One of South America's retail industry giants uses ManageEngine Applications Manager for application performance monitoring.

1. Monitors over 8000 applications and services across multiple countries
as part of their IT operations management.
Retail Conglomerate in Latin America trusts
Applications Manager

2. Industry Retail
Services Offered Shopping centers, financial retail, supermarkets,
home improvement and construction, department
stores, family entertainment centers, insurance
brokerage.
Operates in Argentina, Brazil, Chile, Peru and Colombia
Employees 140000+
About the Customer

3. The company relies a lot on SAP systems for its business
SAP provides them the information to manage their core business.

4. Any SAP downtime has a major impact on their business.
• Longer waiting time for customers at
shopping centers and supermarkets.
• Users unable to submit insurance claims.
• Services malfunction for end users.
• Financial and credibility loss for the
company.

5. Gaining performance visibility into their complex SAP
environments was a major challenge for their IT team.

6. Apart from SAP systems, the IT team had a variety of
systems to manage.

7. Their IT infrastructure was spread across multiple countries
in South America

8. Many times the IT team was caught off guard by outages
and performance problems
• Applications crashing
• Pages loading slow
• Frequent session disconnects
• Slow screen refreshes
• Users unable to login

9. But they wouldn’t know where to start troubleshooting

10. Often they had war room situations with critical stakeholders
And there would be a lot of finger pointing.

11. The IT team tried out a few solutions to address their monitoring
challenges, but those didn’t work out the way they wanted.
Too expensive Lot of work to get
started
Require
community
plugins
Need to deploy
agents and
connectors
Need to integrate
multiple products
No data
correlation
Alarm storms False alarms
Requires
programming
knowledge
Training required Gap in visibility

12. They continued to look out for monitoring options

13. That’s when they found Applications Manager

14. They found Applications Manager had a lot to offer
for SAP admins

15. And, they decided to test Applications Manager

16. They were thoroughly impressed during their evaluation
• Easy to set up and use
• Flexible month-long evaluation period
• Support for 80+ applications and servers
• Forward compatibility with new enterprise apps
• Fantastic tech support
• Integration with other ManageEngine products

17. They quickly found out that Applications Manager could help with a
lot more than SAP monitoring.

18. They bought an enterprise edition license of Applications
Manager for one for their data centers in South America.

19. They moved Applications Manager successfully from a test set up to a
production environment.
Dev QA Prod

20. Applications Manager helped them overcome management challenges
and stay on top of things.

21. The enterprise edition enabled them to scale horizontally, adding
more managed servers as they expanded their deployment.
Applications
Manager
Admin Server
Managed
server 1
Managed
server 2
Managed
server 4
Managed
server 3
Managed
server 5
They soon replicated their production set up in another country.

22. How Applications Manager helps

23. Gain deep visibility into SAP environments
• Get notified when there are more than 20
dumps per minute.
• Get a daily report of update errors.
• Track excessive lock entries.
• Become aware when spool request exceeds 5000
pages.

24. Understand performance from the context of business

25. Visualize relationships between application components

26. Track user experience of customer-facing applications

27. Get code-level diagnostics

28. Instant alerts according to the level of importance of
the system

29. Allow access to multiple levels of users

30. View powerful and customizable dashboards

31. View reports on business service availability

32. View downtime summary

33. View reports on CPU utilization

34. Configure workflows for repetitive tasks
• Execute corrective scripts
• Raise a help desk ticket
• Take a Java heap dump/thread dump
• Trigger garbage collection
• Send/Receive SNMP traps
• Execute an MBean operation

35. Thank you
barun@manageengine.com
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