Day 1 Agenda:
- Overview of how associations view chapters from 3-levels: CRP (operations); CEO (strategy); Chapter Leader (volunteer experience on the ground)
- The findings of the 2022 Chapter Performance and Benchmarking Study
- Share how your association can use the data and findings
View the workshop recording: https://youtu.be/Mh3uxdlf3vs
Members seek face-to-face opportunities to connect, learn, volunteer, and socialize with their peers more than ever. CRPs are looking for ways to activate that member engagement at chapters. Around the country, they’re asking:
- Are associations changing how they manage and relate to their chapters?
- What support and services should we give our chapters?
- How should we evaluate our chapters?
- Are chapters still relevant?
Mariner Management and Billhighway conducted the third Chapter Benchmarking Study to explore these questions and more. We went out to CRPs, CEOs, and Chapter Leaders. The data analysis offers a resource for benchmarking, sharing innovations in chapter management, and starting conversations about the future of chapters. Join us as we unveil the 2022 Association Chapter Performance & Benchmarking Report, and more importantly, look at how you can use it to answer your questions and optimize your chapters! #leveragechapters #gotchapters
Chapter Performance & Benchmarking Unwrapped: Creating a Compelling Chapter S...Billhighway
Day 3 Agenda:
- How to build and create a compelling story about the value of your chapters
- How to find bright spots, tell stories, and what tech to use
View the workshop recording: https://youtu.be/XBzt76UwD7w
Members seek face-to-face opportunities to connect, learn, volunteer, and socialize with their peers more than ever. CRPs are looking for ways to activate that member engagement at chapters. Around the country, they’re asking:
- Are associations changing how they manage and relate to their chapters?
- What support and services should we give our chapters?
- How should we evaluate our chapters?
- Are chapters still relevant?
Mariner Management and Billhighway conducted the third Chapter Benchmarking Study to explore these questions and more. We went out to CRPs, CEOs, and Chapter Leaders. The data analysis offers a resource for benchmarking, sharing innovations in chapter management, and starting conversations about the future of chapters. Join us as we unveil the 2022 Association Chapter Performance & Benchmarking Report, and more importantly, look at how you can use it to answer your questions and optimize your chapters! #leveragechapters #gotchapters
Prepping for 2022: Chapter Virtual Idea SwapBillhighway
With 2021 winding down, what’s ahead for chapters? COVID will still be “a thing” and, for some, budgets will still be in flux. We can expect there will be challenges and new opportunities galore. So we put our collective heads together to think positively and proactively about 2022. We offered some tips based on 2021 and collaborated on how to prepare for next year. Participants shared lessons learned, ideas tried and solutions found.
Billhighway: A Solution for Better Chapter Performance Billhighway
Do you ever wonder if there are ways you can help your chapters be more effective? Chapter leaders are typically not association management experts. They’re not financial whizzes, compliance professionals, database managers, technologists, or website administrators. The responsibilities of managing a chapter take many of them far outside their comfort zone and can limit their effectiveness in serving members.
The good news is you and your chapter leaders don’t have to put up with this frustrating situation. The solution is out there, but you might not know about it yet. Everyone’s familiar with AMS, LMS, event registration platforms, and other tools used for chapter management. But do you know that Billhighway unifies all that functionality into one solution that helps to significantly improve chapter performance, increase member retention, and grow revenue? Join us to learn more about how you can dramatically increase the performance of your chapters and why your chapter leaders and Executive Director will love you for it.
We traditionally focus on resources, tools, and insights that help you and your chapters without being a commercial for Billhighway. This webinar is different, so we want to be upfront about it. In times like these, associations need Billhighway more than ever. So we’re breaking with tradition and focusing this webinar on demonstrating how the Billhighway solution can help component-based associations solve the unique challenges of our current times.
Chapter Performance & Benchmarking Unwrapped: Using Dashboards to Tell the Ch...Billhighway
Day 2 Agenda:
- Explore how to use benchmarking to create a dashboard about your chapter programs
- Share how your association can use a dashboard to monitor chapter health
View the workshop recording: https://youtu.be/sXj0oGXwhn4
Members seek face-to-face opportunities to connect, learn, volunteer, and socialize with their peers more than ever. CRPs are looking for ways to activate that member engagement at chapters. Around the country, they’re asking:
- Are associations changing how they manage and relate to their chapters?
- What support and services should we give our chapters?
- How should we evaluate our chapters?
- Are chapters still relevant?
Mariner Management and Billhighway conducted the third Chapter Benchmarking Study to explore these questions and more. We went out to CRPs, CEOs, and Chapter Leaders. The data analysis offers a resource for benchmarking, sharing innovations in chapter management, and starting conversations about the future of chapters. Join us as we unveil the 2022 Association Chapter Performance & Benchmarking Report, and more importantly, look at how you can use it to answer your questions and optimize your chapters! #leveragechapters #gotchapters
Adding Snap, Crackle & Pop to Chapter EventsBillhighway
One of the big mysteries these days is why chapter members aren't attending events. While it's easy to blame it on members being busy, this is usually not the reason members don’t attend events. If your chapters are having difficulty with event attendance, it might be time to put some extra effort into the event planning and programming. Join us on this webinar, where we explore what your chapters can do to boost their event attendance.
In this webinar, we cover how to…
• Tap into the desire members have (across generations) to attend live events.
• Curate the right programming for your chapters' audience that meets their need for continual learning.
• Create an event experience that leaves attendees amazed and ready to attend your next event.
Chapter Performance Reimagined: Taking Your Association's Growth to the Next ...Billhighway
Throughout COVID-19, we’ve seen a lot of associations wrestling with the impact of lower revenue and declining membership. But what if your components could help turn that around for you? In times like these, where many associations are not able to have large in-person conferences, chapters and affiliates can be used to deliver member-value locally in ways that National cannot. By empowering your components, associations can increase member engagement and retention, growing both revenue and membership. In this webinar, we touch on ways you can significantly mobilize your components to better serve members and create a win/win for your members, your chapters, and your association.
We traditionally focus on resources, tools, and insights that help you and your chapters without being a commercial for Billhighway. This webinar is different, so we want to be upfront about it. In times like these, associations need Billhighway more than ever. So we’re breaking with tradition and focusing this webinar on demonstrating how the Billhighway solution can help component-based associations solve the unique challenges of our current times. We wanted to share this detail with you ahead of time and encourage you to invite your executive director, CEO, CFO, and other senior-level leaders to hear a message they won’t want to miss.
Chapter Tech Edition: A Few of Our Favorite Chapter Tools for 2021Billhighway
The shift to virtual has placed an even greater emphasis on the importance of leveraging technology at the local level. In this session, we’ll share specific tools to help maximize chapter performance in this new reality. Peter Houstle & Peggy Hoffman from Mariner Management will be your Tech Emcees and share how CRPs are leveraging these chapter tech tools on the job and why they’re recommending them to their chapter leaders. These tools come straight from other CRPs, so we’re sure they can work for your association too!
Chapter Performance & Benchmarking Unwrapped: Creating a Compelling Chapter S...Billhighway
Day 3 Agenda:
- How to build and create a compelling story about the value of your chapters
- How to find bright spots, tell stories, and what tech to use
View the workshop recording: https://youtu.be/XBzt76UwD7w
Members seek face-to-face opportunities to connect, learn, volunteer, and socialize with their peers more than ever. CRPs are looking for ways to activate that member engagement at chapters. Around the country, they’re asking:
- Are associations changing how they manage and relate to their chapters?
- What support and services should we give our chapters?
- How should we evaluate our chapters?
- Are chapters still relevant?
Mariner Management and Billhighway conducted the third Chapter Benchmarking Study to explore these questions and more. We went out to CRPs, CEOs, and Chapter Leaders. The data analysis offers a resource for benchmarking, sharing innovations in chapter management, and starting conversations about the future of chapters. Join us as we unveil the 2022 Association Chapter Performance & Benchmarking Report, and more importantly, look at how you can use it to answer your questions and optimize your chapters! #leveragechapters #gotchapters
Prepping for 2022: Chapter Virtual Idea SwapBillhighway
With 2021 winding down, what’s ahead for chapters? COVID will still be “a thing” and, for some, budgets will still be in flux. We can expect there will be challenges and new opportunities galore. So we put our collective heads together to think positively and proactively about 2022. We offered some tips based on 2021 and collaborated on how to prepare for next year. Participants shared lessons learned, ideas tried and solutions found.
Billhighway: A Solution for Better Chapter Performance Billhighway
Do you ever wonder if there are ways you can help your chapters be more effective? Chapter leaders are typically not association management experts. They’re not financial whizzes, compliance professionals, database managers, technologists, or website administrators. The responsibilities of managing a chapter take many of them far outside their comfort zone and can limit their effectiveness in serving members.
The good news is you and your chapter leaders don’t have to put up with this frustrating situation. The solution is out there, but you might not know about it yet. Everyone’s familiar with AMS, LMS, event registration platforms, and other tools used for chapter management. But do you know that Billhighway unifies all that functionality into one solution that helps to significantly improve chapter performance, increase member retention, and grow revenue? Join us to learn more about how you can dramatically increase the performance of your chapters and why your chapter leaders and Executive Director will love you for it.
We traditionally focus on resources, tools, and insights that help you and your chapters without being a commercial for Billhighway. This webinar is different, so we want to be upfront about it. In times like these, associations need Billhighway more than ever. So we’re breaking with tradition and focusing this webinar on demonstrating how the Billhighway solution can help component-based associations solve the unique challenges of our current times.
