaders. These tools come straight from other CRPs, so we’re sure they can work for your association too!
Pivoting Your Chapter Leadership Conference to VirtualBillhighway
As the world begins to open back up in the coming months, one question will continue to remain on the minds of many chapter leaders–what now? Can they still count on your association to provide the leadership resources they need to continue to bring community and education to members? The future is still uncertain, but what’s clear is that chapters will need to change how they deliver value to members.
While we figure it all out, there is no doubt that this is an excellent opportunity to introduce your chapter leaders to different forms of virtual education. The best way to learn is through experience. Join in as we explore how to turn your chapter leader training to virtual meetings that create engaging connections in unexpected ways.
Brought to you by 2019 CEX Sponsor, Community Brands!
https://www.communitybrands.com/
A process server is a authorized person for delivering legal documents, such as summons, complaints, subpoenas, and other court papers, to peoples involved in legal proceedings.
ZGB - The Role of Generative AI in Government transformation.pdfSaeed Al Dhaheri
This keynote was presented during the the 7th edition of the UAE Hackathon 2024. It highlights the role of AI and Generative AI in addressing government transformation to achieve zero government bureaucracy
Russian anarchist and anti-war movement in the third year of full-scale warAntti Rautiainen
Anarchist group ANA Regensburg hosted my online-presentation on 16th of May 2024, in which I discussed tactics of anti-war activism in Russia, and reasons why the anti-war movement has not been able to make an impact to change the course of events yet. Cases of anarchists repressed for anti-war activities are presented, as well as strategies of support for political prisoners, and modest successes in supporting their struggles.
Thumbnail picture is by MediaZona, you may read their report on anti-war arson attacks in Russia here: https://en.zona.media/article/2022/10/13/burn-map
Links:
Autonomous Action
http://Avtonom.org
Anarchist Black Cross Moscow
http://Avtonom.org/abc
Solidarity Zone
https://t.me/solidarity_zone
Memorial
https://memopzk.org/, https://t.me/pzk_memorial
OVD-Info
https://en.ovdinfo.org/antiwar-ovd-info-guide
RosUznik
https://rosuznik.org/
Uznik Online
http://uznikonline.tilda.ws/
Russian Reader
https://therussianreader.com/
ABC Irkutsk
https://abc38.noblogs.org/
Send mail to prisoners from abroad:
http://Prisonmail.online
YouTube: https://youtu.be/c5nSOdU48O8
Spotify: https://podcasters.spotify.com/pod/show/libertarianlifecoach/episodes/Russian-anarchist-and-anti-war-movement-in-the-third-year-of-full-scale-war-e2k8ai4
Presentation by Jared Jageler, David Adler, Noelia Duchovny, and Evan Herrnstadt, analysts in CBO’s Microeconomic Studies and Health Analysis Divisions, at the Association of Environmental and Resource Economists Summer Conference.
Jennifer Schaus and Associates hosts a complimentary webinar series on The FAR in 2024. Join the webinars on Wednesdays and Fridays at noon, eastern.
Recordings are on YouTube and the company website.
https://www.youtube.com/@jenniferschaus/videos
2. ABOUT US
Who We Are/Why We’re Qualified
Kyle Bazzy
Director of Growth at Billhighway
Technology that solves real problems for
component-based organizations.
Founded in 1999
Dresden Farrand
MPA, MPA, CAE at CoSN
Senior Director of Membership and Chapters, CoSN
13 years in association/nonprofit management
3. AGENDA
Why Are You Here?
Components
can be
challenging!
Components are
important, don’t
know where to start
Measuring
direct impact of
components
8. FRAMEWORK
What makes a good component?
THE FRAMEWORK
Structure + Strength + Sustainability = Strong Component
- Bob Harris, CAE – Association Consultant
01 Member experience
02 Sustainability of the model
03 Shared revenue model
04 Willingness to build
brand awareness
05 Deliver and invest in
products and services
14. NEW CHAPTERS
Acquiring New Chapters
50 State Plan
Research Volunteers
& Organization
Identify Partners
Focus Groups
01
02
03
04
Potential Prospects & Competition
SWOT Analysis
Assessment Tool to Evaluate
Each Chapter
Meet with Potential Partners
& Volunteers
05
06
07
08
15. RESOURCES
Weak chapters
require a lot of
work
ELIMINATE
It’s ok to dissolve
a chapter
LESSONS LEARNED
Acquiring New Chapters
EFFORT
Process = huge
effort (challenges &
obstacles!)
