Lovie Dent has over 15 years of experience in accounting, customer service, and administrative roles. She has strong computer skills including Microsoft Office, accounting software like QuickBooks, and various databases. Her most recent role was as a Customer Service Representative at WestRock, where she handled customer requests, orders, and issues. Prior to that she held roles in accounts payable, inventory, and customer service.

1. LOVIE A. DENT
4945 Notting Glen Lane
Snellville, Georgia 30039
770-790-7441(Home)
770-309-4305(Cell)
LOVIEDENT@YAHOO.COM
- PROFESSIONAL SUMMARY -
 4+ years of accounting experience
 11+ years of customer service
 2+ years of supervisory skills/administrative
assistant
 10+ years of computer experience
 11+ year of clerical skills
 Excellent problem solving skills
 Developed training module for RGA process
 Created training processes for Bale Route
 Strong leadership skills with the ability to
perform in both independent and team
oriented environments
- COMPUTER EXPERIENCE AND DESK APPLICATIONS –
Accounting Software: Peoplesoft, FoxPro, Quicken, QuickBooks, Activue Order Manager (AVOM)
Microsoft Software: Word, Excel, PowerPoint, Access, Outlook Express, Internet Explorer
Applications and Database: SAP, Lotus Notes, ADS, AS400, ACT, SFA, Clarify 4.1, Tesseract, Questys, Corel Photo
Paint, E-Term (OMD), Delivery Maintenance Service (DMS), Oracle
Data Entry: Alpha 9,000 ksph, Numeric 10,000 ksph
- PROFESSIONAL EXPERIENCE -
WestRock, Norcross, GA 12/2012 to 4/2016
Customer Service Representative
 Provide timely and accurate information to customer regarding service request
 Processing customer service requests according to established department policies and procedures
 Answering incoming phone calls, manage emails, and other web base systems(Portals), entering orders in Cietrade
 Making outbound calls to confirm scheduled, confirmation of service, and resolution calls and following up via emails
 Provide problem-solving resources and solutions to complex vendor issues
 Develop, maintain, and continuously seek to improve all vendor relations
 Support the gathering and maintenance of hauler integrity (pricing, market condition, location, and services)
 Working with transportation department to identify and to drive continuous improvement in the hauler network
 Closing service request and all transaction for month end
 Reviewing and approving hauler invoices
 Resolving discrepancy with loads (Weights, pricing, and haulers)
 Working with settlement special by submitting adjustment, requesting other documentation from customer as needed
ASM Assembly Systems, LLC Suwanee, GA 05/2007 to 07/2012
Accounts Payable/Material Logistics Coordinator
 Receiving and processing returns generating commercial invoices for parts to be return to Munich
 Inventory control; moving inventory from different locates, maintaining inventory volume for two storage locations
ensuring the value does not excess the amount set for each locations
 Processing ICC credits from Munich, processing weekly payment run for third party vendors, confirming new third
party vendors
 Backup support for the customer service team
 Reconsolidation of accounts, processing 1099 forms
 Sort invoices and giving to department managers for approval to process
 Prepared and match check request and ACH payments remittance to invoices
 Resolve invoice discrepancies
 Correspond with vendors and respond to inquiries and vendor file maintenance
Verizon Business/TAC Worldwide, Alpharetta, GA 08/2006 to11/2006
Contract Analyst
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2.  Received and assigned all customer contracts for the Contract Distribution group
 Performing accurate and timely data entry of standard contracts, meet standard volume and timeless expect
LOVIE A. DENT
Siemens (temporary assignment), Norcross, GA
Data Entry/Customer Service 05/2006 to 08/2006
 Accurately key customers order into SAP order entry system via phone, fax, or email
 Provide customers with quotes and item availability
 Interact with sales team to ensure that customer is receiving timely response to all request
 Replenishing storage locate based on location usages
 Updating customer on status of order
Wal-Mart, Lilburn, GA 04/2004 to 07/2006
Cashier/Customer Service
 Assist customer with cashing checks, returns and exchanges, money orders, money grams
 Cashing customers out, assist customer with locating items within store
 Training for Customer Service Manager position
 Assist with coordinating cashier breaks, answer questions for customers and employee
 Trained other cashier on service desk
Toshiba Business Solutions, Norcross, GA 10/2003 to 04/2005
Billing Clerk /Dispatcher/ Sales Support Administrative Assistance
 Maintained customer accounts in E-term (OMD) and Oracle: Set up new and reinstated maintenance contracts
 Inputting customer meter reading, credit and rebilling invoices using E-term (OMD) software
 Preparing purchase order and processing invoices
 Opening new service calls for customers and dispatching technicians to service calls in ADS and Tesseract
 Entering customer feedback and troubleshooting equipment for further training of technicians and development
department
 Contracted sales representatives and dispatch operators to correct contract errors
 Prepared spreadsheets, charts, and graph for weekly and month-end report
 Test pilot the Questys Software and designed the training manual; Scanned all documents into the document storage
program (Questys)
Georgia Student Finance Commission, Tucker, GA 08/2001 to 07/2003
Accounting Clerk
 Research accounts receivable; reviewing check copies, pulling invoices for verification of payment
 Answering accounts receivable phone inquiries and follow up with call and mail correspondence to customers as
necessary in order to update accounts
 Process monthly statements, check run and bank deposits
 Verify payment authorization, proper account coding, maintained billing files
 Prepared purchase orders and processed invoices
- Education -
DeVry University Anticipated Graduation Date: 2018
Bachelor Degree in Finance
Major: Accounting
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