This resume is for Denise Garcia, who has over 20 years of experience in payroll administration, financial management, and customer service roles. She currently works as a Payroll Specialist processing payroll for over 900 employees across 50 states. She also serves as an Accounts Payable Coordinator, processing invoices and payments. Previously, she held roles as a Customer Service Representative and Teller, where she assisted customers with accounts, loans, and other banking services. She has extensive experience with payroll and accounting software systems and a degree in Finance.

1. DENISE GARCIA
37 Birch Court │ Middletown NY 10940
(845)699-0412│ denisegarcia620@yahoo.com
PAYROLL SPECIALIST
Payroll Administration| Financial Management | Training & Development
A seasoned and highly resourceful Payroll Specialist with expertise in all facets of Payroll Administration, financial
management, financial analysis, Training & Development, Management Reporting and Executive Support within fast
paced, high-profile corporations. Skilled in collaborating with all members of the organization to achieve business and
financial objectives. Instrumental in streamlining and improving processes, enhancing productivity, and implementing
technology solutions. Possess acute Business acumen. Technical proficiency in MS Office, Windows, Microsoft Office,
Excel, ADP PC/PW, ADP Pay Force, PeopleSoft, P2P (ADP OI), Workday, Microsoft Dynamics SL/GP, and ADP
Reporting. Exhibits superb interpersonal, Cross-functional, Problem-Solving, Leadership and communication skills.
 Payroll Administration
 Customer Support
 Strategic Planning &Analysis
 Cross-Functional Collaborations
 Relationship Management
 Management Reporting
 Administrative Support
 Files & Records Management
 Process Improvement
 Performance Management
 Conflict/Issue Resolutions
 Cross-Functional Skills
P R O F E S S I O N A L EX P E R I E N C E 19 99 – PR E S E N T
PDI, INC
Payroll Specialist, 2010-present
 Effectively process & maintain periodic multi-state payrolls for all 50 states including Puerto Rico for over 900
employees. Provide payroll data for financial statements and reconcile the General ledger. Resolve issues of ADP
Payroll, Benefit representatives, Insurance carriers, comply with SOX guidelines & provide auditors with reports.
 Critically analyze & reconcile automated system output to ensure accurate payroll processing, ensure accurate net
pay withholding and deductions, administer employee payroll records encompassing bonus/commissions,
deductions, healthcare premium credits, direct deposits, Federal/State and local tax adjustments.
 Timely process new hire, re hires, terminations, increases, transfers, LOA’s, preparation of special reports for
senior management, jury duty pay, and processing of garnishments and levies. Methodically coordinate the
processing of additional/out of sequence payrolls, quarterly tax & wage adjustments, W2C’s and ad-hoc payrolls.
 Methodically operate manual off cycle check payments/ACH/Wires, actively collaborate with
HRIS/HR/Recruiting team, provide payroll & benefit support and troubleshooting. Setup and implement new
payroll systems, warrant management reporting for 401K/Roth, FSA, HSA deductions.
Key Accomplishments
 Enforced standard operating procedures compliant with internal control standards; incorporated multiple
customized ADP reports for management and payroll auditing, and set up new states, companies, pay-groups
and locals within ADP significantly optimizing performance and productivity.
Accounts Payable Coordinator, 2012- Present
 Administered vendors for all PDI companies, formulated periodic vendor reports for management review,
compared, edited reports against all invoices processed prior to check printing and inspected all checks for
proper backup/approvals, reviewed Bi-weekly positive pay information prior to file transmission to TD Bank.
 Methodically processed voided & re-issued checks as required in Solomon, GP and ADP Open Invoice, accurately
reconciled AP balances to general ledger, processed, reconciled and mail all 1099 forms at year-end. And
warranted timely filing of mandatory IRS tax information.
 Assumed the role of back up to Senior AP Coordinator as needed; trained all employees on AP forms, W9
procedures, AP Process of payment request & uploading invoices into the AP system, and newly registered
vendors on the ADP Open Invoice system, internal processes, and liaised with PDI, vendors on payments issues.
 Coordinated with Sr. Director of Corp. Disbursements to balance Cash Work Sheet for Accounts payable,
invoiced sub-tenants for rents, maintained all backup documentation, responded to all subtenant inquiries and
assured swift issue resolution.
Walden Federal Savings & Loan December 2005 – October 2010
Customer Service Representative

2. DENISE GARCIA: denisegarcia620@yahoo.com Resume, Page 2
 Delivered exceptional customer service through new accounts openings and guiding them through the range of
financial products and services, prospected necessary information to efficiently service new & existing accounts
and assure timely resolution of customer complaints.
 Proactively engaged in cross selling, bank products & services promotion generating new business. Facilitated
clients with Processing of ATM and debit card applications resolving their queries, problems, and pin offset.
 Maintained & managed IRA accounts, certificate of deposits, payment stoppage, overdrawn accounts, return
items, credit verifications, direct deposit, and transfers. Supervised and assisted tellers with inquiries as well as
activities to improve overall services to customer.
Orange County Trust Company July 2000 – December 2005
Teller/Customer Service Rep
 Aided customers in cash withdrawals, deposits and credit card advancements, participated in bank promotions &
product ventures for new loan rates and insurance. Filled and proved the automated teller machine, prepared
Bank Secrecy forms, treasury taxes and loan payments, and trained new recruits enhancing their productivity.
 Accurately reconciled the general ledger removing any discrepancies and assuring accurate disclosure.
ED U C A T I O N & C R E D E N T I A L S
Associate in Applied Science, Finance, Orange County Community College, 2010
Certificate in Financial Accounting / Principles of Banking, American Institute of Banking, 2002