Luz De La Cruz has over 5 years of experience as a retail sales associate and retail manager at Nautica Retail in San Ysidro, CA. She has a track record of exceeding sales goals and building customer loyalty through strong communication skills and customer focus. Her responsibilities included operating cash registers, stocking shelves, resolving customer complaints, and educating customers about brand missions and values. She aims to provide excellent customer service and help improve store efficiency through sharing best practices.

1. Luz De La Cruz
Sales Associate - NAUTICA RETAIL, USA INC
San Ysidro, CA 92173
lmarinadelacruz@gmail.com - (619) 664-2706
Expert retail sales professional offering 5+ years of experience in retail customer service and
retail management tasks. Focused on exceeding sales goals. Reliable team player and strong
communicator, focused on exceeding expectations and building customer loyalty.
WORK EXPERIENCE
Sales Associate
NAUTICA RETAIL, USA INC - San Ysidro, CA - November 2007 to April 2015
92173
• Operated a cash register for cash, checks and credit card transactions with 100% accuracy.
• Alerted customers to upcoming sales event and promotions.
• Organized the store, including the checkout desk and displays.
• Priced merchandise, stocked shelves and took inventory of supplies.
• Stocked and replenished merchandise according to store merchandising layouts.
• Identified potential shoplifters and alerted management.
• Completed all point of sale opening and closing procedures, including counting the contents of the cash
register.
• Handled all customer relations issues in a gracious manner and in accordance with company policies.
• Welcomed customers in the store and helped them locate items.
• Educated customers about the brand to incited excitement about the company's missions and values.
• Shared best practices for sales and customer service with other team members to help
improve the store's efficiency.
• Used time efficiently when not serving customers, including folding clothe and cleaning out fitting rooms.
• Resolved all customer complaints in a professional manner while prioritizing customer
satisfaction.
• Followed merchandising guidelines to present visually appealing displays.
• Cultivated a customer-focused shopping environment by greeting and responding to all
customers in a friendly manner.
• Answered customer telephone calls promptly and in a appropriated manner.
• Determined customers needs by asking relevant questions and listening actively to the responses.
• Preserved a perfect attendance record.
EDUCATION
High School Diploma
San Ysidro High School - San Diego, CA
2006

2. SKILLS
• Cash handling expertise • Self-sufficient • Advanced clerical knowledge • Positive • Savvy relationship-
builder • Cheerful • Night and safe deposit procedures • Excellent time management skills • Detail-oriented •
Spanish speaker • Fast learner