1. FRANCINE MEISNER
40 Sidney Crescent, Eastern Passage, Nova Scotia B3G 1H8 • Home: 902-465-8952 •francinemeisner@gmail.com
Professional Summary
Secretary/Administrative Assistant who goes above and beyond basic administrative tasks and takes on multiple
projects at once. Excellent work ethic and strength in boosting company morale.
Skills
• Multi-line phone operation proficiency
• Efficient multi-tasker
• Strong client relations
• Proficient with Microsoft Office Suite
• Personable
• Motivated Team Player
• Customer-oriented
• Proficient in cash management
• Typing speed >60 WPM
• Exceptional communication skills
• Trusted key holder
• Active listening skills
• Dependable
• MS Windows proficient
Work History
Office Adminstration Clerk/Dispatcher/Billing Clerk, 08/2006 to July 10, 2015
MacFarlands Courier – Dartmouth, NS
• Processed payroll and billing.
• Performed accounts receivable duties including invoicing, chargebacks, discrepancies and reconciliations.
• Answered and managed incoming and outgoing calls while recording accurate messages.
• Answered and quickly redirected up to 200 calls per day.
• Dispatched calls to drivers.
Customer Service Representative, Save Team, 08/2005 to 08/2006
Convergys – Dartmouth, NS
• Answered an average of 250 calls per day by addressing customer inquiries, solving problems and providing new
product information.
• Investigated and resolved customer inquiries and complaints in a timely and efficient manner.
• Provided an elevated customer experience to generate a loyal clientele.
• Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
• Developed reputation as an efficient service provider with high levels of accuracy.
• Promoted to Save Team within 3 months.
Customer Service Representative, 09/1995 to 08/2005
Zellers – Dartmouth, NS
• Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and
efficiently.
• Provided an elevated customer experience to generate a loyal clientele.
• Routinely answered customer questions regarding merchandise and pricing.
• Asked open-ended questions to assess customer needs.
• Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
• Built long-term customer relationships and advised customers on purchases and promotions.
• Answered phones at the switchboard.
• Worked in the cash office balancing daily cash and making up deposits.
• Developed reputation as an efficient service provider with high levels of accuracy.
• Provided ongoing guest service, including giving fashion advice.
Accounts Receivable Clerk, 09/1989 to 09/1994
Wicker Emporium – Halifax, NS
• Posted receipts to appropriate general ledger accounts.
• Researched and resolved accounts receivable discrepancies.
• Balanced monthly sales records for 35 stores.

2. Customer Service Representative, 09/1987 to 08/1989
Flemming's Gifts & Stationery – Shelburne, NS
• Greeted customers entering the store to ascertain what each customer wanted or needed.
• Routinely answered customer questions regarding merchandise and pricing.
• Ensured superior customer experience by addressing customer concerns.
• Bagged, boxed or gift-wrapped sold merchandise per customer's request.
• Built long-term customer relationships and advised customers on purchases and promotions.
Stay-at-home-Mother, 05/1981 to 04/1987
Operator, 05/1974 to 04/1980
Bell Canada – Hamilton, ON
• Answered a constant flow of customer calls in the capacity of a 411 operator.
• Managed high call volume with tact and professionalism.
• Promoted to supervisor after 1 year.
Education
• Received high school diploma: Specialization in Business & Commerce., 1971 - Burlington Central High
School - Burlington, ON
References
Available upon request.