RoseMarie Smith has over 15 years of experience in customer service, administrative, and clerical roles. She has worked in maintenance scheduling, retail, casino operations, and administrative positions for the military. She is proficient in Microsoft Office applications and has strong communication, problem solving, and multitasking skills. Her career has seen her take on responsibilities like training other employees, supervising teams, and handling cash transactions and inventory.

1. RoseMarie Smith
105 Leta Drive
Colorado Springs, CO 80911
719-433-1062
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• Successfully completed Aviation Operations training for the Army
• Completed Marketing class for Venetian Hotel and Casino
• Successful TAM training class in Las Vegas, N.V.
• Retail store Supervisor
• Money handling, safe, deposit, and annual reports
• Responsible for training other employees at most every job, including current
• Trained to issue hunting, and fishing licenses, and boat registration in NC.
• General Office Clerk experience.
• Use of software applications, and MS Word and Excel proficient.
Work History Experience
Balfour Beatty Communities
6872 Mekong St.
Fort Carson, CO 80912
Maintenance work order desk administrator
August 2014-Current
My job here at Fort Carson is to schedule our active duty and military families maintenance needs. On Fort
Carson there are about 3000 homes that at various times need maintenance. We take a high volume of requests and
organize a schedule to get our maintenance techs out to the families homes to complete repairs.
• Works as a team to schedule areas in the community for maintenance, including coordinating with the
supervisor.
• Determines emergencies and works with supervisor to schedule outside companies to complete clean up, or
repairs.
• Takes a high volume of phone calls.
• Displays proper customer service to tenants needs over the phone and in person.
• Deals with stressful requests and persistence with ease.
• Proficient in Yardi, Microsoft word, excel.
• Navigates other necessary computer programs, types and can perform ten key.
• Shows ability to organize when under pressure.
• Investigates residents issues, and tracks down the follow up necessary.
• Communicates by radio.
• Submits and reviews reports for the supervisor and manager.
Supervisor- Dan Carson Contact number- 719-579-1605

2. Stein Mart
University Shopping Center,
Colorado Springs, CO 80911
Customer Service Associate
June 2013 – Current
I provide superb service to our customers in and out of the store locate merchandise that they desire and
handle the exchange of payment. I proficiently use multiple computer applications and enter our customers data in
our database for the issue of our preferred cards and styles credit cards. Strong oral communication skills, and time
management skills,
• Answer customers' questions, and provide information on procedures or policies.
• Compute and record totals of transactions.
• Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is
adequate change.
• Establish or identify prices of goods, and tabulate bills using calculators, cash registers, or optical price
scanners.
• Greet customers entering establishments.
• Issue receipts, refunds, credits, or change due to customers.
• Maintain clean and orderly checkout areas.
• Monitor checkout stations to ensure that they have adequate cash available and that they are staffed
appropriately.
• Receive payment by cash, check, credit cards, vouchers, or automatic debits.
• Request information or assistance using paging systems.
• Resolve customer complaints in store and over the phone.
• Calculate total payments received during a time period, and reconcile this with total sales.
• Compile and maintain non-monetary reports and records.
• Stock shelves, and mark prices on shelves and items. Multiple concurrent tasks
• Ability to perform under stress
• Reading and comprehension
• Problem solving
• Confidentiality
• Customer contact
Supervisor - Tanya Contact number – 719-599-8418
Gander Mountain
Fayetteville, North Carolina
Cash Office/ Front End Supervisor
May 2007– November 2007
Supervised and trained front end employees at an outdoor specialty store. Provided customers with hunting,
fishing and, boating licenses. Ran reports and balanced registers for the entire store. Carried out money orders and
deposits. Responsible for safe and all cash. Worked with Human resources manager assisting in filing, payroll, and
employee records, including gun registration permits.

