Customer service (telephone sales) CV template

1. Marion McLeod
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234
OBJECTIVE
Seeking a customer service, sales, administrative, or related position in which extensive experience in customer
service, sales, cash-handling, data-entry,and other clerical duties, excellent communication skills, superior
leadership abilities, and a record of success in all previous positions will be of value.
EXPERIENCE
Octagon, Inc., Burbank, California 2000 - Present
Customer Service / Sales Representative
• Temporarily assigned as customer service / sales representative for a fast-paced company specializing in direct
television sales over the telephone.
• Performed all aspects of customer service and satisfaction,including answering busy multi-line phone system,
coordinating special promotions, and providing detailed information for various products.
• Handled inbound sales duties,such as taking, processing,and filling orders. Also coordinated troubleshooting
and provided support to supervisors.Resolved billing questions and disputes,made customer call-backs / follow-
ups,and performed data entry.
Bradford Foods, Van Nuys, California 1999 - 2000
Cashier
• Greeted customers,operated a computerized cash register and scanning systemwith cash,check, and credit card
transactions,bagged groceries and other items, helped customers locate products within the store, and stocked
non-grocery products and seasonalmerchandise.
• Balanced drawer, assisted customers with purchases in a fast and friendly manner, pulled damaged, dated,and
discontinued items, and provided consistently high quality customer service and satisfaction.
SFB TOY STORE, Sherman Oaks, California 1997 - 1998
Sales Associate
• Coordinated daily retail sales of children's toys,gifts, and related merchandise. Provided customer service and
assistance in locating and choosing merchandise and operated a cash register with cash,credit card, exchange, and
return transactions.
• Assisted in inventory, purchasing,shipping, receiving, and stocking of merchandise, contributed to visual
display creation, and participated in marketing, advertising, and merchandising. Prepared products for sale and
mark-down, answered multi-line phones,and all othernecessary administrative duties.
EDUCATION
VALLEY COMMUNITY COLLEGE, Burbank, California 2002
Undergraduate Studies
Major: Arts & Sciences
Area of Concentration: Medicine
CENTRAL HIGH SCHOOL, Oxnard, California 1998
H.S. Diploma
Honors & Awards: Recognized for Superior Performance in Social Studies