The document outlines an application performance monitoring solution for IT operations and DevOps, detailing features such as synthetic transaction monitoring and session replay to enhance customer experiences. It discusses troubleshooting website issues, optimizing URLs, and monitoring REST APIs for critical applications. The aim is to ensure seamless browsing experiences, validate performance metrics, and prevent unauthorized changes to web content.

1. An end-to-end Application Performance Monitoring solution
for IT Ops and DevOps
Gartner Magic Quadrant for
Application Performance
Monitoring 2020

2. Create seamless customer experiences

3. Optimize individual URLs for better user experience
Track critical user journeys via synthetic transaction
monitoring
Enhance customer experience by leveraging session
replays
Analyze every element of your webpage to create
better content strategies
Agenda

4. Optimize individual URLs for better
user experience

5. Internal network
Proxy-server
Internet
Client(s)
Barnes & Noble
mail server
Local website
https://mail.barnesnoble.com
Scenario 1
Local website

6.  High traffic to website
 HTTP 500 internal server error
 Database issues
 JavaScript issues
Slow Loading Page?

7.  Ensure 24/7 website availability
 Validate HTTP requests
 Investigate root cause and troubleshoot
 Predict future trends
 Smooth browsing experiences
How monitoring website URL helps

8. Leveraging Synthetic transaction
monitoring to go beyond app-only view

9. Capturing URL sequences
Parent URL:
www.amazon.in
URL 1:
www.amazon.in
/books
URL 2:
www.amazon.i
n/books/fiction
URL 3:
www.amazon.i
n/books/fiction/l
ittle-women
URL 4:
www.amazon.in/books/fictio
n/little-women/add-to-cart
URL 5:
www.amazon.in/payment-successful

10. WEB TRANSACTION RECORDER FOR URL SEQUENCE AND
RBM
Pre-requisite
• Install web transaction recorder
URL Sequence Monitor
• Recording URL sequence
• Tracking the order of webpages visited

11. Measuring customer experience through
session replays

12. • Record and replay the web transaction
in EUM agents
• Monitor the website performance from
different locations
• Identify the components that slow down
your webpage
• Help set benchmark scenarios to see
application performance over time
SYNTHETIC TRANSACTION MONITORING FOR DYNAMIC
WEB PAGES

13. UNDERSTANDING
THE END USER
JOURNEY

14. INSTALLING EUM AGENTS IN YOUR BRANCH OFFICES OR
CUSTOMER LOCATIONS

15. OPTIMIZE FRONT-END WEB COMPONENTS

16. FIND NETWORK LATENCY USING THE WATERFALL MODEL APPROACH

17. Detecting unauthorized changes via
Website content monitoring

18. Text Defacement
Script
Defacement
Image
Defacement
Anchor
Defacement
iframe
Defacement
Link
Defacement

19. WEBSITE DEFACEMENT
 Website defacement
refers to unauthorized
hacks on your web
page or entire
website
 Negate any impact on
search engine page
rank and traffic due to
web page
defacement.

20. Most simple transactions require
Rest API connections to be
complete. Rest APIs can be used
for:
• User authentication
• Location services
• Product/Service Information
• Financial services
Payment
Portal
3rd party
ESB
Bank
3rd
party
DB
MONITORING REST API

21. Perform comprehensive REST API performance monitoring for your business-critical applications.
Know when the API is down - Monitor the availability and response time of your REST API endpoints.

22. Monitor and validate data from your REST API endpoints. Make sure that the structure and content of
your REST API responses meet your expectations. Verify whether the data returned to the response
details tab is correct.
VALIDATE REST API DATA

23. REPORTING

24. https://bit.ly/30P4r5F
http://appmanager.com/help
eval-apm@manageengine.com
+1.888.720.9500 / +1.408.916.9400
https://pitstop.manageengine.com/portal/community/appli
cations-manager/general

25. THANK YOU
THANK YOUeval-apm@manageengine.com
http://demo.appmanager.com