Chapter Performance & Benchmarking Unwrapped: Using Dashboards to Tell the Ch...Billhighway
Day 2 Agenda:
- Explore how to use benchmarking to create a dashboard about your chapter programs
- Share how your association can use a dashboard to monitor chapter health
View the workshop recording: https://youtu.be/sXj0oGXwhn4
Members seek face-to-face opportunities to connect, learn, volunteer, and socialize with their peers more than ever. CRPs are looking for ways to activate that member engagement at chapters. Around the country, they’re asking:
- Are associations changing how they manage and relate to their chapters?
- What support and services should we give our chapters?
- How should we evaluate our chapters?
- Are chapters still relevant?
Mariner Management and Billhighway conducted the third Chapter Benchmarking Study to explore these questions and more. We went out to CRPs, CEOs, and Chapter Leaders. The data analysis offers a resource for benchmarking, sharing innovations in chapter management, and starting conversations about the future of chapters. Join us as we unveil the 2022 Association Chapter Performance & Benchmarking Report, and more importantly, look at how you can use it to answer your questions and optimize your chapters! #leveragechapters #gotchapters
Adding Snap, Crackle & Pop to Chapter EventsBillhighway
One of the big mysteries these days is why chapter members aren't attending events. While it's easy to blame it on members being busy, this is usually not the reason members don’t attend events. If your chapters are having difficulty with event attendance, it might be time to put some extra effort into the event planning and programming. Join us on this webinar, where we explore what your chapters can do to boost their event attendance.
In this webinar, we cover how to…
• Tap into the desire members have (across generations) to attend live events.
• Curate the right programming for your chapters' audience that meets their need for continual learning.
• Create an event experience that leaves attendees amazed and ready to attend your next event.
Chapter Performance Reimagined: Taking Your Association's Growth to the Next ...Billhighway
Throughout COVID-19, we’ve seen a lot of associations wrestling with the impact of lower revenue and declining membership. But what if your components could help turn that around for you? In times like these, where many associations are not able to have large in-person conferences, chapters and affiliates can be used to deliver member-value locally in ways that National cannot. By empowering your components, associations can increase member engagement and retention, growing both revenue and membership. In this webinar, we touch on ways you can significantly mobilize your components to better serve members and create a win/win for your members, your chapters, and your association.
We traditionally focus on resources, tools, and insights that help you and your chapters without being a commercial for Billhighway. This webinar is different, so we want to be upfront about it. In times like these, associations need Billhighway more than ever. So we’re breaking with tradition and focusing this webinar on demonstrating how the Billhighway solution can help component-based associations solve the unique challenges of our current times. We wanted to share this detail with you ahead of time and encourage you to invite your executive director, CEO, CFO, and other senior-level leaders to hear a message they won’t want to miss.
Chapter Tech Edition: A Few of Our Favorite Chapter Tools for 2021Billhighway
The shift to virtual has placed an even greater emphasis on the importance of leveraging technology at the local level. In this session, we’ll share specific tools to help maximize chapter performance in this new reality. Peter Houstle & Peggy Hoffman from Mariner Management will be your Tech Emcees and share how CRPs are leveraging these chapter tech tools on the job and why they’re recommending them to their chapter leaders. These tools come straight from other CRPs, so we’re sure they can work for your association too!
Chapter Benchmarking Report: What the Data, Success Stories & Opinions Tell UsBillhighway
Chapter membership takes on a significant value in an increasingly online world. Members seek face-to-face opportunities to connect, learn, volunteer, and socialize with their peers, mentors, and clients. Once upon a time, chapters were taken for granted, but many association leaders now have questions like.
- How does our chapter program compare to those of other associations?
- What are the standard practices regarding chapter membership, programming, requirements, and metrics?
- What support and services should we be giving chapters? Are other associations making changes to chapters?
- How do we assess the performance and value of our chapters?
- Are chapters still relevant?
In our latest Chapter Benchmarking Report, we explore these questions through industry data that helps associations benchmark their chapter programs against others. Join us for a webinar that fuels the dialogue on what makes an effective chapter—and an effective chapter/association relationship. We’ll share stories on what methods other associations have used to leverage their data, and how they have helped chapters and staff make better decisions.
Tracking Chapter Effectiveness: Tips for Creating Powerful DashboardsBillhighway
How many of us struggle with getting chapter volunteers to submit reports? How many of us have a file folder full of individual spreadsheets or reports? Maybe you even have some great chapter data, but are you able to make this data meaningful for your chapters, your board or even your staff? When attempting to track chapter effectiveness, knowing what to measure is just one part of the equation. The other is knowing how to collect, store and share that data, in addition to recognizing and tracking the data trends.
Check out this webinar where we share tools and tips for creating benchmarking dashboards that give input to your chapters and staff. In this webinar, you’ll hear stories from other associations on what methods they have used to leverage their data, and how they have helped chapters and staff make better decisions about what’s needed to serve member needs.
Virtual Chapters: Should we or shouldn't we?Billhighway
There are lots of questions when it comes to virtual chapters. Do they provide value? Are they successful? How can we make existing ones stronger? If these are questions you are facing with your chapters, you should watch this webinar! We cover volunteer roles, technology, membership models, financial banking and ultimately, answer the question: how do your chapters go virtual?
Driving Member Engagement by Showing #VolunteerLoveBillhighway
Mark your calendars: National Volunteer Week is April 19-25th! It’s the perfect opportunity to start thinking about ways to show your chapter volunteers the appreciation they deserve all year-round. Volunteering is one of the stickiest forms of member engagement, and happy volunteers can keep your association chapters on track for years to come. Given that 20-25% of staff labor in associations come from volunteer members, it’s a worthwhile effort to utilize recognition in creating a supportive environment. Let’s draw from research and our own community for a dynamic discussion on ways to spotlight association volunteers and celebrate volunteering in all aspects!
3 Ways to Tap Chapter Relevance in 2021Billhighway
We’re at the beginning of a new year, and opportunity abounds us. We know chapters are more relevant than ever. In many ways, the success in 2020 for components was tied to the fact that they were in a position to pivot more readily. We can harness that agility with the right support and permissions, so how do we tap chapters? Learn three lenses to view chapter relevance through and how to make a case to optimize chapters as part of your overall association success strategy in 2021.
You have a solid base for recruiting and training chapter volunteers that has worked well in the past. Then came the evidence-based research on volunteers challenging our percepts. Followed by the pandemic and increased volunteer burnout. Turns out our training programs need a new approach. What can you do? Let’s do a reboot on chapter volunteer training. Join us for a conversation on how to use volunteer motivations and personas to drive learning and rethink our approach so we can retain volunteers and develop future leaders. Ready to shift your volunteer training to get a better learning experience?
Chapter Dashboards – Part 3: Data Utilization – How to share & leverage your ...Billhighway
On-demand webinar available here: http://bit.ly/2eGNUfu
In this webinar, we'll discuss how to share the data you've already collected, how to leverage it to make data-driven decisions and provide examples of what other organizations are doing with their data.
On-demand available here: http://bit.ly/2k5YLkr
In this webinar, we'll provide you with key takeaways and resources that YOUR CRP PEERS indicated (in a survey) that they need, but can't find.
Chapter Chat: How A CRP Helped Turn Around A 15-Year Membership DeclineBillhighway
With more than 1,500 clubs and 185,000 members, a membership drop of 2% year over year for 15 consecutive years can really impact your bottom line, leaving you with a crisis on your hands. Rick Rangel, Director of Growth at the Northern California Golf Association (NCGA) had chapters that were drowning. NCGA was at a crossroads. They’d been doing the same thing over and over again with their clubs and expecting different results. Rick realized they weren’t giving their chapter leaders the tools they needed to be successful.
- Club officers found one-off tools on their own, and their data did not automatically flow up to HQ.
- Onboarding processes and value propositions differed from club to club.
- Chapter websites were a huge pain and branding issues were rampant.
- On average, club officers easily put in 40 hours every quarter, volunteering their time and energy, so burnout happened often.
Sound familiar? From off-brand chapter websites to AWOL officers, Rick shares his chapters-in-crisis experience. Tune in to find out what tools, tips, and tricks he used to prevent major mayhem. Under Rick’s helm, NCGA has been able to correct course, now seeing 6% membership growth year over year since 2016. Regardless of your components' structure, you’ll benefit from the CRP advice we share in this webinar.
Watch on YouTube: https://www.youtube.com/watch?v=j73G4s5L4FM
Brought to you by 2019 CEX Sponsor: memberplanet (https://www.memberplanet.com/)
Rowing the Same Direction: How ACG Has Aligned Global & ChaptersBillhighway
On-demand available here: bit.ly/2iklNR2
Join us for our Q&A with Gary LaBranche, CEO at the Association for Corporate Growth. We discuss the challenges faced by ACG and how those challenges impacted relationships with chapters. As well as, the key resources, technologies and services essential to ACG’s successful transformation.
On-demand available here: http://bit.ly/2ipuM5N
In this week’s webinar, we’ll explore 5 ways to increase engagement at the chapter level by providing them with a foundation for success.
On-demand available here: http://bit.ly/2l4rNhs
In this webinar, we'll dive deep into leading and lagging KPIs and their importance in developing effective dashboards to monitor chapter performance.
Leverage Chapters to Engage & Grow MembershipBillhighway
Whether you believe it or not – chapters can play a key role in membership and revenue growth for your association. But how do you get there? How do you set your chapters up for success? How can you support them?
We’ll cover how…
- You can leverage chapters as a channel to reach new audiences.
- You can tap into (and boost) chapters unique ability to provide community and optimize the member experience.
- You can leverage chapter experiences to drive community influencers.
We’ll dive into how you can lead, support and measure these initiatives. The results will be a stronger channel and your chapter network will be aligned to association membership goals.
