1. 925-699-4872
Theresayu4872@gmail.com
THERESA YU
OBJECTIVE To find a position to gain experience in administration or coordinating.
SKILLS & ABILITIES  Microsoft Word, Excel, and Powerpoint
 Microsoft Office
 Google drive
 Prezi, Facebook, Twitter, and other social media websites
 Attention to detail
 Communication
 Leadership
 Team player
 Public speaking
 Curriculum development
EXPERIENCE RMA COORDINATOR, ARISTA CORPORATION
August 2014- November 2014
 Update package tracking systems and return inventory through appropriate software
 Responsible for document control and data entry from coordinating departments
 Issue RMA numbers and keep record of all softcopy and hardcopy paperwork
 Update customers and stakeholders for packages, tracking numbers, and purchases
and develop excellent customer service skills
 Coordinate with the RMA technician and accountants on return merchandise
paperwork immediately after updating systems
 Follow RMA Technician delegation on customer needs and issue RMA numbers when
necessary
 Assist Sales department with various chores
STUDENT ASSISTANT, ACADEMIC ADVISING AND RETENTION SERVICES
January 2013-May 2014
 Provide customer service by referring students to relevant resources
 Determine levels of assistance needed by clients
 Listen attentively to customers and refer to appropriate services as necessary
 Manage conflict when clients are unsatisfied with services by active listening and
sympathizing with the client

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HEALTH COORDINATOR, MCKINLEY ELEMENTARY SCHOOL
January 2014-May 2014
 Planned and implemented lesson plans, provided healthy snacks, and facilitated team
building exercises for first and second graders every week
 Worked and communicated weekly with teammates on new ideas for lesson plans as
well as collaborated with other groups of Salud Familiar to brainstorm new ideas
 Encourage children to practice healthy habits and taught some other important public
health issues
 Disciplined and managed participants to respect, participate, and listen attentively to
the instructors and maintained a positive learning environment
ADDITIONAL
EXPERIENCE
Peer Tutor, Peer Connections
January 2011-December 2013
EDUCATION SAN JOSE STATE UNIVERSITY-SAN JOSE, CA
Major: Health Science, BS
Minor: Humanities
Health Science Honor Society member; 3.9 Health Science GPA
Relevant courses: Community Health Promotion, Health Program Planning,
Health Policy, Health Organization and Administration, Health
Communication Technology, Epidemiology, and Biostatistics
PROJECTS  Presentation: Tom Matsumoto Elementary School, Fall 2013
Basic hand-washing for children
 Event planning: McKinley Elementary School, Fall 2013
“Winter Crafts,” music and craft station
 Community Assessment and Program Plan Proposal: San Jose
State University, Spring 2014
“Educational Attainment in the Hispanic and Latino community
in San Jose, CA”
 Social Media: San Jose State University, Spring 2014
Promotion of Health Communication Technology course through
Facebook