3. •
• Daily reconciliation and banking of all income from , sales
• Daily reconciliation of income received against manual records for sales & foyer activity sales
• Daily reconciliation of all retail unit income received against til reports
• Supervised front end.
• Answer customers' questions, and provide information on procedures or policies.
• Compute and record totals of transactions.
• Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is
adequate change.
• Greet customers entering establishments.
• Issue receipts, refunds, credits, or change due to customers.
• Maintain clean and orderly checkout areas.
• Monitor checkout stations to ensure that they have adequate cash available and that they are staffed
appropriately.
• Receive payment by cash, check, credit cards, vouchers, or automatic debits.
• Resolve customer complaints.
• Sort, count, and wrap currency and coins.
• Calculate total payments received during a time period, and reconcile this with total sales.
Reason for leaving – Difficult pregnancy
Supervisor –Anne Contact number- 910-487-4036
Phil Long Dealerships
Colorado Springs, Colorado
Administrative Assistant
May 2005– July 2005
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• Answered phones, processed reports from various computer programs, provided customers
information, organized manager schedules and ran errands.
• Creates and revises systems and procedures by analyzing operating practices, record keeping systems, forms
control, office layout, and personnel requirements.
• Resolves administrative problems by coordinating preparation of reports, analyzing data, and identifying
solutions.
• Provides information by answering questions and requests, in office, or by telephone.
• Maintains supplies, checks inventory for re-ordering.
• Maintains professional and technical knowledge by attending educational workshops, reviewing professional
publications.
• Establishes personal networks and participates in professional societies.
• Reporting skills, Administrative writing skills, Microsoft Office skills, Managing processes.
• Keeps an Organized work space for Professionalism, Problem solving, and uncluttered communication.
Reason for leaving – Moved to North Carolina for military reasons.
Supervisor – Tim Contact number- 719-694-3655
MGM Grand Hotel and Casino
Las Vegas, Nevada
Pit Clerk
December 2004– March 2005

4. Entered data on the computer for guests gambling transactions at the tables. Organized and issued guest
markers. Ran end of night reports.
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• It is the primary responsibility of the Pit Clerk to assist the Table Games Department by completing tasks that
aid the operations of the games. All duties are to be performed in accordance with departmental and
property policies, practices and procedures.
• Safeguards the assets of the company.
• Attends to guest needs in order to keep guest satisfaction at highest degree.
• Posts ratings in the computer.
• Posts and safeguards the markers issued in the pit until they are transferred to the cage.
• Balances shifts activity in regards to markers and credits/fills.
• Creates and enters player accounts and ID.
• Records and enters headcounts.
• Answers telephones.
• Performs all other job related duties as assigned.
Reason for leaving – Moved to Colorado for military reasons.
Supervisor- Mary Contact number-702-891-1111
Wal-mart/Sam's Club
Fayetteville, North Carolina
Customer Service Desk
September 2001 – November 2005
Provided membership services at Sam’s Club. Problem solved customer issues. Refunded merchandise,
answered phones. Multitask, computer application proficient, data entry, credit goals, large money handling
transactions, intercom announcements, excellent communication, and great customer service.
Had a military leave of absence from April 2003 to May 2004.
Also had break in employment from November 2004 to August 2005 due to traveling during husbands Iraq
deployment.
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• Accurately enter members into the computer system, using all available applications, and intranet for
business needs.
• Acknowledge and greet everyone who enters and leaves the clubs facilities.
• Provide detailed descriptions of , packages, services, facility features and hours of operations.
• Maintain membership accounts. Current tax exempt forms and business license. Current ID, and files updates.
• Answer the phone promptly, providing membership satisfaction.
• Actively promote the club, services, and programs, promotions and/or discounts available.
• Handle guests’ questions and concerns professionally and courteously.
• Maintained a clean; safe, fully stocked and well organized work area.
• Develop ability to work without constant direct supervision.
• Ability to handle large amounts of currency, communicating with cash office for proper loans.
• Working with our marketing department to obtain membership sign ups.
Reason for leaving – Moved to Las Vegas.
Supervisor- Evelyn Contact number- 910-864-7080