#LeverageChapters
#GotChapters
Chapter Dashboards – Part 1: What’s Measured is RealBillhighway
Recording available here: https://youtu.be/2_KGW-_6sos
In Part 1, we’ll discuss:
- Process for identifying key metrics – what should your chapters be focusing on?
- What are the top metrics to track?
- Internal communication and buy-in for dashboards
Components as Drivers of Recruitment, Retention and EngagementBillhighway
CoSN Director of Membership & Chapters, Dresden Farrand, walks us through how her and her team leveraged their components to see great increases in revenue, member retention, chapter acquisition and more.
In this slide deck, we cover:
- Common obstacles that stand in the way of tracking ROI
- How others in the association space are tackling these challenges
- What drives ROI
- How to start tracking individual component performance
You can view the recording here: https://youtu.be/SuKQnBA3wzs
2016 Webinar Finale: Top 10 Takeaways for Chapter Based AssociationsBillhighway
On-demand available here:https://youtu.be/sJkFAmHdwMY
In case you missed any of our previous webinars, we’ll recap our best tips, tricks and advice from 2016.
Tap Chapters as a Member Engagement ChannelBillhighway
Are you meeting your members where they’re at in their career? Are your chapters? We know depending on the stage of their career, your members have different needs and wants. This virtual workshop is a deep dive into what the data tells us on membership needs, loyalty and behavior. Tapping the data, we'll create a strategy you can share with your chapters to generate engagement and value based on their career stage. In this virtual workshop, we cover ways your chapters can better prepare volunteers to be the face of your association and engage the next big wave of individuals starting their careers or reinventing themselves.
Chapter Events: Deciding on In-Person, Hybrid, or VirtualBillhighway
What’s the outlook for in-person chapter events in 2021 and how do we help chapter leaders decide whether to host an in-person, hybrid, or virtual event?
For nearly a year, CRPs and chapter leaders have focused on virtual. As the vaccine rolls out across the country, the focus is shifting to when chapters can resume in-person meetings (and indeed some already have). But should chapters plan on in-person meetings this year? Can they provide a safe experience? Will members be ready? What about hybrid—the word on everyone’s mind? Is that a viable possibility?
Like you, we had more questions than answers so we tapped one of the brightest minds we know on association and chapter events. Join us as we provide expert advice on how to help chapters make the right event decisions.
Hosted by Billhighway and Mariner Management.
The Chapter Playbook: Part 2 — Marketing, Membership and EventsBillhighway
Some call it a chapter toolkit, we call it a Chapter Playbook. In part 2 of this mini-series, we cover:
- Marketing, membership and event information you should consider when creating your Chapter Playbook.
- Key questions for you to ask yourself as you build out a toolkit for your chapters to follow to set them up for success.
- Best practices to arm your chapters with to help them optimize their membership and event efforts.
The Association Component Exchange (CEX) is the only conference designed exclusively for component relations professionals (CRPs).
It's no secret that there's currently a gap in education for associations that operate in a component model. So Billhighway and Mariner Management came together to build a community and connect component-based organizations and component relations professionals (CRPs). This manifested itself in CEX. CEX is a learning community where you get together with peers to share your successes, struggles, strategies, tactics, ideas, and insights.
Idea Swap: Helping Chapters Embrace ChangeBillhighway
We need chapter leaders to make changes. It could be huge like shifting structures, medium like embracing new volunteer models, support services, affiliate agreements, or easy like changing your schedule. Resistance to change is natural. Anytime you introduce a new process or technology, you have to think about change management from the very start. Unfortunately, we underestimate how our leader training can support us in leading that change. This idea swap will explore how we can use our current and future training opportunities to help chapters embrace change.
Hosted by Billhighway & Mariner Management.
Chapter Benchmarking Report: What the Data, Success Stories & Opinions Tell UsBillhighway
Chapter membership takes on a significant value in an increasingly online world. Members seek face-to-face opportunities to connect, learn, volunteer, and socialize with their peers, mentors, and clients. Once upon a time, chapters were taken for granted, but many association leaders now have questions like.
- How does our chapter program compare to those of other associations?
- What are the standard practices regarding chapter membership, programming, requirements, and metrics?
- What support and services should we be giving chapters? Are other associations making changes to chapters?
- How do we assess the performance and value of our chapters?
- Are chapters still relevant?
In our latest Chapter Benchmarking Report, we explore these questions through industry data that helps associations benchmark their chapter programs against others. Join us for a webinar that fuels the dialogue on what makes an effective chapter—and an effective chapter/association relationship. We’ll share stories on what methods other associations have used to leverage their data, and how they have helped chapters and staff make better decisions.
Tracking Chapter Effectiveness: Tips for Creating Powerful DashboardsBillhighway
How many of us struggle with getting chapter volunteers to submit reports? How many of us have a file folder full of individual spreadsheets or reports? Maybe you even have some great chapter data, but are you able to make this data meaningful for your chapters, your board or even your staff? When attempting to track chapter effectiveness, knowing what to measure is just one part of the equation. The other is knowing how to collect, store and share that data, in addition to recognizing and tracking the data trends.
Check out this webinar where we share tools and tips for creating benchmarking dashboards that give input to your chapters and staff. In this webinar, you’ll hear stories from other associations on what methods they have used to leverage their data, and how they have helped chapters and staff make better decisions about what’s needed to serve member needs.
Virtual Chapters: Should we or shouldn't we?Billhighway
There are lots of questions when it comes to virtual chapters. Do they provide value? Are they successful? How can we make existing ones stronger? If these are questions you are facing with your chapters, you should watch this webinar! We cover volunteer roles, technology, membership models, financial banking and ultimately, answer the question: how do your chapters go virtual?
Driving Member Engagement by Showing #VolunteerLoveBillhighway
Mark your calendars: National Volunteer Week is April 19-25th! It’s the perfect opportunity to start thinking about ways to show your chapter volunteers the appreciation they deserve all year-round. Volunteering is one of the stickiest forms of member engagement, and happy volunteers can keep your association chapters on track for years to come. Given that 20-25% of staff labor in associations come from volunteer members, it’s a worthwhile effort to utilize recognition in creating a supportive environment. Let’s draw from research and our own community for a dynamic discussion on ways to spotlight association volunteers and celebrate volunteering in all aspects!
3 Ways to Tap Chapter Relevance in 2021Billhighway
We’re at the beginning of a new year, and opportunity abounds us. We know chapters are more relevant than ever. In many ways, the success in 2020 for components was tied to the fact that they were in a position to pivot more readily. We can harness that agility with the right support and permissions, so how do we tap chapters? Learn three lenses to view chapter relevance through and how to make a case to optimize chapters as part of your overall association success strategy in 2021.
You have a solid base for recruiting and training chapter volunteers that has worked well in the past. Then came the evidence-based research on volunteers challenging our percepts. Followed by the pandemic and increased volunteer burnout. Turns out our training programs need a new approach. What can you do? Let’s do a reboot on chapter volunteer training. Join us for a conversation on how to use volunteer motivations and personas to drive learning and rethink our approach so we can retain volunteers and develop future leaders. Ready to shift your volunteer training to get a better learning experience?
Chapter Dashboards – Part 3: Data Utilization – How to share & leverage your ...Billhighway
On-demand webinar available here: http://bit.ly/2eGNUfu
In this webinar, we'll discuss how to share the data you've already collected, how to leverage it to make data-driven decisions and provide examples of what other organizations are doing with their data.
On-demand available here: http://bit.ly/2k5YLkr
In this webinar, we'll provide you with key takeaways and resources that YOUR CRP PEERS indicated (in a survey) that they need, but can't find.
Chapter Chat: How A CRP Helped Turn Around A 15-Year Membership DeclineBillhighway
With more than 1,500 clubs and 185,000 members, a membership drop of 2% year over year for 15 consecutive years can really impact your bottom line, leaving you with a crisis on your hands. Rick Rangel, Director of Growth at the Northern California Golf Association (NCGA) had chapters that were drowning. NCGA was at a crossroads. They’d been doing the same thing over and over again with their clubs and expecting different results. Rick realized they weren’t giving their chapter leaders the tools they needed to be successful.
- Club officers found one-off tools on their own, and their data did not automatically flow up to HQ.
- Onboarding processes and value propositions differed from club to club.
- Chapter websites were a huge pain and branding issues were rampant.
- On average, club officers easily put in 40 hours every quarter, volunteering their time and energy, so burnout happened often.
Sound familiar? From off-brand chapter websites to AWOL officers, Rick shares his chapters-in-crisis experience. Tune in to find out what tools, tips, and tricks he used to prevent major mayhem. Under Rick’s helm, NCGA has been able to correct course, now seeing 6% membership growth year over year since 2016. Regardless of your components' structure, you’ll benefit from the CRP advice we share in this webinar.
Watch on YouTube: https://www.youtube.com/watch?v=j73G4s5L4FM
Brought to you by 2019 CEX Sponsor: memberplanet (https://www.memberplanet.com/)
Rowing the Same Direction: How ACG Has Aligned Global & ChaptersBillhighway
On-demand available here: bit.ly/2iklNR2
Join us for our Q&A with Gary LaBranche, CEO at the Association for Corporate Growth. We discuss the challenges faced by ACG and how those challenges impacted relationships with chapters. As well as, the key resources, technologies and services essential to ACG’s successful transformation.
On-demand available here: http://bit.ly/2ipuM5N
In this week’s webinar, we’ll explore 5 ways to increase engagement at the chapter level by providing them with a foundation for success.
On-demand available here: http://bit.ly/2l4rNhs
In this webinar, we'll dive deep into leading and lagging KPIs and their importance in developing effective dashboards to monitor chapter performance.
