1. Alisha Ross
871 N. Mollison #28 El Cajon, Ca 92021
• Contact No : 619-373-4110 • Email : alisha44@hotmail.com
Education Details
• Diploma, El Cajon High School
3.0
4
Objective
Work Experience
• DYE Precision Inc.
Scripps Summit, Ca
May 2012 - Sep 2015
Receptionist/HR Assistant
•Customer Service
•Process all internet orders from. four different websites as well as phone orders and
walk ins
•Process monthly account statements
•Charge credit cards usingMAS
•Filing, faxing, copying, emailing, scheduling
•Assist HR and accounting
•Demonstrated proficiencies in telephone and front-desk reception within a high-volume
environment.
•Calmed upset/angry customers, researched and rapidly solved problems and rebuilt client
trust to prevent the loss of key accounts.
Helped each department manager preparing payroll weekly.
•Daily cash, and check deposits as well as managing the credit card machine
• Menifee School District
Menifee,Ca
Jul 2012 - May 2013
Teacher Aide for special education K-12
•In class teacher Aide to special ed children grades K - 5
•In class, hands o teachers Aid to troubled students grades 6 - 12
• Chem Dry of the West
Murrieta, Ca
Jun 2008 - May 2012
Office Manager
Excelled in role requiring the ability to handle a variety of customer service and
administrative tasks and resolve customer issues with expediency.
•Demonstrated proficiencies in telephone and front-desk reception within a high-volume
environment.
•Calmed upset/angry customers, researched and rapidly solved problems and rebuilt client
trust to prevent the loss of key accounts.
•Led “cleanup”of company database and files.
•Restored organization to personnel, financial and operational records and accelerated data
input, processing and retrieval times.
•Consistently praised by management for the quality and timeliness of reports, attention to
detail, exemplary customer service delivery and team-player attitude.
•Daily cash, and check deposits as well as managing the credit card machine
•Daily cash, and check deposits as well as managing the credit card machine
• Grand Pacific Resorts

2. Carlsbad, Ca
Nov 2004 - Oct 2006
Receptionist
Served as first point of contact for customers, faculty and staff calling or visiting the main
administrative office.
•Efficiently operated office switchboard and provided prompt, courteous and knowledgeable
assistance.
•Daily and monthly reports using Microsoft Word and Excel
•Cash and check deposits ready for courier daily
Field of Interests
• Learning new things
Skills
• Certified in Microsoft Word and Excel
Strength & Hobbies
• Love redoing furniture, crafting, and wood working
• Knitting, sewing, reading
dcx
gbgb