1. SUZANNE SINGER
1189 MILLSTONE RIVER RD, HILLSBOROUGH, NJ 908-268-3454, SSINGER101@AOL.COM
EXPERIENCE
8/1/2009 TO PRESENT American Arbitration Association Somerset, NJ
LABOR EMPLOYMENT CASE MANAGER
 Coordinates caseload of arbitration and mediation cases and other dispute resolution procedures.
 Serves as a neutral liaison to initiate and maintain efficient flow of information between the parties,
representatives and neutrals.
 Initiates, facilitates and conducts administrative conferences and preliminary hearings.
 Maintains uniform files including hard copies and computer stored statistical information in accordance
with the standards set by the corporate office.
 Maintains accurate records or financial information including billing, fee disbursement, check requests,
expense and receivables.
 Acts as customer service representative and recognizes potential future business when answering or
addressing general inquiries interested in the Association.
 Works with various members of the staff to ensure effective case management, excellent client service
and good neutral relations.
4/1/2005 TO 8/1/2009 On The Edge Landscapes, LLC Hillsborough, NJ
OFFICE MANAGER
 Handled day to day office operations for a small family owned, home based landscaping company.
 Responsible for payroll for four (4) employees.
 Filed quarterly sales tax with the State of New Jersey.
 Accurately entered weekly lawn cutting records into Quickbooks which aided in the processing of monthly
billing.
 Maintained accounts payable and receivable using Quickbooks application.
 Answered phone and emails inquiries from current and prospective clients.
 Made weekly collection calls to customers who were overdue in paying their bill.
1/1/1998 TO 4/1/2005 American Arbitration Association Somerset, NJ
OFFICE MANAGER
 Conducted initial interview with prospective employees. Advise applicants of benefits, job description as
well as history and functions of the Association.
 With direction made employment offers. Completed paperwork for new employees and terminations.
 Supervised a support staff which included the front desk receptionist and mailroom clerks. Coordinated
their work schedules and time off.
 Hired temporary employees and decided on a daily basis where in the office they were needed the most.
 Accurately recorded attendance records on a monthly basis and reported them to Headquarters.
 Assisted the Vice President in leading office events, staff meetings and staff training sessions.
 Oversaw office equipment which included fax machine, copier, printers and phone system. Ordered office
supplies and equipment supplies.
 Acted as a liaison between Vice President and staff via verbally, email or office wide memo.
 Assisted Corporate Human Resources in resolution of issues with benefit and payroll inquires.
JULY 1996 TO JANUARY 1998~ASSISTANT TO THE OFFICE MANAGER
JULY 1995 TO JULY 1996~PERSONAL INJURY CASE MANAGER
APRIL 1995 TO JULY 1995~LABOR EMPLOYMENT ASSISTANT CASE MANAGER

2.  SKILLS: Proficient in Windows including Word, Excel, Outlook & Quickbooks. Highly organized and able to
multitask. Great interpersonal skills with all levels of staff.
EDUCATION
Katherine Gibbs Piscataway, NJ
 Legal Assistant (Paralegal) Program Certificate
VOLUNTEER WORK
 Girl Scouts of America- Troop Leader for 7 years
 Good Samaritan Purse- volunteered with Hurricane Sandy Relief Efforts
 Zarephath Christian Church: volunteers at My Neighbors Ministry Food & Clothing Bank; Children’s
Ministry Center; Alpha Table Leader & Miriam’s Heart Adoption Ministry
 Summer 2014 Nicaragua Mission Trip- served for a week at New Life Nicaragua Orphanage & and worked
with a local Church within the Boro of Cristo Rey, Nicaragua
REFERENCES
References are available on request.