This document provides a summary of Alexander L. Aichele's qualifications and experience for a customer service representative role. It outlines his strengths such as problem solving, teaching, organization, and efficiency. It then details his professional experience in customer service, collections, and various retail and groundskeeping roles. Finally, it lists his education from Georgia Southern University and technology skills including Microsoft Office and various customer service software.

1. Alexander L. Aichele
alexanderaichele@gmail.com www.linkedin.com/in/alexanderaichele 404-277-5459
CUSTOMER SERVICE REPRESENTATIVE
Extremely efficient, hardworking individual contributor with outstanding customer service skills, project
planning/organization, and effective teaching/training techniques
STRENGTHS and EXPERTISE
 Exceptional problem solving abilities and patience.
 Offer profound teaching and leadership skills with ability to recognize need for improvement and its means for execution.
 Utilize excellent organizational skills to proactively assist customers with payment plans and settlement arrangements while
collecting all necessary information for applications needed.
 In depth knowledge of new process/programimplementation, able to adapt and succeed throughout changing environments with
accuracy and success.
 Expert efficiency in reporting and analysis, goal completion and execution.
 Ability to bring a different perspectives to the table allowing all options to be considered ensuring to only better oneself,
teamwork and production of the company.
 Experience in training new hires and onboarding them with company protocols
 Great understanding ofopening, running and closing offices/stores as well as being overhead of total sales for the location.
 Insightful customer service and people skills, therefore providing a positive atmosphere for both co-workers and customers alike.
PROFESSIONAL EXPERIENCE
Select Management Resources – Alpharetta, GA (2014 – present)
Customer Service:
 Assists customers with navigating their accounts and how to reach and execute the final outcome they wish to
conclude.
 Established organization processes fora more efficient working atmosphere.
 Assists accounting with invoice submission.
 Liaison between accounting and customers.
 Works hand in hand with accounts receivable by providing most up to date information regarding payment on a per
customer basis.
Collections Representative:
 Calling customers on a daily basis,working with them on payment plans and arrangements as well as assisting in
reaching settlements between the customer and company.
 Providing applications to those who qualify and assisting with account information needed to complete said
application.
 Establishing payment plans that work for each specific customer and their situations.
Sieggy’s Service – Lawrenceville, GA (2005- 2014)
Technician’s Assistant:
 Providing customer service and satisfaction.
 Installed and disassembled screen-printing equipment, in house and externally.
 Repaired screen-printing equipment both in house and externally.
 Arranges shipment of replacement items and collection of undesired items as well as the return of defective
inventory and the restocking of replacement inventory.
 Main point of contact for all repair orders both for internal purposes and external orders.

2. JC Penny – Statesboro, GA (2010 - 2011)
Replenishment Associate
 Replenished shelves once inventory became low and output new merchandise upon arrival.
 Kept up with the volume in-stock of merchandise.
 Unloaded trucks with new merchandise, up keeping stockroom with cleanliness, organization and inventory.
 Set up logistics for return of out of season inventory as well as loaded trucks upon arrival.
The Garden District Apartments – Statesboro, GA (2010 - 2011)
Grounds Keeper Assistant
 Up kept exterior of apartment complex buildings
 Provided customer service by moving and or replacing tenant furniture
 Building Maintenance
Courtesy Officer
 Maintained civility in commons.
 Assisted tenants when needed.
 Assured and enforced rules and regulations regarding tenants,their contracts and safety.
TRAINING/EDUCATION
Georgia Southern University – Statesboro, GA (class of2013)
 Balanced full time academic schedule with part time employment.
 Recruited as a member of Pi Kappa Alpha holding titles of Community Service Chairman, Judicial Board Member, and
Special Events Assistant (active member 2007-2011; active alumni until 2013). Actively involved University in
continually raising money for fraternity philanthropy of Multiple Sclerosis and continually helped educate others on the
subject. Worked with City Council on community service events,therefore extending it outside of the University and
becoming fully involved within the community surrounding it.
Technology
 Microsoft Office Suite (Word, PowerPoint, Excel, Outlook)
 Cisco Jabber
 Sharepoint Calendar
 Loan Application Program Expertise
Specialties and Experience
 An assessment of forestry resources at the Charles H. Herty Pines Natural Area for conservation,management, and
sustainability purposes.
o Ecology, Aquatic Ecology, Sustainable Forestry, Agro ecology,Basis of Animal Behavior, General Chemistry,
Organic Chemistry, Organismal Biology, Organismal Physiology, Geology, GIS, Lab work in Biology,
Chemistry, and Geology.