5. US Army
Fort Hood, Texas
Aviation Operations Specialist
April 2003 – December 2003
•
• Maintained personnel records on and off the computer, clerical skills, dispatched, airfield operation
knowledge, and had an upkeep of military pt and everyday standards.
•
• Reporting skills, Administrative Writing skills, Microsoft office skills, Managing Processes, Organization,
• Analyzing information, Professionalism, Problem solving.
• Record keeping systems, form control, office layout, and implementing changes.
• Resolves administrative problems by coordinating preparation of reports, analyzing data, and identifying
solutions.
• Ensures operation of equipment by completing preventive maintenance, calling for repairs as necessary.
• Maintains inventory levels.
• Completes operational requirements as projected.
Reason for leaving – Lost primary care taker for my Family care plan, Honorably discharged.
The Venetian of Las Vegas
Las Vegas, Nevada
Gambling Club Cards Rep/In Suite Dinning
May 2000 – June 2001
Took high volume phone calls from within and outside hotel for food and service, arranged gifts and flowers
for future stays. Also set up for conventions. Needed to remain very organized and be able to multitask. Marketed
and tracked players cards to track gambling progress. I apply successful ability to use multiple computer applications,
ten key proficient , and data entry. Took a marketing class and kept up with goals and requirements. Dealt with a
number of different guest issues. Tam class requirement. Work in a fast paced, busy, and somewhat stressful
environment.
• Answer high volume phone calls from in and out of establishment
• Compute and record totals of transactions.
• Must be able to frequently move freely about the office, access computer and operate office equipment, such
as telephones, copiers fax machine, etc.
• Issue receipts, refunds, credits, or change due to customers.
• Process merchandise returns and exchanges.
• Receive payment by cash, check, credit cards, vouchers, or automatic debits.
• Resolve customer complaints.
• Accept reservations or requests for take-out orders.
• Calculate total payments received during a time period, and reconcile this with total sales.
• Keep periodic balance sheets of amounts and numbers of transactions.
• Post charges against guests' accounts.
•
Reason for leaving – Moved to new duty station in North Carolina.
Supervisor – Margarie/Michael Contact numbers – 702 414-1000/702-414-1190
MGM Grand
Las Vegas, Nevada
Players Card Rep
August 1999-May 2000

6. Entered a guest’s individual player’s card information into computer, which tracked a guests gambling on the
slots and at the tables. Issued guests rewards.
• Greet all guests with great customer service.
• Promotes Club to all customers in detail and motivate guests to join club.
• Input all new members into computer and print players card.
• Reprint lost or stolen cards.
• Handle all point redemption’s for cash or comps.
• Register all participants in any promotions or drawings and explain rules.
• Distribute all merchandise for promotional purposes or giveaways.
• Must be well versed on property events and able to relay it to our customers.
• Capable of handling routine customer complaints and incidents while exhibiting the appropriate discretion.
Reason for leaving – Asked to work at Venetian.
Supervisor- Ernie Contact number- 702-891-7800
Summary
The on the job experiences that I poses are very valuable, I would be the first to admit the education from
school is something I lack, but the education I have learned from the teachers on my job have been extremely
beneficial. Beneficial to myself and to my employers. The clerical experiences, retail, sales, and customer service are
all some of my strong suites. I do also have the potential to be head strong, fast and proficient in any position and
situation I am exposed to. It is just in my nature to be that person you can count on, trust, and expect to happily get
the job done no matter what it is. You can be sure not only do I have potential but the determination to exceed your
expectations. Let me prove it to you.
Thank You, RoseMarie Smith

7. Entered a guest’s individual player’s card information into computer, which tracked a guests gambling on the
slots and at the tables. Issued guests rewards.
• Greet all guests with great customer service.
• Promotes Club to all customers in detail and motivate guests to join club.
• Input all new members into computer and print players card.
• Reprint lost or stolen cards.
• Handle all point redemption’s for cash or comps.
• Register all participants in any promotions or drawings and explain rules.
• Distribute all merchandise for promotional purposes or giveaways.
• Must be well versed on property events and able to relay it to our customers.
• Capable of handling routine customer complaints and incidents while exhibiting the appropriate discretion.
Reason for leaving – Asked to work at Venetian.
Supervisor- Ernie Contact number- 702-891-7800
Summary
The on the job experiences that I poses are very valuable, I would be the first to admit the education from
school is something I lack, but the education I have learned from the teachers on my job have been extremely
beneficial. Beneficial to myself and to my employers. The clerical experiences, retail, sales, and customer service are
all some of my strong suites. I do also have the potential to be head strong, fast and proficient in any position and
situation I am exposed to. It is just in my nature to be that person you can count on, trust, and expect to happily get
the job done no matter what it is. You can be sure not only do I have potential but the determination to exceed your
expectations. Let me prove it to you.
Thank You, RoseMarie Smith