Leverage Chapters to Engage & Grow MembershipBillhighway
Whether you believe it or not – chapters can play a key role in membership and revenue growth for your association. But how do you get there? How do you set your chapters up for success? How can you support them?
We’ll cover how…
- You can leverage chapters as a channel to reach new audiences.
- You can tap into (and boost) chapters unique ability to provide community and optimize the member experience.
- You can leverage chapter experiences to drive community influencers.
We’ll dive into how you can lead, support and measure these initiatives. The results will be a stronger channel and your chapter network will be aligned to association membership goals.
#LeverageChapters
#GotChapters
Chapter Dashboards – Part 1: What’s Measured is RealBillhighway
Recording available here: https://youtu.be/2_KGW-_6sos
In Part 1, we’ll discuss:
- Process for identifying key metrics – what should your chapters be focusing on?
- What are the top metrics to track?
- Internal communication and buy-in for dashboards
Components as Drivers of Recruitment, Retention and EngagementBillhighway
CoSN Director of Membership & Chapters, Dresden Farrand, walks us through how her and her team leveraged their components to see great increases in revenue, member retention, chapter acquisition and more.
In this slide deck, we cover:
- Common obstacles that stand in the way of tracking ROI
- How others in the association space are tackling these challenges
- What drives ROI
- How to start tracking individual component performance
You can view the recording here: https://youtu.be/SuKQnBA3wzs
2016 Webinar Finale: Top 10 Takeaways for Chapter Based AssociationsBillhighway
On-demand available here:https://youtu.be/sJkFAmHdwMY
In case you missed any of our previous webinars, we’ll recap our best tips, tricks and advice from 2016.
Tap Chapters as a Member Engagement ChannelBillhighway
Are you meeting your members where they’re at in their career? Are your chapters? We know depending on the stage of their career, your members have different needs and wants. This virtual workshop is a deep dive into what the data tells us on membership needs, loyalty and behavior. Tapping the data, we'll create a strategy you can share with your chapters to generate engagement and value based on their career stage. In this virtual workshop, we cover ways your chapters can better prepare volunteers to be the face of your association and engage the next big wave of individuals starting their careers or reinventing themselves.
Chapter Events: Deciding on In-Person, Hybrid, or VirtualBillhighway
What’s the outlook for in-person chapter events in 2021 and how do we help chapter leaders decide whether to host an in-person, hybrid, or virtual event?
For nearly a year, CRPs and chapter leaders have focused on virtual. As the vaccine rolls out across the country, the focus is shifting to when chapters can resume in-person meetings (and indeed some already have). But should chapters plan on in-person meetings this year? Can they provide a safe experience? Will members be ready? What about hybrid—the word on everyone’s mind? Is that a viable possibility?
Like you, we had more questions than answers so we tapped one of the brightest minds we know on association and chapter events. Join us as we provide expert advice on how to help chapters make the right event decisions.
Hosted by Billhighway and Mariner Management.
The Chapter Playbook: Part 2 — Marketing, Membership and EventsBillhighway
Some call it a chapter toolkit, we call it a Chapter Playbook. In part 2 of this mini-series, we cover:
- Marketing, membership and event information you should consider when creating your Chapter Playbook.
- Key questions for you to ask yourself as you build out a toolkit for your chapters to follow to set them up for success.
- Best practices to arm your chapters with to help them optimize their membership and event efforts.
The Association Component Exchange (CEX) is the only conference designed exclusively for component relations professionals (CRPs).
It's no secret that there's currently a gap in education for associations that operate in a component model. So Billhighway and Mariner Management came together to build a community and connect component-based organizations and component relations professionals (CRPs). This manifested itself in CEX. CEX is a learning community where you get together with peers to share your successes, struggles, strategies, tactics, ideas, and insights.
Idea Swap: Helping Chapters Embrace ChangeBillhighway
We need chapter leaders to make changes. It could be huge like shifting structures, medium like embracing new volunteer models, support services, affiliate agreements, or easy like changing your schedule. Resistance to change is natural. Anytime you introduce a new process or technology, you have to think about change management from the very start. Unfortunately, we underestimate how our leader training can support us in leading that change. This idea swap will explore how we can use our current and future training opportunities to help chapters embrace change.
Hosted by Billhighway & Mariner Management.
Is it time to change your chapter structure? According to our Chapter Performance & Benchmarking Report, 1/3 of associations have made substantial chapter structure changes, while 1/3 are considering implementing changes.
We understand that change can be daunting. That’s why we’ll share various approaches, from small incremental adjustments to bold, transformative measures. Join us for an insightful webinar as we explore ways to adapt your chapters to meet the evolving needs of your members!
This webinar is hosted by Billhighway & Mariner Management.
Drive Chapter Behavior with Targeted BenchmarkingBillhighway
Benchmarking (count and compare) can serve many purposes, but the most important purpose is to define what’s most important! Everyone’s likely heard some variation on the business maxim, “you can’t manage what you don’t measure,” but the corollary consequence, “you tend to manage what’s being measured” is often overlooked. Bottom line, if we want our chapters to help us serve the members and move the mission, we need to benchmark those behaviors that help us achieve that end. In other words, let’s count the things that count…and, oh by the way, all the things that count can’t necessarily be counted!
Benchmarking also implies comparison, and here’s the other important purpose. When we measure and make comparisons on those metrics which are truly important, we can then identify our “bright spots” – the high achievers – and replicate those behaviors across the system. Win-win!!
We talk about what we’re benchmarking (or not) and why. While there’s no guarantee, experience suggests that “if you measure it, they will do it,” so let’s be sure we measure the right stuff.
The New World of (Member) Engagement: Great Ideas that Work!eschonher
Member engagement is the foundation to the success of all associations and smart association executives know this. But how do you achieve it? This presentation contains tactical ideas, including effective new member onboarding campaign and the use of data modeling to create personas to better target at risk members, from four well known and respected membership authorities.
10 Warning Signs a Chapter Restructure May Be In Your FutureBillhighway
On-demand available here: http://bit.ly/2oja77E
How do you know if your chapter network is in trouble? Have you heard whispers or rumors that change is needed? If you’re getting red flags or have a gut feeling but aren’t exactly sure what you should be looking for, then this webinar is for you.
Membership Series – Part 1: What can joint membership do for you?Billhighway
On-demand webinar available here: https://youtu.be/NAaIGl-MCzw
In part 1 of the membership series, we'll discuss the benefits, the pitfalls and how to get started and/or optimize your current joint membership process.
Highlights from the ASAE Foundation "Decision to" research study, as presented at ASAE's 2013 Annual Meeting. Association trends, membership models, volunteer relations, professional development and the ultimate question.
Can You Hear Me? Effective Practices in Communicating with Chapter LeadersBillhighway
Good old-fashioned communication is one of the best ways to build successful relationships with your chapters. Communication is a two-way street, but not everyone communicates in the same way.
Have you ever been frustrated by the lack of transparency between you and your chapters? Or felt like your communication revolved around administrative asks instead of resources and advice? Maybe it’s time to Mari Kondo your chapter communications.
Peggy Hoffman from Mariner Management — with help from some super communicator CRPs —shares advice and examples on creating effective chapter communication practices.
Speakers:
- Peggy Hoffman, Mariner Management
- Michele Champion, California Association of Marriage and Family Therapists (CAMFT)
- Jennifer Steffan, National Institute of Governmental Purchasing (NIGP)
- Wesley Carr, American Inns of Court
Hosted by Billhighway & Mariner Management.
20 Things You Can Do For Your Chapters in 2023Billhighway
2022 was a big year for moving forward with “the new normal,” but are you ready to take your chapters to the next level in 2023? How will you make your volunteers’ lives easier? What tools can you use to better support chapter leaders?
In case you didn’t hear, Mariner Management turned 20 in January! As a celebration of this accomplishment and in honor of Billhighway’s 23rd year of service to component-based organizations, we’ve gathered our favorite “Top 20” tips we’d love to share.
Join us to learn:
→ Our top 20 resources, tools, and tips for CRPs
→ How to support your chapters now so they can plan for the future
→ Bring your questions for an “Ask Me Anything” chat with Peggy Hoffman
This free webinar will provide ideas you can start implementing immediately.
Sending CRPs Some Love: Our Best Chapter ResourcesBillhighway
February is the month of love! And you know who we love most? CRPs! CRPs make a difference every day by helping their association and chapters solve the challenges in front of them. But where do CRPs turn for help? Your community of course…and Billhighway & Mariner!
We’re floored by the range of issues that component relations professionals (CRPs) address daily, so we want to help you manage stressful chapter situations and give you strategies to circumvent them.
In this webinar, we:
1. Address challenges that are unique to CRPs, from chapter succession issues to monitoring component performance, and everything in-between
2. Provide different approaches to solving these tough chapter issues
3. Highlight our favorite resources, best practices, and tips & tricks
We have many resources for your moment of need, so let’s use them to look ahead and move the needle in 2022.
This webinar was brought to you by Billhighway & Mariner Management.
The 5 Most Important Metrics for Your ComponentsBillhighway
Are you ready to make your components more successful this year? Then, join us for this exclusive webinar to help your chapters build better habits and measure five essential metrics. We cover what you should monitor to stay ahead of the game.
How to Prepare a Grants Strategy in Uncertain TimesBloomerang
https://bloomerang.co/resources/webinars/
Rachel Werner will review what tried and true methods still have value, what might need to be changed, and what is still left unknown. You can start off 2021 with a better sense of how to be successful during times of uncertainty.
