Using AppExchange to Automate Complex Business Processes

Using AppExchange to Automate Complex Business Processes Ly Townsend, salesforce.com Chip Vanek, Magma Design Automation, Inc. Maryann Najmola, Cigna International Track: Advanced EE System Administrators

Safe Harbor Statement ,[object Object],[object Object],[object Object],[object Object]

Ly Townsend Customer Success Manager [email_address]

What is ? ,[object Object],[object Object]

Why the AppExchange? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Getting Started ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Helpful Hints ,[object Object],[object Object],[object Object]

Chip Vanek Director of Corporate and CRM Applications [email_address]

Magma Design Automation, Inc. ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],INDUSTRY: Software EMPLOYEES: 680 GEOGRAPHY: Santa Clara, CA ,[object Object],[object Object],[object Object],[object Object],[object Object],# USERS: 600

Key Challenges ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Software Development Process Solution ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],DEPLOYMENT DETAILS

The Order Management Solution ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],DEPLOYMENT DETAILS

Results ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Software Development Process ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Managing Customer Projects ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

CaseWatcher – Notification rules ,[object Object],[object Object],[object Object]

Maryann Najmola Database Administrator [email_address]

CIGNA International ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],INDUSTRY: Healthcare Insurance (Expatriate) EMPLOYEES: 360 GEOGRAPHY: Delaware (home office) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],# USERS: 190

Key Challenges ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

The Solution ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Results ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Application Demonstration ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Chip Vanek Director of Corporate and CRM Applications Maryann Najmola Database Administrator QUESTION & ANSWER SESSION

Session Feedback Let us know how we’re doing! ,[object Object],[object Object],[object Object],[object Object],[object Object],Save time! Use your cell phone or mobile device to send Feedback via SMS/Text Messaging! Send a message to 26335 In the message body: Session 126, #### For example, “ Session 123, 5555 ” Session ID: 126 Session ID # Scores for 4 categories SMS Voting powered by:

Using AppExchange to Automate Complex Business Processes

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Using AppExchange to Automate Complex Business Processes