Charles Tonna has over 12 years of experience in business, human resources, and administration roles within the New South Wales Government. He has a proven track record of providing high-level support, guidance, and leadership to staff and senior management. His skills include office administration, human resources management, change management, communication, problem solving, and decision making. Currently he is a Business Resource Manager at the Office of Finance and Services, where he leads the delivery of HR, administrative, and business support services to over 80 staff. Previously he held roles such as Administrative Coordinator and Executive Officer within the NSW Government. He has also been a Justice of the Peace since 1994.

1. Resume - Charles Tonna JPResume - Charles Tonna JP
 Mobile: 0416 017 219  Email: charles_tonna@hotmail.com
PROFILE
Business/Human Resource/Administrative professional with over 12 years experience within
Government, providing a high level of support, advice, guidance and leadership to staff and senior
management on matters relating to human resourcing, administration and office management.
Highly skilled in; office administration and management; human resource management; change
management; written and verbal communication at all levels; negotiation; initiative; people; dealing with
sensitive and discreet matters; problem solving; decision making; records management; working
independently; co-ordination; planning and interpersonal.
EMPLOYMENT
Business Resource ManagerBusiness Resource Manager
Office of Finance and Services (OFS)Office of Finance and Services (OFS)
December 2008 – February 2015December 2008 – February 2015
The Office of Finance and Services is a service provider, regulator and central agency of government. It is
responsible for supporting sustainable government finances, major public works and maintenance
programs, government procurement, information and communications technology, corporate and shared
services, consumer protection, workplace relations, administration of State taxation and revenue
collection, NSW land and property administration services and metropolitan water policy.
Position Purpose
Led the delivery of effective and efficient high level human resource, administrative and business support
services for over 80 staff and contractors. Provided guidance, assistance and leadership in the provision
of human resource management and development, internal information systems, asset management,
accommodation, procurement and reporting to ensure sustainability of business operations and informed
decision making. Managed organisational change and ensured governance and compliance standards
were met.
Achievements
• Managed resolution of a number of complex issues.
• Managed a smooth flow of human resources activities and actions.
• Negotiated reduced contractor rates with Agencies.
• Responsible for the successful transfer of a number of staff to OFS, resulting in $300K savings per
annum to the department.
• Assisted in the transition of staff onto a new flexible working hours agreement.
• Established strong relationships with internal and external clients.
• Responsible for undertaking a number of activities to reduce the reliance of engaging contractors,
resulting in departmental budget savings.
• Co-ordinated smooth inter-office relocation of staff and contractors.
• Co-ordinated a major operating system software upgrade for all staff and contractors within the
business unit.
Responsibilities
• Provided HR recommendations to superiors for review, consideration and sign-off.
• Managed organisational change and undertook reviews of administrative and business operational
processes to ensure governance and compliance standards were met.
• Developed and maintained appropriate systems, procedures and controls to manage operational
administrative requirements.
• Provided guidance, assistance and leadership in the provision of human resourcing, business
administration, asset management, accommodation, procurement and reporting.
• Managed sensitive and confidential staff issues and dealt with Workplace Health and Safety issues.
Resume of Charles Tonna

2. • Reviewed/completed/updated/monitored; payroll and establishment reports, credit card transactions,
staff timesheets and leave balances, leave rosters, Fringe Benefits Tax claims, annual asset stocktake,
asset register, organisational chart, Cabcharge cards and accounts.
• Managed recruitment and termination actions, including seeking appropriate approval, preparation of
forms and contact with relevant people.
• Prepared briefing notes seeking approval from superiors to undertake a number of actions.
• Ensured compliance with department and government policies, administrative practices and
procedures, and codes of conduct.
• Liaised with a number of external and internal stakeholders in the completion of responsibilities and to
ensure continuing improvement of business functions to achieve business objectives.
• Dealt with a number of unplanned business and HR matters.
• Financial delegation responsibility of $35K and management of a corporate credit card.
• Central point of contact with a number of business units within OFS and externally.
• Analysed and reviewed information.
• Secured maintenance of records pertaining to day to day activities, some of a sensitive and
confidential nature.
Administrative Co-OrdinatorAdministrative Co-Ordinator
Office of Finance and ServicesOffice of Finance and Services
(formerly Dept of Information Technology and Management and Dept of Commerce)(formerly Dept of Information Technology and Management and Dept of Commerce)
July 2002 – December 2008July 2002 – December 2008
Position Purpose
Developed initiatives and provided advice, guidance, support, leadership and recommendations on all
matters relating to office management and human resourcing.
Achievements
• Managed resolution of a number of complex issues.
• Managed a smooth flow of human resources activities and actions.
• Led the roll out of the Government Chief Information Office restructure within a 12-month period,
resulting in better delivery of the People First Strategy, which was a major commitment from the
Premier of NSW to provide enhanced and new ICT facilities and services to the community.
• Successfully transferred resources from the former Government Chief information Office into three
distinct business units.
• Established strong relationships with internal and external clients.
Responsibilities
• Managed the delivery of quality office administrative, financial management, operational support and
human resource services across the Government Chief Information Office (GCIO).
• Developed, implemented and maintained administrative and human resources functions and ensure
compliance.
• Developed initiatives and provided advice, accurate information, guidance, recommendations and
strategies to senior management relating to human resources and administrative matters.
• Led a number of change management programs of an administrative or operational nature.
• Liaised and consulted with a broad range of diverse stakeholders including members of the Office
Executive, senior management, internal clients, external agencies and suppliers/customers.
• Prepared briefing notes supporting required actions and seeking management approval.
• Negotiated, influenced and dealt with staff at all levels.
• Prepared, collated and co-ordinated a number of department documents.
• Analysed, evaluated, interpreted and implemented a broad range of policies, strategies and business
matters.
• Completed projects and tasks within tight timeframes.
Resume of Charles Tonna

3. PREVIOUS CAREER PATH
January 2002 – July 2002
Executive Officer, Department of Information Technology and Management (DITM)
April 2001 – January 2002
Projects Officer, DITM
November 2000 – April 2001
Forms and Publications Officer, DITM
August 1999 – November 2000
Projects Officer, DITM
July 1988 – August 1999
Examining Officer, DITM
Microfilm/Scanning Co-Ordinator, Land Titles Office (LTO)
Maintenance & Consumables Co-ordinator, LTO
Deputy Supervisor, LTO
Team Leader, LTO
Senior Scanner, LTO
Client Services Officer, LTO
Titles Officer, LTO
Special Projects Officer, LTO
PROFESSIONAL DEVELOPMENT
• Plain English Foundation Workshop, Office of Finance and Services 2014
• Analysing and Interpreting Reports from Finance, IPAA 2014
• Senior Managers Program, Department of Services, Technology and Administration 2010
• Introduction to Project Management, Numerix Pty Ltd 2007
• Applying Risk Management Processes, TAFE 2006
• Self Leadership, Allwood & Associates 2004
• International Computer Driving Licence (ICDL), TAFE 2003
• Information Technology, TAFE 2002
• OH&S Chairperson’s Course, Courtenell Pty Ltd 2000
JUSTICE OF THE PEACE
I am currently a Justice of the Peace, and have been since 1994. This appointment requires a great deal of
responsibility, trust, integrity and ethical behaviour when administering its duties.
INTERESTS
• Watching movies
• Playing tennis
• Reading
REFEREES
I would be pleased to provide referee’s details upon request.
Resume of Charles Tonna