Insights and ideas to drive association successGreg Melia, CAE
Presentation to American College of Physician chapter execs on membership, volunteer relations and a few trends to keep in mind to drive association success.
Similar to Chapter Performance & Benchmarking Unwrapped: How Associations View Chapters (20)
Revenue Revamp: 5 Game-Changing Fixes Help Chapters Increase Non-Dues Revenue...Billhighway
As an association exec, you’d love for 2024 to be a year of strong non-dues revenue growth – for you and your chapters. If sponsors, exhibitors, and advertisers believe your chapters can positively impact their bottom lines, chapters will convert more customers with less effort.
But most chapters (and some associations) inadvertently turn off those buyers because of website navigation, collateral, and messaging that leaves prospects confused and unconvinced. How can we help our chapters?
This fun session will outline simple changes that will help chapters to attract and convert sponsors, exhibitors, and advertisers efficiently and effectively including:
- How to quickly create a compelling case to invest money with your association
- Which stats and stories provide the most effective social proof of your value
- What information buyers need at various stages of their buying journey
We're diving into simple, game-changing fixes to help your chapters skyrocket their non-dues revenue. Think attracting sponsors, exhibitors, and advertisers like a pro!
Communication lies at the heart of every successful association, driving growth, engagement, and impact in today’s fast-paced world. For chapters, communicating effectively is paramount to their strength and success. Are you ready to take your chapter communications to new heights?
Drive Member Engagement through Revitalized Chapter EventsBillhighway
Are your chapter events struggling to capture member interest? Do you face challenges in creating impactful experiences that resonate and keep members coming back? Join us for an engaging webinar as we delve into the art of planning chapter events that drive participation and cultivate a thriving community.
This webinar is hosted by Billhighway & Mariner Management.
6 Habits to Build in Your Components (& for CRPs!)Billhighway
As James Clear states, “You do not rise to the level of your goals. You fall to the level of your systems.” When systems become outdated and ineffective, chapters fall into bad habits that inhibit their growth and endanger their future.
Join us to learn how to coach and support your chapters as they develop better habits. We share strategies to make small, sustainable changes.
Watch the webinar recording here >> https://youtu.be/A2dmqdT2r4U
This webinar is hosted by Billhighway & Mariner Management.
11 Ways to Help Chapters Avoid (Or handle) a CrisisBillhighway
Sit back and enjoy this webinar where we decode crises we see (and feel) in chapters. We cover all kinds of troublesome scenarios, from chapter financial mismanagement, fraud, and cybersecurity attacks to AWOL or unprepared chapter officers and everything in between.
Your association’s approach to chapter crisis management and prevention depends entirely on your relationship with your components – in terms of both structure (subsidiary or independent) and your connection. While this webinar assumes chapters are subsidiaries, a situation that brings more risk to National and supposedly provides more control. Even if your components are independent, you (and your chapters) will benefit from this advice. Join us for some tips and best practices to help handle (or hopefully avoid) your next chapter crisis!
The Webinar You Need to Get Your Leaders On Board with New TechBillhighway
When you discover a new tech tool, do you sign right up? Sit back and wait? Shake your head?
More than 130,000 new apps hit mobile platforms every month, and thousands of new startups target us with ads…all promising to be the best tech you’ve ever used. And the subconscious way you approach new tech can greatly impact the way you can leverage today’s biggest advancements.
Join Beth Z, Your Nerdy Best Friend, to discover your Technology Psychology. You’ll take a self-assessment to find out your Technology Psychology Persona to help you understand the benefits and limitations of your approach to new technology. You’ll also see the new tech world from other perspectives so you can understand why it’s so tough to get everyone on the same digital page when it comes to tech solutions.
JOIN BETH Z’S BRAND-NEW PROGRAM TO…
- Identify how you subconsciously approach new technology
- Gain insight into other views of technology to find common ground to be more productive
- Discover techniques that make new technology work better for you, no matter your Technology Psychology
- Leave with new tech tool ideas that you can use right away!
MEET YOUR NEW NERDY BEST FRIEND…
Beth Ziesenis: Author. Speaker. Nerd.
Since her first Motorola RAZR flip phone, Beth has made a verb out of the word “nerd.” She’s here to help you filter through thousands of apps, gadgets, widgets and doodads to find the perfect free and bargain technology tools for work and home. Although the only real trophy she ever won was for making perfect French fries at McDonald’s in high school, Beth Z has been featured on Best Speaker lists by several organizations that write best speaker lists. She has written a whole shelf of books on apps and has spoken to more than 100 thousand audience members just like you. And if you’re puzzling over why she goes by “Beth Z”… it’s because she only finds about three people a year who can pronounce her last name.
Hosted by Billhighway, Mariner Management & Your Nerdy Best Friend
Idea Swap: Ways to Celebrate & Appreciate Our VolunteersBillhighway
Don’t let National Volunteer Week (#NVW) sneak up on you! National Volunteer Week is April 17th through April 23rd. So go ahead and mark your calendars now! It’s an opportunity to shine a light on the people who tirelessly serve our associations. Volunteers represent a large portion of our organizations and keep our chapters thriving, making them critical to our ability to meet member needs and move our missions. We’d be lost without them.
The question is, how do we authentically reward, recognize and support our chapter volunteers? To celebrate, we’ve compiled our favorite ways to show appreciation now or at any time of the year. In reality, we don’t need a month or week designated to thank our volunteers; instead, we should be showing our appreciation all year long. So join us for an idea swap with your CRP peers chocked full of ideas and inspiration to show your volunteers some love.
Hosted by Billhighway & Mariner Management.
Virtual Idea Swap: Coaching Chapter Leaders for SuccessBillhighway
What would we do without chapter volunteers? They’re our everything! Year after year, volunteers step up, take on chapter leadership roles, then step aside for the next set of leaders. So how do we ensure our volunteers have what they need to contribute? How can we inspire them?
In this chapter virtual idea swap—Coaching Chapter Leaders for Success—you'll be able to collaborate with your CRP peers on essential coaching skills aimed at attracting and motivating volunteer leaders.
Pivoting Your Chapter Leadership Conference to VirtualBillhighway
As the world begins to open back up in the coming months, one question will continue to remain on the minds of many chapter leaders–what now? Can they still count on your association to provide the leadership resources they need to continue to bring community and education to members? The future is still uncertain, but what’s clear is that chapters will need to change how they deliver value to members.
While we figure it all out, there is no doubt that this is an excellent opportunity to introduce your chapter leaders to different forms of virtual education. The best way to learn is through experience. Join in as we explore how to turn your chapter leader training to virtual meetings that create engaging connections in unexpected ways.
Brought to you by 2019 CEX Sponsor, Community Brands!
https://www.communitybrands.com/
The French Revolution, which began in 1789, was a period of radical social and political upheaval in France. It marked the decline of absolute monarchies, the rise of secular and democratic republics, and the eventual rise of Napoleon Bonaparte. This revolutionary period is crucial in understanding the transition from feudalism to modernity in Europe.
For more information, visit-www.vavaclasses.com
Macroeconomics- Movie Location
This will be used as part of your Personal Professional Portfolio once graded.
Objective:
Prepare a presentation or a paper using research, basic comparative analysis, data organization and application of economic information. You will make an informed assessment of an economic climate outside of the United States to accomplish an entertainment industry objective.
Synthetic Fiber Construction in lab .pptxPavel ( NSTU)
Synthetic fiber production is a fascinating and complex field that blends chemistry, engineering, and environmental science. By understanding these aspects, students can gain a comprehensive view of synthetic fiber production, its impact on society and the environment, and the potential for future innovations. Synthetic fibers play a crucial role in modern society, impacting various aspects of daily life, industry, and the environment. ynthetic fibers are integral to modern life, offering a range of benefits from cost-effectiveness and versatility to innovative applications and performance characteristics. While they pose environmental challenges, ongoing research and development aim to create more sustainable and eco-friendly alternatives. Understanding the importance of synthetic fibers helps in appreciating their role in the economy, industry, and daily life, while also emphasizing the need for sustainable practices and innovation.
Model Attribute Check Company Auto PropertyCeline George
In Odoo, the multi-company feature allows you to manage multiple companies within a single Odoo database instance. Each company can have its own configurations while still sharing common resources such as products, customers, and suppliers.
Unit 8 - Information and Communication Technology (Paper I).pdfThiyagu K
This slides describes the basic concepts of ICT, basics of Email, Emerging Technology and Digital Initiatives in Education. This presentations aligns with the UGC Paper I syllabus.
How to Make a Field invisible in Odoo 17Celine George
It is possible to hide or invisible some fields in odoo. Commonly using “invisible” attribute in the field definition to invisible the fields. This slide will show how to make a field invisible in odoo 17.
Introduction to AI for Nonprofits with Tapp NetworkTechSoup
Dive into the world of AI! Experts Jon Hill and Tareq Monaur will guide you through AI's role in enhancing nonprofit websites and basic marketing strategies, making it easy to understand and apply.
Palestine last event orientationfvgnh .pptxRaedMohamed3
An EFL lesson about the current events in Palestine. It is intended to be for intermediate students who wish to increase their listening skills through a short lesson in power point.
Instructions for Submissions thorugh G- Classroom.pptxJheel Barad
This presentation provides a briefing on how to upload submissions and documents in Google Classroom. It was prepared as part of an orientation for new Sainik School in-service teacher trainees. As a training officer, my goal is to ensure that you are comfortable and proficient with this essential tool for managing assignments and fostering student engagement.
