IT Operations Management with OpManager


Published on

Embrace IT Operations Management with OpManager to get the visibility into your network, server & storage, application, and service layers. Find the exact fault in minutes and troubleshoot quickly.

Published in: Technology, Design

IT Operations Management with OpManager

  1. 1. Is it the app, server or network? Gain visibility into IT Operations Management with OpManager and find an answer.
  2. 2. How IT has evolved today? IT extends to all across the globe with virtualization & cloud computing tech.
  3. 3. What do the end users need? Uninterrupted access to services from anywhere, anytime
  4. 4. Factors affecting Application Performance The problem could be anywhere: • Faulty router configuration • Switch port failure • Server system resource scarcity • Application failure • Problem with ISP
  5. 5. Problem with disparate IT management tools No unified monitoring Involves lot of manual effort to identify the fault Increased MTTD & MTTR
  6. 6. IT Operations Management (ITOM) is the Solution • ITOM is a function of Service Operation in ITILv3 • Involves day-to-day management of IT (Infrastructure components & applications) tasks and business service operations
  7. 7. IT Operations Management provides visibility into
  8. 8. ITOM adoption is on the rise $18.3 Billion 8.7% growth $15.8 Billion 7.1% growth 2010 2011 $14.2 Billion 2009
  9. 9. Benefits with ITOM • Visibility into your IT infrastructure components and applications • Optimize your IT resources • Provide quick and effective access to mission critical applications • Reduce application or network outages • Identify the exact fault and troubleshoot • Achieve higher SLA
  10. 10. How OpManager & its plugins offer ITOM? Network Performance Monitoring, Traffic Analysis, Configuration Mgmt. Physical & Virtual Server Performance Monitoring, Hardware Health Monitoring, Application Server, Database, Cloud, Middleware/Portal Monitoring Monitor end-user experience from multiple locations Monitor web applications, website look up times, RTT, etc.
  11. 11. Visibility at the network layer End-user Experience Network Application Server • Network Devices Monitoring • Interface / Port Monitoring • Configuration Management • Traffic Analysis • IP SLA based WAN & VoIP call path monitoring
  12. 12. End-user Experience Visibility at the sever & storage layer Application Server Network • Windows, Linux & Unix Server Monitoring • VMware & Hyper-V monitoring • Process, services & event log monitoring • Hardware health Monitoring • NetAPP Monitoring
  13. 13. Visibility at the application layer • Application Server monitoring • Cloud monitoring • Database monitoring • Web server monitoring • Web transaction monitoring End-user Experience Application Server Network
  14. 14. Visibility at the service layer Service Application Server Network • Monitor end-user transactions • Meet promised SLAs
  15. 15. OpManager also offers a Single Console for managing Network, Servers & Applications
  16. 16. Business Service View
  17. 17. At-a-glance Performance Dashboard View
  18. 18. Single Alarm Console for Network, Server & Application faults
  19. 19. Integrated ITIL-ready ServiceDesk
  20. 20. Real world case study to understand the benefits with OpManager
  21. 21. Real use case – OpManager customer • Leading E-commerce company in US • Provides flight booking form online • Accessed by Millions of users worldwide • Cost of downtime per minute: $100,000
  22. 22. IT Infrastructure of the Customer Accessed by Millions of users worldwide
  23. 23. The problem that the IT team faced No correlation between Application and Network Performance data
  24. 24. Unable to access the booking form End Users What the users see
  25. 25. IT Team The server & the network are running good. It should be the app! The app is fine. Looks like Dan had changed the config. of Cisco 2900. What they don’t see
  26. 26. OpManager with its plugins provided a unified view of their IT
  27. 27. In case of slow or loss of access to an application, with OpManager you can…
  28. 28. Drill Down from the alarm to device snapshot page Server is fine
  29. 29. Drill down to application snapshot page App is fine
  30. 30. Verify bandwidth utilization Problem is with the bandwidth
  31. 31. Identify Top Applications that consume more bandwidth & optimize accordingly using CBQoS
  32. 32. What our customers had said?
  33. 33. To download a free 30-day Trial visit: Thank you