A global airline with extensive operations has implemented Applications Manager to effectively monitor over 2000 applications and servers, ensuring high availability and performance. The IT team faced challenges with previous tools but found that Applications Manager provided complete visibility, instant alerts, and improved control, leading to better server efficiency and reduced downtimes. As a result, the airline can now confidently plan operations without the risk of unexpected failures.

1. Applications Manager helps global
airline giant scale new heights!

2. About the customer
• Global airline giant with operations across Europe, Americas,
Africa, Middle East, Asia, and Australia.
• Leading airlines with one of the largest fleets in the world.
• Over 20,000 employees.
• Services in over 100 destinations across the world.

3. IT team's responsibilities:
• Monitor over 2000 applications and servers consistently.
• Maintain and develop the server infrastructure in the organization.
• Avoid unplanned outages and address downtimes immediately.
• Ensure the availability of applications and their underlying components at all
times.

4. Keeping in mind the impact any outage can cause to our
operations and revenue, it is important to have the best
monitoring solution employed to ensure uninterrupted
delivery of services.
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5. Applications Manager ensures that the global
operations of the airline are not impacted by any
unplanned or sudden downtimes.

6. Applications monitored with Applications Manager:
• MS Exchange
• IIS
• MS SQL
• Database queries
• Linux server
• File/directories
• Ping
• Oracle database servers
• Websites
• Active directory
• Scripts
• Web services
• Windows servers

7. Before Applications Manager

8. The IT team was finding it challenging to:
• Understand and manage complex setups. ✘
• Have an overall control over servers. ✘
• Ensure maximum availability and efficiency of servers. ✘
• Configure timely notifications and alerts. ✘
• Eliminate recurring issues. ✘
• Generate precise and timely reports. ✘

9. After trying out a few monitoring tools, they were still not satisfied with the performances
of any. In fact, their problems kept increasing!
Very expensive Limited range of
supported servers
Complex set-ups
Poor tech support
Poor integration
capabilities
Issues with third-
party code
Issues with
troubleshooting

10. And then they tried Applications Manager!

11. They instantly gained complete visibility into their
applications - something they lacked before.

12. Customizable Dashboards
• Overall performance stats of applications in one page. Widgets to customize
dashboards.

13. With health and availability history of servers, the airline was able to plan its future business
operations confidently without the risk of unexpected failures.
Health history
Availability history

14. • Instant alerts in case
of any abnormal
behavior
• Notify admins
immediately
• Troubleshoot before
user experiences an
issue
Alarms and notifications

15. Key performance metrics
 Monitoring critical performance metrics
helped the airline maximize server
availability and thereby server efficiency.

16. With Root Cause Analysis (RCA), their admins could not only detect faults but
also eliminate them permanently, by identifying the source of the problem.

17. Reports
• Analyse variations in
server performances.
• Better understanding of
issues and troubleshooting
methods.
• Informed business
decisions.

18. And now…
• Understand and manage complex setups.
• Have an overall control over servers.
• Ensure maximum availability and efficiency of servers.
• Configure timely notifications and alerts.
• Eliminate recurring issues.
• Generate precise and timely reports.

19. We tried a couple of tools but in the end, the ease of use, wide range of
monitoring capabilities and a reasonable price eventually made us
choose Applications Manager.
Downtimes are rare and server performances now are visibly better.
- IT Team
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20. Thank you!
Download your free trial here.
anugraha.benjamin@zohocorp.com