A Strategic Approach: GenAI in EducationPeter Windle
Artificial Intelligence (AI) technologies such as Generative AI, Image Generators and Large Language Models have had a dramatic impact on teaching, learning and assessment over the past 18 months. The most immediate threat AI posed was to Academic Integrity with Higher Education Institutes (HEIs) focusing their efforts on combating the use of GenAI in assessment. Guidelines were developed for staff and students, policies put in place too. Innovative educators have forged paths in the use of Generative AI for teaching, learning and assessments leading to pockets of transformation springing up across HEIs, often with little or no top-down guidance, support or direction.
This Gasta posits a strategic approach to integrating AI into HEIs to prepare staff, students and the curriculum for an evolving world and workplace. We will highlight the advantages of working with these technologies beyond the realm of teaching, learning and assessment by considering prompt engineering skills, industry impact, curriculum changes, and the need for staff upskilling. In contrast, not engaging strategically with Generative AI poses risks, including falling behind peers, missed opportunities and failing to ensure our graduates remain employable. The rapid evolution of AI technologies necessitates a proactive and strategic approach if we are to remain relevant.
Operation “Blue Star” is the only event in the history of Independent India where the state went into war with its own people. Even after about 40 years it is not clear if it was culmination of states anger over people of the region, a political game of power or start of dictatorial chapter in the democratic setup.
The people of Punjab felt alienated from main stream due to denial of their just demands during a long democratic struggle since independence. As it happen all over the word, it led to militant struggle with great loss of lives of military, police and civilian personnel. Killing of Indira Gandhi and massacre of innocent Sikhs in Delhi and other India cities was also associated with this movement.
7. Day 1: How do associations
view chapters? CRP, CEO &
CL perspective
Day 2: Using dashboards to
tell the story of chapters &
guide health
Day 3: How to tell stories,
find the nuggets & what
tech to use
Our Roadmap
01 02 03
13. Structure
• 20th century form vs.
21st century function
• Time Zones vs. Geography
Volunteers
• Mission vs. Administration
• Good leaders still count
• Farm Team Paradox
Value
• Local Presence – YES!
• Chapter Impact – Maybe
• HQ Support – Hmm…
Big Themes
14. Pick a theme: what
resonates? (How) have you
changed?
Chat
18. Contingent Membership … 66%
Unified Dues ………………. 38%
HQ Collects Dues ………… 63%
Snapshot
Respondent Profile
Relationship
Membership & Dues
19. Respondent Profile
Snapshot
Relationship
Membership & Dues
Financials & Staffing
Med Operating Budget …… $50,000
Avg Operating Budget …… $101,326
Have Paid Staff …………… 27%
Small chapters are as
likely to be successful as
large chapters are likely
to fail.
21. 01 02 03 04
CRPs: Chapter Impact…
Giving our
brand a local
presence
Providing
volunteer
opportunities
Extending
service to
members who
can’t attend
national events
Increasing
overall member
value
27. Functional Support for Chapters
11%
13%
20%
22%
28%
35%
41%
46%
49%
54%
62%
64%
64%
67%
70%
Full service management
Other
Event planning
Bookkeeping/accounting services
Tax filing/state registration, state sales tax
Event registration processing
Funding through grants, sponsorships, awards
Provide access to insurance
Virtual meeting software access or license (e.g.…
Website hosting
Communications/marketing support
Dues invoicing
Chapter start-up (kit and/or support)
Dues collection
Database management
28. Most Popular Training Resources
Web Portal Webinars Leadership
Conference
Associations are tapping LMS slightly more for chapter training (24% vs. 21%)
29. Developmental Support for Chapters
24%
25%
26%
36%
68%
78%
78%
79%
0% 10% 20% 30% 40% 50% 60% 70% 80% 90%
Chapter leadership training through learning…
Other
Designated mentor(s)
Workshop(s) at other association meetings
Discussion forum/online community
Dedicated leadership conference(s)
Webinar(s)
Website Portal with a variety of resources (training…
30. Resource Impact
Very Positive
Association/chapter relationship
Risk mitigation & alignment
Decreasing Returns
1 Critical performance metrics
2 Increasing member value
On the surface, everyone seems to get
along well, but chapters are not doing a
good enough job serving the member
31. Impact of Developmental Resources on Perceived
Effectiveness & Performance
6%
12%
30%
36%
43%
48%
49%
56%
56%
56%
59%
74%
93%
Generating additional income for HQ
Driving membership growth
Operating consistently over years and…
Increasing overall member value
Extending your service delivery to members…
Providing more volunteer opportunities
Collaboration w/HQ
Quality of Programs
ROI for Resources Allocated
Giving your brand a local presence
Logistics (Reporting/Data Sharing/...)
Alignment w/HQ
Risk Mitigation
35. What Do We Measure…
71%
56%
48%
43%
40%
33%
30%
28%
28%
25%
23%
29%
44%
52%
57%
60%
67%
70%
72%
72%
75%
77%
Total fundraising volume
Local member penetration
Advocacy/grassroots engagement
Member participation in con't ed.
Event/activity evaluations
Event registrations/participation
General membership satisfaction
Financial health/viability
Volunteer/chapter leader pipeline
Membership retention
Membership recruitment
Not Used Used
36. How Do We Know…
12%
26%
26%
18%
27%
30%
38%
23%
24%
23%
22%
24%
21%
48%
35%
24%
38%
48%
34%
33%
39%
37%
33%
35%
62%
16%
25%
41%
16%
3%
7%
20%
10%
2%
1%
18%
5%
10%
14%
18%
18%
19%
21%
24%
27%
38%
44%
22%
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Total fundraising volume
Financial health/viability
Advocacy/grassroots engagement
Local member penetration
Event/activity evaluations
Volunteer/chapter leader pipeline
General membership satisfaction
Member participation in con't ed.
Event registrations/participation
Membership recruitment
Membership retention
Overall Average
Anecdotal Reports Chapters Other Direct Access
41. Lower Satisfaction
Ability to provide sufficient
networking
Higher Satisfaction
Ability to deliver high quality
educational/technical programs
Satisfaction with
Member Service
42. 10% of chapter members highly engaged (serving)
65% shortage of qualified volunteers = significant issue
33% somewhat/marginally engaged (attending
meetings)
Level of Member
Engagement
47% unengaged
43. Only 21% report all board seats filled with a waitlist
Need to re-examine the
volunteer system
Over 50% struggle to fill seats
Current Board
44. A few thought chapter “should be
independent from HQ” or is a
“competitor with HQ”
More agreed that chapter “is
a partner with HQ” and
leaders “trust HQ”
Overall respondents reported a good relationship with HQ
Relationship with HQ
Most agreed chapter is “run by
effective leaders” & “should be a
high priority for HQ”
very strong fairly good dysfunctional
43%
49%
1%
47. 47
Local Resource Channel (3.4)
Professional Development
Channel (3.1)
Purpose
Member Engagement Channel (3.3)
Leadership Development
Channel (3.2)
… but they are skeptical
chapters are worth the effort …
CEOs somewhat agree
chapters are a:
48. Chapters are “often too small to
succeed but too large to fail”
Chapters “deliver the bulk of
our value to our members”
Higher agreement:
CEO: Perceived
Impact?
Lower agreement:
49. One-third of our members
love the chapters, one-third
hate the chapters, and
one-third ask, ‘What’s a
chapter?’”
Member
Perception
“
50. The real lesson:
Fuzzy metrics & data
desert = Uncertainty
Chapter Value: How Do They Know
51. Chapters “have significant
representation on our Board of
Directors.”
Chapters “have an outsized
influence on HQs decision-
making.”
Higher agreement:
CEO: Perceived
Impact?
Lower agreement:
53. 04 Lack of Data More effective
data management system is
needed to measure member
value & engagement
Lessons Learned
01 Local Presence needed for
networking, education &
advocacy
03 HQ Support Red flag: more
HQ support did not appear to
produce better chapter
performance
05 Employ Technology to provide
more data and help with chapter
leader turnover - let volunteers
focus on what’s important:
02 Mixed Views… many differing
perceptions regarding influence,
purpose & value
Our Members and Our Mission
54. What might you do
tomorrow with the data and
ideas we explored today?
Chat
56. Preparing for the future by
tapping into the power of
dashboards
January 26th
1 – 2:30 pm EST
Join Us
Tomorrow!
57. Billhighway Mariner Management
• Current financial reporting
• Chapter member engagement
data
• Number of events they’re hosting
• Types of events they’re hosting
• Percentage of members and non-
members attending
• Discovering your chapter ROI
• Innovating your chapter structure
• Rethinking your volunteer strategy
• Training & developing chapters
leaders
• In-depth & quick bites
Tap
us
for…
With Billhighway, you can see chapter
performance data in real time—no
more nagging chapters for:
Want more? Contact us for a 15
minute chat.
Your chapters need help? You
need help with your chapters?
Want more? Contact us for a 15
minute chat.
@Peggy
Members seek face-to-face opportunities to connect, learn, volunteer, and socialize with their peers more than ever. CRPs are looking for ways to activate that member engagement at chapters. Around the country, they’re asking:
Are associations changing how they manage and relate to their chapters?
What support and services should we give our chapters?
How should we evaluate our chapters?
Are chapters still relevant?
Mariner Management and Billhighway conducted the third Chapter Benchmarking Study to explore these questions and more. We went out to CRPs, CEOs, and Chapter Leaders. The data analysis offers a resource for benchmarking, sharing innovations in chapter management, and starting conversations about the future of chapters. Join us for a workshop to unveil the 2021 Association Chapter Performance Report, and more importantly, look at how you can use it to answer your questions and optimize your chapters!
WE’LL COVER
1. The findings of the 2022 Chapter Performance and Benchmarking Study2. Share how your association can use the data and findings3. Explore how to use benchmarking to create a dashboard about your chapter program and monitor chapter health4. How to build and create a compelling story about the value of your chapters
@Peggy
Ice Breaker #1 – It's time to warm up your fingers...