16. Structure
Strengthening Chapters
State Chapter Advisory Group
Chapter Scorecard
State Chapter Agreement – once/year
Share strategic plan & chapter alignment
Change location of conference
18. DEEP DIVE: SUSTAINABILITY
Strengthening Chapters
GOALS
Chapter goals/plan
ADVOCACY
Advocacy/Policy Component
NETWORKING
Significant group work
BOOT CAMP
New Chapter boot camp training
DEVELOPMENT
Invested in good speakers/development
EDUCATE
Session Topics: great ideas, epic fails
AWARD PROGRAM
Revamped our Chapter Award program
*New* Chapter Meeting @
Annual Conference
19. RETENTION
Chapters =
retention
LEVERAGE
Components =
Opportunity to
leverage, not a
structure to manage
LESSONS LEARNED
Strengthening Chapters
LEADERSHIP
Leadership
development &
technical assistance
= critical
BOARD
Changes
communicated by
the Board, not staff
20. Value Proposition
& Engagement
Create templates
Chapter News: website & newsletter
Toolkits: Advocacy and Mentorship
Include in overall organization strategy
Certification, Initiatives, Education
Calendar reminders of goals and succession plans
22. ISSUES
LESSONS LEARNED
Overview: Be Ahead of Issues!
RESEARCH
Do the work & research
LISTEN
Listen to members
& Chapter Advisory Group –
Current issues AND future
PROOF
Use cases & process
for solving
RESOURCES
ASAE Component
Relations Resources
23. RIP Chapter Volunteers: Are you haunted by
volunteer turnover and burnout?
Date: Wednesday, October 12th
Time: 12:00 pm E.S.T
Speaker: Kyle Bazzy, Director of Growth, Billhighway
Volunteers are critical to the success of your chapters and
association as a whole. We’ll discuss:
• Reasons why good volunteers are becoming harder to
find
• Tools & tactics to make chapter volunteer life easier
• How to create an effective succession plan for when
volunteers do turnover
What’s Up Next?
Chapters vs. National: Creating a Stronger, More
Collaborative Association
(Note: This is in collaboration with AssociationTRENDS and there is a cost
associated)
Date: Wednesday, October 19th
Time: 2:00 pm E.S.T
Speaker: Kyle Bazzy, Director of Growth, Billhighway
Combat the conflict! We’ll be diving into:
• Common culprits causing conflict between Chapters &
National
• Identifying sources of friction: strategic alignment, lack of
(perceived) support and other red flags
• Tactics for strengthening the Chapters-National
relationship
24. • ASAE/Associations Now
• Component Relations
• Governance Structure
• The State of Association Chapters
• Mariner Management
• http://marinermanagement.com/resources
• Chapter Performance Dashboards
• Tech Tools for Chapters
• Marketing General Inc.
• http://www.marketinggeneral.com/knowledge-bank/
• People Power Unlimited
• http://www.peoplepowerunlimited.com/
• Active Chapter Video Series
• Association Success
• Transform Culture
• Books:
• Transformational Governance: How Boards Achieve Extraordinary Change
• Component Relations Handbook: A Guide to Successfully Managing and
Motivating Chapters, Affiliates, and other Member Groups
• Membership Essentials: Recruitment, Retention, Roles, Responsibilities, and
Resources, 2nd Edition
• What Makes High-Performing Boards
• Whitepapers
• The Association EXEC's Guide to Improving Organizational Performance
Additional Resources
We looked at what makes a good component – we broke it down into a few key items and took a leaf from Bob Harris for a strong framework for strong components.
Short bullet examples from Dresden so Kyle can ask questions and dive deeper into how structure played a role.
Short bullet examples from Dresden so Kyle can ask questions and dive deeper into how structure played a role.
Short bullet examples from Dresden so Kyle can ask questions and dive deeper into how structure played a role.
Short bullet examples from Dresden so Kyle can ask questions and dive deeper into how structure played a role.
Short bullet examples from Dresden so Kyle can ask questions and dive deeper into how structure played a role.
Potential Kyle Questions
You were previously given no budget to grow chapters, How did you advocate for the budget to allow visits to chapters and leaders?
How has the amount of administrative work or effort that is placed on the chapter leader or volunteer changed since implementing these tactics?
Short bullet examples from Dresden so Kyle can ask questions and dive deeper into how structure played a role.
Ask: What topics/resources would you like to see more of?
Make sure all resources used are added/sourced
Dresden, are you comfortable listing your info here?