Tova Marks is seeking a customer service position that utilizes her skills in computer literacy, data entry, oral and written communication, organization, office equipment operation, document creation, inventory, marketing basics, management, typing 45+ WPM, critical thinking, and leadership. She has an Associate's degree in education from Pitt Community College and commercial driver training. Her previous roles include sales associate, customer service representative, and cashier where she assisted customers, processed payments, answered questions, and resolved complaints.

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Tova Marks
2411 Two Notch Road, #8
Columbia, South Carolina 29204
Phone: (252) 268-4526
tcmarks@ymail.com
PROFILE
Innovative, computer literate and ambitious Customer Service Professional who is able to multi-task and
perform general office duties, keep records of customer interactions or transactions, recording details of
inquiries, complaints, or comments, as well as actions taken. A highly motivated self-starter who enjoys
challenges and working in a team based environment or as an individual with minimal supervision. Seeking a
position that can benefit from the following skills:
 Computer Literacy: Microsoft Office
 Data Entry
 Oral and Written Communications
 Filing and Organizing
 Office Equipment Operations
 Document Creation
 Inventory
 Marketing Basics
 Management
 45+ WPM
 Critical Thinking
 Leadership
EDUCATION AND PROFESSIONAL DEVELOPMENT
Pitt Community College Winterville, North Carolina
Associates in Applied Science ~ Education Anticipated Graduation Dec 2016
Schneider Training Academy Charlotte, North Carolina
Commercial Driver Training 2007
PROFESSIONAL EXPERIENCE
Sales Associate
 Greeted customers and ascertain what each customer wants or needs
 Described merchandise and explain use, operation, and care of merchandise to customers
 Recommended, selected, and helped locate or obtained merchandise based on customer needs
and desires
 Computed sales prices, total purchases and received and processed cash and credit payments
 Answered questions regarding the store and its merchandise
 Bagged and packaged purchases and wrapped gifts

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Customer Service Representative
 Conferred with customers by telephone or in person to provide information about products, take or
enter order s and documented details of complaints
 Checked to ensure that appropriate changes were made to resolve customers’ problems
 Maintained records of customer interactions or transactions, recording details of inquiries,
complaints and comments, as well as actions taken
 Referred unresolved customer grievances to designated departments for further investigations
Cashier
 Received payment by cash, check, credit cards, vouchers and automatic debits
 Issued receipts, refunds, credits, or change due to customers
 Assisted customer by providing information and resolving their complaints
 Established or identified prices of goods, services or admission, and tabulate bills using calculators,
cash registers, or optical price scanners
 Greeted customers entering establishments
EMPLOYMENT HISTORY
Lenoir County Schools, Kinston, NC 2013 – 2016
Belk, Kinston, NC 2013 – 2014
S. Edwards, Kinston, NC 2010 – 2014
Wilco Hess/ Speedway, Kinston, NC 2009 – 2010
Werner Enterprise, Omaha, NE 2007 – 2008
East Central Regional Hospital, Augusta, GA 2004 – 2007
Salem Nursing and Rehabilitation Center, August, GA 2003 – 2004
SITEL, Augusta, GA 2000 – 2002