Let’s get started with some wishes and dreams … you can answer this based on your chapter program, your association, personally or professionally. Sharing hopes and wishes helps them come true
@Peggy
Let’s keep things fun and light throughout…if you hear a data point and like it, give us a thumbs up or applause.
@Peggy
Quick shout out to the “Behind the Scenes” crew…
Let’s Meet the Team – This workshop & study is brought to you by the fab partnership of Billhighway & Mariner Management!
@Mark - Billhighway – Chapter Management Solution. We increase ROI across your entire organization by providing technology tools to help chapters perform better; as well as delivering member engagement and component performance data to headquarters.
@Peggy - Mariner – Let’s create the greatest possible value for your members and volunteers!
Our Shared Purpose
To build community the component relations community and connect CRPs.
@Peggy – What’s our Road Map
Brief Overview:
Day 1 – Overview: how do associations view chapters: CRP (operations); CEO (strategy); CL (volunteer exp on the ground)
Day 2 – Using dashboard to tell the story of chapters & guide health
Day 3 – Telling the story. How to tell stories, how to find the nuggets, tech to use
@Peggy – We will be recording the sessions so attend what you can and we’ll send out the recording afterwards!
Brief Overview:
Day 1 – Overview: how do associations view chapters: CRP (operations); CEO (strategy); CL (volunteer exp on the ground)
Day 2 – Using dashboard to tell the story of chapters & guide health
Day 3 – Telling the story. How to tell stories, how to find the nuggets, tech to use
Reminder of our Learning Objectives:
Hear the findings of the 2021 Chapter Performance and Benchmarking Study
Learn how your association can use the study
Explore how to use benchmarking to create a dashboard about your chapter program and checking on chapter health
Explore how to build and create a compelling story of your chapters
@Peggy
Opening: what’s our road map; share one networking /one learning goal; state one question you bring to the table; one aha from reviewing the report
60 secondsQuiet Time: During this time, all is quiet, no questions, no chat
Define Your Goal For Today
Tell us what you need to get out of this conversation…what brings you here?
Share one networking/learning goal; state one question you bring to the table; one aha from reviewing the report
Type your response in the chat
@Peggy
Zoom reaction: Who participated (quick snapshot) –
Wider range of inputs (CRPs, CEOs, CLs, Clients, Focus Groups, Conversations…and lots of Experience)
Integrated focus groups, surveys and client experience.
In addition to typical data points, a hard look at our assumptions about the actual performance and value of chapters –
The data raises far more questions than it answers
Emphasis on how we can use the right questions to optimize that impact and value – rather than focusing on traditional “benchmarking” (i.e. How can we all look the same?), let’s find the “bright spots” and potential in our differences.
Chat
60 seconds of silence – Take a moment to reflect on the last 90 minutes
Where do you go from here? What's your next step? Take a minute to think.
What is the first thing you need to do? Write it down. Put a date to accomplish it by. Make sure it’s SMART. No lofty “revamp our volunteer strategy”…make it something actionable like “call 3 volunteers in the next 30 days and check-in/ask how I could better support them.”
@Peter
Snapshot of the main survey …
63% Individual Member with ave of 42k members (median 15k) and average 74 chapters mostly state based
The respondent pool from 112 associations represents a diverse group of member organizations:
63% individual member organizations
24% hybrid (individual and organizational memberships)
12% trade associations
2% other
These organizations have an average of 74 chapters each. The majority (68%) are state-based. Slightly less than half of the responding associations (47%) indicated they were global and have an average of 13 chapters outside the U.S.
The average number of individual members for respondents was approximately 42,000 (median = 15,000). You can find more details in the report’s Respondent Profile section .
@Peter
78% of respondents, the central organization has significant control over its chapters: 61% operate as separately incorporated chartered organizations and 17% are wholly owned subsidiaries. In these cases, the chapters cannot exist independent of the central.
For 78% of respondents, the central organization (HQ) has significant control over its chapters: 61% operate as separately incorporated, chartered organizations and 17% are wholly owned subsidiaries. In these cases, the chapters cannot exist independently of HQ. 20% reported an independent affiliate structure and 3% are “other.” Note: while we refer to “separately incorporated” to indicate chartered chapters, they may not all be legally incorporated; they are, however, legally independent from HQ.
@Peter
Slightly less than half of associations (45%) require chapter members to be central organization members while about a third have a non-contingent membership (i.e., one can be a member of either or both). Dues are charged separately by 50%, while 38% reported charging unified dues, which include chapter dues. In 14% of associations, no separate dues are charged.
50% of associations charge separate dues, while 38% charge unified dues that include chapter dues. Unified dues could refer to a member making a single payment for both memberships to either HQ or their chapter. Dollars are then split, and each party receives its share. This scenario could also mean a single payment to HQ if there are no chapter dues. Separate dues are most prevalent in organizations with separately incorporated affiliates (73%).
In 14% of associations, no separate dues are charged. HQ collects dues for 63% of the respondents; 10% collect dues independently. HQ unilaterally sets the dues only 19% of the time, suggesting a preference for giving chapters greater control in the dues decision-making process. The advantages when HQ collects dues include having access to a critical dataset that’s essential to calculating recruitment and retention percentages.
@Peter
Chapters budgets tend to be limited: the median operating budget is $50,000. Even an average operating budget of $101,326 limits resources in terms of paid support, which undoubtedly accounts for why only 27% of chapters have paid staff.
Financials and staffing at chapters
Chapter budgets tend to be limited: the median operating budget is $50,000. Even an average operating budget of $101,326 limits resources in terms of paid support, which undoubtedly accounts for why only 27% of chapters have paid staff. This may, however, understate the actual staffing for chapters since an unknown number may have part-time staffing not reported to or by the CRP respondents, for example, bookkeepers, event registrars, and webmasters. The overall message is that chapters are, in most cases, heavily dependent on volunteers.
@Peter
Perceived Chapter Effectiveness: The CRP Perspective
When asked to rate the effectiveness of their chapters on a 5-point scale from “not at all” to “extremely effective,” CRPs gave their chapters the highest grade on giving our brand a local presence (3 .5 ), followed closely by providing volunteer opportunities (3.3), extending service to members who can’t attend national events (3.2), and increasing overall member value (3.1). The average of all ‘grades’ was 2.9, which barely gives chapters a passing grade. As few associations see chapters as prime revenue generators, we can eliminate that score and still only move chapters into the “C” range. Notably, driving membership growth also scored poorly (2.6).
Perceived Chapter Effectiveness: The CRP Perspective
When asked to rate the effectiveness of their chapters on a 5-point scale from “not at all” to “extremely effective,” CRPs gave their chapters the highest grade on giving our brand a local presence (3 .5 ), followed closely by providing volunteer opportunities (3.3), extending service to members who can’t attend national events (3.2), and increasing overall member value (3.1). The average of all ‘grades’ was 2.9, which barely gives chapters a passing grade. As few associations see chapters as prime revenue generators, we can eliminate that score and still only move chapters into the “C” range. Notably, driving membership growth also scored poorly (2.6).
problems - the problems they see most often in low-performing chapters, they put leadership succession issues at the top of the list, a challenge that links directly to a lack of qualified volunteers. Lack of volunteers and the consequent volunteer burnout have been persistent themes in our CRP discussion groups, with clients, and in association discussion forums.
Low-performing chapters
When we asked CRPs about the most frequently recurring problems in low-performing chapters, leadership succession challenges top the list, an issue that links directly to a lack of qualified volunteers. Lack of volunteers and the consequent volunteer burnout have been persistent themes in our CRP discussion groups, conversations with clients, and association discussion forums. As we noted in the introduction, chapters that thrived in the last two years were overwhelmingly characterized by strong leadership, which only happens when the association has a deep volunteer pool fed by a consistent and vibrant volunteer pipeline. And conversely, poor leadership invariably results in limited programming and loss of members.
Low-performing chapters
When we asked CRPs about the most frequently recurring problems in low-performing chapters, leadership succession challenges top the list, an issue that links directly to a lack of qualified volunteers. Lack of volunteers and the consequent volunteer burnout have been persistent themes in our CRP discussion groups, conversations with clients, and association discussion forums. As we noted in the introduction, chapters that thrived in the last two years were overwhelmingly characterized by strong leadership, which only happens when the association has a deep volunteer pool fed by a consistent and vibrant volunteer pipeline. And conversely, poor leadership invariably results in limited programming and loss of members.
How are associations supporting chapters
What CRPs said they are doing for chapters
Services Provided to Chapters
The four most common services or support provided to chapters were:
Database management
Dues collection
Start-up kits
Dues invoicing
Relatively few associations provide event logistical support (planning and registration), or financial or tax services—all areas that routinely challenge volunteer-led chapters.
Developmental Resources for Chapter Leaders
The three most popular chapter leader training resources are the same as in 2019:
Web portal containing a variety of materials accessible around the clock
Webinars
Chapter leadership conference
Associations are also tapping their learning management systems (LMS) slightly more for chapter training: 24% reported this as a training mode compared to 21% last time.
When we looked at the impact of developmental resources (web portals, training programs, etc.) on chapter performance and perceived effectiveness, we found that these chapter leader resources delivered a very positive impact on association/chapter relationship elements, such as risk mitigation and alignment, but decreasing returns on critical performance metrics, such as increasing member value. On the surface, everyone seems to get along well, but chapters are not doing a good enough job serving the member.
