1. Gildia Saunders 3019 111 Avenue Edmonton AB T5W 0J2
H: 780 479-0330 C: 780 660-3019 gildia@shaw.ca
Highlights of Qualifications
• Ten years of experience as an Administrative Assistant and not limited to answering calls
• Uphold and Maintain confidentiality, Typing speed: 40 WPM
• Knowledgeable: MS Word, Excel, Outlook, Online courier, in-house softwares
• Data Entry through proprietary software program similar to Sales Force
• Data Entry for account balance details, that is related to clients account information
• Experience with multi-line switchboard (Meridian System)
• Over 5 years of Customer Service Representative experience
• Ability to prioritize work and multi-task
• Positive, friendly, energetic, team player
• High level of accuracy and attention to detail.
• Ability to communicate effectively, and follow written and verbal instructions
• Strong analytical and problem-solving skills
WORK EXPERIENCE:
GE Capital Solutions Edmonton, AB (On year contract through CTSNA)
Reception / Data Entry Operator 2015 - 2016
• Provide general administration duties not limited to answering, directing and setting up conference
calls, while maintaining confidentiality
• Responsible for accepting, sorting daily mail, courier deliveries, online courier pick-up
• Daily file maintenance Copy, scanning and filing of relevant material and retrieve all records and
requisitions as needed
• Provide account balance details and support clients as it relates to their account information
• Assist Account Managers by pulling Corporate Searches used to define shareholders and ensure
businesses are registered legal corporations. In addition pulled Personal Property Registration Searches
to confirm liens and third party debtors.
• Actively manage a “Sales Utility Manager’ program which the Sales Team uses to keep track of their
Volume and Coverage Statistics. Entry required precision as it relates volume recognition, budget
forecasts and monthly activities which are tracked as key performance indicators.
• Enter, amend and maintain a companywide and branch specific client database through a proprietary
software program similar to Sales Force.
• Research and resolve errors resulting from File Maintenance issues
• Create and maintain logs and charts for file maintenance tracking purposes
Office Team Staffing, Edmonton, AB 2013 – 2015
Receptionist/Office Assistant
• Greet all guests in a cheerful and courteous manner
• Responsible for accepting, sorting daily mail, courier deliveries and process electronic faxes
• Answered and directed all calls, greet clients and professionally handling their concerns
• Accommodating, friendly, and skilled in courtesy, diplomacy and confidentiality
• Organized Classic trouble zones of office supplies
• Prepare accurate filing alphabetically, invoices/cheques to be mailed out for payment of services
• Strong attention to detail and accuracy filing, sorting, and labeling accounts payables, and
receivables invoices

2. Gildia Saunders 3019 111 Avenue Edmonton AB T5W 0J2
H: 780 479-0330 C: 780 660-3019 gildia@shaw.ca
• Accurately labeling boxes for Storage - Iron Mountain, professionally answering phones, data entry for
Human Resources department personal and confidential information
Gear Center Group Distribution Center, Edmonton, AB 2012 – 2013
Receptionist/Marketing Assistant
• Answered and directed all calls, greeted clients and professionally handling their concerns
• Accommodating, friendly, and skilled in courtesy, diplomacy and confidentiality
• Made all brochure packages for all subsidiary sites, binding, copying, sorting documents
Office Team Staffing, Edmonton, AB 2010 – 2012
Receptionist/Office Assistant
• Greet all guests in a cheerful and courteous manner
• Answered and directed all calls, greeted clients and professionally handling their concerns
• Accommodating, friendly, and skilled in courtesy, diplomacy and confidentiality
• Made all brochure packages for all subsidiary sites, binding, copying, sorting documents
• Professionally directed calls to distribution center for items to be purchased
• Strong attention to detail and accuracy filing, sorting, and labeling accounts payables, and
receivables invoices
• Accurately labeling boxes for Iron Mountain storage, professionally answering phones, data entry
Human Resources department
College of Physicians and Surgeons of Alberta, Edmonton, AB 2001 – 2010
Receptionist/Office Assistant
• Greeted all guests in a cheerful and courteous manner
• Control of petty cash, responsible for receipts, and refunds balancing using Excel
• Responsible for accepting, sorting daily mail, courier deliveries and process electronic faxes
• Purchased and ordered office supplies as needed, Provide data entry for sales MD
• Answered and directed all calls, greeted clients and professionally handling their concerns
• Strong attention to detail and accuracy with data entry of credit card purchases
• Accommodating, friendly, and skilled in courtesy, diplomacy and confidentiality
• Made all brochure packages for all subsidiary sites, binding, copying, sorting documents
• Professionally directed calls to distribution center for items to be purchased
• Organized Classic trouble zones of office supplies
• Strong attention to detail and accuracy filing, sorting, and labeling accounts payables, and
receivables invoices
• Accurately labeling boxes for Iron Mountain storage, professionally answering phones, data entry
Human Resources department
Manpower Services, Edmonton, AB 1998 – 2001
Receptionist/Office Assistant
• Greet all guests in a cheerful and courteous manner
• Control of petty cash, responsible for receipts, and refunds balancing using Excel
• Responsible for accepting, sorting daily mail, courier deliveries and process electronic faxes
• Purchased and ordered office supplies as needed
• Answered and directed all calls, greeted clients and professionally handling their concerns
• Strong attention to detail and accuracy with data entry of credit card purchases
• Accommodating, friendly, and skilled in courtesy, diplomacy and confidentiality
EDUCATION:

3. Gildia Saunders 3019 111 Avenue Edmonton AB T5W 0J2
H: 780 479-0330 C: 780 660-3019 gildia@shaw.ca
Office Administration Career College Diploma Edmonton, AB
Seattle Central Community College Seattle WA
High School Diploma Cleveland High School Diploma Seattle, WA