1. Melissa Rose Hall
14499 Begonia Rd
K86
Victorville CA, 92392
760.608.7095
Objective:
Driven to achieve. Success in handling difficult and complex customers. Excellent
communication skills. Committed to providing the highest level of service possible.
Experience:
San Manuel Casino 2012-Current
General Administration Executive Administrative Assistant
• Answers, screens and transfers inbound phone calls.
• Receives and directs visitors and clients.
• Performs general clerical duties including photocopying, fax and mailing.
• Maintains electronic and hard copy filing system.
• Retrieves documents from filing system.
• Handles requests for information and data.
• Resolves administrative problems and inquiries.
• Prepares written responses to routine enquiries.
• Prepares and modifies documents including correspondence, reports, drafts,
memos and emails.
• Schedules and coordinates meetings, appointments and travel arrangements for
managers or supervisors.
• Records, compiles, transcribes and distributes minutes of meetings.
• Opens, sorts and distributes incoming correspondence.
• Maintains office supply inventories.
• Coordinates maintenance of office equipment.
• Coordinates and maintains records for staff, telephone directory, parking and
petty cash.
• Assisted in handling company’s large social events.
San Manuel Casino 2011-2012
Cocktail Server
• Over 1 year experience as a Beverage Server in high volume.
• Substantial knowledge of serving alcohol and other various beverages to guests.
• Proven record of greeting guests in a respectful and professional manner.
• Able to coordinate with the bartender to ensure well-timed service.
• Proven ability of providing the utmost quality of service to the customer at all
times
• Comprehensive knowledge of entering orders speedily and in correct sequence.

2. • Successfully completed alcohol handling course and maintained “TIPS” card.
Kinari 2011-2011
Server/Hostess
• Monitored guests at all times, predicted needs and quickly responded to requests.
• Prepared and presented precise, complete guest check.
• Completed end of shift income report and cash deposit.
• Suggestively up-sold beverage and food items to guests.
• Cleaned dirty glassware and plates to proper dish wash area and sorted same for
washing.
• Recorded all aspects of guests order correctly and entered guest orders into
computer.
• Assisted in planning large events.
Kiddie Kandids 2010-2011
Photographer/ Sales
• Discussed clients’ options and pricing.
• Used outstanding customer service skills to make family and children
comfortable.
• Kept studio clean and orderly.
• Sold and up-sold packages and other products
Verizon Telecommunications 2004-2009
Operator-Supervisor
• Investigated customer complaints and inquiries about both company and
employees.
• Executed daily operations of computer data-entry.
• Completed complaints or commendation forms.
• Performed credit giving procedures.
• Supervised the quality service of other operators.
• Supervised over 1500 calls daily, resolving conflicts.
• Investigated complaints made on operators.
• Exceeded quality standards on a daily basis.
• Up sell in new features
Computer Skills
• Intermediate skills in MS Office suite including Word, Excel, Power Point,
Outlook and Visio.
• Office equipment.
• Excellent skills in preparing and maintaining spreadsheets.

3. • Business correspondence writing letters and memos, editing for content, spelling
and grammar.
• Able to learn new software applications with ease
Education:
University of California, Irvine
• Bachelors of Arts Entertainment Media Management
• Concentrated on Event Planning
Excelsior High School
• High School Diploma
• Obtained a 4.0 Grade Point Average
• Graduated with additional credits
• Participated in several volunteer services for school activities
• Was enrolled in JR. Reserve Officer Training Corps, all 4 years of High School
Ben Clark Training Center
Police Officer Standardized Testing: Basic Police Dispatching
• Obtained October 2, 2009
• Attended 120 hours training