When we looked at the impact of developmental resources (web portals, training programs, etc.) on chapter performance and perceived effectiveness, we found that these chapter leader resources delivered a very positive impact on association/chapter relationship elements, such as risk mitigation and alignment, but decreasing returns on critical performance metrics, such as increasing member value. On the surface, everyone seems to get along well, but chapters are not doing a good enough job serving the member.
Conversation Starters:
In what areas do we wish chapters would shine the brightest? In what areas do chapter leaders think their chapters should shine the brightest? How do their desires align with reality? Where does our vision for chapters and the chapters’ vision align and not align?
Has the perceived effectiveness of chapters changed during the pandemic? Considering the continuing flux and uncertainty, how might chapter effectiveness change in the future? What has to change to make them more effective?
What percentage of members are volunteering at their chapters? Have chapters adopted microvolunteering? Why aren’t more members interested in taking on chapter leadership roles? Imagine being a member of a local chapter: what would prevent us from stepping into leadership? How can we eliminate these barriers? How can we alleviate the administrative burden of chapter leadership? How can we make the chapter leadership experience more enticing?
Is the current chapter governance model sustainable? Do chapters really need a traditional board? How might the governance model shift so chapter leadership doesn’t involve such a heavy commitment of time?
State of Chapters – key highlights
From the CRP – operational view
State of Chapters – key highlights
From the CL – ground view
710 chapter leaders from 471 chapters representing seven
associations took part in this survey.
What CL said they got from associations & what they need
Conversely, there was far more agreement that their chapter “is a partner with HQ” (4.1) and that their leaders “trust HQ” (4.2).
HQ Resources. When asked about the importance of resources provided by HQ, respondents rated developmental resources (3.9 on a 5-point scale) slightly higher than functional resources (3.5)—see the charts below.
What CL said they got from associations & what they need
Conversely, there was far more agreement that their chapter “is a partner with HQ” (4.1) and that their leaders “trust HQ” (4.2).
HQ Resources. When asked about the importance of resources provided by HQ, respondents rated developmental resources (3.9 on a 5-point scale) slightly higher than functional resources (3.5)—see the charts below.
Member Services
Respondents reported a higher satisfaction with their chapter’s ability to deliver high quality educational/technical programs (3.6 on a 5-point scale) and somewhat less satisfaction with its ability to provide sufficient networking for area professionals.
Member Engagement
As expected, respondents reported 10% of their chapter members as highly engaged (serving on a committee/board), 33% somewhat/marginally engaged (attend a few meetings per year), and 47% unengaged. This distribution shows up consistently in our assessments of chapter systems and in discussions with association staff. Again, we see a significant opportunity to deepen engagement among members by introducing more inclusive and accessible volunteering and participation options.
the shortage of qualified volunteers remains the overwhelming limiting factor for chapter leaders (65%). This parallels the low satisfaction with their chapters’ ability to find and develop new volunteers.
Current Board.
Also, as expected, only 21% of respondents reported all board seats filled with volunteers waiting in the wings. Over half consistently struggle to fill leadership seats, another reason to re-examine the volunteer system. This challenge was reflected in respondents’ dissatisfaction with their ability to find and develop new volunteers (2.7 on a 5-point scale) as well as the high percentage (65%) who considered the lack of qualified volunteers a significant issue.
In our experience, chapters regularly attempt to fill roles that have no meaningful purpose or whose scope and/or required commitment far exceeds the capacity or interest of most volunteers—again, reinforcing the call for more inclusive and accessible volunteer and participation options for members. Recent research for the ASAE Foundation also suggests an increase in volunteer intolerance of traditional roles and a growing demand for more flexible and meaningful work, a trend we expect will continue for the foreseeable future.
Relationship with HQ. Overall, the respondents reported a very strong (49%) or at least fairly good (43%) relationship with HQ. Only 1% suggested a dysfunctional relationship. When queried, few agreed their chapter “should be independent from HQ” (1.9 on a 5-point scale) or is a “competitor with HQ” (2.0). Conversely, there was far more agreement that their chapter “is a partner with HQ” (4.1) and that their leaders “trust HQ” (4.2). Most also agreed that their chapter is “run by effective leaders” (4.4) and “should be a high priority for HQ” (4.5).
State of Chapters – key highlights
Important Role
Both CEOs and chapter leaders concurred on the important role of chapters as a local resource channel (CEOs – 3.4) and the ability to deliver high-quality educational/technical programs (chapter leaders – 3.6).
Since many board members come up through the chapter leadership channel, it’s no surprise CEOs would conclude that board members hold chapters in high esteem, believing chapters deliver local connections and member engagement (86%), should be considered “essential to our success” (72%), and should be served by HQ (68%).
Only 5% of CEOs agreed that chapters “have a broad perspective and tend to get the big picture” while, conversely, chapter leaders generally agreed their “chapter has a broad perspective and gets the big picture.”
Impact – What Chapters Accomplish
On the perceived impact of chapters, we found relatively high agreement among CEOs that their chapters are “often too small to succeed but too large to fail” and low agreement that chapters “deliver the bulk of our value to our members” (fig 3). This less than enthusiastic view is reaffirmed in the 2.8 score (on a 5-point scale) given by CEOs when asked if their chapters are worth the organizational effort and resources devoted to them (fig 2).
Members Perception As one CEO remarked during a roundtable discussion, “One-third of our members love the chapters, one-third hate the chapters, and one-third ask, ‘What’s a chapter?’”
Not sure what happened with this slide...is there supposed to be a 3 or not? Is "the real lesson" supposed to be way to the right?
Are chapters worth the effort
CEO – less than passing grade; only 30% unqualified absolutely
This question continues to stump the association community. Only 30% of CEOs offered an unqualified “absolutely” when asked if chapters are worth the effort and organizational resources devoted to them. The answers of the remaining 70% ranged from “probably” to “absolutely not” with an average score of 2.8 on a 5-point scale, a less than passing grade. CRPs gave an only slightly better score of 2.9 for overall effectiveness.
Agreement on CRPs and CEOs that associations need local presence for networking, education & advocacy … yet without data, both struggle to confidently affirm the quality and value of what’s in the funnel
In our qualitative research, CEOs and CRPs agreed their associations need a local presence for networking, education, and advocacy. Yet, without data, CEOs and CRPs struggle to confidently affirm the quality and value of chapter performance in these areas. Given the extensive range of programs and services offered by associations to support their chapters, it would seem associations need a more effective chapter data management system, one that provides a reliable measure of member value and engagement in chapter programs.
Message to CRPs and CEO: Uncertainty driven by fuzzy metrics due to persistent lack of valid chapter performance data
Based on the CEO and CRP surveys, roundtables, and focus groups, the uncertainty likely derives from fuzzy metrics caused by the persistent lack of valid chapter performance data. Only 22% of associations surveyed reported having direct access to a full range of chapter data while 39% reported no access at all. Most associations rely on chapter-reported or anecdotal information which, on our close inspection, is usually incomplete and/or inaccurate in far too many cases.
Impact – What Chapters Accomplish
On the perceived impact of chapters, we found relatively high agreement among CEOs that their chapters are “often too small to succeed but too large to fail” and low agreement that chapters “deliver the bulk of our value to our members” (fig 3). This less than enthusiastic view is reaffirmed in the 2.8 score (on a 5-point scale) given by CEOs when asked if their chapters are worth the organizational effort and resources devoted to them (fig 2).
Lessons Learned
Lessons Learned
Big one: lack of data
Given the extensive range of programs and services that associations offer in support of their chapters based of the data collected, it would seem a more effective data management system is needed for chapters, one that provides a reliable measure of member value and engagement in chapter programs.
associations need a local presence for networking, education, and advocacy; yet, without data, CEOs and CRPs struggle to confidently affirm the quality and value of chapter performance in these areas. Given the extensive range of programs and services that associations offer in support of their chapters based of the data collected, it would seem a more effective data management system is needed for chapters, one that provides a reliable measure of member value and engagement in chapter programs.
No obvious positive correlation between headquarters support and consequent chapter effectiveness—sadly, more HQ support did not seem to produce better chapter performance. This persistent ambiguity should be a red flag to associations when considering allocation of scarce resources.
Given chapter leaders’ limited time and inevitable turnover, associations should consider allocating more resources to technology which shores up the operational functions of their chapters. Volunteer leaders could then focus their limited time and energy on program design, member service, and strategic planning. This seems to say the same as the bullet above
Chat
60 seconds of silence – Take a moment to reflect on the last 90 minutes
Where do you go from here? What's your next step? Take a minute to think.
What is the first thing you need to do? Write it down. Put a date to accomplish it by. Make sure it’s SMART. No lofty “revamp our volunteer strategy”…make it something actionable like “call 3 volunteers in the next 30 days and check-in/ask how I could better support them.”
Join us tomorrow: let’s look at preparing for the future and tapping into the power of dashboard to be successful
Billhighway
Software like Billhighway allows for a healthy balance of association visibility and chapter autonomy. You can see chapter performance data in real time—no nagging required. For example, with Billhighway, you can see the:
Full financial picture of chapters
Insight into member data
Number of events chapters are hosting
Types of events they’re hosting
Percentage of members attending
Percentage of non-members attending
Mariner
We are all about optimizing your local presence, whether it’s the traditional chapter or something else. We help you empower volunteers, improve the member experience, answer tough questions about components.
@PEGGY
You’ll be directed to a post-event survey – please fill it out and tell us what you thought of today’s session!
We’ll be sending out the recordings and CAE credits next week.
Proposed Survey Questions:
1-5 How much did you enjoy the workshop?
What was your biggest take-away from today?
What would you change about today?
What other topics do you want to hear about?
Are you interested in any services provided by today's speakers/hosts? (check all that apply)
Billhighway
Mariner